[{"start": 0.0, "end": 15.76, "text": "Music", "newpara": true}, {"start": 15.757, "end": 17.137, "text": "And welcome to the Concealed Carry", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["And", 15.76, 16.22, 1.0], ["welcome", 16.22, 16.52, 1.0], ["to", 16.52, 16.66, 1.0], ["the", 16.66, 16.7, 1.0], ["Concealed", 16.7, 16.94, 1.0], ["Carry", 16.94, 17.14, 1.0]]}, {"start": 17.137, "end": 21.117, "text": "Podcast, part of the ConcealedCarry.com network, brought to you by HK.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Podcast,", 17.14, 17.54, 1.0], ["part", 17.74, 17.84, 1.0], ["of", 17.84, 17.88, 1.0], ["the", 17.88, 17.94, 1.0], ["ConcealedCarry.com", 17.94, 19.06, 1.0], ["network,", 19.06, 19.44, 1.0], ["brought", 19.7, 20.22, 1.0], ["to", 20.22, 20.38, 1.0], ["you", 20.38, 20.5, 1.0], ["by", 20.5, 20.7, 1.0], ["HK.", 20.7, 21.12, 1.0]]}, {"start": 21.897, "end": 27.557, "text": "Today is Wednesday, February 19th, 2025, as of 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So make sure you take", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["But", 147.34, 147.86, 1.0], ["you", 147.86, 147.96, 1.0], ["also", 147.96, 148.12, 1.0], ["get", 148.12, 148.26, 1.0], ["a", 148.26, 148.38, 1.0], ["discount", 148.38, 148.78, 1.0], ["off", 148.78, 149.08, 1.0], ["of", 149.08, 149.18, 1.0], ["CCW", 149.18, 149.54, 1.0], ["Safe", 149.54, 149.74, 1.0], ["membership.", 149.74, 149.96, 1.0], ["So", 149.96, 150.18, 1.0], ["make", 150.18, 150.3, 1.0], ["sure", 150.3, 150.42, 1.0], ["you", 150.42, 150.56, 1.0], ["take", 150.56, 150.74, 1.0]]}, {"start": 150.737, "end": 152.417, "text": "advantage of that if you're a Guardian Nation member.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["advantage", 150.74, 150.98, 1.0], ["of", 150.98, 151.1, 1.0], ["that", 151.1, 151.22, 1.0], ["if", 151.22, 151.4, 1.0], ["you're", 151.4, 151.6, 1.0], ["a", 151.6, 151.72, 1.0], ["Guardian", 151.72, 151.88, 1.0], ["Nation", 151.88, 152.14, 1.0], ["member.", 152.14, 152.42, 1.0]]}, {"start": 152.617, "end": 154.197, "text": "And if you're not, learn more about", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 152.62, 153.0, 1.0], ["if", 153.0, 153.1, 1.0], ["you're", 153.1, 153.18, 1.0], ["not,", 153.18, 153.38, 1.0], ["learn", 153.56, 153.84, 1.0], ["more", 153.84, 154.02, 1.0], ["about", 154.02, 154.2, 1.0]]}, {"start": 154.197, "end": 158.597, "text": "Guardian Nation today by going to guardianation.com and getting signed up.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Guardian", 154.2, 154.44, 1.0], ["Nation", 154.44, 154.72, 1.0], ["today", 154.72, 155.24, 1.0], ["by", 155.24, 155.74, 1.0], ["going", 155.74, 155.94, 1.0], ["to", 155.94, 156.08, 1.0], ["guardianation.com", 156.08, 157.5, 1.0], ["and", 157.5, 157.88, 1.0], ["getting", 157.88, 158.12, 1.0], ["signed", 158.12, 158.38, 1.0], ["up.", 158.38, 158.6, 1.0]]}, {"start": 159.237, "end": 163.797, "text": "So with that, let's jump into this interview now with Kent Brown, president of CCWSAFE.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["So", 159.24, 159.64, 1.0], ["with", 159.64, 159.8, 1.0], ["that,", 159.8, 159.98, 1.0], ["let's", 160.14, 160.62, 1.0], ["jump", 160.62, 160.8, 1.0], ["into", 160.8, 161.02, 1.0], ["this", 161.02, 161.18, 1.0], ["interview", 161.18, 161.42, 1.0], ["now", 161.42, 161.62, 1.0], ["with", 161.62, 161.82, 1.0], ["Kent", 161.82, 162.0, 1.0], ["Brown,", 162.0, 162.26, 1.0], ["president", 162.46, 162.7, 1.0], ["of", 162.7, 163.08, 1.0], ["CCWSAFE.", 163.08, 163.8, 1.0]]}, {"start": 164.781, "end": 169.301, "text": "Hey, everybody. It's Riley Bowman here at SHOT Show 2025, sitting down with", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["Hey,", 164.78, 165.02, 1.0], ["everybody.", 165.14, 165.22, 1.0], ["It's", 165.36, 165.4, 1.0], ["Riley", 165.4, 165.6, 1.0], ["Bowman", 165.6, 165.94, 1.0], ["here", 165.94, 166.24, 1.0], ["at", 166.24, 166.66, 1.0], ["SHOT", 166.66, 166.92, 1.0], ["Show", 166.92, 167.06, 1.0], ["2025,", 167.06, 167.46, 1.0], ["sitting", 167.46, 168.28, 1.0], ["down", 168.28, 168.82, 1.0], ["with", 168.82, 169.3, 1.0]]}, {"start": 169.301, "end": 172.341, "text": "a very special guest in the CCW Safe booth.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["a", 169.3, 169.68, 1.0], ["very", 169.68, 169.82, 1.0], ["special", 169.82, 170.14, 1.0], ["guest", 170.14, 170.52, 1.0], ["in", 170.52, 170.76, 1.0], ["the", 170.76, 170.86, 1.0], ["CCW", 170.86, 171.38, 1.0], ["Safe", 171.38, 171.8, 1.0], ["booth.", 171.8, 172.34, 1.0]]}, {"start": 173.321, "end": 178.841, "text": "First time you guys have exhibited here, if I recall. And this is, who am I talking with?", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["First", 173.32, 173.72, 1.0], ["time", 173.72, 173.84, 1.0], ["you", 173.84, 173.94, 1.0], ["guys", 173.94, 174.06, 1.0], ["have", 174.06, 174.18, 1.0], ["exhibited", 174.18, 174.52, 1.0], ["here,", 174.52, 174.92, 1.0], ["if", 174.98, 175.14, 1.0], ["I", 175.14, 175.22, 1.0], ["recall.", 175.22, 175.76, 1.0], ["And", 176.32, 176.72, 1.0], ["this", 176.72, 177.12, 1.0], ["is,", 177.12, 177.68, 1.0], ["who", 177.72, 178.3, 1.0], ["am", 178.3, 178.4, 1.0], ["I", 178.4, 178.42, 1.0], ["talking", 178.42, 178.64, 1.0], ["with?", 178.64, 178.84, 1.0]]}, {"start": 179.141, "end": 182.781, "text": "President of CCW Safe, Mr. Kent Brown.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["President", 179.14, 179.54, 1.0], ["of", 179.54, 180.3, 1.0], ["CCW", 180.3, 180.76, 1.0], ["Safe,", 180.76, 181.16, 1.0], ["Mr.", 181.68, 181.84, 1.0], ["Kent", 182.04, 182.2, 1.0], ["Brown.", 182.2, 182.78, 1.0]]}, {"start": 183.201, "end": 187.941, "text": "Hello, sir. 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Safe.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["In", 260.72, 261.18, 1.0], ["the", 261.18, 261.28, 1.0], ["beginning,", 261.28, 261.6, 1.0], ["the", 261.74, 261.84, 1.0], ["founders,", 261.84, 262.22, 1.0], ["you", 262.72, 262.76, 1.0], ["got", 262.76, 263.02, 1.0], ["Kyle,", 263.02, 264.54, 1.0], ["you", 264.84, 265.14, 1.0], ["got", 265.14, 265.34, 1.0], ["Stan,", 265.34, 265.84, 1.0], ["you", 266.2, 266.4, 1.0], ["got", 266.4, 266.6, 1.0], ["Mike,", 266.6, 267.02, 1.0], ["founders", 267.94, 268.46, 1.0], ["of", 268.46, 268.68, 1.0], ["CCW", 268.68, 269.06, 1.0], ["Safe.", 269.06, 269.48, 1.0]]}, {"start": 271.161, "end": 275.781, "text": "I remember being hosted over at an event with the whole team and getting to", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["I", 271.16, 271.68, 1.0], ["remember", 271.68, 271.88, 1.0], ["being", 271.88, 272.06, 1.0], ["hosted", 272.06, 272.46, 1.0], ["over", 272.46, 272.84, 1.0], ["at", 272.84, 273.24, 1.0], 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You can tell when people are being fake.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["know", 275.78, 275.94, 1.0], ["them,", 275.94, 276.24, 1.0], ["and", 276.38, 276.86, 1.0], ["I", 276.86, 277.02, 1.0], ["could", 277.02, 277.36, 1.0], ["just", 277.36, 277.64, 1.0], ["tell", 277.64, 278.08, 1.0], ["from", 278.08, 278.36, 1.0], ["talking", 278.36, 278.96, 1.0], ["with", 278.96, 279.2, 1.0], ["them.", 279.2, 279.4, 1.0], ["You", 279.62, 280.06, 1.0], ["can", 280.06, 280.2, 1.0], ["tell", 280.2, 280.4, 1.0], ["when", 280.4, 280.52, 1.0], ["people", 280.52, 280.72, 1.0], ["are", 280.72, 280.86, 1.0], ["being", 280.86, 281.08, 1.0], ["fake.", 281.08, 281.46, 1.0]]}, {"start": 281.841, "end": 286.081, "text": "You can tell when people are trying too hard. You can tell when people care", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["You", 281.84, 282.28, 1.0], ["can", 282.28, 282.38, 1.0], ["tell", 282.38, 282.54, 1.0], ["when", 282.54, 282.68, 1.0], ["people", 282.68, 282.86, 1.0], ["are", 282.86, 283.02, 1.0], ["trying", 283.02, 283.34, 1.0], ["too", 283.34, 283.54, 1.0], ["hard.", 283.54, 283.86, 1.0], ["You", 284.08, 284.52, 1.0], ["can", 284.52, 284.64, 1.0], ["tell", 284.64, 284.84, 1.0], ["when", 284.84, 285.0, 1.0], ["people", 285.0, 285.36, 1.0], ["care", 285.36, 286.08, 1.0]]}, {"start": 286.081, "end": 288.101, "text": "about money and not people.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["about", 286.08, 286.32, 1.0], ["money", 286.32, 286.8, 1.0], ["and", 286.8, 287.5, 1.0], ["not", 287.5, 287.68, 1.0], ["people.", 287.68, 288.1, 1.0]]}, {"start": 288.361, "end": 295.221, "text": "And that's never been the impression I've gotten from all of your team and your folks at CCW Safe.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 288.36, 288.72, 1.0], ["that's", 288.72, 288.98, 1.0], ["never", 288.98, 289.64, 1.0], ["been", 289.64, 289.8, 1.0], ["the", 289.8, 289.92, 1.0], ["impression", 289.92, 290.26, 1.0], ["I've", 290.26, 290.64, 1.0], ["gotten", 290.64, 290.94, 1.0], ["from", 290.94, 291.5, 1.0], ["all", 291.5, 292.86, 1.0], ["of", 292.86, 292.98, 1.0], ["your", 292.98, 293.14, 1.0], ["team", 293.14, 293.52, 1.0], ["and", 293.52, 293.74, 1.0], ["your", 293.74, 293.88, 1.0], ["folks", 293.88, 294.28, 1.0], ["at", 294.28, 294.58, 1.0], ["CCW", 294.58, 294.92, 1.0], ["Safe.", 294.92, 295.22, 1.0]]}, {"start": 295.481, "end": 299.761, "text": "And so that was my first experience was like, wow, these are quality people.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 295.48, 295.9, 1.0], ["so", 295.9, 296.04, 1.0], ["that", 296.04, 296.24, 1.0], ["was", 296.24, 296.58, 1.0], ["my", 296.58, 296.7, 1.0], ["first", 296.7, 296.98, 1.0], ["experience", 296.98, 297.44, 1.0], ["was", 297.44, 297.64, 1.0], ["like,", 297.64, 297.86, 1.0], ["wow,", 297.96, 298.24, 1.0], ["these", 298.4, 298.68, 1.0], ["are", 298.68, 298.86, 1.0], ["quality", 298.86, 299.3, 1.0], ["people.", 299.3, 299.76, 1.0]]}, {"start": 300.061, "end": 301.921, "text": "These are people that care about people.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["These", 300.06, 300.5, 1.0], ["are", 300.5, 300.6, 1.0], ["people", 300.6, 300.82, 1.0], ["that", 300.82, 301.0, 1.0], ["care", 301.0, 301.28, 1.0], ["about", 301.28, 301.56, 1.0], ["people.", 301.56, 301.92, 1.0]]}, {"start": 302.261, "end": 304.901, "text": "I mean, all you've got to do is meet Stan Campbell. Of course.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["I", 302.26, 302.6, 1.0], ["mean,", 302.6, 302.66, 1.0], ["all", 302.7, 302.76, 1.0], ["you've", 302.76, 302.9, 1.0], ["got", 302.9, 302.9, 1.0], ["to", 302.9, 302.96, 1.0], ["do", 302.96, 303.04, 1.0], ["is", 303.04, 303.14, 1.0], ["meet", 303.14, 303.3, 1.0], ["Stan", 303.3, 303.76, 1.0], ["Campbell.", 303.76, 304.32, 1.0], ["Of", 304.44, 304.6, 1.0], ["course.", 304.6, 304.9, 1.0]]}, {"start": 304.901, "end": 309.241, "text": "To be like, I mean, he'll want to immediately bring you in for a bear hug and", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["To", 304.9, 305.16, 1.0], ["be", 305.16, 305.28, 1.0], ["like,", 305.28, 305.52, 1.0], ["I", 305.64, 305.66, 1.0], ["mean,", 305.66, 305.92, 1.0], ["he'll", 306.28, 306.46, 1.0], ["want", 306.46, 306.74, 1.0], ["to", 306.74, 306.86, 1.0], ["immediately", 306.86, 307.1, 1.0], ["bring", 307.1, 307.38, 1.0], ["you", 307.38, 307.52, 1.0], ["in", 307.52, 307.62, 1.0], ["for", 307.62, 307.78, 1.0], ["a", 307.78, 307.94, 1.0], ["bear", 307.94, 308.22, 1.0], ["hug", 308.22, 308.64, 1.0], ["and", 308.64, 309.24, 1.0]]}, {"start": 309.241, "end": 311.981, "text": "then, you know, and then whispers in your ear, like, I love you, man.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["then,", 309.24, 309.36, 1.0], ["you", 309.36, 309.48, 1.0], ["know,", 309.48, 309.62, 1.0], ["and", 309.78, 309.84, 1.0], ["then", 309.84, 310.0, 1.0], ["whispers", 310.0, 310.52, 1.0], ["in", 310.52, 310.68, 1.0], ["your", 310.68, 310.78, 1.0], ["ear,", 310.78, 310.94, 1.0], ["like,", 311.08, 311.16, 1.0], ["I", 311.24, 311.36, 1.0], ["love", 311.36, 311.56, 1.0], ["you,", 311.56, 311.68, 1.0], ["man.", 311.8, 311.98, 1.0]]}, {"start": 312.461, "end": 316.321, "text": "Like, that's the kind of people that you have at CCW Safe.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Like,", 312.46, 312.66, 1.0], ["that's", 312.76, 312.98, 1.0], ["the", 312.98, 313.06, 1.0], ["kind", 313.06, 313.18, 1.0], ["of", 313.18, 313.28, 1.0], ["people", 313.28, 313.6, 1.0], ["that", 313.6, 314.02, 1.0], ["you", 314.02, 314.42, 1.0], ["have", 314.42, 314.84, 1.0], ["at", 314.84, 315.68, 1.0], ["CCW", 315.68, 316.02, 1.0], ["Safe.", 316.02, 316.32, 1.0]]}, {"start": 316.501, "end": 319.701, "text": "And so I was like, these are good people and I like to work with good people.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 316.5, 316.78, 1.0], ["so", 316.78, 316.92, 1.0], ["I", 316.92, 317.16, 1.0], ["was", 317.16, 317.26, 1.0], ["like,", 317.26, 317.42, 1.0], ["these", 317.56, 317.82, 1.0], ["are", 317.82, 317.94, 1.0], ["good", 317.94, 318.06, 1.0], ["people", 318.06, 318.42, 1.0], ["and", 318.42, 318.64, 1.0], ["I", 318.64, 318.74, 1.0], ["like", 318.74, 318.88, 1.0], ["to", 318.88, 318.96, 1.0], ["work", 318.96, 319.08, 1.0], ["with", 319.08, 319.18, 1.0], ["good", 319.18, 319.32, 1.0], ["people.", 319.32, 319.7, 1.0]]}, {"start": 319.721, "end": 324.701, "text": "And that's kind of like what started the whole journey with CCW Safe. So that's my story.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 319.72, 320.08, 1.0], ["that's", 320.08, 320.26, 1.0], ["kind", 320.26, 320.38, 1.0], ["of", 320.38, 320.44, 1.0], ["like", 320.44, 320.58, 1.0], ["what", 320.58, 320.82, 1.0], ["started", 320.82, 321.38, 1.0], ["the", 321.38, 321.58, 1.0], ["whole", 321.58, 321.94, 1.0], ["journey", 321.94, 322.6, 1.0], ["with", 322.6, 322.82, 1.0], ["CCW", 322.82, 323.22, 1.0], ["Safe.", 323.22, 323.52, 1.0], ["So", 323.7, 323.84, 1.0], ["that's", 323.84, 324.2, 1.0], ["my", 324.2, 324.36, 1.0], ["story.", 324.36, 324.7, 1.0]]}, {"start": 324.981, "end": 328.481, "text": "Yeah. I'll tell you, they started the...", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Yeah.", 324.98, 325.16, 1.0], ["I'll", 325.66, 326.02, 1.0], ["tell", 326.02, 326.2, 1.0], ["you,", 326.2, 326.52, 1.0], ["they", 326.8, 327.58, 1.0], ["started", 327.58, 328.12, 1.0], ["the...", 328.12, 328.48, 1.0]]}, {"start": 329.09, "end": 332.89, "text": "Business, I sometimes even hate to use that term, but they started the organization", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Business,", 329.09, 329.59, 1.0], ["I", 329.95, 329.95, 1.0], ["sometimes", 329.95, 330.31, 1.0], ["even", 330.31, 330.55, 1.0], ["hate", 330.55, 330.69, 1.0], ["to", 330.69, 330.81, 1.0], ["use", 330.81, 330.93, 1.0], ["that", 330.93, 331.11, 1.0], ["term,", 331.11, 331.39, 1.0], ["but", 331.59, 331.65, 1.0], ["they", 331.65, 331.77, 1.0], ["started", 331.77, 332.05, 1.0], ["the", 332.05, 332.23, 1.0], ["organization", 332.23, 332.89, 1.0]]}, {"start": 332.89, "end": 338.97, "text": "for the right reasons, that they wanted to bring a level of service and care", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["for", 332.89, 333.89, 1.0], ["the", 333.89, 334.01, 1.0], ["right", 334.01, 334.17, 1.0], ["reasons,", 334.17, 334.61, 1.0], ["that", 334.61, 334.93, 1.0], ["they", 334.93, 335.11, 1.0], ["wanted", 335.11, 335.67, 1.0], ["to", 335.67, 336.11, 1.0], ["bring", 336.11, 337.11, 1.0], ["a", 337.11, 337.57, 1.0], ["level", 337.57, 337.87, 1.0], ["of", 337.87, 338.07, 1.0], ["service", 338.07, 338.37, 1.0], ["and", 338.37, 338.55, 1.0], ["care", 338.55, 338.97, 1.0]]}, {"start": 338.97, "end": 342.13, "text": "to everyday gun owners, people who were carrying,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["to", 338.97, 339.93, 1.0], ["everyday", 339.93, 340.41, 1.0], ["gun", 340.41, 340.85, 1.0], ["owners,", 340.85, 341.17, 1.0], ["people", 341.31, 341.49, 1.0], ["who", 341.49, 341.63, 1.0], ["were", 341.63, 341.77, 1.0], ["carrying,", 341.77, 342.13, 1.0]]}, {"start": 342.31, "end": 346.27, "text": "people who had a firearm at home for self-defense, because they had been law", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["people", 342.31, 342.47, 1.0], ["who", 342.47, 342.59, 1.0], ["had", 342.59, 342.75, 1.0], ["a", 342.75, 342.95, 1.0], ["firearm", 342.95, 343.53, 1.0], ["at", 343.53, 343.67, 1.0], ["home", 343.67, 343.81, 1.0], ["for", 343.81, 343.97, 1.0], ["self-defense,", 343.97, 344.53, 1.0], ["because", 344.53, 345.07, 1.0], ["they", 345.07, 345.91, 1.0], ["had", 345.91, 346.01, 1.0], ["been", 346.01, 346.13, 1.0], ["law", 346.13, 346.27, 1.0]]}, {"start": 346.27, "end": 351.79, "text": "enforcement officers and they were protected by the FOP for officer involved shootings.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["enforcement", 346.27, 346.65, 1.0], ["officers", 346.65, 347.19, 1.0], ["and", 347.19, 347.53, 1.0], ["they", 347.53, 347.67, 1.0], ["were", 347.67, 347.87, 1.0], ["protected", 347.87, 348.33, 1.0], ["by", 348.33, 348.73, 1.0], ["the", 348.73, 349.13, 1.0], ["FOP", 349.13, 349.59, 1.0], ["for", 349.59, 350.77, 1.0], ["officer", 350.77, 351.09, 1.0], ["involved", 351.09, 351.35, 1.0], ["shootings.", 351.35, 351.79, 1.0]]}, {"start": 352.01, "end": 355.07, "text": "And when you're in the FOP and you have an officer involved shooting,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 352.01, 352.39, 1.0], ["when", 352.39, 353.27, 1.0], ["you're", 353.27, 353.41, 1.0], ["in", 353.41, 353.49, 1.0], ["the", 353.49, 353.61, 1.0], ["FOP", 353.61, 353.87, 1.0], ["and", 353.87, 354.05, 1.0], ["you", 354.05, 354.11, 1.0], ["have", 354.11, 354.19, 1.0], ["an", 354.19, 354.27, 1.0], ["officer", 354.27, 354.53, 1.0], ["involved", 354.53, 354.75, 1.0], ["shooting,", 354.75, 355.07, 1.0]]}, {"start": 355.33, "end": 359.95, "text": "you get extremely good care. You get the best of the best attorneys,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["you", 355.33, 356.67, 1.0], ["get", 356.67, 356.85, 1.0], ["extremely", 356.85, 357.53, 1.0], ["good", 357.53, 357.89, 1.0], ["care.", 357.89, 358.17, 1.0], ["You", 358.17, 358.41, 1.0], ["get", 358.41, 358.59, 1.0], ["the", 358.59, 358.75, 1.0], ["best", 358.75, 359.07, 1.0], ["of", 359.07, 359.21, 1.0], ["the", 359.21, 359.29, 1.0], ["best", 359.29, 359.55, 1.0], ["attorneys,", 359.55, 359.95, 1.0]]}, {"start": 360.23, "end": 364.05, "text": "you get counseling, you have all this process, every detail is taken care of.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["you", 360.23, 360.31, 1.0], ["get", 360.31, 360.49, 1.0], ["counseling,", 360.49, 360.97, 1.0], ["you", 361.25, 361.27, 1.0], ["have", 361.27, 361.39, 1.0], ["all", 361.39, 361.59, 1.0], ["this", 361.59, 361.75, 1.0], ["process,", 361.75, 362.21, 1.0], ["every", 362.51, 362.73, 1.0], ["detail", 362.73, 363.11, 1.0], ["is", 363.11, 363.29, 1.0], ["taken", 363.29, 363.51, 1.0], ["care", 363.51, 363.75, 1.0], ["of.", 363.75, 364.05, 1.0]]}, {"start": 364.41, "end": 369.15, "text": "And when they retired, they really were concerned, like, well,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 364.41, 364.81, 1.0], ["when", 364.81, 364.93, 1.0], ["they", 364.93, 365.01, 1.0], ["retired,", 365.01, 365.49, 1.0], ["they", 365.53, 365.97, 1.0], ["really", 365.97, 366.39, 1.0], ["were", 366.39, 367.71, 1.0], ["concerned,", 367.71, 368.37, 1.0], ["like,", 368.37, 368.79, 1.0], ["well,", 369.01, 369.15, 1.0]]}, {"start": 369.19, "end": 370.39, "text": "who's going to take care of us now?", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["who's", 369.19, 369.35, 1.0], ["going", 369.35, 369.45, 1.0], ["to", 369.45, 369.53, 1.0], ["take", 369.53, 369.69, 1.0], ["care", 369.69, 369.85, 1.0], ["of", 369.85, 369.97, 1.0], ["us", 369.97, 370.09, 1.0], ["now?", 370.09, 370.39, 1.0]]}, {"start": 370.93, "end": 373.43, "text": "And they looked at the things in the marketplace and they were like,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 370.93, 371.33, 1.0], ["they", 371.33, 371.43, 1.0], ["looked", 371.43, 371.63, 1.0], ["at", 371.63, 371.75, 1.0], ["the", 371.75, 371.85, 1.0], ["things", 371.85, 372.07, 1.0], ["in", 372.07, 372.19, 1.0], ["the", 372.19, 372.25, 1.0], ["marketplace", 372.25, 372.71, 1.0], ["and", 372.71, 373.03, 1.0], ["they", 373.03, 373.13, 1.0], ["were", 373.13, 373.23, 1.0], ["like,", 373.23, 373.43, 1.0]]}, {"start": 373.51, "end": 375.73, "text": "oh, you know, this is not really very good.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["oh,", 373.51, 373.65, 1.0], ["you", 373.79, 373.99, 1.0], ["know,", 373.99, 374.03, 1.0], ["this", 374.05, 374.21, 1.0], ["is", 374.21, 374.31, 1.0], ["not", 374.31, 374.57, 1.0], ["really", 374.57, 374.87, 1.0], ["very", 374.87, 375.47, 1.0], ["good.", 375.47, 375.73, 1.0]]}, {"start": 375.73, "end": 380.43, "text": "It's not even adequate protection for us if we get involved in an incident.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["It's", 375.73, 375.97, 1.0], ["not", 375.97, 376.13, 1.0], ["even", 376.13, 376.33, 1.0], ["adequate", 376.33, 376.93, 1.0], ["protection", 376.93, 378.15, 1.0], ["for", 378.15, 378.61, 1.0], ["us", 378.61, 378.91, 1.0], ["if", 378.91, 379.13, 1.0], ["we", 379.13, 379.27, 1.0], ["get", 379.27, 379.45, 1.0], ["involved", 379.45, 379.77, 1.0], ["in", 379.77, 379.97, 1.0], ["an", 379.97, 380.15, 1.0], ["incident.", 380.15, 380.43, 1.0]]}, {"start": 380.43, "end": 385.37, "text": "So they started the company in order to bring that same level of care that they", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 380.43, 381.25, 1.0], ["they", 381.25, 381.39, 1.0], ["started", 381.39, 381.71, 1.0], ["the", 381.71, 381.89, 1.0], ["company", 381.89, 382.25, 1.0], ["in", 382.25, 382.63, 1.0], ["order", 382.63, 382.81, 1.0], ["to", 382.81, 382.97, 1.0], ["bring", 382.97, 383.19, 1.0], ["that", 383.19, 383.41, 1.0], ["same", 383.41, 383.85, 1.0], ["level", 383.85, 384.25, 1.0], ["of", 384.25, 384.47, 1.0], ["care", 384.47, 384.87, 1.0], ["that", 384.87, 385.21, 1.0], ["they", 385.21, 385.37, 1.0]]}, {"start": 385.37, "end": 388.59, "text": "got as a police officer to everyday citizens.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["got", 385.37, 385.63, 1.0], ["as", 385.63, 385.79, 1.0], ["a", 385.79, 385.87, 1.0], ["police", 385.87, 386.13, 1.0], ["officer", 386.13, 386.63, 1.0], ["to", 386.63, 387.57, 1.0], ["everyday", 387.57, 388.03, 1.0], ["citizens.", 388.03, 388.59, 1.0]]}, {"start": 389.07, "end": 395.17, "text": "And it's really elevated since then. We continue to add to the service offerings.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 389.07, 389.59, 1.0], ["it's", 389.59, 389.79, 1.0], ["really", 389.79, 390.05, 1.0], ["elevated", 390.05, 391.25, 1.0], ["since", 391.25, 391.71, 1.0], ["then.", 391.71, 392.01, 1.0], ["We", 392.13, 392.21, 1.0], ["continue", 392.21, 392.63, 1.0], ["to", 392.63, 392.91, 1.0], ["add", 392.91, 393.63, 1.0], ["to", 393.63, 393.85, 1.0], ["the", 393.85, 393.99, 1.0], ["service", 393.99, 394.37, 1.0], ["offerings.", 394.37, 395.17, 1.0]]}, {"start": 395.57, "end": 399.51, "text": "You know, we continue to add to the team of experts that we have on staff.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["You", 395.57, 395.99, 1.0], ["know,", 395.99, 396.07, 1.0], ["we", 396.15, 396.21, 1.0], ["continue", 396.21, 396.57, 1.0], ["to", 396.57, 396.87, 1.0], ["add", 396.87, 397.09, 1.0], ["to", 397.09, 397.27, 1.0], ["the", 397.27, 397.39, 1.0], ["team", 397.39, 397.67, 1.0], ["of", 397.67, 397.87, 1.0], ["experts", 397.87, 398.37, 1.0], ["that", 398.37, 398.61, 1.0], ["we", 398.61, 398.73, 1.0], ["have", 398.73, 398.99, 1.0], ["on", 398.99, 399.17, 1.0], ["staff.", 399.17, 399.51, 1.0]]}, {"start": 399.51, "end": 405.01, "text": "And we just exist for one reason, and that's to take care of our members in", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 399.51, 399.77, 1.0], ["we", 399.77, 399.93, 1.0], ["just", 399.93, 400.27, 1.0], ["exist", 400.27, 400.79, 1.0], ["for", 400.79, 401.47, 1.0], ["one", 401.47, 401.71, 1.0], ["reason,", 401.71, 402.05, 1.0], ["and", 402.05, 402.55, 1.0], ["that's", 402.55, 402.75, 1.0], ["to", 402.75, 402.87, 1.0], ["take", 402.87, 403.09, 1.0], ["care", 403.09, 403.27, 1.0], ["of", 403.27, 403.41, 1.0], ["our", 403.41, 403.53, 1.0], ["members", 403.53, 404.01, 1.0], ["in", 404.01, 405.01, 1.0]]}, {"start": 405.01, "end": 408.37, "text": "the aftermath of a self-defense incident. You know, we also do training and", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["the", 405.01, 405.11, 1.0], ["aftermath", 405.11, 405.51, 1.0], ["of", 405.51, 405.77, 1.0], ["a", 405.77, 405.89, 1.0], ["self-defense", 405.89, 406.37, 1.0], ["incident.", 406.37, 406.77, 1.0], ["You", 406.77, 407.33, 1.0], ["know,", 407.33, 407.37, 1.0], ["we", 407.43, 407.49, 1.0], ["also", 407.49, 407.69, 1.0], ["do", 407.69, 407.87, 1.0], ["training", 407.87, 408.23, 1.0], ["and", 408.23, 408.37, 1.0]]}, {"start": 408.37, "end": 411.45, "text": "education so we can try to help them avoid that altogether.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["education", 408.37, 408.85, 1.0], ["so", 408.85, 409.09, 1.0], ["we", 409.09, 409.23, 1.0], ["can", 409.23, 409.41, 1.0], ["try", 409.41, 409.63, 1.0], ["to", 409.63, 409.75, 1.0], ["help", 409.75, 409.89, 1.0], ["them", 409.89, 410.11, 1.0], ["avoid", 410.11, 410.67, 1.0], ["that", 410.67, 410.97, 1.0], ["altogether.", 410.97, 411.45, 1.0]]}, {"start": 412.53, "end": 416.69, "text": "But, you know, a self-defense incident is not something that you choose to happen", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["But,", 412.53, 412.97, 1.0], ["you", 412.97, 413.41, 1.0], ["know,", 413.41, 413.47, 1.0], ["a", 413.61, 413.81, 1.0], ["self-defense", 413.81, 414.27, 1.0], ["incident", 414.27, 414.67, 1.0], ["is", 414.67, 414.93, 1.0], ["not", 414.93, 415.07, 1.0], ["something", 415.07, 415.43, 1.0], ["that", 415.43, 415.69, 1.0], ["you", 415.69, 415.83, 1.0], ["choose", 415.83, 416.23, 1.0], ["to", 416.23, 416.39, 1.0], ["happen", 416.39, 416.69, 1.0]]}, {"start": 416.69, "end": 418.73, "text": "to you. It gets stressed upon you. That's right.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["to", 416.69, 416.97, 1.0], ["you.", 416.97, 417.17, 1.0], ["It", 417.29, 417.29, 1.0], ["gets", 417.29, 417.49, 1.0], ["stressed", 417.49, 417.73, 1.0], ["upon", 417.73, 418.03, 1.0], ["you.", 418.03, 418.25, 1.0], ["That's", 418.43, 418.55, 1.0], ["right.", 418.55, 418.73, 1.0]]}, {"start": 419.03, "end": 422.79, "text": "So what happens after that is where we come in.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 419.03, 419.47, 1.0], ["what", 419.47, 420.65, 1.0], ["happens", 420.65, 421.07, 1.0], ["after", 421.07, 421.39, 1.0], ["that", 421.39, 421.69, 1.0], ["is", 421.69, 421.95, 1.0], ["where", 421.95, 422.15, 1.0], ["we", 422.15, 422.31, 1.0], ["come", 422.31, 422.53, 1.0], ["in.", 422.53, 422.79, 1.0]]}, {"start": 422.95, "end": 426.59, "text": "And nobody does the things that we do to care for our members.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 422.95, 423.07, 1.0], ["nobody", 423.07, 423.59, 1.0], ["does", 423.59, 424.03, 1.0], ["the", 424.03, 424.23, 1.0], ["things", 424.23, 424.55, 1.0], ["that", 424.55, 424.85, 1.0], ["we", 424.85, 425.13, 1.0], ["do", 425.13, 425.49, 1.0], ["to", 425.49, 425.73, 1.0], ["care", 425.73, 425.97, 1.0], ["for", 425.97, 426.15, 1.0], ["our", 426.15, 426.29, 1.0], ["members.", 426.29, 426.59, 1.0]]}, {"start": 426.59, "end": 431.79, "text": "So it's a pleasure and an honor, honestly, to be a part of the organization", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 426.59, 426.79, 1.0], ["it's", 426.79, 427.03, 1.0], ["a", 427.03, 427.17, 1.0], ["pleasure", 427.17, 428.87, 1.0], ["and", 428.87, 429.31, 1.0], ["an", 429.31, 429.47, 1.0], ["honor,", 429.47, 429.75, 1.0], ["honestly,", 429.93, 430.21, 1.0], ["to", 430.45, 430.55, 1.0], ["be", 430.55, 430.71, 1.0], ["a", 430.71, 430.87, 1.0], ["part", 430.87, 430.99, 1.0], ["of", 430.99, 431.09, 1.0], ["the", 431.09, 431.17, 1.0], ["organization", 431.17, 431.79, 1.0]]}, {"start": 431.79, "end": 436.83, "text": "that they started and to carry on the mission that they set forth.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["that", 431.79, 432.57, 1.0], ["they", 432.57, 432.75, 1.0], ["started", 432.75, 433.25, 1.0], ["and", 433.25, 434.03, 1.0], ["to", 434.03, 434.15, 1.0], ["carry", 434.15, 434.41, 1.0], ["on", 434.41, 434.63, 1.0], ["the", 434.63, 434.75, 1.0], ["mission", 434.75, 435.17, 1.0], ["that", 435.17, 436.01, 1.0], ["they", 436.01, 436.21, 1.0], ["set", 436.21, 436.47, 1.0], ["forth.", 436.47, 436.83, 1.0]]}, {"start": 436.85, "end": 439.05, "text": "And the member is the North Star.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 436.85, 437.15, 1.0], ["the", 437.15, 437.59, 1.0], ["member", 437.59, 437.95, 1.0], ["is", 437.95, 438.17, 1.0], ["the", 438.17, 438.35, 1.0], ["North", 438.35, 438.65, 1.0], ["Star.", 438.65, 439.05, 1.0]]}, {"start": 439.35, "end": 442.15, "text": "The best care for them is always the guiding principle.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["The", 439.35, 439.59, 1.0], ["best", 439.59, 439.97, 1.0], ["care", 439.97, 440.21, 1.0], ["for", 440.21, 440.39, 1.0], ["them", 440.39, 440.69, 1.0], ["is", 440.69, 440.91, 1.0], ["always", 440.91, 441.17, 1.0], ["the", 441.17, 441.37, 1.0], ["guiding", 441.37, 441.61, 1.0], ["principle.", 441.61, 442.15, 1.0]]}, {"start": 442.53, "end": 448.13, "text": "And that's all we do. So it's a really great place to be a part of.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 442.53, 443.01, 1.0], ["that's", 443.01, 443.47, 1.0], ["all", 443.47, 443.61, 1.0], ["we", 443.61, 443.77, 1.0], ["do.", 443.77, 444.05, 1.0], ["So", 444.09, 444.55, 1.0], ["it's", 444.55, 445.15, 1.0], ["a", 445.15, 445.43, 1.0], ["really", 445.43, 446.69, 1.0], ["great", 446.69, 446.95, 1.0], ["place", 446.95, 447.39, 1.0], ["to", 447.39, 447.59, 1.0], ["be", 447.59, 447.71, 1.0], ["a", 447.71, 447.83, 1.0], ["part", 447.83, 447.99, 1.0], ["of.", 447.99, 448.13, 1.0]]}, {"start": 448.33, "end": 454.11, "text": "I love how you explained that. Yeah, it's very evident, again,", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["I", 448.33, 448.79, 1.0], ["love", 448.79, 449.01, 1.0], ["how", 449.01, 449.61, 1.0], ["you", 449.61, 449.75, 1.0], ["explained", 449.75, 450.11, 1.0], ["that.", 450.11, 450.33, 1.0], ["Yeah,", 450.33, 451.27, 1.0], ["it's", 451.97, 452.57, 1.0], ["very", 452.57, 453.39, 1.0], ["evident,", 453.39, 453.81, 1.0], ["again,", 453.93, 454.11, 1.0]]}, {"start": 454.21, "end": 456.21, "text": "in interacting with your team.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["in", 454.21, 454.45, 1.0], ["interacting", 454.45, 455.31, 1.0], ["with", 455.31, 455.63, 1.0], ["your", 455.63, 455.79, 1.0], ["team.", 455.79, 456.21, 1.0]]}, {"start": 456.97, "end": 462.13, "text": "And the more I get to know your team, everybody over there, I get the sense of that.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 456.97, 456.99, 1.0], ["the", 456.99, 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That's what you do.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["But", 501.73, 502.07, 1.0], ["focusing", 502.07, 502.35, 1.0], ["on", 502.35, 502.49, 1.0], ["the", 502.49, 502.59, 1.0], ["member,", 502.59, 502.93, 1.0], ["that", 503.25, 503.37, 1.0], ["that's", 503.37, 504.35, 1.0], ["your", 504.35, 504.49, 1.0], ["service.", 504.49, 504.83, 1.0], ["That's", 504.97, 505.11, 1.0], ["what", 505.11, 505.21, 1.0], ["you", 505.21, 505.37, 1.0], ["do.", 505.37, 505.71, 1.0]]}, {"start": 506.306, "end": 512.586, "text": "Yeah. Again, I say this a lot. And it sounds to some people like it's just corny,", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Yeah.", 506.31, 506.51, 1.0], ["Again,", 507.19, 507.69, 1.0], ["I", 507.69, 507.83, 1.0], ["say", 507.83, 508.01, 1.0], ["this", 508.01, 508.21, 1.0], ["a", 508.21, 508.37, 1.0], ["lot.", 508.37, 508.73, 1.0], ["And", 508.83, 508.91, 1.0], ["it", 508.91, 509.23, 1.0], ["sounds", 509.23, 509.63, 1.0], ["to", 509.63, 510.03, 1.0], ["some", 510.03, 510.29, 1.0], ["people", 510.29, 510.57, 1.0], ["like", 510.57, 510.83, 1.0], ["it's", 510.83, 511.07, 1.0], ["just", 511.07, 511.35, 1.0], ["corny,", 511.35, 512.59, 1.0]]}, {"start": 512.666, "end": 513.586, "text": "for lack of a better phrase.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["for", 512.67, 512.75, 1.0], ["lack", 512.75, 512.89, 1.0], ["of", 512.89, 513.01, 1.0], ["a", 513.01, 513.09, 1.0], ["better", 513.09, 513.25, 1.0], ["phrase.", 513.25, 513.59, 1.0]]}, {"start": 513.746, "end": 519.386, "text": "But if we take the best possible care of our members, everything else takes care of itself.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["But", 513.75, 513.89, 1.0], ["if", 513.89, 514.63, 1.0], ["we", 514.63, 514.83, 1.0], ["take", 514.83, 515.15, 1.0], ["the", 515.15, 515.69, 1.0], ["best", 515.69, 515.91, 1.0], ["possible", 515.91, 516.29, 1.0], ["care", 516.29, 516.51, 1.0], ["of", 516.51, 516.67, 1.0], ["our", 516.67, 516.77, 1.0], ["members,", 516.77, 517.11, 1.0], ["everything", 517.63, 518.21, 1.0], ["else", 518.21, 518.49, 1.0], ["takes", 518.49, 518.71, 1.0], ["care", 518.71, 518.91, 1.0], ["of", 518.91, 519.03, 1.0], ["itself.", 519.03, 519.39, 1.0]]}, {"start": 519.826, "end": 522.406, "text": "We'll grow. We'll be profitable.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We'll", 519.83, 520.33, 1.0], ["grow.", 520.33, 520.63, 1.0], ["We'll", 521.31, 521.81, 1.0], ["be", 521.81, 521.95, 1.0], ["profitable.", 521.95, 522.41, 1.0]]}, {"start": 523.126, "end": 527.366, "text": "All the good things that need to happen for the organization happen because", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["All", 523.13, 523.63, 1.0], ["the", 523.63, 523.83, 1.0], ["good", 523.83, 524.31, 1.0], ["things", 524.31, 524.65, 1.0], ["that", 524.65, 524.89, 1.0], ["need", 524.89, 525.17, 1.0], ["to", 525.17, 525.31, 1.0], ["happen", 525.31, 525.59, 1.0], ["for", 525.59, 525.77, 1.0], ["the", 525.77, 525.89, 1.0], ["organization", 525.89, 526.49, 1.0], ["happen", 526.49, 527.03, 1.0], ["because", 527.03, 527.37, 1.0]]}, {"start": 527.366, "end": 528.766, "text": "we do good things for the members.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["we", 527.37, 527.63, 1.0], ["do", 527.63, 527.79, 1.0], ["good", 527.79, 527.99, 1.0], ["things", 527.99, 528.21, 1.0], ["for", 528.21, 528.37, 1.0], ["the", 528.37, 528.47, 1.0], ["members.", 528.47, 528.77, 1.0]]}, {"start": 529.406, "end": 537.106, "text": "And so that's where it begins and ends. We don't measure profit per member and,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 529.41, 529.47, 1.0], ["so", 529.47, 529.69, 1.0], ["that's", 529.69, 530.33, 1.0], ["where", 530.33, 530.51, 1.0], ["it", 530.51, 530.67, 1.0], ["begins", 530.67, 531.17, 1.0], ["and", 531.17, 531.53, 1.0], ["ends.", 531.53, 532.07, 1.0], ["We", 532.71, 533.29, 1.0], ["don't", 533.29, 533.59, 1.0], ["measure", 533.59, 534.43, 1.0], ["profit", 534.43, 535.45, 1.0], ["per", 535.45, 536.03, 1.0], ["member", 536.03, 536.61, 1.0], ["and,", 536.61, 537.11, 1.0]]}, {"start": 537.226, "end": 539.706, "text": "oh, how much did this incident cost?", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["oh,", 537.23, 538.07, 1.0], ["how", 538.09, 538.25, 1.0], ["much", 538.25, 538.47, 1.0], ["did", 538.47, 538.63, 1.0], ["this", 538.63, 538.83, 1.0], ["incident", 538.83, 539.17, 1.0], ["cost?", 539.17, 539.71, 1.0]]}, {"start": 540.706, "end": 544.606, "text": "We just do what's right, and then everything else takes care of itself.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["We", 540.71, 541.29, 1.0], ["just", 541.29, 541.51, 1.0], ["do", 541.51, 541.79, 1.0], ["what's", 541.79, 542.09, 1.0], ["right,", 542.09, 542.41, 1.0], ["and", 542.43, 543.07, 1.0], ["then", 543.07, 543.21, 1.0], ["everything", 543.21, 543.51, 1.0], ["else", 543.51, 543.75, 1.0], ["takes", 543.75, 543.97, 1.0], ["care", 543.97, 544.17, 1.0], ["of", 544.17, 544.27, 1.0], ["itself.", 544.27, 544.61, 1.0]]}, {"start": 544.946, "end": 551.666, "text": "Even when I joined the organization, Riley, the business, they started it 13 years ago.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Even", 544.95, 545.53, 1.0], ["when", 545.53, 545.69, 1.0], ["I", 545.69, 545.83, 1.0], ["joined", 545.83, 546.17, 1.0], ["the", 546.17, 546.37, 1.0], ["organization,", 546.37, 547.07, 1.0], ["Riley,", 547.35, 547.57, 1.0], ["the", 548.15, 548.39, 1.0], ["business,", 548.39, 548.83, 1.0], ["they", 548.99, 549.75, 1.0], ["started", 549.75, 550.09, 1.0], ["it", 550.09, 550.31, 1.0], ["13", 550.31, 551.21, 1.0], ["years", 551.21, 551.49, 1.0], ["ago.", 551.49, 551.67, 1.0]]}, {"start": 551.786, "end": 555.226, "text": "2011, it got going. And then 2012, they really got a few members.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["2011,", 551.79, 552.17, 1.0], ["it", 552.17, 552.55, 1.0], ["got", 552.55, 552.71, 1.0], ["going.", 552.71, 553.03, 1.0], ["And", 553.15, 553.19, 1.0], ["then", 553.19, 553.27, 1.0], ["2012,", 553.27, 553.67, 1.0], ["they", 553.71, 553.95, 1.0], ["really", 553.95, 554.17, 1.0], ["got", 554.17, 554.41, 1.0], ["a", 554.41, 554.71, 1.0], ["few", 554.71, 554.83, 1.0], ["members.", 554.83, 555.23, 1.0]]}, {"start": 555.226, "end": 558.566, "text": "And then like a lot of people in", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 555.23, 556.45, 1.0], ["then", 556.45, 556.59, 1.0], ["like", 556.59, 556.77, 1.0], ["a", 556.77, 556.93, 1.0], ["lot", 556.93, 557.17, 1.0], ["of", 557.17, 557.39, 1.0], ["people", 557.39, 558.05, 1.0], ["in", 558.05, 558.57, 1.0]]}, {"start": 558.566, "end": 561.666, "text": "you know the firearms or firearms related industry in", 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"speaker": "Kent Brown", "timestamps": [["they're", 741.88, 742.66, 1.0], ["going", 742.66, 742.74, 1.0], ["to", 742.74, 742.8, 1.0], ["get", 742.8, 742.92, 1.0], ["a", 742.92, 743.02, 1.0], ["really", 743.02, 743.2, 1.0], ["good", 743.2, 743.38, 1.0], ["outcome.", 743.38, 743.82, 1.0]]}, {"start": 744.362, "end": 747.622, "text": "And I'll throw one more statistic at you because you mentioned how many gun", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["And", 744.36, 744.88, 1.0], ["I'll", 744.88, 745.0, 1.0], ["throw", 745.0, 745.14, 1.0], ["one", 745.14, 745.32, 1.0], ["more", 745.32, 745.44, 1.0], ["statistic", 745.44, 745.8, 1.0], ["at", 745.8, 746.04, 1.0], ["you", 746.04, 746.2, 1.0], ["because", 746.2, 746.38, 1.0], ["you", 746.38, 746.5, 1.0], ["mentioned", 746.5, 746.8, 1.0], ["how", 746.8, 747.3, 1.0], ["many", 747.3, 747.46, 1.0], ["gun", 747.46, 747.62, 1.0]]}, {"start": 747.622, "end": 750.822, "text": "owners are there, how many permittees are there, how many are those that actually", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["owners", 747.62, 747.84, 1.0], ["are", 747.84, 748.04, 1.0], ["there,", 748.04, 748.24, 1.0], ["how", 748.34, 748.42, 1.0], ["many", 748.42, 748.58, 1.0], ["permittees", 748.58, 749.0, 1.0], ["are", 749.0, 749.34, 1.0], ["there,", 749.34, 749.54, 1.0], ["how", 749.66, 749.78, 1.0], ["many", 749.78, 750.0, 1.0], ["are", 750.0, 750.16, 1.0], ["those", 750.16, 750.36, 1.0], ["that", 750.36, 750.5, 1.0], ["actually", 750.5, 750.82, 1.0]]}, {"start": 750.822, "end": 755.642, "text": "have or are members of a service like what you provide.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["have", 750.82, 751.98, 1.0], ["or", 751.98, 752.22, 1.0], ["are", 752.22, 752.4, 1.0], ["members", 752.4, 752.56, 1.0], ["of", 752.56, 753.02, 1.0], ["a", 753.02, 753.48, 1.0], ["service", 753.48, 754.0, 1.0], ["like", 754.0, 754.52, 1.0], ["what", 754.52, 754.74, 1.0], ["you", 754.74, 755.1, 1.0], ["provide.", 755.1, 755.64, 1.0]]}, {"start": 756.802, "end": 761.722, "text": "Here's another statistic. The most recent research on this suggests that there's,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Here's", 756.8, 757.32, 1.0], ["another", 757.32, 757.46, 1.0], ["statistic.", 757.46, 757.9, 1.0], ["The", 758.34, 758.86, 1.0], ["most", 758.86, 759.38, 1.0], ["recent", 759.38, 759.76, 1.0], ["research", 759.76, 760.24, 1.0], ["on", 760.24, 760.48, 1.0], ["this", 760.48, 760.66, 1.0], ["suggests", 760.66, 761.1, 1.0], ["that", 761.1, 761.32, 1.0], ["there's,", 761.32, 761.72, 1.0]]}, {"start": 761.842, "end": 764.882, "text": "on the conservative side, 1.2 million", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["on", 761.84, 762.6, 1.0], ["the", 762.6, 762.7, 1.0], ["conservative", 762.7, 763.06, 1.0], ["side,", 763.06, 763.4, 1.0], ["1.2", 763.7, 764.42, 1.0], ["million", 764.42, 764.88, 1.0]]}, {"start": 764.882, "end": 768.362, "text": "incidents per year, self-defense incidents where a gun is involved.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["incidents", 764.88, 765.44, 1.0], ["per", 765.44, 765.74, 1.0], ["year,", 765.74, 766.12, 1.0], ["self-defense", 766.34, 766.82, 1.0], ["incidents", 766.82, 767.24, 1.0], ["where", 767.24, 767.58, 1.0], ["a", 767.58, 767.72, 1.0], ["gun", 767.72, 767.88, 1.0], ["is", 767.88, 768.04, 1.0], ["involved.", 768.04, 768.36, 1.0]]}, {"start": 768.482, "end": 768.822, "text": "That's right.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["That's", 768.48, 768.66, 1.0], ["right.", 768.66, 768.82, 1.0]]}, {"start": 769.462, "end": 772.602, "text": "Right? So that's not insignificant either.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["Right?", 769.46, 769.86, 1.0], ["So", 770.06, 770.52, 1.0], ["that's", 770.52, 771.28, 1.0], ["not", 771.28, 771.56, 1.0], ["insignificant", 771.56, 772.18, 1.0], ["either.", 772.18, 772.6, 1.0]]}, {"start": 773.822, "end": 780.682, "text": "And not every one of those is going to be involved to a point where it may require", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 773.82, 774.28, 1.0], ["not", 774.28, 774.62, 1.0], ["every", 774.62, 775.0, 1.0], ["one", 775.0, 775.14, 1.0], ["of", 775.14, 775.24, 1.0], ["those", 775.24, 775.38, 1.0], ["is", 775.38, 775.54, 1.0], ["going", 775.54, 775.68, 1.0], ["to", 775.68, 775.86, 1.0], ["be", 775.86, 777.3, 1.0], ["involved", 777.3, 777.68, 1.0], ["to", 777.68, 777.88, 1.0], ["a", 777.88, 778.0, 1.0], ["point", 778.0, 778.26, 1.0], ["where", 778.26, 778.62, 1.0], ["it", 778.62, 779.38, 1.0], ["may", 779.38, 779.66, 1.0], ["require", 779.66, 780.68, 1.0]]}, {"start": 780.682, "end": 786.962, "text": "legal representation, perhaps. Some of those are resolved relatively quickly and simply.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["legal", 780.68, 782.82, 1.0], ["representation,", 782.82, 783.34, 1.0], ["perhaps.", 783.34, 783.9, 1.0], ["Some", 783.9, 784.38, 1.0], ["of", 784.38, 784.48, 1.0], ["those", 784.48, 784.64, 1.0], ["are", 784.64, 784.78, 1.0], ["resolved", 784.78, 785.4, 1.0], ["relatively", 785.4, 786.06, 1.0], ["quickly", 786.06, 786.46, 1.0], ["and", 786.46, 786.64, 1.0], ["simply.", 786.64, 786.96, 1.0]]}, {"start": 787.762, "end": 791.702, "text": "But I'll tell you what feels a lot better is knowing that you have something", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["But", 787.76, 788.32, 1.0], ["I'll", 788.32, 788.46, 1.0], ["tell", 788.46, 788.6, 1.0], ["you", 788.6, 788.7, 1.0], ["what", 788.7, 788.84, 1.0], ["feels", 788.84, 789.04, 1.0], ["a", 789.04, 789.16, 1.0], ["lot", 789.16, 789.28, 1.0], ["better", 789.28, 789.66, 1.0], ["is", 789.66, 790.42, 1.0], ["knowing", 790.42, 790.68, 1.0], ["that", 790.68, 790.9, 1.0], ["you", 790.9, 791.22, 1.0], ["have", 791.22, 791.44, 1.0], ["something", 791.44, 791.7, 1.0]]}, {"start": 791.702, "end": 797.842, "text": "backing you up because even there absolutely are and have been cases,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["backing", 791.7, 792.0, 1.0], ["you", 792.0, 792.22, 1.0], ["up", 792.22, 792.44, 1.0], ["because", 792.44, 793.18, 1.0], ["even", 793.18, 793.88, 1.0], ["there", 793.88, 795.04, 1.0], ["absolutely", 795.04, 796.2, 1.0], ["are", 796.2, 796.92, 1.0], ["and", 796.92, 797.1, 1.0], ["have", 797.1, 797.32, 1.0], ["been", 797.32, 797.44, 1.0], ["cases,", 797.44, 797.84, 1.0]]}, {"start": 797.842, "end": 802.842, "text": "including some pretty big high-profile ones, that were incidents of self-defense,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["including", 797.84, 798.36, 1.0], ["some", 798.36, 798.58, 1.0], ["pretty", 798.58, 798.86, 1.0], ["big", 798.86, 799.28, 1.0], ["high-profile", 799.28, 799.98, 1.0], ["ones,", 799.98, 800.4, 1.0], ["that", 800.4, 801.46, 1.0], ["were", 801.46, 801.76, 1.0], ["incidents", 801.76, 802.1, 1.0], ["of", 802.1, 802.34, 1.0], ["self-defense,", 802.34, 802.84, 1.0]]}, {"start": 803.122, "end": 804.402, "text": "justified self-defense,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["justified", 803.12, 803.46, 1.0], ["self-defense,", 803.46, 804.4, 1.0]]}, {"start": 804.782, "end": 810.382, "text": "but they are completely life-altering for the people involved, financially,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["but", 804.78, 805.56, 1.0], ["they", 805.56, 805.72, 1.0], ["are", 805.72, 805.84, 1.0], ["completely", 805.84, 806.42, 1.0], ["life-altering", 806.42, 807.86, 1.0], ["for", 807.86, 808.22, 1.0], ["the", 808.22, 808.36, 1.0], ["people", 808.36, 808.64, 1.0], ["involved,", 808.64, 809.22, 1.0], ["financially,", 809.5, 810.38, 1.0]]}, {"start": 810.782, "end": 812.602, "text": "emotionally, psychologically,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["emotionally,", 810.78, 811.5, 1.0], ["psychologically,", 811.9, 812.6, 1.0]]}, {"start": 814.222, "end": 819.542, "text": "jobs and lifestyles and everything completely altered for sometimes the rest", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["jobs", 814.22, 814.82, 1.0], ["and", 814.82, 815.36, 1.0], ["lifestyles", 815.36, 816.14, 1.0], ["and", 816.14, 816.28, 1.0], ["everything", 816.28, 816.62, 1.0], ["completely", 816.62, 817.14, 1.0], ["altered", 817.14, 817.66, 1.0], ["for", 818.32, 818.92, 1.0], ["sometimes", 818.92, 819.24, 1.0], ["the", 819.24, 819.4, 1.0], ["rest", 819.4, 819.54, 1.0]]}, {"start": 819.542, "end": 821.602, "text": "of their life. Absolutely.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["of", 819.54, 819.62, 1.0], ["their", 819.62, 819.74, 1.0], ["life.", 819.74, 820.06, 1.0], ["Absolutely.", 821.0, 821.6, 1.0]]}, {"start": 821.982, "end": 825.642, "text": "We have a member. We've talked about the case many times over the years.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["We", 821.98, 822.36, 1.0], ["have", 822.36, 822.62, 1.0], ["a", 822.62, 822.76, 1.0], ["member.", 822.76, 823.06, 1.0], ["We've", 823.36, 823.96, 1.0], ["talked", 823.96, 824.12, 1.0], ["about", 824.12, 824.3, 1.0], ["the", 824.3, 824.44, 1.0], ["case", 824.44, 824.66, 1.0], ["many", 824.66, 824.88, 1.0], ["times", 824.88, 825.16, 1.0], ["over", 825.16, 825.34, 1.0], ["the", 825.34, 825.44, 1.0], ["years.", 825.44, 825.64, 1.0]]}, {"start": 825.762, "end": 826.942, "text": "You're probably familiar with it.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["You're", 825.76, 825.9, 1.0], ["probably", 825.9, 826.16, 1.0], ["familiar", 826.16, 826.56, 1.0], ["with", 826.56, 826.76, 1.0], ["it.", 826.76, 826.94, 1.0]]}, {"start": 827.362, "end": 831.162, "text": "But it occurred about seven years ago. Might be eight years ago now.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["But", 827.36, 827.96, 1.0], ["it", 827.96, 828.14, 1.0], ["occurred", 828.14, 828.72, 1.0], ["about", 828.72, 828.96, 1.0], ["seven", 828.96, 829.36, 1.0], ["years", 829.36, 829.62, 1.0], ["ago.", 829.62, 829.88, 1.0], ["Might", 829.88, 830.18, 1.0], ["be", 830.18, 830.36, 1.0], ["eight", 830.36, 830.48, 1.0], ["years", 830.48, 830.7, 1.0], ["ago", 830.7, 830.96, 1.0], ["now.", 830.96, 831.16, 1.0]]}, {"start": 832.38, "end": 835.5, "text": "He was attacked by the same guy three times in the same day,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["He", 832.38, 832.66, 1.0], ["was", 832.66, 832.78, 1.0], ["attacked", 832.78, 833.06, 1.0], ["by", 833.06, 833.28, 1.0], ["the", 833.28, 833.42, 1.0], ["same", 833.42, 833.62, 1.0], ["guy", 833.62, 833.98, 1.0], ["three", 833.98, 834.32, 1.0], ["times", 834.32, 834.7, 1.0], ["in", 834.7, 834.86, 1.0], ["the", 834.86, 834.96, 1.0], ["same", 834.96, 835.18, 1.0], ["day,", 835.18, 835.5, 1.0]]}, {"start": 835.76, "end": 840.66, "text": "eventually used his firearm to defend himself, and he shot the other person, and they died.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["eventually", 835.76, 836.28, 1.0], ["used", 836.28, 836.58, 1.0], ["his", 836.58, 836.72, 1.0], ["firearm", 836.72, 837.14, 1.0], ["to", 837.14, 837.36, 1.0], ["defend", 837.36, 837.62, 1.0], ["himself,", 837.62, 838.02, 1.0], ["and", 838.14, 838.2, 1.0], ["he", 838.2, 838.98, 1.0], ["shot", 838.98, 839.38, 1.0], ["the", 839.38, 839.52, 1.0], ["other", 839.52, 839.66, 1.0], ["person,", 839.66, 839.98, 1.0], ["and", 839.98, 840.14, 1.0], ["they", 840.14, 840.26, 1.0], ["died.", 840.26, 840.66, 1.0]]}, {"start": 841.54, "end": 843.8, "text": "It was completely justified.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["It", 841.54, 842.1, 1.0], ["was", 842.1, 842.3, 1.0], ["completely", 842.3, 843.1, 1.0], ["justified.", 843.1, 843.8, 1.0]]}, {"start": 845.38, "end": 851.04, "text": "Evidence everywhere in his favor. He was still arrested and charged with murder.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Evidence", 845.38, 845.94, 1.0], ["everywhere", 845.94, 846.5, 1.0], ["in", 846.5, 847.66, 1.0], ["his", 847.66, 847.88, 1.0], ["favor.", 847.88, 848.22, 1.0], ["He", 848.4, 848.96, 1.0], ["was", 848.96, 849.08, 1.0], ["still", 849.08, 849.22, 1.0], ["arrested", 849.22, 849.62, 1.0], ["and", 849.62, 849.82, 1.0], ["charged", 849.82, 850.24, 1.0], ["with", 850.24, 850.76, 1.0], ["murder.", 850.76, 851.04, 1.0]]}, {"start": 851.62, "end": 853.98, "text": "It took about two years to get through the trial.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["It", 851.62, 852.18, 1.0], ["took", 852.18, 852.28, 1.0], ["about", 852.28, 852.5, 1.0], ["two", 852.5, 852.72, 1.0], ["years", 852.72, 852.96, 1.0], ["to", 852.96, 853.1, 1.0], ["get", 853.1, 853.24, 1.0], ["through", 853.24, 853.42, 1.0], ["the", 853.42, 853.58, 1.0], ["trial.", 853.58, 853.98, 1.0]]}, {"start": 855.0, "end": 858.12, "text": "We spent a little over $400,000 on his defense.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We", 855.0, 855.56, 1.0], ["spent", 855.56, 855.8, 1.0], ["a", 855.8, 855.96, 1.0], ["little", 855.96, 856.06, 1.0], ["over", 856.06, 856.26, 1.0], ["$400,000", 856.26, 857.1, 1.0], ["on", 857.1, 857.56, 1.0], ["his", 857.56, 857.72, 1.0], ["defense.", 857.72, 858.12, 1.0]]}, {"start": 859.08, "end": 864.58, "text": "Now, back to your original points. So he lost his job almost immediately because", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Now,", 859.08, 859.64, 1.0], ["back", 859.7, 859.88, 1.0], ["to", 859.88, 860.02, 1.0], ["your", 860.02, 860.2, 1.0], ["original", 860.2, 860.7, 1.0], ["points.", 860.7, 861.1, 1.0], ["So", 861.1, 861.44, 1.0], ["he", 861.44, 861.92, 1.0], ["lost", 861.92, 862.16, 1.0], ["his", 862.16, 862.36, 1.0], ["job", 862.36, 862.68, 1.0], ["almost", 862.68, 863.28, 1.0], ["immediately", 863.28, 863.82, 1.0], ["because", 863.82, 864.58, 1.0]]}, {"start": 864.58, "end": 865.92, "text": "he was charged with murder. Yep.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["he", 864.58, 864.74, 1.0], ["was", 864.74, 864.82, 1.0], ["charged", 864.82, 865.08, 1.0], ["with", 865.08, 865.22, 1.0], ["murder.", 865.22, 865.52, 1.0], ["Yep.", 865.8, 865.92, 1.0]]}, {"start": 867.22, "end": 872.48, "text": "The stress of the whole process, he got divorced. 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So that was that many years ago.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["It", 884.96, 885.32, 1.0], ["was", 885.32, 885.42, 1.0], ["very,", 885.42, 885.66, 1.0], ["very", 885.76, 885.86, 1.0], ["difficult.", 885.86, 886.16, 1.0], ["So", 886.16, 886.48, 1.0], ["that", 886.48, 886.68, 1.0], ["was", 886.68, 886.92, 1.0], ["that", 886.92, 887.14, 1.0], ["many", 887.14, 887.34, 1.0], ["years", 887.34, 887.56, 1.0], ["ago.", 887.56, 887.74, 1.0]]}, {"start": 887.74, "end": 893.14, "text": "And, of course, he's still in touch with us to this day regularly throughout", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And,", 887.74, 887.88, 1.0], ["of", 887.96, 887.98, 1.0], ["course,", 887.98, 888.06, 1.0], ["he's", 888.08, 888.34, 1.0], ["still", 888.34, 888.6, 1.0], ["in", 888.6, 888.92, 1.0], ["touch", 888.92, 889.1, 1.0], ["with", 889.1, 889.38, 1.0], ["us", 889.38, 889.66, 1.0], ["to", 889.66, 890.48, 1.0], ["this", 890.48, 890.7, 1.0], ["day", 890.7, 891.12, 1.0], ["regularly", 891.12, 892.58, 1.0], ["throughout", 892.58, 893.14, 1.0]]}, {"start": 893.14, "end": 897.14, "text": "the year, particularly he and Mike, because Mike had been through a similar incident.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["the", 893.14, 893.38, 1.0], ["year,", 893.38, 893.58, 1.0], ["particularly", 893.7, 893.98, 1.0], ["he", 893.98, 894.16, 1.0], ["and", 894.16, 894.28, 1.0], ["Mike,", 894.28, 894.56, 1.0], ["because", 894.58, 894.94, 1.0], ["Mike", 894.94, 895.2, 1.0], ["had", 895.2, 895.36, 1.0], ["been", 895.36, 895.5, 1.0], ["through", 895.5, 895.74, 1.0], ["a", 895.74, 896.42, 1.0], ["similar", 896.42, 896.72, 1.0], ["incident.", 896.72, 897.14, 1.0]]}, {"start": 897.22, "end": 900.66, "text": "So, you know, they talk on the phone all the time. But I happened to be with", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So,", 897.22, 897.58, 1.0], ["you", 898.16, 898.5, 1.0], ["know,", 898.5, 898.54, 1.0], ["they", 898.6, 898.72, 1.0], ["talk", 898.72, 898.96, 1.0], ["on", 898.96, 899.08, 1.0], ["the", 899.08, 899.16, 1.0], ["phone", 899.16, 899.32, 1.0], ["all", 899.32, 899.48, 1.0], ["the", 899.48, 899.58, 1.0], ["time.", 899.58, 899.78, 1.0], ["But", 899.8, 899.94, 1.0], ["I", 899.94, 900.04, 1.0], ["happened", 900.04, 900.26, 1.0], ["to", 900.26, 900.36, 1.0], ["be", 900.36, 900.48, 1.0], ["with", 900.48, 900.66, 1.0]]}, {"start": 900.66, "end": 901.8, "text": "him about three or four months ago.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["him", 900.66, 900.78, 1.0], ["about", 900.78, 901.02, 1.0], ["three", 901.02, 901.2, 1.0], ["or", 901.2, 901.3, 1.0], ["four", 901.3, 901.4, 1.0], ["months", 901.4, 901.62, 1.0], ["ago.", 901.62, 901.8, 1.0]]}, {"start": 901.94, "end": 908.2, "text": "We 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917.7, "end": 922.2, "text": "And he's reiterating how grateful he was about everything that we had done for him.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["And", 917.7, 918.1, 1.0], ["he's", 918.1, 918.5, 1.0], ["reiterating", 918.5, 919.78, 1.0], ["how", 919.78, 919.94, 1.0], ["grateful", 919.94, 920.24, 1.0], ["he", 920.24, 920.42, 1.0], ["was", 920.42, 920.68, 1.0], ["about", 920.68, 920.88, 1.0], ["everything", 920.88, 921.2, 1.0], ["that", 921.2, 921.38, 1.0], ["we", 921.38, 921.46, 1.0], ["had", 921.46, 921.58, 1.0], ["done", 921.58, 921.72, 1.0], ["for", 921.72, 921.9, 1.0], ["him.", 921.9, 922.2, 1.0]]}, {"start": 922.4, "end": 928.04, "text": "And I said, yeah, it's nice to come out, you know, completely acquitted,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 922.4, 922.46, 1.0], ["I", 922.46, 923.06, 1.0], ["said,", 923.06, 923.3, 1.0], ["yeah,", 923.38, 923.48, 1.0], ["it's", 923.68, 924.1, 1.0], ["nice", 924.1, 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932.36, "end": 934.48, "text": "He goes, but it never gets behind you.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["He", 932.36, 932.46, 1.0], ["goes,", 932.46, 932.66, 1.0], ["but", 932.78, 932.88, 1.0], ["it", 932.88, 933.2, 1.0], ["never", 933.2, 933.54, 1.0], ["gets", 933.54, 933.9, 1.0], ["behind", 933.9, 934.22, 1.0], ["you.", 934.22, 934.48, 1.0]]}, {"start": 934.9, "end": 939.12, "text": "And I said, what do you mean? 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Like I was going to die if I didn't do that.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["He", 950.44, 950.8, 1.0], ["said,", 950.8, 950.94, 1.0], ["I", 951.0, 951.1, 1.0], ["have", 951.1, 951.32, 1.0], ["no", 951.32, 952.56, 1.0], ["discomfort", 952.56, 953.44, 1.0], ["that", 953.44, 953.96, 1.0], ["I", 953.96, 954.6, 1.0], ["did", 954.6, 954.78, 1.0], ["the", 954.78, 954.9, 1.0], ["wrong", 954.9, 955.08, 1.0], ["thing.", 955.08, 955.32, 1.0], ["Like", 955.42, 955.52, 1.0], ["I", 955.52, 955.76, 1.0], ["was", 955.76, 956.0, 1.0], ["going", 956.0, 956.2, 1.0], ["to", 956.2, 956.42, 1.0], ["die", 956.42, 956.74, 1.0], ["if", 956.74, 957.0, 1.0], ["I", 957.0, 957.12, 1.0], ["didn't", 957.12, 957.36, 1.0], ["do", 957.36, 957.54, 1.0], ["that.", 957.54, 957.82, 1.0]]}, {"start": 958.024, "end": 961.924, "text": "He said, but you've still taken another person's life.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["He", 958.02, 958.46, 1.0], ["said,", 958.46, 958.68, 1.0], ["but", 958.8, 958.96, 1.0], ["you've", 958.96, 959.4, 1.0], ["still", 959.4, 960.0, 1.0], ["taken", 960.0, 960.7, 1.0], ["another", 960.7, 961.08, 1.0], ["person's", 961.08, 961.58, 1.0], ["life.", 961.58, 961.92, 1.0]]}, {"start": 962.204, "end": 966.324, "text": "And he goes, I don't think that ever goes away. I don't think there's ever going", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 962.2, 962.64, 1.0], ["he", 962.64, 962.76, 1.0], ["goes,", 962.76, 962.88, 1.0], ["I", 963.06, 963.86, 1.0], ["don't", 963.86, 964.02, 1.0], ["think", 964.02, 964.16, 1.0], ["that", 964.16, 964.36, 1.0], ["ever", 964.36, 964.68, 1.0], ["goes", 964.68, 964.92, 1.0], ["away.", 964.92, 965.12, 1.0], ["I", 965.26, 965.32, 1.0], ["don't", 965.32, 965.5, 1.0], ["think", 965.5, 965.64, 1.0], ["there's", 965.64, 965.86, 1.0], ["ever", 965.86, 966.14, 1.0], ["going", 966.14, 966.32, 1.0]]}, {"start": 966.324, "end": 968.244, "text": "to be a time where I don't think about that.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["to", 966.32, 966.4, 1.0], ["be", 966.4, 966.5, 1.0], ["a", 966.5, 966.6, 1.0], ["time", 966.6, 966.84, 1.0], ["where", 966.84, 967.04, 1.0], ["I", 967.04, 967.16, 1.0], ["don't", 967.16, 967.34, 1.0], ["think", 967.34, 967.58, 1.0], ["about", 967.58, 967.86, 1.0], ["that.", 967.86, 968.24, 1.0]]}, {"start": 968.404, "end": 973.544, "text": "And of course, You know, we have counseling services as part of our programs, and he did all of that.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 968.4, 968.62, 1.0], ["of", 968.62, 968.74, 1.0], ["course,", 968.74, 968.86, 1.0], ["You", 968.86, 969.0, 1.0], ["know,", 969.0, 969.06, 1.0], ["we", 969.18, 969.2, 1.0], ["have", 969.2, 969.36, 1.0], ["counseling", 969.36, 969.8, 1.0], ["services", 969.8, 970.32, 1.0], ["as", 970.32, 970.58, 1.0], ["part", 970.58, 970.66, 1.0], ["of", 970.66, 970.78, 1.0], ["our", 970.78, 970.96, 1.0], ["programs,", 970.96, 972.24, 1.0], ["and", 972.26, 972.64, 1.0], ["he", 972.64, 972.76, 1.0], ["did", 972.76, 972.96, 1.0], ["all", 972.96, 973.18, 1.0], ["of", 973.18, 973.32, 1.0], ["that.", 973.32, 973.54, 1.0]]}, {"start": 973.644, "end": 977.444, "text": "But he's like, I'm comfortable with where I'm at, but I'll never be able to", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["But", 973.64, 973.76, 1.0], ["he's", 973.76, 974.18, 1.0], ["like,", 974.18, 974.36, 1.0], ["I'm", 974.5, 975.02, 1.0], ["comfortable", 975.02, 975.5, 1.0], ["with", 975.5, 975.82, 1.0], ["where", 975.82, 975.98, 1.0], ["I'm", 975.98, 976.18, 1.0], ["at,", 976.18, 976.36, 1.0], ["but", 976.44, 976.56, 1.0], ["I'll", 976.56, 976.74, 1.0], ["never", 976.74, 977.02, 1.0], ["be", 977.02, 977.18, 1.0], ["able", 977.18, 977.3, 1.0], ["to", 977.3, 977.44, 1.0]]}, {"start": 977.444, "end": 982.184, "text": "shake that feeling and thinking about what happened and that the other person", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["shake", 977.44, 977.7, 1.0], ["that", 977.7, 978.06, 1.0], ["feeling", 978.06, 978.98, 1.0], ["and", 978.98, 979.2, 1.0], ["thinking", 979.2, 979.48, 1.0], ["about", 979.48, 979.84, 1.0], ["what", 979.84, 980.1, 1.0], ["happened", 980.1, 980.5, 1.0], ["and", 980.5, 980.8, 1.0], ["that", 980.8, 981.32, 1.0], ["the", 981.32, 981.68, 1.0], ["other", 981.68, 981.86, 1.0], ["person", 981.86, 982.18, 1.0]]}, {"start": 982.184, "end": 983.484, "text": "had some consequences, too.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["had", 982.18, 982.36, 1.0], ["some", 982.36, 982.52, 1.0], ["consequences,", 982.52, 983.12, 1.0], ["too.", 983.12, 983.48, 1.0]]}, {"start": 983.844, "end": 986.944, "text": "Whether you think they deserved them or didn't deserve them is irrelevant.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Whether", 983.84, 984.2, 1.0], ["you", 984.2, 984.4, 1.0], ["think", 984.4, 984.6, 1.0], ["they", 984.6, 984.78, 1.0], ["deserved", 984.78, 985.18, 1.0], ["them", 985.18, 985.42, 1.0], ["or", 985.42, 985.56, 1.0], ["didn't", 985.56, 985.86, 1.0], ["deserve", 985.86, 986.14, 1.0], ["them", 986.14, 986.4, 1.0], ["is", 986.4, 986.54, 1.0], ["irrelevant.", 986.54, 986.94, 1.0]]}, {"start": 986.944, "end": 988.484, "text": "You still have to deal with that.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["You", 986.94, 987.24, 1.0], ["still", 987.24, 987.58, 1.0], ["have", 987.58, 987.8, 1.0], ["to", 987.8, 987.92, 1.0], ["deal", 987.92, 988.12, 1.0], ["with", 988.12, 988.28, 1.0], ["that.", 988.28, 988.48, 1.0]]}, {"start": 988.884, "end": 991.684, "text": "That's a very fair point. I mean, it's not just that, I mean,", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["That's", 988.88, 989.24, 1.0], ["a", 989.24, 989.3, 1.0], ["very", 989.3, 989.46, 1.0], ["fair", 989.46, 989.62, 1.0], ["point.", 989.62, 989.88, 1.0], ["I", 990.02, 990.02, 1.0], ["mean,", 990.02, 990.08, 1.0], ["it's", 990.14, 990.46, 1.0], ["not", 990.46, 990.62, 1.0], ["just", 990.62, 990.84, 1.0], ["that,", 990.84, 991.08, 1.0], ["I", 991.26, 991.52, 1.0], ["mean,", 991.52, 991.68, 1.0]]}, {"start": 992.184, "end": 995.344, "text": "he didn't, and I assume, are you okay with mentioning his name?", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["he", 992.18, 992.36, 1.0], ["didn't,", 992.36, 992.54, 1.0], ["and", 992.6, 992.68, 1.0], ["I", 992.68, 993.1, 1.0], ["assume,", 993.1, 993.5, 1.0], ["are", 993.66, 993.8, 1.0], ["you", 993.8, 993.94, 1.0], ["okay", 993.94, 994.1, 1.0], ["with", 994.1, 994.22, 1.0], ["mentioning", 994.22, 994.52, 1.0], ["his", 994.52, 995.2, 1.0], ["name?", 995.2, 995.34, 1.0]]}, {"start": 995.384, "end": 996.604, "text": "We just use his first name. It's fine.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["We", 995.38, 995.48, 1.0], ["just", 995.48, 995.54, 1.0], ["use", 995.54, 995.7, 1.0], ["his", 995.7, 995.84, 1.0], ["first", 995.84, 996.06, 1.0], ["name.", 996.06, 996.28, 1.0], ["It's", 996.4, 996.42, 1.0], ["fine.", 996.42, 996.6, 1.0]]}, {"start": 996.704, "end": 999.024, "text": "Steve. Steve. Steve. I knew that's who you were talking about.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["Steve.", 996.7, 997.06, 0.95], ["Steve.", 997.18, 997.3, 1.0], ["Steve.", 997.48, 997.7, 1.0], ["I", 997.7, 997.92, 1.0], ["knew", 997.92, 998.1, 1.0], ["that's", 998.1, 998.4, 1.0], ["who", 998.4, 998.46, 1.0], ["you", 998.46, 998.56, 1.0], ["were", 998.56, 998.64, 1.0], ["talking", 998.64, 998.82, 1.0], ["about.", 998.82, 999.02, 1.0]]}, {"start": 1000.024, "end": 1004.224, "text": "And folks can learn about that case on your guys' website.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 1000.02, 1000.54, 1.0], ["folks", 1000.54, 1001.0, 1.0], ["can", 1001.0, 1001.22, 1.0], ["learn", 1001.22, 1002.02, 1.0], ["about", 1002.02, 1002.28, 1.0], ["that", 1002.28, 1002.58, 1.0], ["case", 1002.58, 1003.08, 1.0], ["on", 1003.08, 1003.36, 1.0], ["your", 1003.36, 1003.58, 1.0], ["guys'", 1003.58, 1003.74, 1.0], ["website.", 1003.86, 1004.22, 1.0]]}, {"start": 1004.284, "end": 1004.444, "text": "Sure.", "confidence": 0.95, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Sure.", 1004.28, 1004.44, 0.95]]}, {"start": 1006.444, "end": 1010.864, "text": "But he didn't choose what happened to him. 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I keep telling the same story but", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["You", 1160.05, 1160.49, 1.0], ["know,", 1160.49, 1160.59, 1.0], ["you", 1161.31, 1161.75, 1.0], ["talked", 1161.75, 1161.99, 1.0], ["about", 1161.99, 1162.21, 1.0], ["Stan.", 1162.21, 1162.57, 1.0], ["I", 1163.01, 1163.45, 1.0], ["keep", 1163.45, 1163.85, 1.0], ["telling", 1163.85, 1164.27, 1.0], ["the", 1164.27, 1164.47, 1.0], ["same", 1164.47, 1164.67, 1.0], ["story", 1164.67, 1165.05, 1.0], ["but", 1165.05, 1165.25, 1.0]]}, {"start": 1166.301, "end": 1170.041, "text": "Stan, I was telling Stan when I've been in the company for a few months,", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Stan,", 1166.3, 1166.78, 1.0], ["I", 1167.0, 1167.06, 1.0], ["was", 1167.06, 1167.8, 1.0], ["telling", 1167.8, 1168.02, 1.0], ["Stan", 1168.02, 1168.32, 1.0], ["when", 1168.32, 1168.54, 1.0], ["I've", 1168.54, 1168.74, 1.0], ["been", 1168.74, 1168.96, 1.0], ["in", 1168.96, 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1179.48, 1179.84, 1.0], ["Stan", 1179.84, 1180.2, 1.0], ["said,", 1180.2, 1180.48, 1.0], ["here's", 1180.58, 1180.9, 1.0], ["a", 1180.9, 1181.0, 1.0], ["really", 1181.0, 1181.18, 1.0], ["easy", 1181.18, 1181.38, 1.0], ["way", 1181.38, 1181.52, 1.0], ["to", 1181.52, 1181.6, 1.0], ["handle", 1181.6, 1181.78, 1.0], ["that", 1181.78, 1181.92, 1.0], ["question.", 1181.92, 1182.32, 1.0]]}, {"start": 1183.001, "end": 1187.581, "text": "He said, ask the person, what would you do if you didn't have the firearm?", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["He", 1183.0, 1183.36, 1.0], ["said,", 1183.36, 1183.48, 1.0], ["ask", 1183.58, 1183.88, 1.0], ["the", 1183.88, 1184.04, 1.0], ["person,", 1184.04, 1184.44, 1.0], ["what", 1184.44, 1185.62, 1.0], ["would", 1185.62, 1185.76, 1.0], ["you", 1185.76, 1185.86, 1.0], ["do", 1185.86, 1186.08, 1.0], ["if", 1186.08, 1186.4, 1.0], ["you", 1186.4, 1186.52, 1.0], ["didn't", 1186.52, 1186.82, 1.0], ["have", 1186.82, 1187.04, 1.0], ["the", 1187.04, 1187.16, 1.0], ["firearm?", 1187.16, 1187.58, 1.0]]}, {"start": 1188.501, "end": 1191.141, "text": "And so I've asked that to people many times over the years now,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 1188.5, 1188.86, 1.0], ["so", 1188.86, 1189.22, 1.0], ["I've", 1189.22, 1189.36, 1.0], ["asked", 1189.36, 1189.56, 1.0], ["that", 1189.56, 1189.7, 1.0], ["to", 1189.7, 1189.82, 1.0], ["people", 1189.82, 1190.04, 1.0], ["many", 1190.04, 1190.26, 1.0], ["times", 1190.26, 1190.52, 1.0], ["over", 1190.52, 1190.7, 1.0], ["the", 1190.7, 1190.8, 1.0], ["years", 1190.8, 1190.96, 1.0], ["now,", 1190.96, 1191.14, 1.0]]}, {"start": 1191.221, "end": 1193.361, "text": "and their answer always is, get the hell out of there.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["and", 1191.22, 1191.26, 1.0], ["their", 1191.26, 1191.4, 1.0], ["answer", 1191.4, 1191.64, 1.0], ["always", 1191.64, 1191.92, 1.0], ["is,", 1191.92, 1192.18, 1.0], ["get", 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That's the answer. If you can do that,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 1193.96, 1194.32, 1.0], ["they're", 1194.32, 1194.68, 1.0], ["like,", 1194.68, 1194.84, 1.0], ["that's", 1195.0, 1195.36, 1.0], ["it.", 1195.36, 1195.52, 1.0], ["That's", 1195.52, 1196.24, 1.0], ["the", 1196.24, 1196.36, 1.0], ["answer.", 1196.36, 1196.6, 1.0], ["If", 1196.76, 1196.82, 1.0], ["you", 1196.82, 1196.92, 1.0], ["can", 1196.92, 1197.08, 1.0], ["do", 1197.08, 1197.24, 1.0], ["that,", 1197.24, 1197.54, 1.0]]}, {"start": 1197.721, "end": 1199.001, "text": "get the hell out of there.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["get", 1197.72, 1198.24, 1.0], ["the", 1198.24, 1198.36, 1.0], ["hell", 1198.36, 1198.52, 1.0], ["out", 1198.52, 1198.74, 1.0], ["of", 1198.74, 1198.82, 1.0], ["there.", 1198.82, 1199.0, 1.0]]}, {"start": 1199.201, "end": 1203.441, "text": "You got nothing to prove to anybody. Forget your ego. Forget how angry you might be.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["You", 1199.2, 1199.54, 1.0], ["got", 1199.54, 1199.68, 1.0], ["nothing", 1199.68, 1199.94, 1.0], ["to", 1199.94, 1200.08, 1.0], ["prove", 1200.08, 1200.26, 1.0], ["to", 1200.26, 1200.38, 1.0], ["anybody.", 1200.38, 1200.76, 1.0], ["Forget", 1200.94, 1201.14, 1.0], ["your", 1201.14, 1201.46, 1.0], ["ego.", 1201.46, 1201.86, 1.0], ["Forget", 1202.08, 1202.26, 1.0], ["how", 1202.26, 1202.5, 1.0], ["angry", 1202.5, 1202.78, 1.0], ["you", 1202.78, 1202.96, 1.0], ["might", 1202.96, 1203.18, 1.0], ["be.", 1203.18, 1203.44, 1.0]]}, {"start": 1204.081, "end": 1208.161, "text": "Walk away. 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That's a lot better than getting shot,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["If", 1208.46, 1208.9, 1.0], ["that", 1208.9, 1209.06, 1.0], ["hurts", 1209.06, 1209.28, 1.0], ["your", 1209.28, 1209.44, 1.0], ["ego,", 1209.44, 1209.7, 1.0], ["too", 1209.86, 1209.92, 1.0], ["bad.", 1209.92, 1210.12, 1.0], ["That's", 1210.24, 1210.38, 1.0], ["a", 1210.38, 1210.5, 1.0], ["lot", 1210.5, 1210.6, 1.0], ["better", 1210.6, 1210.84, 1.0], ["than", 1210.84, 1211.06, 1.0], ["getting", 1211.06, 1211.36, 1.0], ["shot,", 1211.36, 1211.76, 1.0]]}, {"start": 1212.121, "end": 1216.321, "text": "shooting somebody, or all the things in between that cause problems.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["shooting", 1212.12, 1212.38, 1.0], ["somebody,", 1212.38, 1212.84, 1.0], ["or", 1212.9, 1213.2, 1.0], ["all", 1213.2, 1213.92, 1.0], ["the", 1213.92, 1214.08, 1.0], ["things", 1214.08, 1214.34, 1.0], ["in", 1214.34, 1214.5, 1.0], ["between", 1214.5, 1214.9, 1.0], ["that", 1214.9, 1215.78, 1.0], ["cause", 1215.78, 1216.02, 1.0], ["problems.", 1216.02, 1216.32, 1.0]]}, {"start": 1216.481, "end": 1222.541, "text": "So for the listeners out there, it's a pretty good litmus test for your situation.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 1216.48, 1216.6, 1.0], ["for", 1216.6, 1217.34, 1.0], ["the", 1217.34, 1217.88, 1.0], ["listeners", 1217.88, 1218.32, 1.0], ["out", 1218.32, 1219.06, 1.0], ["there,", 1219.06, 1219.36, 1.0], ["it's", 1219.54, 1220.08, 1.0], ["a", 1220.08, 1220.18, 1.0], ["pretty", 1220.18, 1220.32, 1.0], ["good", 1220.32, 1220.5, 1.0], ["litmus", 1220.5, 1220.84, 1.0], ["test", 1220.84, 1221.22, 1.0], ["for", 1221.22, 1221.72, 1.0], ["your", 1221.72, 1222.1, 1.0], ["situation.", 1222.1, 1222.54, 1.0]]}, {"start": 1222.541, "end": 1224.961, "text": "What would I do if I didn't have the firearm right now? Now,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["What", 1222.54, 1222.94, 1.0], ["would", 1222.94, 1223.04, 1.0], ["I", 1223.04, 1223.12, 1.0], ["do", 1223.12, 1223.24, 1.0], ["if", 1223.24, 1223.36, 1.0], ["I", 1223.36, 1223.44, 1.0], ["didn't", 1223.44, 1223.58, 1.0], ["have", 1223.58, 1223.7, 1.0], ["the", 1223.7, 1223.82, 1.0], ["firearm", 1223.82, 1224.16, 1.0], ["right", 1224.16, 1224.4, 1.0], ["now?", 1224.4, 1224.58, 1.0], ["Now,", 1224.58, 1224.96, 1.0]]}, {"start": 1225.041, "end": 1227.841, "text": "look, that's not to say you can always withdraw.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["look,", 1225.04, 1225.14, 1.0], ["that's", 1225.36, 1225.9, 1.0], ["not", 1225.9, 1226.06, 1.0], ["to", 1226.06, 1226.18, 1.0], ["say", 1226.18, 1226.36, 1.0], ["you", 1226.36, 1226.56, 1.0], ["can", 1226.56, 1226.72, 1.0], ["always", 1226.72, 1227.04, 1.0], ["withdraw.", 1227.04, 1227.84, 1.0]]}, {"start": 1228.061, "end": 1230.601, "text": "You can't. 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And, of course, you need to do that.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I'm", 1230.6, 1230.96, 1.0], ["in", 1230.96, 1231.08, 1.0], ["the", 1231.08, 1231.18, 1.0], ["corner", 1231.18, 1231.48, 1.0], ["and", 1231.48, 1232.2, 1.0], ["something", 1232.2, 1232.56, 1.0], ["has", 1232.56, 1232.8, 1.0], ["to", 1232.8, 1232.92, 1.0], ["be", 1232.92, 1233.02, 1.0], ["done.", 1233.02, 1233.24, 1.0], ["And,", 1233.24, 1233.42, 1.0], ["of", 1233.54, 1233.58, 1.0], ["course,", 1233.58, 1233.74, 1.0], ["you", 1233.74, 1233.92, 1.0], ["need", 1233.92, 1234.08, 1.0], ["to", 1234.08, 1234.22, 1.0], ["do", 1234.22, 1234.38, 1.0], ["that.", 1234.38, 1234.68, 1.0]]}, {"start": 1234.821, "end": 1238.421, "text": "But there's a lot of situations that our members encounter where it's like,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["But", 1234.82, 1235.0, 1.0], ["there's", 1235.0, 1235.6, 1.0], ["a", 1235.6, 1235.68, 1.0], ["lot", 1235.68, 1235.86, 1.0], ["of", 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and sage advice because, unfortunately, there are many people out there probably.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["That's", 1243.04, 1243.44, 1.0], ["really", 1243.44, 1243.7, 1.0], ["wise", 1243.7, 1244.22, 1.0], ["and", 1244.22, 1244.58, 1.0], ["sage", 1244.58, 1244.78, 1.0], ["advice", 1244.78, 1245.14, 1.0], ["because,", 1245.14, 1245.56, 1.0], ["unfortunately,", 1246.12, 1246.88, 1.0], ["there", 1247.18, 1247.3, 1.0], ["are", 1247.3, 1247.78, 1.0], ["many", 1247.78, 1249.24, 1.0], ["people", 1249.24, 1249.56, 1.0], ["out", 1249.56, 1249.72, 1.0], ["there", 1249.72, 1249.86, 1.0], ["probably.", 1249.86, 1250.14, 1.0]]}, {"start": 1251.381, "end": 1256.681, "text": "And I understand why, because it can absolutely be this, but many people that", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 1251.38, 1251.94, 1.0], ["I", 1251.94, 1252.5, 1.0], ["understand", 1252.5, 1252.78, 1.0], ["why,", 1252.78, 1253.06, 1.0], 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1.0, "speaker": "Riley Bowman", "timestamps": [["I", 1260.42, 1261.2, 1.0], ["have", 1261.2, 1261.44, 1.0], ["me", 1261.44, 1261.58, 1.0], ["a", 1261.58, 1261.76, 1.0], ["problem", 1261.76, 1262.22, 1.0], ["solver,", 1262.22, 1262.74, 1.0], ["right?", 1263.04, 1263.78, 1.0]]}, {"start": 1264.141, "end": 1267.741, "text": "And it is a problem solver when you have a problem that requires it.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 1264.14, 1264.68, 1.0], ["it", 1264.68, 1264.8, 1.0], ["is", 1264.8, 1264.98, 1.0], ["a", 1264.98, 1265.1, 1.0], ["problem", 1265.1, 1265.34, 1.0], ["solver", 1265.34, 1265.7, 1.0], ["when", 1265.7, 1265.92, 1.0], ["you", 1265.92, 1266.28, 1.0], ["have", 1266.28, 1266.46, 1.0], ["a", 1266.46, 1266.56, 1.0], ["problem", 1266.56, 1266.78, 1.0], ["that", 1266.78, 1266.9, 1.0], ["requires", 1266.9, 1267.36, 1.0], ["it.", 1267.36, 1267.74, 1.0]]}, {"start": 1267.921, "end": 1273.321, "text": "The problem is when we start extending that problem solving ability into things", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["The", 1267.92, 1268.2, 1.0], ["problem", 1268.2, 1268.46, 1.0], ["is", 1268.46, 1268.64, 1.0], ["when", 1268.64, 1268.78, 1.0], ["we", 1268.78, 1268.88, 1.0], ["start", 1268.88, 1269.16, 1.0], ["extending", 1269.16, 1270.16, 1.0], ["that", 1270.16, 1270.56, 1.0], ["problem", 1270.56, 1270.96, 1.0], ["solving", 1270.96, 1271.44, 1.0], ["ability", 1271.44, 1272.02, 1.0], ["into", 1272.02, 1272.5, 1.0], ["things", 1272.5, 1273.32, 1.0]]}, {"start": 1273.321, "end": 1278.581, "text": "that maybe don't require a firearm to solve the problem, and that creates some sticky situations.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["that", 1273.32, 1273.52, 1.0], ["maybe", 1273.52, 1273.76, 1.0], ["don't", 1273.76, 1274.02, 1.0], ["require", 1274.02, 1274.4, 1.0], ["a", 1274.4, 1274.6, 1.0], ["firearm", 1274.6, 1274.94, 1.0], ["to", 1274.94, 1275.2, 1.0], ["solve", 1275.2, 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This is something that,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Let", 1280.67, 1281.09, 1.0], ["me", 1281.09, 1281.13, 1.0], ["see", 1281.13, 1281.27, 1.0], ["if", 1281.27, 1281.35, 1.0], ["you", 1281.35, 1281.41, 1.0], ["can", 1281.41, 1281.51, 1.0], ["answer", 1281.51, 1281.71, 1.0], ["this", 1281.71, 1281.91, 1.0], ["question.", 1281.91, 1282.25, 1.0], ["This", 1282.47, 1282.87, 1.0], ["is", 1282.87, 1283.33, 1.0], ["something", 1283.33, 1283.61, 1.0], ["that,", 1283.61, 1283.89, 1.0]]}, {"start": 1284.035, "end": 1286.315, "text": "you know, I don't know. Let's just try this.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["you", 1284.03, 1284.29, 1.0], ["know,", 1284.29, 1284.37, 1.0], ["I", 1284.45, 1284.53, 1.0], ["don't", 1284.53, 1284.63, 1.0], ["know.", 1284.63, 1284.81, 1.0], ["Let's", 1285.33, 1285.73, 1.0], ["just", 1285.73, 1285.87, 1.0], ["try", 1285.87, 1286.05, 1.0], ["this.", 1286.05, 1286.31, 1.0]]}, {"start": 1287.915, "end": 1290.055, "text": "Someone has a CCW Safe membership.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Someone", 1287.91, 1288.31, 1.0], ["has", 1288.31, 1288.53, 1.0], ["a", 1288.53, 1288.63, 1.0], ["CCW", 1288.63, 1289.45, 1.0], ["Safe", 1289.45, 1289.65, 1.0], ["membership.", 1289.65, 1290.05, 1.0]]}, {"start": 1292.175, "end": 1294.395, "text": "When should they call you?", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["When", 1292.17, 1292.57, 1.0], ["should", 1292.57, 1292.97, 1.0], ["they", 1292.97, 1293.43, 1.0], ["call", 1293.43, 1293.95, 1.0], ["you?", 1293.95, 1294.39, 1.0]]}, {"start": 1297.235, "end": 1301.515, "text": "Because we've, I mean, it makes sense. It's like, well, I just shot somebody.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Because", 1297.23, 1297.63, 1.0], ["we've,", 1297.63, 1297.99, 1.0], ["I", 1298.07, 1298.45, 1.0], ["mean,", 1298.45, 1298.57, 1.0], ["it", 1298.71, 1298.89, 1.0], ["makes", 1298.89, 1299.09, 1.0], ["sense.", 1299.09, 1299.29, 1.0], ["It's", 1299.29, 1299.49, 1.0], ["like,", 1299.49, 1299.65, 1.0], ["well,", 1299.79, 1299.91, 1.0], ["I", 1300.03, 1300.11, 1.0], ["just", 1300.11, 1300.41, 1.0], ["shot", 1300.41, 1300.83, 1.0], ["somebody.", 1300.83, 1301.51, 1.0]]}, {"start": 1301.655, "end": 1303.635, "text": "Of course. Like, okay, I'm making a phone call.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Of", 1301.65, 1301.85, 1.0], ["course.", 1301.85, 1301.97, 1.0], ["Like,", 1302.05, 1302.19, 1.0], ["okay,", 1302.29, 1302.49, 1.0], ["I'm", 1302.57, 1302.73, 1.0], ["making", 1302.73, 1302.91, 1.0], ["a", 1302.91, 1303.07, 1.0], ["phone", 1303.07, 1303.29, 1.0], ["call.", 1303.29, 1303.63, 1.0]]}, {"start": 1305.075, "end": 1309.375, "text": "I'll give you the quick answer, which is not glib. It's like,", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["I'll", 1305.07, 1305.47, 1.0], ["give", 1305.47, 1305.59, 1.0], ["you", 1305.59, 1305.69, 1.0], ["the", 1305.69, 1306.37, 1.0], ["quick", 1306.37, 1306.61, 1.0], ["answer,", 1306.61, 1306.99, 1.0], ["which", 1307.03, 1307.27, 1.0], ["is", 1307.27, 1307.43, 1.0], ["not", 1307.43, 1308.69, 1.0], ["glib.", 1308.69, 1309.01, 1.0], ["It's", 1309.01, 1309.23, 1.0], ["like,", 1309.23, 1309.37, 1.0]]}, {"start": 1309.595, "end": 1311.095, "text": "you should call us right after you call 911.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["you", 1309.59, 1309.61, 1.0], ["should", 1309.61, 1309.75, 1.0], ["call", 1309.75, 1309.93, 1.0], ["us", 1309.93, 1310.05, 1.0], ["right", 1310.05, 1310.21, 1.0], ["after", 1310.21, 1310.43, 1.0], ["you", 1310.43, 1310.51, 1.0], ["call", 1310.51, 1310.69, 1.0], ["911.", 1310.69, 1311.09, 1.0]]}, {"start": 1311.495, "end": 1313.355, "text": "You need to call 911 first.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["You", 1311.49, 1311.81, 1.0], ["need", 1311.81, 1311.99, 1.0], ["to", 1311.99, 1312.09, 1.0], ["call", 1312.09, 1312.25, 1.0], ["911", 1312.25, 1312.61, 1.0], ["first.", 1312.61, 1313.35, 1.0]]}, {"start": 1313.835, "end": 1316.455, "text": "You know, even the incidents where you're not shooting somebody,", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["You", 1313.83, 1314.19, 1.0], ["know,", 1314.19, 1314.27, 1.0], ["even", 1314.33, 1314.49, 1.0], ["the", 1314.49, 1314.79, 1.0], ["incidents", 1314.79, 1315.27, 1.0], ["where", 1315.27, 1315.51, 1.0], ["you're", 1315.51, 1315.63, 1.0], ["not", 1315.63, 1315.79, 1.0], ["shooting", 1315.79, 1316.07, 1.0], ["somebody,", 1316.07, 1316.45, 1.0]]}, {"start": 1316.615, "end": 1321.235, "text": "even some of these road rage deals where you want to be the first to call 911.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["even", 1316.61, 1316.69, 1.0], ["some", 1316.69, 1316.85, 1.0], ["of", 1316.85, 1316.91, 1.0], ["these", 1316.91, 1317.05, 1.0], ["road", 1317.05, 1317.29, 1.0], ["rage", 1317.29, 1317.57, 1.0], ["deals", 1317.57, 1318.07, 1.0], ["where", 1318.07, 1318.49, 1.0], ["you", 1318.49, 1319.89, 1.0], ["want", 1319.89, 1320.05, 1.0], ["to", 1320.05, 1320.13, 1.0], ["be", 1320.13, 1320.21, 1.0], ["the", 1320.21, 1320.33, 1.0], ["first", 1320.33, 1320.55, 1.0], ["to", 1320.55, 1320.69, 1.0], ["call", 1320.69, 1320.83, 1.0], ["911.", 1320.83, 1321.23, 1.0]]}, {"start": 1321.475, "end": 1324.135, "text": "Yes. Because the other person's probably going to call too. 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So side note,", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["You", 1342.47, 1342.71, 1.0], ["do", 1342.71, 1342.95, 1.0], ["always", 1342.95, 1343.19, 1.0], ["want", 1343.19, 1343.31, 1.0], ["to", 1343.31, 1343.37, 1.0], ["be", 1343.37, 1343.47, 1.0], ["the", 1343.47, 1343.59, 1.0], ["first", 1343.59, 1343.83, 1.0], ["to", 1343.83, 1343.99, 1.0], ["call", 1343.99, 1344.15, 1.0], ["9-1-1.", 1344.15, 1344.73, 1.0], ["So", 1344.89, 1344.95, 1.0], ["side", 1344.95, 1345.23, 1.0], ["note,", 1345.23, 1345.43, 1.0]]}, {"start": 1345.535, "end": 1350.055, "text": "but back to your question, you know, any self-defense incident,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["but", 1345.53, 1345.61, 1.0], ["back", 1345.61, 1345.85, 1.0], ["to", 1345.85, 1345.97, 1.0], ["your", 1345.97, 1346.15, 1.0], ["question,", 1346.15, 1347.13, 1.0], ["you", 1348.11, 1348.15, 1.0], ["know,", 1348.15, 1348.25, 1.0], ["any", 1348.71, 1348.97, 1.0], ["self-defense", 1348.97, 1349.61, 1.0], ["incident,", 1349.61, 1350.05, 1.0]]}, {"start": 1350.055, "end": 1355.035, "text": "you want to report immediately to the place and then call us.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["you", 1350.05, 1351.23, 1.0], ["want", 1351.23, 1351.51, 1.0], ["to", 1351.51, 1351.61, 1.0], ["report", 1351.61, 1352.67, 1.0], ["immediately", 1352.67, 1353.63, 1.0], ["to", 1353.63, 1353.91, 1.0], ["the", 1353.91, 1354.01, 1.0], ["place", 1354.01, 1354.29, 1.0], ["and", 1354.29, 1354.43, 1.0], ["then", 1354.43, 1354.53, 1.0], ["call", 1354.53, 1354.73, 1.0], ["us.", 1354.73, 1355.03, 1.0]]}, {"start": 1355.035, "end": 1360.375, "text": "Sometimes you have members where they haven't called 9-1-1, but they did something", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Sometimes", 1355.03, 1355.73, 1.0], ["you", 1355.73, 1355.91, 1.0], ["have", 1355.91, 1355.99, 1.0], ["members", 1355.99, 1356.31, 1.0], ["where", 1356.31, 1356.73, 1.0], ["they", 1356.73, 1357.37, 1.0], ["haven't", 1357.37, 1357.65, 1.0], ["called", 1357.65, 1357.85, 1.0], ["9-1-1,", 1357.85, 1358.47, 1.0], ["but", 1358.61, 1358.91, 1.0], ["they", 1358.91, 1359.73, 1.0], ["did", 1359.73, 1360.01, 1.0], ["something", 1360.01, 1360.37, 1.0]]}, {"start": 1360.375, "end": 1361.415, "text": "that they're concerned.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["that", 1360.37, 1360.61, 1.0], ["they're", 1360.61, 1360.85, 1.0], ["concerned.", 1360.85, 1361.41, 1.0]]}, {"start": 1361.515, "end": 1365.935, "text": "Like, I don't know if I'll hear from the police. I don't know if I have a problem.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Like,", 1361.51, 1361.87, 1.0], ["I", 1362.01, 1363.25, 1.0], ["don't", 1363.25, 1363.43, 1.0], ["know", 1363.43, 1363.71, 1.0], ["if", 1363.71, 1363.91, 1.0], ["I'll", 1363.91, 1364.05, 1.0], ["hear", 1364.05, 1364.23, 1.0], ["from", 1364.23, 1364.41, 1.0], ["the", 1364.41, 1364.51, 1.0], ["police.", 1364.51, 1364.87, 1.0], ["I", 1365.01, 1365.05, 1.0], ["don't", 1365.05, 1365.13, 1.0], ["know", 1365.13, 1365.23, 1.0], ["if", 1365.23, 1365.39, 1.0], ["I", 1365.39, 1365.43, 1.0], ["have", 1365.43, 1365.55, 1.0], ["a", 1365.55, 1365.63, 1.0], ["problem.", 1365.63, 1365.93, 1.0]]}, {"start": 1366.175, "end": 1369.115, "text": "It's okay. Give us a call because we want to hear, you know,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["It's", 1366.17, 1366.53, 1.0], ["okay.", 1366.53, 1366.75, 1.0], ["Give", 1366.93, 1367.03, 1.0], ["us", 1367.03, 1367.15, 1.0], ["a", 1367.15, 1367.23, 1.0], ["call", 1367.23, 1367.49, 1.0], ["because", 1367.49, 1368.03, 1.0], ["we", 1368.03, 1368.27, 1.0], ["want", 1368.27, 1368.49, 1.0], ["to", 1368.49, 1368.55, 1.0], ["hear,", 1368.55, 1368.77, 1.0], ["you", 1368.91, 1369.05, 1.0], ["know,", 1369.05, 1369.11, 1.0]]}, {"start": 1369.275, "end": 1374.355, "text": "a lot of the calls that come in on our emergency line technically aren't an", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["a", 1369.27, 1369.33, 1.0], ["lot", 1369.33, 1369.61, 1.0], ["of", 1369.61, 1369.79, 1.0], ["the", 1369.79, 1370.29, 1.0], ["calls", 1370.29, 1370.61, 1.0], ["that", 1370.61, 1370.75, 1.0], ["come", 1370.75, 1370.89, 1.0], ["in", 1370.89, 1371.03, 1.0], ["on", 1371.03, 1371.15, 1.0], ["our", 1371.15, 1371.29, 1.0], ["emergency", 1371.29, 1371.73, 1.0], ["line", 1371.73, 1372.33, 1.0], ["technically", 1372.33, 1373.77, 1.0], ["aren't", 1373.77, 1374.15, 1.0], ["an", 1374.15, 1374.35, 1.0]]}, {"start": 1374.355, "end": 1379.995, "text": "emergency, but it's, I try to sometimes tell people it is an emergency line.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["emergency,", 1374.35, 1374.81, 1.0], ["but", 1374.85, 1375.49, 1.0], ["it's,", 1375.49, 1375.75, 1.0], ["I", 1375.83, 1376.11, 1.0], ["try", 1376.11, 1376.53, 1.0], ["to", 1376.53, 1376.67, 1.0], ["sometimes", 1376.67, 1377.01, 1.0], ["tell", 1377.01, 1377.19, 1.0], ["people", 1377.19, 1377.45, 1.0], ["it", 1377.45, 1379.15, 1.0], ["is", 1379.15, 1379.31, 1.0], ["an", 1379.31, 1379.39, 1.0], ["emergency", 1379.39, 1379.75, 1.0], ["line.", 1379.75, 1379.99, 1.0]]}, {"start": 1380.095, "end": 1384.575, "text": "I want you to think of it that way, but it's also a place to report the incident,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I", 1380.09, 1380.09, 1.0], ["want", 1380.09, 1380.25, 1.0], ["you", 1380.25, 1380.39, 1.0], ["to", 1380.39, 1380.49, 1.0], ["think", 1380.49, 1380.65, 1.0], ["of", 1380.65, 1380.77, 1.0], ["it", 1380.77, 1380.85, 1.0], ["that", 1380.85, 1380.99, 1.0], ["way,", 1380.99, 1381.15, 1.0], ["but", 1381.19, 1381.35, 1.0], ["it's", 1381.35, 1381.73, 1.0], ["also", 1381.73, 1381.99, 1.0], ["a", 1381.99, 1382.17, 1.0], ["place", 1382.17, 1382.35, 1.0], ["to", 1382.35, 1382.53, 1.0], ["report", 1382.53, 1383.01, 1.0], ["the", 1383.01, 1384.11, 1.0], ["incident,", 1384.11, 1384.57, 1.0]]}, {"start": 1384.575, "end": 1390.955, "text": "even if it's not feeling like an emergency, so that we can do an assessment", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["even", 1384.57, 1385.73, 1.0], ["if", 1385.73, 1385.93, 1.0], ["it's", 1385.93, 1386.37, 1.0], ["not", 1386.37, 1386.69, 1.0], ["feeling", 1386.69, 1387.71, 1.0], ["like", 1387.71, 1388.03, 1.0], ["an", 1388.03, 1388.17, 1.0], ["emergency,", 1388.17, 1388.69, 1.0], ["so", 1388.69, 1389.51, 1.0], ["that", 1389.51, 1389.67, 1.0], ["we", 1389.67, 1389.93, 1.0], ["can", 1389.93, 1390.15, 1.0], ["do", 1390.15, 1390.35, 1.0], ["an", 1390.35, 1390.53, 1.0], ["assessment", 1390.53, 1390.95, 1.0]]}, {"start": 1390.955, "end": 1394.875, "text": "of what happened and what kind of resources may or may not be needed.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["of", 1390.95, 1391.31, 1.0], ["what", 1391.31, 1391.65, 1.0], ["happened", 1391.65, 1392.07, 1.0], ["and", 1392.07, 1392.29, 1.0], ["what", 1392.29, 1392.47, 1.0], ["kind", 1392.47, 1392.63, 1.0], ["of", 1392.63, 1392.75, 1.0], ["resources", 1392.75, 1393.23, 1.0], ["may", 1393.23, 1393.57, 1.0], ["or", 1393.57, 1393.67, 1.0], ["may", 1393.67, 1393.85, 1.0], ["not", 1393.85, 1394.01, 1.0], ["be", 1394.01, 1394.51, 1.0], ["needed.", 1394.51, 1394.87, 1.0]]}, {"start": 1395.115, "end": 1400.675, "text": "And in most of those cases, it's literally Don, our National Trial Council,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 1395.11, 1395.47, 1.0], ["in", 1395.47, 1395.63, 1.0], ["most", 1395.63, 1396.27, 1.0], ["of", 1396.27, 1396.41, 1.0], ["those", 1396.41, 1396.59, 1.0], ["cases,", 1396.59, 1396.99, 1.0], ["it's", 1397.59, 1398.07, 1.0], ["literally", 1398.07, 1398.45, 1.0], ["Don,", 1398.45, 1399.43, 1.0], ["our", 1399.51, 1399.77, 1.0], ["National", 1399.77, 1400.07, 1.0], ["Trial", 1400.07, 1400.37, 1.0], ["Council,", 1400.37, 1400.67, 1.0]]}, {"start": 1400.795, "end": 1403.435, "text": "saying, okay, got it. 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are going to hear from the police, even if you haven't", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Where", 1441.83, 1441.97, 1.0], ["it's", 1441.97, 1442.09, 1.0], ["like,", 1442.09, 1442.27, 1.0], ["oh,", 1442.41, 1442.57, 1.0], ["you", 1442.85, 1443.33, 1.0], ["are", 1443.33, 1443.51, 1.0], ["going", 1443.51, 1443.71, 1.0], ["to", 1443.71, 1443.83, 1.0], ["hear", 1443.83, 1443.99, 1.0], ["from", 1443.99, 1444.35, 1.0], ["the", 1444.35, 1444.53, 1.0], ["police,", 1444.53, 1444.79, 1.0], ["even", 1444.79, 1445.03, 1.0], ["if", 1445.03, 1445.15, 1.0], ["you", 1445.15, 1445.25, 1.0], ["haven't", 1445.25, 1445.49, 1.0]]}, {"start": 1445.495, "end": 1448.215, "text": "heard from them yet. So here's some things that we need to do.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["heard", 1445.49, 1445.61, 1.0], ["from", 1445.61, 1445.79, 1.0], ["them", 1445.79, 1445.95, 1.0], ["yet.", 1445.95, 1446.23, 1.0], ["So", 1446.43, 1446.79, 1.0], ["here's", 1446.79, 1447.13, 1.0], ["some", 1447.13, 1447.27, 1.0], ["things", 1447.27, 1447.45, 1.0], ["that", 1447.45, 1447.57, 1.0], ["we", 1447.57, 1447.69, 1.0], ["need", 1447.69, 1447.85, 1.0], ["to", 1447.85, 1447.99, 1.0], ["do.", 1447.99, 1448.21, 1.0]]}, {"start": 1448.375, "end": 1450.955, "text": "I mean, we're talking like this could be a situation where it's like,", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["I", 1448.37, 1448.49, 1.0], ["mean,", 1448.49, 1448.59, 1.0], ["we're", 1448.75, 1449.07, 1.0], ["talking", 1449.07, 1449.27, 1.0], ["like", 1449.27, 1449.45, 1.0], ["this", 1449.45, 1449.57, 1.0], ["could", 1449.57, 1449.67, 1.0], ["be", 1449.67, 1449.77, 1.0], ["a", 1449.77, 1449.87, 1.0], ["situation", 1449.87, 1450.25, 1.0], ["where", 1450.25, 1450.55, 1.0], ["it's", 1450.55, 1450.75, 1.0], ["like,", 1450.75, 1450.95, 1.0]]}, {"start": 1451.035, "end": 1453.015, "text": "I don't know, maybe you live on a...", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["I", 1451.03, 1451.11, 1.0], ["don't", 1451.11, 1451.35, 1.0], ["know,", 1451.35, 1451.35, 1.0], ["maybe", 1451.53, 1451.91, 1.0], ["you", 1451.91, 1452.19, 1.0], ["live", 1452.19, 1452.33, 1.0], ["on", 1452.33, 1452.61, 1.0], ["a...", 1452.61, 1453.01, 1.0]]}, {"start": 1453.932, "end": 1456.472, "text": "Maybe you live out, you know, where it's kind of dark. You live on a larger", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Maybe", 1453.93, 1454.27, 1.0], ["you", 1454.27, 1454.39, 1.0], ["live", 1454.39, 1454.55, 1.0], ["out,", 1454.55, 1454.75, 1.0], ["you", 1454.79, 1454.97, 1.0], ["know,", 1454.97, 1455.01, 1.0], ["where", 1455.07, 1455.15, 1.0], ["it's", 1455.15, 1455.27, 1.0], ["kind", 1455.27, 1455.39, 1.0], ["of", 1455.39, 1455.47, 1.0], ["dark.", 1455.47, 1455.67, 1.0], ["You", 1455.83, 1455.87, 1.0], ["live", 1455.87, 1456.01, 1.0], ["on", 1456.01, 1456.13, 1.0], ["a", 1456.13, 1456.21, 1.0], ["larger", 1456.21, 1456.47, 1.0]]}, {"start": 1456.472, "end": 1457.832, "text": "piece of property, whatever.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["piece", 1456.47, 1457.01, 1.0], ["of", 1457.01, 1457.13, 1.0], ["property,", 1457.13, 1457.51, 1.0], ["whatever.", 1457.65, 1457.83, 1.0]]}, {"start": 1458.592, "end": 1465.352, "text": "You go outside one night. You see somebody in the dark, dressed in a manner", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["You", 1458.59, 1458.99, 1.0], ["go", 1458.99, 1459.11, 1.0], ["outside", 1459.11, 1459.43, 1.0], ["one", 1459.43, 1459.69, 1.0], ["night.", 1459.69, 1459.97, 1.0], ["You", 1460.31, 1460.71, 1.0], ["see", 1460.71, 1461.11, 1.0], ["somebody", 1461.11, 1461.97, 1.0], ["in", 1461.97, 1463.47, 1.0], ["the", 1463.47, 1463.55, 1.0], ["dark,", 1463.55, 1463.83, 1.0], ["dressed", 1463.85, 1464.65, 1.0], ["in", 1464.65, 1465.09, 1.0], ["a", 1465.09, 1465.17, 1.0], ["manner", 1465.17, 1465.35, 1.0]]}, {"start": 1465.352, "end": 1466.892, "text": "you can't really identify them very well.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["you", 1465.35, 1465.51, 1.0], ["can't", 1465.51, 1465.71, 1.0], ["really", 1465.71, 1465.85, 1.0], ["identify", 1465.85, 1466.21, 1.0], ["them", 1466.21, 1466.41, 1.0], ["very", 1466.41, 1466.57, 1.0], ["well.", 1466.57, 1466.89, 1.0]]}, {"start": 1467.392, "end": 1470.172, "text": "They threaten you. 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Issue some commands. That person runs off.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Draw", 1477.99, 1478.39, 1.0], ["my", 1478.39, 1478.55, 1.0], ["gun", 1478.55, 1478.69, 1.0], ["out", 1478.69, 1478.81, 1.0], ["of", 1478.81, 1478.85, 1.0], ["the", 1478.85, 1478.93, 1.0], ["holster.", 1478.93, 1479.29, 1.0], ["Issue", 1479.51, 1479.75, 1.0], ["some", 1479.75, 1479.91, 1.0], ["commands.", 1479.91, 1480.33, 1.0], ["That", 1480.55, 1480.71, 1.0], ["person", 1480.71, 1481.07, 1.0], ["runs", 1481.07, 1481.35, 1.0], ["off.", 1481.35, 1481.71, 1.0]]}, {"start": 1481.712, "end": 1484.432, "text": "I have hardly any description to work off of.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["I", 1481.71, 1482.35, 1.0], ["have", 1482.35, 1482.63, 1.0], ["hardly", 1482.63, 1483.11, 1.0], ["any", 1483.11, 1483.27, 1.0], ["description", 1483.27, 1483.59, 1.0], ["to", 1483.59, 1483.77, 1.0], ["work", 1483.77, 1483.95, 1.0], ["off", 1483.95, 1484.19, 1.0], ["of.", 1484.19, 1484.43, 1.0]]}, {"start": 1485.092, "end": 1488.652, "text": "It's probably a good idea to call 911 still. But maybe you don't.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["It's", 1485.09, 1485.53, 1.0], ["probably", 1485.53, 1485.71, 1.0], ["a", 1485.71, 1485.77, 1.0], ["good", 1485.77, 1485.85, 1.0], ["idea", 1485.85, 1485.97, 1.0], ["to", 1485.97, 1486.15, 1.0], ["call", 1486.15, 1486.37, 1.0], ["911", 1486.37, 1486.65, 1.0], ["still.", 1486.65, 1487.05, 1.0], ["But", 1487.47, 1487.91, 1.0], ["maybe", 1487.91, 1488.15, 1.0], ["you", 1488.15, 1488.31, 1.0], ["don't.", 1488.31, 1488.65, 1.0]]}, {"start": 1489.032, "end": 1491.652, "text": "Because you're like, oh, they ran off. No harm, no foul.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Because", 1489.03, 1489.47, 1.0], ["you're", 1489.47, 1489.69, 1.0], ["like,", 1489.69, 1489.83, 1.0], ["oh,", 1489.89, 1490.03, 1.0], ["they", 1490.15, 1490.31, 1.0], ["ran", 1490.31, 1490.49, 1.0], ["off.", 1490.49, 1490.75, 1.0], ["No", 1490.81, 1490.95, 1.0], ["harm,", 1490.95, 1491.13, 1.0], ["no", 1491.23, 1491.31, 1.0], ["foul.", 1491.31, 1491.65, 1.0]]}, {"start": 1492.312, "end": 1494.192, "text": "And I'll just move on with my life.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 1492.31, 1492.75, 1.0], ["I'll", 1492.75, 1492.91, 1.0], ["just", 1492.91, 1493.01, 1.0], ["move", 1493.01, 1493.17, 1.0], ["on", 1493.17, 1493.31, 1.0], ["with", 1493.31, 1493.43, 1.0], ["my", 1493.43, 1493.59, 1.0], ["life.", 1493.59, 1494.19, 1.0]]}, {"start": 1495.212, "end": 1496.932, "text": "Those kind of situations happen, don't they?", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Those", 1495.21, 1495.65, 1.0], ["kind", 1495.65, 1495.79, 1.0], ["of", 1495.79, 1495.87, 1.0], ["situations", 1495.87, 1496.25, 1.0], ["happen,", 1496.25, 1496.61, 1.0], ["don't", 1496.67, 1496.79, 1.0], ["they?", 1496.79, 1496.93, 1.0]]}, {"start": 1497.032, "end": 1503.412, "text": "They do. They do. And you should call us. Don's advice probably will be call 911 and report that.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["They", 1497.03, 1497.39, 1.0], ["do.", 1497.39, 1497.63, 1.0], ["They", 1497.77, 1497.91, 1.0], ["do.", 1497.91, 1498.13, 1.0], ["And", 1498.23, 1498.33, 1.0], ["you", 1498.33, 1498.43, 1.0], ["should", 1498.43, 1498.57, 1.0], ["call", 1498.57, 1498.81, 1.0], ["us.", 1498.81, 1499.03, 1.0], ["Don's", 1499.23, 1499.67, 1.0], ["advice", 1499.67, 1499.97, 1.0], ["probably", 1499.97, 1500.49, 1.0], ["will", 1500.49, 1501.15, 1.0], ["be", 1501.15, 1501.45, 1.0], ["call", 1501.45, 1502.09, 1.0], ["911", 1502.09, 1502.41, 1.0], ["and", 1502.41, 1502.71, 1.0], ["report", 1502.71, 1503.05, 1.0], ["that.", 1503.05, 1503.41, 1.0]]}, {"start": 1503.552, "end": 1503.992, "text": "Yep, yep.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["Yep,", 1503.55, 1503.71, 1.0], ["yep.", 1503.87, 1503.99, 1.0]]}, {"start": 1504.232, "end": 1509.752, "text": "But call us and tell us about that. Because that person may leave your property.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["But", 1504.23, 1504.67, 1.0], ["call", 1504.67, 1505.25, 1.0], ["us", 1505.25, 1505.37, 1.0], ["and", 1505.37, 1505.47, 1.0], ["tell", 1505.47, 1505.65, 1.0], ["us", 1505.65, 1505.79, 1.0], ["about", 1505.79, 1506.05, 1.0], ["that.", 1506.05, 1506.39, 1.0], ["Because", 1506.65, 1507.09, 1.0], ["that", 1507.09, 1507.39, 1.0], ["person", 1507.39, 1507.83, 1.0], ["may", 1507.83, 1509.01, 1.0], ["leave", 1509.01, 1509.27, 1.0], ["your", 1509.27, 1509.39, 1.0], ["property.", 1509.39, 1509.75, 1.0]]}, {"start": 1509.932, "end": 1511.432, "text": "And then they're calling 911.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 1509.93, 1510.37, 1.0], ["then", 1510.37, 1510.51, 1.0], ["they're", 1510.51, 1510.73, 1.0], ["calling", 1510.73, 1511.03, 1.0], ["911.", 1511.03, 1511.43, 1.0]]}, {"start": 1511.932, "end": 1516.512, "text": "To say what. So you would much rather have gone ahead and called 911 even if", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["To", 1511.93, 1512.33, 1.0], ["say", 1512.33, 1512.53, 1.0], ["what.", 1512.53, 1512.73, 1.0], ["So", 1512.89, 1512.95, 1.0], ["you", 1512.95, 1513.11, 1.0], ["would", 1513.11, 1513.27, 1.0], ["much", 1513.27, 1513.53, 1.0], ["rather", 1513.53, 1513.77, 1.0], ["have", 1513.77, 1513.99, 1.0], ["gone", 1513.99, 1514.21, 1.0], ["ahead", 1514.21, 1514.43, 1.0], ["and", 1514.43, 1514.59, 1.0], ["called", 1514.59, 1514.79, 1.0], ["911", 1514.79, 1515.23, 1.0], ["even", 1515.93, 1516.33, 1.0], ["if", 1516.33, 1516.51, 1.0]]}, {"start": 1516.512, "end": 1519.432, "text": "nothing happened. The police get this kind of stuff all the time.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["nothing", 1516.51, 1516.75, 1.0], ["happened.", 1516.75, 1517.13, 1.0], ["The", 1517.27, 1517.35, 1.0], ["police", 1517.35, 1517.73, 1.0], ["get", 1517.73, 1518.07, 1.0], ["this", 1518.07, 1518.33, 1.0], ["kind", 1518.33, 1518.53, 1.0], ["of", 1518.53, 1518.63, 1.0], ["stuff", 1518.63, 1518.83, 1.0], ["all", 1518.83, 1519.03, 1.0], ["the", 1519.03, 1519.15, 1.0], ["time.", 1519.15, 1519.43, 1.0]]}, {"start": 1519.832, "end": 1522.892, "text": "They may not even come out. Or if they come out they're going to ask a few questions.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["They", 1519.83, 1520.23, 1.0], ["may", 1520.23, 1520.35, 1.0], ["not", 1520.35, 1520.51, 1.0], ["even", 1520.51, 1520.65, 1.0], ["come", 1520.65, 1520.83, 1.0], ["out.", 1520.83, 1521.05, 1.0], ["Or", 1521.17, 1521.27, 1.0], ["if", 1521.27, 1521.39, 1.0], ["they", 1521.39, 1521.47, 1.0], ["come", 1521.47, 1521.63, 1.0], ["out", 1521.63, 1521.79, 1.0], ["they're", 1521.79, 1521.99, 1.0], ["going", 1521.99, 1522.03, 1.0], ["to", 1522.03, 1522.09, 1.0], ["ask", 1522.09, 1522.27, 1.0], ["a", 1522.27, 1522.41, 1.0], ["few", 1522.41, 1522.47, 1.0], ["questions.", 1522.47, 1522.89, 1.0]]}, {"start": 1522.892, "end": 1524.072, "text": "They're going to take the report.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["They're", 1522.89, 1523.17, 1.0], ["going", 1523.17, 1523.25, 1.0], ["to", 1523.25, 1523.33, 1.0], ["take", 1523.33, 1523.53, 1.0], ["the", 1523.53, 1523.71, 1.0], ["report.", 1523.71, 1524.07, 1.0]]}, {"start": 1524.652, "end": 1531.012, "text": "And then that may be the end of it. So we always want you to call 911.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 1524.65, 1525.05, 1.0], ["then", 1525.05, 1525.33, 1.0], ["that", 1526.19, 1526.59, 1.0], ["may", 1526.59, 1526.77, 1.0], ["be", 1526.77, 1526.89, 1.0], ["the", 1526.89, 1527.05, 1.0], ["end", 1527.05, 1527.21, 1.0], ["of", 1527.21, 1527.41, 1.0], ["it.", 1527.41, 1527.49, 1.0], ["So", 1527.55, 1527.95, 1.0], ["we", 1527.95, 1528.79, 1.0], ["always", 1528.79, 1529.27, 1.0], ["want", 1529.27, 1529.51, 1.0], ["you", 1529.51, 1529.65, 1.0], ["to", 1529.65, 1529.81, 1.0], ["call", 1529.81, 1530.65, 1.0], ["911.", 1530.65, 1531.01, 1.0]]}, {"start": 1532.032, "end": 1533.552, "text": "Sorry about that. No worries.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["Sorry", 1532.03, 1532.43, 1.0], ["about", 1532.43, 1532.55, 1.0], ["that.", 1532.55, 1532.75, 1.0], ["No", 1533.01, 1533.25, 1.0], ["worries.", 1533.25, 1533.55, 1.0]]}, {"start": 1536.512, "end": 1540.332, "text": "You obviously have the emergency number. We were talking about call an emergency", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["You", 1536.51, 1536.91, 1.0], ["obviously", 1536.91, 1537.31, 1.0], ["have", 1537.31, 1537.47, 1.0], ["the", 1537.47, 1537.57, 1.0], ["emergency", 1537.57, 1537.83, 1.0], ["number.", 1537.83, 1538.13, 1.0], ["We", 1538.33, 1538.37, 1.0], ["were", 1538.37, 1538.51, 1.0], ["talking", 1538.51, 1538.71, 1.0], ["about", 1538.71, 1538.95, 1.0], ["call", 1539.47, 1539.87, 1.0], ["an", 1539.87, 1540.05, 1.0], ["emergency", 1540.05, 1540.33, 1.0]]}, {"start": 1540.332, "end": 1544.072, "text": "number. When should we call the emergency number? Why should we call the emergency number?", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["number.", 1540.33, 1540.57, 1.0], ["When", 1540.73, 1541.13, 1.0], ["should", 1541.13, 1541.35, 1.0], ["we", 1541.35, 1541.43, 1.0], ["call", 1541.43, 1541.55, 1.0], ["the", 1541.55, 1541.67, 1.0], ["emergency", 1541.67, 1541.91, 1.0], ["number?", 1541.91, 1542.83, 1.0], ["Why", 1542.91, 1543.07, 1.0], ["should", 1543.07, 1543.19, 1.0], ["we", 1543.19, 1543.27, 1.0], ["call", 1543.27, 1543.41, 1.0], ["the", 1543.41, 1543.51, 1.0], ["emergency", 1543.51, 1543.75, 1.0], ["number?", 1543.75, 1544.07, 1.0]]}, {"start": 1544.872, "end": 1549.252, "text": "You also have a non-emergency number. What kind of questions are good or appropriate", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["You", 1544.87, 1545.27, 1.0], ["also", 1545.27, 1545.45, 1.0], ["have", 1545.45, 1545.59, 1.0], ["a", 1545.59, 1545.67, 1.0], ["non-emergency", 1545.67, 1546.15, 1.0], ["number.", 1546.15, 1546.45, 1.0], ["What", 1546.75, 1547.15, 1.0], ["kind", 1547.15, 1547.29, 1.0], ["of", 1547.29, 1547.37, 1.0], ["questions", 1547.37, 1547.79, 1.0], ["are", 1547.79, 1548.27, 1.0], ["good", 1548.27, 1548.65, 1.0], ["or", 1548.65, 1548.83, 1.0], ["appropriate", 1548.83, 1549.25, 1.0]]}, {"start": 1549.252, "end": 1550.932, "text": "to field on the non-emergency line?", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["to", 1549.25, 1549.45, 1.0], ["field", 1549.45, 1549.79, 1.0], ["on", 1549.79, 1549.97, 1.0], ["the", 1549.97, 1550.07, 1.0], ["non-emergency", 1550.07, 1550.63, 1.0], ["line?", 1550.63, 1550.93, 1.0]]}, {"start": 1552.512, "end": 1556.932, "text": "Well, we get a lot of calls on it. On that line, of course, we're doing all", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Well,", 1552.51, 1552.91, 1.0], ["we", 1553.03, 1553.05, 1.0], ["get", 1553.05, 1553.19, 1.0], ["a", 1553.19, 1553.29, 1.0], ["lot", 1553.29, 1553.43, 1.0], ["of", 1553.43, 1554.05, 1.0], ["calls", 1554.05, 1554.29, 1.0], ["on", 1554.29, 1554.49, 1.0], ["it.", 1554.49, 1554.57, 1.0], ["On", 1555.03, 1555.43, 1.0], ["that", 1555.43, 1555.67, 1.0], ["line,", 1555.67, 1555.97, 1.0], ["of", 1556.07, 1556.15, 1.0], ["course,", 1556.15, 1556.31, 1.0], ["we're", 1556.37, 1556.51, 1.0], ["doing", 1556.51, 1556.71, 1.0], ["all", 1556.71, 1556.93, 1.0]]}, {"start": 1556.932, "end": 1560.792, "text": "the sort of member administration through that line.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["the", 1556.93, 1557.09, 1.0], ["sort", 1557.09, 1557.25, 1.0], ["of", 1557.25, 1557.43, 1.0], ["member", 1557.43, 1558.09, 1.0], ["administration", 1558.09, 1560.01, 1.0], ["through", 1560.01, 1560.41, 1.0], ["that", 1560.41, 1560.59, 1.0], ["line.", 1560.59, 1560.79, 1.0]]}, {"start": 1560.872, "end": 1566.352, "text": "People making payments and updating credit card numbers. But we get a lot of", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["People", 1560.87, 1561.27, 1.0], ["making", 1561.27, 1562.45, 1.0], ["payments", 1562.45, 1563.15, 1.0], ["and", 1563.15, 1563.73, 1.0], ["updating", 1563.73, 1564.25, 1.0], ["credit", 1564.25, 1564.51, 1.0], ["card", 1564.51, 1564.79, 1.0], ["numbers.", 1564.79, 1565.21, 1.0], ["But", 1565.21, 1565.87, 1.0], ["we", 1565.87, 1565.97, 1.0], ["get", 1565.97, 1566.07, 1.0], ["a", 1566.07, 1566.17, 1.0], ["lot", 1566.17, 1566.25, 1.0], ["of", 1566.25, 1566.35, 1.0]]}, {"start": 1566.352, "end": 1572.432, "text": "inquiries there, sort of, oh, here's some legislation that's going up in my", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["inquiries", 1566.35, 1566.75, 1.0], ["there,", 1566.75, 1567.09, 1.0], ["sort", 1567.29, 1567.39, 1.0], ["of,", 1567.39, 1567.59, 1.0], ["oh,", 1567.77, 1568.95, 1.0], ["here's", 1569.51, 1570.03, 1.0], ["some", 1570.03, 1570.25, 1.0], ["legislation", 1570.25, 1570.99, 1.0], ["that's", 1570.99, 1571.51, 1.0], ["going", 1571.51, 1571.89, 1.0], ["up", 1571.89, 1572.11, 1.0], ["in", 1572.11, 1572.23, 1.0], ["my", 1572.23, 1572.43, 1.0]]}, {"start": 1572.432, "end": 1574.332, "text": "state, and do you have an opinion on that?", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["state,", 1572.43, 1572.79, 1.0], ["and", 1572.79, 1573.05, 1.0], ["do", 1573.05, 1573.21, 1.0], ["you", 1573.21, 1573.27, 1.0], ["have", 1573.27, 1573.43, 1.0], ["an", 1573.43, 1573.53, 1.0], ["opinion", 1573.53, 1573.77, 1.0], ["on", 1573.77, 1574.01, 1.0], ["that?", 1574.01, 1574.33, 1.0]]}, {"start": 1574.392, "end": 1578.032, "text": "And the answer is we probably do. Or if we don't know about that legislation,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 1574.39, 1574.59, 1.0], ["the", 1574.59, 1574.83, 1.0], ["answer", 1574.83, 1575.09, 1.0], ["is", 1575.09, 1575.27, 1.0], ["we", 1575.27, 1575.39, 1.0], ["probably", 1575.39, 1575.67, 1.0], ["do.", 1575.67, 1575.97, 1.0], ["Or", 1575.97, 1576.33, 1.0], ["if", 1576.33, 1576.47, 1.0], ["we", 1576.47, 1576.57, 1.0], ["don't", 1576.57, 1576.77, 1.0], ["know", 1576.77, 1576.89, 1.0], ["about", 1576.89, 1577.11, 1.0], ["that", 1577.11, 1577.35, 1.0], ["legislation,", 1577.35, 1578.03, 1.0]]}, {"start": 1578.032, "end": 1583.412, "text": "we have an attorney in-house who will research it and get some information for you.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["we", 1578.03, 1578.97, 1.0], ["have", 1578.97, 1579.27, 1.0], ["an", 1579.27, 1580.01, 1.0], ["attorney", 1580.01, 1580.33, 1.0], ["in-house", 1580.33, 1580.67, 1.0], ["who", 1580.67, 1580.85, 1.0], ["will", 1580.85, 1580.99, 1.0], ["research", 1580.99, 1581.37, 1.0], ["it", 1581.37, 1581.67, 1.0], ["and", 1581.67, 1581.81, 1.0], ["get", 1581.81, 1582.03, 1.0], ["some", 1582.03, 1582.29, 1.0], ["information", 1582.29, 1582.79, 1.0], ["for", 1582.79, 1583.05, 1.0], ["you.", 1583.05, 1583.41, 1.0]]}, {"start": 1584.072, "end": 1590.272, "text": "We have sort of, sometimes people are just asking firearms ownership related", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We", 1584.07, 1584.59, 1.0], ["have", 1584.59, 1584.89, 1.0], ["sort", 1584.89, 1585.35, 1.0], ["of,", 1585.35, 1585.47, 1.0], ["sometimes", 1585.71, 1586.55, 1.0], ["people", 1586.55, 1586.93, 1.0], ["are", 1586.93, 1587.13, 1.0], ["just", 1587.13, 1587.49, 1.0], ["asking", 1587.49, 1588.03, 1.0], ["firearms", 1588.03, 1589.09, 1.0], ["ownership", 1589.09, 1589.79, 1.0], ["related", 1589.79, 1590.27, 1.0]]}, {"start": 1590.272, "end": 1595.532, "text": "questions or other interactions with the police related to firearms.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["questions", 1590.27, 1590.93, 1.0], ["or", 1590.93, 1591.73, 1.0], ["other", 1591.73, 1592.59, 1.0], ["interactions", 1592.59, 1593.39, 1.0], ["with", 1593.39, 1593.77, 1.0], ["the", 1593.77, 1593.93, 1.0], ["police", 1593.93, 1594.35, 1.0], ["related", 1594.35, 1594.79, 1.0], ["to", 1594.79, 1594.97, 1.0], ["firearms.", 1594.97, 1595.53, 1.0]]}, {"start": 1596.172, "end": 1601.392, "text": "Like we had a member call in and I think it was maybe like their dad had passed", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Like", 1596.17, 1596.23, 1.0], ["we", 1596.23, 1596.31, 1.0], ["had", 1596.31, 1596.39, 1.0], ["a", 1596.39, 1596.49, 1.0], ["member", 1596.49, 1596.67, 1.0], ["call", 1596.67, 1596.95, 1.0], ["in", 1596.95, 1597.17, 1.0], ["and", 1597.17, 1597.33, 1.0], ["I", 1597.33, 1598.45, 1.0], ["think", 1598.45, 1598.63, 1.0], ["it", 1598.63, 1598.75, 1.0], ["was", 1598.75, 1598.91, 1.0], ["maybe", 1598.91, 1599.53, 1.0], ["like", 1599.53, 1599.77, 1.0], ["their", 1599.77, 1599.99, 1.0], ["dad", 1599.99, 1600.83, 1.0], ["had", 1600.83, 1601.07, 1.0], ["passed", 1601.07, 1601.39, 1.0]]}, {"start": 1601.392, "end": 1603.652, "text": "away and he had two or three guns.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["away", 1601.39, 1601.75, 1.0], ["and", 1601.75, 1602.29, 1.0], ["he", 1602.29, 1602.41, 1.0], ["had", 1602.41, 1602.63, 1.0], ["two", 1602.63, 1602.85, 1.0], ["or", 1602.85, 1602.97, 1.0], ["three", 1602.97, 1603.19, 1.0], ["guns.", 1603.19, 1603.65, 1.0]]}, {"start": 1604.872, "end": 1609.372, "text": "And this was the daughter. And so she's like, I don't want these things.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["And", 1604.87, 1605.39, 1.0], ["this", 1605.39, 1605.91, 1.0], ["was", 1605.91, 1606.05, 1.0], ["the", 1606.05, 1606.41, 1.0], ["daughter.", 1606.41, 1607.03, 1.0], ["And", 1607.21, 1607.27, 1.0], ["so", 1607.27, 1607.41, 1.0], ["she's", 1607.41, 1607.67, 1.0], ["like,", 1607.67, 1607.83, 1.0], ["I", 1607.95, 1608.15, 1.0], ["don't", 1608.15, 1608.47, 1.0], ["want", 1608.47, 1608.67, 1.0], ["these", 1608.67, 1608.93, 1.0], ["things.", 1608.93, 1609.37, 1.0]]}, {"start": 1610.172, "end": 1613.692, "text": "But I don't want to sell them or do anything like that. I just want to turn", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["But", 1610.17, 1610.69, 1.0], ["I", 1610.69, 1610.81, 1.0], ["don't", 1610.81, 1610.97, 1.0], ["want", 1610.97, 1611.11, 1.0], ["to", 1611.11, 1611.23, 1.0], ["sell", 1611.23, 1611.61, 1.0], ["them", 1611.61, 1611.75, 1.0], ["or", 1611.75, 1611.85, 1.0], ["do", 1611.85, 1611.99, 1.0], ["anything", 1611.99, 1612.25, 1.0], ["like", 1612.25, 1612.53, 1.0], ["that.", 1612.53, 1612.79, 1.0], ["I", 1612.79, 1612.95, 1.0], ["just", 1612.95, 1613.13, 1.0], ["want", 1613.13, 1613.33, 1.0], ["to", 1613.33, 1613.45, 1.0], ["turn", 1613.45, 1613.69, 1.0]]}, {"start": 1613.692, "end": 1616.032, "text": "them over to the police. What's a good way to do that?", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["them", 1613.69, 1613.83, 1.0], ["over", 1613.83, 1614.05, 1.0], ["to", 1614.05, 1614.23, 1.0], ["the", 1614.23, 1614.35, 1.0], ["police.", 1614.35, 1614.69, 1.0], ["What's", 1614.91, 1615.11, 1.0], ["a", 1615.11, 1615.19, 1.0], ["good", 1615.19, 1615.33, 1.0], ["way", 1615.33, 1615.49, 1.0], ["to", 1615.49, 1615.61, 1.0], ["do", 1615.61, 1615.75, 1.0], ["that?", 1615.75, 1616.03, 1.0]]}, {"start": 1616.432, "end": 1620.432, "text": "And so, you know, we have Chris and Gary who, between the two of them,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 1616.43, 1616.83, 1.0], ["so,", 1616.83, 1616.99, 1.0], ["you", 1617.01, 1617.31, 1.0], ["know,", 1617.31, 1617.33, 1.0], ["we", 1617.41, 1617.45, 1.0], ["have", 1617.45, 1617.63, 1.0], ["Chris", 1617.63, 1618.01, 1.0], ["and", 1618.01, 1618.21, 1.0], ["Gary", 1618.21, 1618.55, 1.0], ["who,", 1618.55, 1619.39, 1.0], ["between", 1619.61, 1619.81, 1.0], ["the", 1619.81, 1619.97, 1.0], ["two", 1619.97, 1620.11, 1.0], ["of", 1620.11, 1620.25, 1.0], ["them,", 1620.25, 1620.43, 1.0]]}, {"start": 1620.532, "end": 1624.812, "text": "it's, you know, over 50 plus years of law enforcement experience.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["it's,", 1620.53, 1620.75, 1.0], ["you", 1620.77, 1621.17, 1.0], ["know,", 1621.17, 1621.23, 1.0], ["over", 1621.35, 1621.55, 1.0], ["50", 1621.55, 1622.25, 1.0], ["plus", 1622.25, 1622.51, 1.0], ["years", 1622.51, 1622.81, 1.0], ["of", 1622.81, 1623.11, 1.0], ["law", 1623.11, 1623.89, 1.0], ["enforcement", 1623.89, 1624.29, 1.0], ["experience.", 1624.29, 1624.81, 1.0]]}, {"start": 1625.072, "end": 1629.852, "text": "You know, one of those took that ticket in our system, called them up and talked them through like,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["You", 1625.07, 1625.33, 1.0], ["know,", 1625.33, 1625.41, 1.0], ["one", 1625.53, 1625.65, 1.0], ["of", 1625.65, 1625.73, 1.0], ["those", 1625.73, 1625.95, 1.0], ["took", 1625.95, 1626.17, 1.0], ["that", 1626.17, 1626.45, 1.0], ["ticket", 1626.45, 1627.13, 1.0], ["in", 1627.13, 1627.55, 1.0], ["our", 1627.55, 1627.69, 1.0], ["system,", 1627.69, 1628.09, 1.0], ["called", 1628.39, 1628.61, 1.0], ["them", 1628.61, 1628.71, 1.0], ["up", 1628.71, 1628.89, 1.0], ["and", 1628.89, 1628.99, 1.0], ["talked", 1628.99, 1629.23, 1.0], ["them", 1629.23, 1629.35, 1.0], ["through", 1629.35, 1629.57, 1.0], ["like,", 1629.57, 1629.85, 1.0]]}, {"start": 1630.791, "end": 1634.471, "text": "And I think the answer was, okay, call your local police station,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 1630.79, 1631.17, 1.0], ["I", 1631.17, 1631.25, 1.0], ["think", 1631.25, 1631.45, 1.0], ["the", 1631.45, 1631.61, 1.0], ["answer", 1631.61, 1631.93, 1.0], ["was,", 1631.93, 1632.29, 1.0], ["okay,", 1632.63, 1632.69, 1.0], ["call", 1632.79, 1633.23, 1.0], ["your", 1633.23, 1633.49, 1.0], ["local", 1633.49, 1633.79, 1.0], ["police", 1633.79, 1634.11, 1.0], ["station,", 1634.11, 1634.47, 1.0]]}, {"start": 1634.611, "end": 1639.251, "text": "tell them what you have and what you're doing, and then they'll tell you what", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["tell", 1634.61, 1634.79, 1.0], ["them", 1634.79, 1634.95, 1.0], ["what", 1634.95, 1635.21, 1.0], ["you", 1635.21, 1635.33, 1.0], ["have", 1635.33, 1635.59, 1.0], ["and", 1635.59, 1635.75, 1.0], ["what", 1635.75, 1635.91, 1.0], ["you're", 1635.91, 1636.07, 1.0], ["doing,", 1636.07, 1636.45, 1.0], ["and", 1636.53, 1637.37, 1.0], ["then", 1637.37, 1637.73, 1.0], ["they'll", 1637.73, 1638.51, 1.0], ["tell", 1638.51, 1638.71, 1.0], ["you", 1638.71, 1638.97, 1.0], ["what", 1638.97, 1639.25, 1.0]]}, {"start": 1639.251, "end": 1641.371, "text": "to do and how to handle it. They want them. They'll take them.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["to", 1639.25, 1639.39, 1.0], ["do", 1639.39, 1639.59, 1.0], ["and", 1639.59, 1639.71, 1.0], ["how", 1639.71, 1639.83, 1.0], ["to", 1639.83, 1639.91, 1.0], ["handle", 1639.91, 1640.11, 1.0], ["it.", 1640.11, 1640.21, 1.0], ["They", 1640.29, 1640.37, 1.0], ["want", 1640.37, 1640.63, 1.0], ["them.", 1640.63, 1640.71, 1.0], ["They'll", 1640.85, 1641.01, 1.0], ["take", 1641.01, 1641.23, 1.0], ["them.", 1641.23, 1641.37, 1.0]]}, {"start": 1641.831, "end": 1646.411, "text": "But you need to let them know, don't just show up and walk in the door with these three guns.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["But", 1641.83, 1642.23, 1.0], ["you", 1642.23, 1642.39, 1.0], ["need", 1642.39, 1642.53, 1.0], ["to", 1642.53, 1642.65, 1.0], ["let", 1642.65, 1642.83, 1.0], ["them", 1642.83, 1642.99, 1.0], ["know,", 1642.99, 1643.15, 1.0], ["don't", 1643.27, 1643.41, 1.0], ["just", 1643.41, 1643.55, 1.0], ["show", 1643.55, 1643.75, 1.0], ["up", 1643.75, 1643.93, 1.0], ["and", 1643.93, 1644.03, 1.0], ["walk", 1644.03, 1644.33, 1.0], ["in", 1644.33, 1644.55, 1.0], ["the", 1644.55, 1644.69, 1.0], ["door", 1644.69, 1644.97, 1.0], ["with", 1644.97, 1645.53, 1.0], ["these", 1645.53, 1645.87, 1.0], ["three", 1645.87, 1646.05, 1.0], ["guns.", 1646.05, 1646.41, 1.0]]}, {"start": 1646.651, "end": 1651.591, "text": "And I think if I remember the outcome was they said, because the member called", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 1646.65, 1647.05, 1.0], ["I", 1647.05, 1647.15, 1.0], ["think", 1647.15, 1647.31, 1.0], ["if", 1647.31, 1647.51, 1.0], ["I", 1647.51, 1647.51, 1.0], ["remember", 1647.51, 1647.73, 1.0], ["the", 1647.73, 1647.85, 1.0], ["outcome", 1647.85, 1648.17, 1.0], ["was", 1648.17, 1648.53, 1.0], ["they", 1648.53, 1649.17, 1.0], ["said,", 1649.17, 1649.63, 1.0], ["because", 1650.11, 1650.69, 1.0], ["the", 1650.69, 1651.09, 1.0], ["member", 1651.09, 1651.33, 1.0], ["called", 1651.33, 1651.59, 1.0]]}, {"start": 1651.591, "end": 1656.271, "text": "back and they said they were happy to handle it, and they said,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["back", 1651.59, 1651.91, 1.0], ["and", 1651.91, 1652.07, 1.0], ["they", 1652.07, 1652.17, 1.0], ["said", 1652.17, 1652.41, 1.0], ["they", 1652.41, 1652.97, 1.0], ["were", 1652.97, 1653.15, 1.0], ["happy", 1653.15, 1653.75, 1.0], ["to", 1653.75, 1653.89, 1.0], ["handle", 1653.89, 1654.13, 1.0], ["it,", 1654.13, 1654.37, 1.0], ["and", 1654.51, 1655.23, 1.0], ["they", 1655.23, 1655.55, 1.0], ["said,", 1655.55, 1656.27, 1.0]]}, {"start": 1656.271, "end": 1657.631, "text": "put them in the trunk of your car.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["put", 1656.27, 1656.49, 1.0], ["them", 1656.49, 1656.63, 1.0], ["in", 1656.63, 1656.75, 1.0], ["the", 1656.75, 1656.83, 1.0], ["trunk", 1656.83, 1657.01, 1.0], ["of", 1657.01, 1657.15, 1.0], ["your", 1657.15, 1657.25, 1.0], ["car.", 1657.25, 1657.63, 1.0]]}, {"start": 1658.311, "end": 1661.431, "text": "Get to the police station call inside ask", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Get", 1658.31, 1658.71, 1.0], ["to", 1658.71, 1658.87, 1.0], ["the", 1658.87, 1658.99, 1.0], ["police", 1658.99, 1659.29, 1.0], ["station", 1659.29, 1659.79, 1.0], ["call", 1660.23, 1660.63, 1.0], ["inside", 1660.63, 1661.03, 1.0], ["ask", 1661.03, 1661.43, 1.0]]}, {"start": 1661.431, "end": 1665.131, "text": "for me and then just be standing outside your car with the trunk closed and", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["for", 1661.43, 1661.59, 1.0], ["me", 1661.59, 1661.87, 1.0], ["and", 1661.87, 1662.55, 1.0], ["then", 1662.55, 1662.69, 1.0], ["just", 1662.69, 1662.91, 1.0], ["be", 1662.91, 1663.09, 1.0], ["standing", 1663.09, 1663.45, 1.0], ["outside", 1663.45, 1663.73, 1.0], ["your", 1663.73, 1663.97, 1.0], ["car", 1663.97, 1664.17, 1.0], 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with it and so we get things", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["then", 1668.47, 1668.57, 1.0], ["we'll", 1668.57, 1668.73, 1.0], ["fill", 1668.73, 1668.89, 1.0], ["out", 1668.89, 1669.03, 1.0], ["a", 1669.03, 1669.17, 1.0], ["little", 1669.17, 1669.29, 1.0], ["report", 1669.29, 1669.69, 1.0], ["and", 1669.69, 1669.97, 1.0], ["be", 1669.97, 1670.09, 1.0], ["done", 1670.09, 1670.25, 1.0], ["with", 1670.25, 1670.43, 1.0], ["it", 1670.43, 1670.61, 1.0], ["and", 1670.61, 1671.21, 1.0], ["so", 1671.21, 1671.29, 1.0], ["we", 1671.29, 1671.41, 1.0], ["get", 1671.41, 1671.55, 1.0], ["things", 1671.55, 1671.75, 1.0]]}, {"start": 1671.751, "end": 1675.671, "text": "like that we're happy to help with that is that self-defense related no but", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["like", 1671.75, 1671.89, 1.0], ["that", 1671.89, 1672.07, 1.0], ["we're", 1672.07, 1672.31, 1.0], ["happy", 1672.31, 1672.59, 1.0], ["to", 1672.59, 1672.73, 1.0], ["help", 1672.73, 1672.97, 1.0], ["with", 1672.97, 1673.25, 1.0], ["that", 1673.25, 1673.47, 1.0], ["is", 1673.47, 1673.67, 1.0], ["that", 1673.67, 1673.81, 1.0], ["self-defense", 1673.81, 1674.39, 1.0], ["related", 1674.39, 1674.85, 1.0], ["no", 1674.85, 1675.15, 1.0], ["but", 1675.15, 1675.67, 1.0]]}, {"start": 1675.671, "end": 1679.531, "text": "we have the knowledge on staff to handle you know things like that I'm", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["we", 1675.67, 1675.79, 1.0], ["have", 1675.79, 1675.95, 1.0], ["the", 1675.95, 1676.07, 1.0], ["knowledge", 1676.07, 1676.43, 1.0], ["on", 1676.43, 1676.67, 1.0], ["staff", 1676.67, 1676.97, 1.0], ["to", 1676.97, 1677.17, 1.0], ["handle", 1677.17, 1677.51, 1.0], ["you", 1677.51, 1678.17, 1.0], ["know", 1678.17, 1678.25, 1.0], ["things", 1678.25, 1678.51, 1.0], ["like", 1678.51, 1678.69, 1.0], ["that", 1678.69, 1678.91, 1.0], ["I'm", 1678.91, 1679.53, 1.0]]}, {"start": 1679.531, "end": 1684.171, "text": "Glad you addressed that because I mean again I think that shows,", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["Glad", 1679.53, 1679.69, 1.0], ["you", 1679.69, 1679.87, 1.0], ["addressed", 1679.87, 1680.17, 1.0], ["that", 1680.17, 1680.43, 1.0], ["because", 1680.43, 1681.09, 1.0], ["I", 1681.79, 1682.19, 1.0], ["mean", 1682.19, 1682.33, 1.0], ["again", 1682.33, 1682.75, 1.0], ["I", 1682.75, 1683.41, 1.0], ["think", 1683.41, 1683.53, 1.0], ["that", 1683.53, 1683.71, 1.0], ["shows,", 1683.71, 1684.17, 1.0]]}, {"start": 1684.971, "end": 1689.451, "text": "that you care about and take care argue members because there's,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["that", 1684.97, 1685.37, 1.0], ["you", 1685.37, 1685.77, 1.0], ["care", 1685.77, 1686.33, 1.0], ["about", 1686.33, 1686.75, 1.0], ["and", 1686.75, 1686.97, 1.0], ["take", 1686.97, 1687.11, 1.0], ["care", 1687.11, 1687.31, 1.0], ["argue", 1687.31, 1687.45, 1.0], ["members", 1687.45, 1687.79, 1.0], ["because", 1687.79, 1688.85, 1.0], ["there's,", 1688.85, 1689.45, 1.0]]}, {"start": 1689.531, "end": 1693.131, "text": "I mean, it would be really easy as a, as a business or an organization to just", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["I", 1689.53, 1689.83, 1.0], ["mean,", 1689.83, 1689.95, 1.0], ["it", 1690.07, 1690.19, 1.0], ["would", 1690.19, 1690.27, 1.0], ["be", 1690.27, 1690.37, 1.0], ["really", 1690.37, 1690.57, 1.0], ["easy", 1690.57, 1690.77, 1.0], ["as", 1690.77, 1690.95, 1.0], ["a,", 1690.95, 1691.05, 1.0], ["as", 1691.05, 1691.27, 1.0], ["a", 1691.27, 1691.41, 1.0], ["business", 1691.41, 1691.87, 1.0], ["or", 1691.87, 1692.11, 1.0], ["an", 1692.11, 1692.23, 1.0], ["organization", 1692.23, 1692.71, 1.0], ["to", 1692.71, 1693.03, 1.0], ["just", 1693.03, 1693.13, 1.0]]}, {"start": 1693.131, "end": 1695.671, "text": "be like, well, that's not really, you know, within our purview.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["be", 1693.13, 1693.23, 1.0], ["like,", 1693.23, 1693.35, 1.0], ["well,", 1693.71, 1693.83, 1.0], ["that's", 1693.87, 1694.05, 1.0], ["not", 1694.05, 1694.21, 1.0], ["really,", 1694.21, 1694.61, 1.0], ["you", 1694.79, 1694.89, 1.0], ["know,", 1694.89, 1694.95, 1.0], ["within", 1695.05, 1695.15, 1.0], ["our", 1695.15, 1695.31, 1.0], ["purview.", 1695.31, 1695.67, 1.0]]}, {"start": 1696.331, "end": 1700.551, "text": "Yeah. Yeah. And you know, the one thing we don't do just through that non-emergency", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Yeah.", 1696.33, 1696.73, 1.0], ["Yeah.", 1697.09, 1697.35, 1.0], ["And", 1697.51, 1697.59, 1.0], ["you", 1697.59, 1697.79, 1.0], ["know,", 1697.79, 1697.89, 1.0], ["the", 1697.95, 1698.01, 1.0], ["one", 1698.01, 1698.13, 1.0], ["thing", 1698.13, 1698.27, 1.0], ["we", 1698.27, 1698.43, 1.0], ["don't", 1698.43, 1698.83, 1.0], ["do", 1698.83, 1698.99, 1.0], ["just", 1698.99, 1699.25, 1.0], ["through", 1699.25, 1699.61, 1.0], ["that", 1699.61, 1699.87, 1.0], ["non-emergency", 1699.87, 1700.55, 1.0]]}, {"start": 1700.551, "end": 1706.591, "text": "line is we don't do real legal advice, right? That's a whole different standard.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["line", 1700.55, 1700.87, 1.0], ["is", 1700.87, 1701.01, 1.0], ["we", 1701.01, 1701.15, 1.0], ["don't", 1701.15, 1701.43, 1.0], ["do", 1701.43, 1701.71, 1.0], ["real", 1701.71, 1703.35, 1.0], ["legal", 1703.35, 1703.97, 1.0], ["advice,", 1703.97, 1704.63, 1.0], ["right?", 1704.97, 1705.17, 0.95], ["That's", 1705.39, 1705.71, 1.0], ["a", 1705.71, 1705.77, 1.0], ["whole", 1705.77, 1705.89, 1.0], ["different", 1705.89, 1706.15, 1.0], ["standard.", 1706.15, 1706.59, 1.0]]}, {"start": 1706.831, "end": 1709.811, "text": "We're happy to talk to people. We're happy to answer questions to,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We're", 1706.83, 1707.23, 1.0], ["happy", 1707.23, 1707.43, 1.0], ["to", 1707.43, 1707.59, 1.0], ["talk", 1707.59, 1707.77, 1.0], ["to", 1707.77, 1707.91, 1.0], ["people.", 1707.91, 1708.19, 1.0], ["We're", 1708.35, 1708.41, 1.0], ["happy", 1708.41, 1708.61, 1.0], ["to", 1708.61, 1708.75, 1.0], ["answer", 1708.75, 1708.93, 1.0], ["questions", 1708.93, 1709.51, 1.0], ["to,", 1709.51, 1709.81, 1.0]]}, {"start": 1709.971, "end": 1712.571, "text": "you know, refer them to information. We'll research some things.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["you", 1709.97, 1710.03, 1.0], ["know,", 1710.03, 1710.09, 1.0], ["refer", 1710.19, 1710.41, 1.0], ["them", 1710.41, 1710.61, 1.0], ["to", 1710.61, 1710.73, 1.0], ["information.", 1710.73, 1711.21, 1.0], ["We'll", 1711.21, 1711.55, 1.0], ["research", 1711.55, 1711.89, 1.0], ["some", 1711.89, 1712.13, 1.0], ["things.", 1712.13, 1712.57, 1.0]]}, {"start": 1712.891, "end": 1715.951, "text": "Again, we have so much knowledge in house. We can probably answer things,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Again,", 1712.89, 1713.29, 1.0], ["we", 1713.29, 1713.43, 1.0], ["have", 1713.43, 1713.53, 1.0], ["so", 1713.53, 1713.65, 1.0], ["much", 1713.65, 1713.83, 1.0], ["knowledge", 1713.83, 1714.27, 1.0], ["in", 1714.27, 1714.45, 1.0], ["house.", 1714.45, 1714.69, 1.0], ["We", 1714.69, 1714.97, 1.0], ["can", 1714.97, 1715.09, 1.0], ["probably", 1715.09, 1715.33, 1.0], ["answer", 1715.33, 1715.65, 1.0], ["things,", 1715.65, 1715.95, 1.0]]}, {"start": 1716.051, "end": 1719.551, "text": "but if somebody's calling up looking for, you know, the legal term,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["but", 1716.05, 1716.13, 1.0], ["if", 1716.13, 1716.25, 1.0], ["somebody's", 1716.25, 1716.61, 1.0], ["calling", 1716.61, 1716.83, 1.0], ["up", 1716.83, 1717.05, 1.0], ["looking", 1717.05, 1717.33, 1.0], ["for,", 1717.33, 1717.71, 1.0], ["you", 1717.87, 1718.63, 1.0], ["know,", 1718.63, 1718.69, 1.0], ["the", 1718.79, 1718.93, 1.0], ["legal", 1718.93, 1719.23, 1.0], ["term,", 1719.23, 1719.55, 1.0]]}, {"start": 1719.691, "end": 1723.531, "text": "legal advice, you know, we don't do that. So we're hiring attorneys.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["legal", 1719.69, 1719.91, 1.0], ["advice,", 1719.91, 1720.41, 1.0], ["you", 1720.61, 1721.07, 1.0], ["know,", 1721.07, 1721.09, 1.0], ["we", 1721.19, 1721.25, 1.0], ["don't", 1721.25, 1721.59, 1.0], ["do", 1721.59, 1721.99, 1.0], ["that.", 1721.99, 1722.27, 1.0], ["So", 1722.41, 1722.63, 1.0], ["we're", 1722.63, 1722.85, 1.0], ["hiring", 1722.85, 1723.17, 1.0], ["attorneys.", 1723.17, 1723.53, 1.0]]}, {"start": 1723.691, "end": 1727.131, "text": "So now if you have your self-defense incident, of course we're hiring and getting", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 1723.69, 1723.75, 1.0], ["now", 1723.75, 1723.93, 1.0], ["if", 1723.93, 1724.07, 1.0], ["you", 1724.07, 1724.09, 1.0], ["have", 1724.09, 1724.17, 1.0], ["your", 1724.17, 1724.29, 1.0], ["self-defense", 1724.29, 1724.79, 1.0], ["incident,", 1724.79, 1725.21, 1.0], ["of", 1725.47, 1725.91, 1.0], ["course", 1725.91, 1726.13, 1.0], ["we're", 1726.13, 1726.39, 1.0], ["hiring", 1726.39, 1726.71, 1.0], ["and", 1726.71, 1726.93, 1.0], ["getting", 1726.93, 1727.13, 1.0]]}, {"start": 1727.131, "end": 1730.731, "text": "the right attorneys. But if it's, you know, pure legal advice,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["the", 1727.13, 1727.31, 1.0], ["right", 1727.31, 1727.47, 1.0], ["attorneys.", 1727.47, 1727.89, 1.0], ["But", 1727.89, 1728.11, 1.0], ["if", 1728.11, 1728.29, 1.0], ["it's,", 1728.29, 1728.55, 1.0], ["you", 1728.55, 1729.33, 1.0], ["know,", 1729.33, 1729.39, 1.0], ["pure", 1729.63, 1729.89, 1.0], ["legal", 1729.89, 1730.25, 1.0], ["advice,", 1730.25, 1730.73, 1.0]]}, {"start": 1730.911, "end": 1733.211, "text": "non-related to your incident, we don't do that.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["non-related", 1730.91, 1731.43, 1.0], ["to", 1731.43, 1731.65, 1.0], ["your", 1731.65, 1731.81, 1.0], ["incident,", 1731.81, 1732.17, 1.0], ["we", 1732.41, 1732.77, 1.0], ["don't", 1732.77, 1732.91, 1.0], ["do", 1732.91, 1733.03, 1.0], ["that.", 1733.03, 1733.21, 1.0]]}, {"start": 1733.751, "end": 1740.731, "text": "But our members don't expect us to do that. So we do as much as we can within", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["But", 1733.75, 1734.19, 1.0], ["our", 1734.19, 1734.73, 1.0], ["members", 1734.73, 1734.95, 1.0], ["don't", 1734.95, 1735.21, 1.0], ["expect", 1735.21, 1735.41, 1.0], ["us", 1735.41, 1735.67, 1.0], ["to", 1735.67, 1736.03, 1.0], ["do", 1736.03, 1736.17, 1.0], ["that.", 1736.17, 1736.45, 1.0], ["So", 1736.45, 1736.75, 1.0], ["we", 1736.75, 1736.99, 1.0], ["do", 1736.99, 1737.17, 1.0], ["as", 1737.17, 1737.33, 1.0], ["much", 1737.33, 1738.15, 1.0], ["as", 1738.15, 1738.37, 1.0], ["we", 1738.37, 1738.51, 1.0], ["can", 1738.51, 1738.93, 1.0], ["within", 1740.29, 1740.73, 1.0]]}, {"start": 1740.731, "end": 1743.391, "text": "reason to just try to make our members' lives easier.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["reason", 1740.73, 1741.17, 1.0], ["to", 1741.17, 1741.51, 1.0], ["just", 1741.51, 1741.79, 1.0], ["try", 1741.79, 1741.99, 1.0], ["to", 1741.99, 1742.09, 1.0], ["make", 1742.09, 1742.27, 1.0], ["our", 1742.27, 1742.41, 1.0], ["members'", 1742.41, 1742.71, 1.0], ["lives", 1742.93, 1742.99, 1.0], ["easier.", 1742.99, 1743.39, 1.0]]}, {"start": 1743.491, "end": 1745.791, "text": "It's like that situation I just described.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["It's", 1743.49, 1743.65, 1.0], ["like", 1743.65, 1743.83, 1.0], ["that", 1743.83, 1744.65, 1.0], ["situation", 1744.65, 1745.03, 1.0], ["I", 1745.03, 1745.21, 1.0], ["just", 1745.21, 1745.37, 1.0], ["described.", 1745.37, 1745.79, 1.0]]}, {"start": 1745.951, "end": 1750.231, "text": "I'm like, I have two people sitting right here who probably were involved in", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I'm", 1745.95, 1745.99, 1.0], ["like,", 1745.99, 1746.11, 1.0], ["I", 1746.41, 1746.71, 1.0], ["have", 1746.71, 1747.01, 1.0], ["two", 1747.01, 1747.17, 1.0], ["people", 1747.17, 1747.39, 1.0], ["sitting", 1747.39, 1747.61, 1.0], ["right", 1747.61, 1747.83, 1.0], ["here", 1747.83, 1748.07, 1.0], ["who", 1748.07, 1748.89, 1.0], ["probably", 1748.89, 1749.57, 1.0], ["were", 1749.57, 1749.75, 1.0], ["involved", 1749.75, 1750.05, 1.0], ["in", 1750.05, 1750.23, 1.0]]}, {"start": 1750.231, "end": 1753.911, "text": "that a hundred times in their career. They know exactly what the answer is.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["that", 1750.23, 1750.47, 1.0], ["a", 1750.47, 1750.83, 1.0], ["hundred", 1750.83, 1750.99, 1.0], ["times", 1750.99, 1751.35, 1.0], ["in", 1751.35, 1751.51, 1.0], ["their", 1751.51, 1751.65, 1.0], ["career.", 1751.65, 1751.95, 1.0], ["They", 1752.09, 1752.23, 1.0], ["know", 1752.23, 1752.41, 1.0], ["exactly", 1752.41, 1752.85, 1.0], ["what", 1752.85, 1753.05, 1.0], ["the", 1753.05, 1753.19, 1.0], ["answer", 1753.19, 1753.51, 1.0], ["is.", 1753.51, 1753.91, 1.0]]}, {"start": 1754.371, "end": 1757.791, "text": "It takes five minutes to get the person the right information.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["It", 1754.37, 1754.85, 1.0], ["takes", 1754.85, 1755.13, 1.0], ["five", 1755.13, 1755.69, 1.0], ["minutes", 1755.69, 1755.97, 1.0], ["to", 1755.97, 1756.27, 1.0], ["get", 1756.27, 1756.43, 1.0], ["the", 1756.43, 1756.57, 1.0], ["person", 1756.57, 1756.83, 1.0], ["the", 1756.83, 1757.01, 1.0], ["right", 1757.01, 1757.19, 1.0], ["information.", 1757.19, 1757.79, 1.0]]}, {"start": 1757.931, "end": 1759.711, "text": "So we're happy to be of service.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 1757.93, 1758.41, 1.0], ["we're", 1758.41, 1758.53, 1.0], ["happy", 1758.53, 1758.77, 1.0], ["to", 1758.77, 1758.91, 1.0], ["be", 1758.91, 1759.11, 1.0], ["of", 1759.11, 1759.43, 1.0], ["service.", 1759.43, 1759.71, 1.0]]}, {"start": 1760.211, "end": 1763.391, "text": "Yeah. Yeah. That's, that's awesome. Again, thank you for sharing that.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["Yeah.", 1760.21, 1760.25, 1.0], ["Yeah.", 1760.33, 1760.51, 1.0], ["That's,", 1760.75, 1761.05, 1.0], ["that's", 1761.05, 1761.33, 1.0], ["awesome.", 1761.33, 1761.59, 1.0], ["Again,", 1762.07, 1762.47, 1.0], ["thank", 1762.57, 1762.65, 1.0], ["you", 1762.65, 1762.73, 1.0], ["for", 1762.73, 1762.85, 1.0], ["sharing", 1762.85, 1763.11, 1.0], ["that.", 1763.11, 1763.39, 1.0]]}, {"start": 1764.411, "end": 1769.111, "text": "Um, Kent, you've seen, you've been with CCW Safe for about three and a half", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Um,", 1764.41, 1764.41, 1.0], ["Kent,", 1765.59, 1765.79, 1.0], ["you've", 1765.97, 1766.21, 1.0], ["seen,", 1766.21, 1766.41, 1.0], ["you've", 1766.55, 1766.75, 1.0], ["been", 1766.75, 1766.95, 1.0], ["with", 1766.95, 1767.21, 1.0], ["CCW", 1767.21, 1767.57, 1.0], ["Safe", 1767.57, 1767.79, 1.0], ["for", 1767.79, 1768.19, 1.0], ["about", 1768.21, 1768.53, 1.0], ["three", 1768.53, 1768.77, 1.0], ["and", 1768.77, 1768.91, 1.0], ["a", 1768.91, 1768.95, 1.0], ["half", 1768.95, 1769.11, 1.0]]}, {"start": 1769.111, "end": 1772.911, "text": "years, leading things as president.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["years,", 1769.11, 1769.53, 1.0], ["leading", 1770.05, 1771.57, 1.0], ["things", 1771.57, 1771.95, 1.0], ["as", 1771.95, 1772.53, 1.0], ["president.", 1772.53, 1772.91, 1.0]]}, {"start": 1773.291, "end": 1779.591, "text": "In that time, I mean, there's been some changes, right? There's been growth. Sure.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["In", 1773.29, 1773.93, 1.0], ["that", 1773.93, 1774.15, 1.0], ["time,", 1774.15, 1774.63, 1.0], ["I", 1775.39, 1775.85, 1.0], ["mean,", 1775.85, 1775.97, 1.0], ["there's", 1776.01, 1776.15, 1.0], ["been", 1776.15, 1776.25, 1.0], ["some", 1776.25, 1776.39, 1.0], ["changes,", 1776.39, 1776.77, 1.0], ["right?", 1778.01, 1778.23, 1.0], ["There's", 1778.31, 1778.45, 1.0], ["been", 1778.45, 1778.55, 1.0], ["growth.", 1778.55, 1779.05, 1.0], ["Sure.", 1779.25, 1779.59, 1.0]]}, {"start": 1780.691, "end": 1785.631, "text": "What are some of your main focal points or initiatives?", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["What", 1780.69, 1781.33, 1.0], ["are", 1781.33, 1781.81, 1.0], ["some", 1781.81, 1782.09, 1.0], ["of", 1782.09, 1782.25, 1.0], ["your", 1782.25, 1783.19, 1.0], ["main", 1783.19, 1783.47, 1.0], ["focal", 1783.47, 1784.05, 1.0], ["points", 1784.05, 1784.59, 1.0], ["or", 1784.59, 1785.01, 1.0], ["initiatives?", 1785.01, 1785.63, 1.0]]}, {"start": 1786.211, "end": 1789.251, "text": "Where are you trying to take CCWSAFE today?", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Where", 1786.21, 1786.69, 1.0], ["are", 1786.69, 1787.57, 1.0], ["you", 1787.57, 1787.67, 1.0], ["trying", 1787.67, 1787.83, 1.0], ["to", 1787.83, 1787.97, 1.0], ["take", 1787.97, 1788.17, 1.0], ["CCWSAFE", 1788.17, 1789.01, 1.0], ["today?", 1789.01, 1789.25, 1.0]]}, {"start": 1790.959, "end": 1794.819, "text": "So we're pretty clear on the mission at CCW Safe, right?", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["So", 1790.96, 1791.16, 1.0], ["we're", 1791.16, 1792.24, 1.0], ["pretty", 1792.24, 1792.68, 1.0], ["clear", 1792.68, 1792.98, 1.0], ["on", 1792.98, 1793.12, 1.0], ["the", 1793.12, 1793.24, 1.0], ["mission", 1793.24, 1793.6, 1.0], ["at", 1793.6, 1793.8, 1.0], ["CCW", 1793.8, 1794.26, 1.0], ["Safe,", 1794.26, 1794.56, 1.0], ["right?", 1794.72, 1794.82, 1.0]]}, {"start": 1795.099, "end": 1799.679, "text": "Caring for our members in the aftermath of a self-defense incident,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Caring", 1795.1, 1795.7, 1.0], ["for", 1795.7, 1795.94, 1.0], ["our", 1795.94, 1796.12, 1.0], ["members", 1796.12, 1796.66, 1.0], ["in", 1796.66, 1797.76, 1.0], ["the", 1797.76, 1797.88, 1.0], ["aftermath", 1797.88, 1798.28, 1.0], ["of", 1798.28, 1798.58, 1.0], ["a", 1798.58, 1798.68, 1.0], ["self-defense", 1798.68, 1799.14, 1.0], ["incident,", 1799.14, 1799.68, 1.0]]}, {"start": 1799.679, "end": 1804.979, "text": "providing training and education so they can avoid an incident if possible.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["providing", 1799.68, 1801.28, 1.0], ["training", 1801.28, 1801.6, 1.0], ["and", 1801.6, 1801.76, 1.0], ["education", 1801.76, 1802.32, 1.0], ["so", 1802.32, 1802.66, 1.0], ["they", 1802.66, 1803.04, 1.0], ["can", 1803.04, 1803.2, 1.0], ["avoid", 1803.2, 1803.52, 1.0], ["an", 1803.52, 1803.74, 1.0], ["incident", 1803.74, 1804.14, 1.0], ["if", 1804.14, 1804.5, 1.0], ["possible.", 1804.5, 1804.98, 1.0]]}, {"start": 1806.679, "end": 1810.959, "text": "That part doesn't change. So we're growing rapidly. So the scale changes,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["That", 1806.68, 1807.28, 1.0], ["part", 1807.28, 1807.54, 1.0], ["doesn't", 1807.54, 1807.82, 1.0], ["change.", 1807.82, 1808.12, 1.0], ["So", 1808.16, 1808.66, 1.0], ["we're", 1808.66, 1808.84, 1.0], ["growing", 1808.84, 1809.14, 1.0], ["rapidly.", 1809.14, 1809.54, 1.0], ["So", 1809.54, 1809.88, 1.0], ["the", 1809.88, 1810.06, 1.0], ["scale", 1810.06, 1810.46, 1.0], ["changes,", 1810.46, 1810.96, 1.0]]}, {"start": 1811.159, "end": 1814.319, "text": "the amount of resources we need to effectively do that changes.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["the", 1811.16, 1811.22, 1.0], ["amount", 1811.22, 1811.44, 1.0], ["of", 1811.44, 1811.6, 1.0], ["resources", 1811.6, 1812.12, 1.0], ["we", 1812.12, 1812.44, 1.0], ["need", 1812.44, 1812.7, 1.0], ["to", 1812.7, 1812.88, 1.0], ["effectively", 1812.88, 1813.38, 1.0], ["do", 1813.38, 1813.68, 1.0], ["that", 1813.68, 1813.94, 1.0], ["changes.", 1813.94, 1814.32, 1.0]]}, {"start": 1814.319, "end": 1820.519, "text": "So for me in my role, one of the focus areas is to make sure that we continually", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 1814.32, 1814.62, 1.0], ["for", 1814.62, 1814.84, 1.0], ["me", 1814.84, 1815.94, 1.0], ["in", 1815.94, 1816.12, 1.0], ["my", 1816.12, 1816.42, 1.0], ["role,", 1816.42, 1816.68, 1.0], ["one", 1816.9, 1817.58, 1.0], ["of", 1817.58, 1817.68, 1.0], ["the", 1817.68, 1817.78, 1.0], ["focus", 1817.78, 1818.14, 1.0], ["areas", 1818.14, 1818.54, 1.0], ["is", 1818.54, 1818.86, 1.0], ["to", 1818.86, 1819.06, 1.0], ["make", 1819.06, 1819.38, 1.0], ["sure", 1819.38, 1819.56, 1.0], ["that", 1819.56, 1819.74, 1.0], ["we", 1819.74, 1819.9, 1.0], ["continually", 1819.9, 1820.52, 1.0]]}, {"start": 1820.519, "end": 1825.959, "text": "have the resources we need to effectively serve the members as the membership grows,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["have", 1820.52, 1821.1, 1.0], ["the", 1821.1, 1821.72, 1.0], ["resources", 1821.72, 1822.2, 1.0], ["we", 1822.2, 1822.46, 1.0], ["need", 1822.46, 1822.66, 1.0], ["to", 1822.66, 1822.84, 1.0], ["effectively", 1822.84, 1823.36, 1.0], ["serve", 1823.36, 1823.74, 1.0], ["the", 1823.74, 1823.92, 1.0], ["members", 1823.92, 1824.32, 1.0], ["as", 1824.32, 1825.04, 1.0], ["the", 1825.04, 1825.16, 1.0], ["membership", 1825.16, 1825.5, 1.0], ["grows,", 1825.5, 1825.96, 1.0]]}, {"start": 1825.959, "end": 1831.119, "text": "as it grows in a specific geographic area, to not just have that present but", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["as", 1825.96, 1826.28, 1.0], ["it", 1826.28, 1826.38, 1.0], ["grows", 1826.38, 1826.66, 1.0], ["in", 1826.66, 1826.84, 1.0], ["a", 1826.84, 1827.02, 1.0], ["specific", 1827.02, 1827.48, 1.0], ["geographic", 1827.48, 1828.04, 1.0], ["area,", 1828.04, 1828.62, 1.0], ["to", 1828.62, 1829.76, 1.0], ["not", 1829.76, 1829.96, 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So we're really just trying to grow the membership", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 1978.84, 1979.14, 1.0], ["so", 1979.14, 1979.2, 1.0], ["that's", 1979.2, 1979.48, 1.0], ["a", 1979.48, 1979.54, 1.0], ["real", 1979.54, 1979.68, 1.0], ["focus", 1979.68, 1980.02, 1.0], ["for", 1980.02, 1980.22, 1.0], ["us.", 1980.22, 1980.38, 1.0], ["So", 1980.48, 1980.58, 1.0], ["we're", 1980.58, 1981.16, 1.0], ["really", 1981.16, 1981.34, 1.0], ["just", 1981.34, 1981.54, 1.0], ["trying", 1981.54, 1981.84, 1.0], ["to", 1981.84, 1981.98, 1.0], ["grow", 1981.98, 1982.32, 1.0], ["the", 1982.32, 1982.5, 1.0], ["membership", 1982.5, 1982.84, 1.0]]}, {"start": 1982.843, "end": 1986.783, "text": "so we can take care of more people. And there, as you know, there's some things", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["so", 1982.84, 1983.16, 1.0], ["we", 1983.16, 1983.34, 1.0], ["can", 1983.34, 1983.54, 1.0], ["take", 1983.54, 1983.9, 1.0], ["care", 1983.9, 1984.06, 1.0], ["of", 1984.06, 1984.18, 1.0], ["more", 1984.18, 1984.34, 1.0], ["people.", 1984.34, 1984.64, 1.0], ["And", 1984.64, 1984.84, 1.0], ["there,", 1984.84, 1985.02, 1.0], ["as", 1985.24, 1985.78, 1.0], ["you", 1985.78, 1985.92, 1.0], ["know,", 1985.92, 1986.14, 1.0], ["there's", 1986.24, 1986.42, 1.0], ["some", 1986.42, 1986.56, 1.0], ["things", 1986.56, 1986.78, 1.0]]}, {"start": 1986.783, "end": 1992.043, "text": "going on with other people in the industry that's creating some confusion and concern.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["going", 1986.78, 1987.04, 1.0], ["on", 1987.04, 1987.4, 1.0], ["with", 1987.4, 1987.62, 1.0], ["other", 1987.62, 1987.78, 1.0], ["people", 1987.78, 1988.08, 1.0], ["in", 1988.08, 1988.22, 1.0], ["the", 1988.22, 1988.3, 1.0], ["industry", 1988.3, 1988.74, 1.0], ["that's", 1988.74, 1989.72, 1.0], ["creating", 1989.72, 1990.18, 1.0], ["some", 1990.18, 1990.48, 1.0], ["confusion", 1990.48, 1991.08, 1.0], ["and", 1991.08, 1991.48, 1.0], ["concern.", 1991.48, 1992.04, 1.0]]}, {"start": 1992.523, "end": 1995.963, "text": "You know, we're not part of any of that. We do things differently.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["You", 1992.52, 1992.96, 1.0], ["know,", 1992.96, 1993.02, 1.0], ["we're", 1993.08, 1993.2, 1.0], ["not", 1993.2, 1993.38, 1.0], ["part", 1993.38, 1993.8, 1.0], ["of", 1993.8, 1993.94, 1.0], ["any", 1993.94, 1994.08, 1.0], ["of", 1994.08, 1994.2, 1.0], ["that.", 1994.2, 1994.44, 1.0], ["We", 1994.64, 1994.7, 1.0], ["do", 1994.7, 1995.28, 1.0], ["things", 1995.28, 1995.54, 1.0], ["differently.", 1995.54, 1995.96, 1.0]]}, {"start": 1995.963, "end": 2003.063, "text": "So we want to make sure that responsible firearms owners hear about the responsible", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 1995.96, 1996.4, 1.0], ["we", 1996.4, 1997.04, 1.0], ["want", 1997.04, 1997.24, 1.0], ["to", 1997.24, 1997.36, 1.0], ["make", 1997.36, 1997.66, 1.0], ["sure", 1997.66, 1997.92, 1.0], ["that", 1997.92, 1998.34, 1.0], ["responsible", 1998.34, 1999.1, 1.0], ["firearms", 1999.1, 2000.1, 1.0], ["owners", 2000.1, 2000.48, 1.0], ["hear", 2000.48, 2001.48, 1.0], ["about", 2001.48, 2001.82, 1.0], ["the", 2001.82, 2002.42, 1.0], ["responsible", 2002.42, 2003.06, 1.0]]}, {"start": 2003.063, "end": 2008.143, "text": "source to get the service and people who are really going to respond and take", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["source", 2003.06, 2004.62, 1.0], ["to", 2004.62, 2004.92, 1.0], ["get", 2004.92, 2005.12, 1.0], ["the", 2005.12, 2005.3, 1.0], ["service", 2005.3, 2005.76, 1.0], ["and", 2005.76, 2006.18, 1.0], ["people", 2006.18, 2006.44, 1.0], ["who", 2006.44, 2006.58, 1.0], ["are", 2006.58, 2006.68, 1.0], ["really", 2006.68, 2006.88, 1.0], ["going", 2006.88, 2007.06, 1.0], ["to", 2007.06, 2007.2, 1.0], ["respond", 2007.2, 2007.7, 1.0], ["and", 2007.7, 2007.98, 1.0], ["take", 2007.98, 2008.14, 1.0]]}, {"start": 2008.143, "end": 2010.223, "text": "care of them that they never have to worry about.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["care", 2008.14, 2008.38, 1.0], ["of", 2008.38, 2008.54, 1.0], ["them", 2008.54, 2008.76, 1.0], ["that", 2008.76, 2008.96, 1.0], ["they", 2008.96, 2009.12, 1.0], ["never", 2009.12, 2009.36, 1.0], ["have", 2009.36, 2009.54, 1.0], ["to", 2009.54, 2009.66, 1.0], ["worry", 2009.66, 2009.9, 1.0], ["about.", 2009.9, 2010.22, 1.0]]}, {"start": 2010.623, "end": 2013.603, "text": "Is this person I signed up with really going to be there for me?", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Is", 2010.62, 2011.06, 1.0], ["this", 2011.06, 2011.22, 1.0], ["person", 2011.22, 2011.52, 1.0], ["I", 2011.52, 2011.7, 1.0], ["signed", 2011.7, 2011.96, 1.0], ["up", 2011.96, 2012.12, 1.0], ["with", 2012.12, 2012.32, 1.0], ["really", 2012.32, 2012.6, 1.0], ["going", 2012.6, 2012.78, 1.0], ["to", 2012.78, 2012.86, 1.0], ["be", 2012.86, 2013.0, 1.0], ["there", 2013.0, 2013.2, 1.0], ["for", 2013.2, 2013.36, 1.0], ["me?", 2013.36, 2013.6, 1.0]]}, {"start": 2013.903, "end": 2017.603, "text": "Right. The answer is yes. And I always say, look, go Google CCW Safe.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Right.", 2013.9, 2014.02, 1.0], ["The", 2014.02, 2014.26, 1.0], ["answer", 2014.26, 2014.5, 1.0], ["is", 2014.5, 2014.68, 1.0], ["yes.", 2014.68, 2014.9, 1.0], ["And", 2015.06, 2015.1, 1.0], ["I", 2015.1, 2015.2, 1.0], ["always", 2015.2, 2015.32, 1.0], ["say,", 2015.32, 2015.52, 1.0], ["look,", 2015.64, 2015.74, 1.0], ["go", 2015.86, 2015.96, 1.0], ["Google", 2015.96, 2016.22, 1.0], ["CCW", 2016.22, 2017.36, 1.0], ["Safe.", 2017.36, 2017.6, 1.0]]}, {"start": 2017.723, "end": 2019.923, "text": "Go try to Google something negative like", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Go", 2017.72, 2017.8, 1.0], ["try", 2017.8, 2018.24, 1.0], ["to", 2018.24, 2018.4, 1.0], ["Google", 2018.4, 2018.7, 1.0], ["something", 2018.7, 2019.12, 1.0], ["negative", 2019.12, 2019.54, 1.0], ["like", 2019.54, 2019.92, 1.0]]}, {"start": 2020.85, "end": 2025.97, "text": "CCW safe didn't cover me or wouldn't, or drop whatever. You can't find anything.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["CCW", 2020.85, 2021.51, 1.0], ["safe", 2021.51, 2021.83, 1.0], ["didn't", 2021.83, 2022.53, 1.0], ["cover", 2022.53, 2022.77, 1.0], ["me", 2022.77, 2022.95, 1.0], ["or", 2022.95, 2023.17, 1.0], ["wouldn't,", 2023.17, 2023.55, 1.0], ["or", 2023.59, 2023.77, 1.0], ["drop", 2023.77, 2024.13, 1.0], ["whatever.", 2024.13, 2024.43, 1.0], ["You", 2024.77, 2025.21, 1.0], ["can't", 2025.21, 2025.41, 1.0], ["find", 2025.41, 2025.65, 1.0], ["anything.", 2025.65, 2025.97, 1.0]]}, {"start": 2026.43, "end": 2029.65, "text": "There's no video of a guy saying, oh, they did this to me. And it was terrible", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["There's", 2026.43, 2026.59, 1.0], ["no", 2026.59, 2026.73, 1.0], ["video", 2026.73, 2026.97, 1.0], ["of", 2026.97, 2027.13, 1.0], ["a", 2027.13, 2027.21, 1.0], ["guy", 2027.21, 2027.35, 1.0], ["saying,", 2027.35, 2027.63, 1.0], ["oh,", 2027.73, 2027.81, 1.0], ["they", 2027.85, 2027.95, 1.0], ["did", 2027.95, 2028.13, 1.0], ["this", 2028.13, 2028.31, 1.0], ["to", 2028.31, 2028.43, 1.0], ["me.", 2028.43, 2028.63, 1.0], ["And", 2028.73, 2029.09, 1.0], ["it", 2029.09, 2029.17, 1.0], ["was", 2029.17, 2029.29, 1.0], ["terrible", 2029.29, 2029.65, 1.0]]}, {"start": 2029.65, "end": 2034.17, "text": "because we don't do it. We always have a bias to take care of the members.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["because", 2029.65, 2030.35, 1.0], ["we", 2030.35, 2030.49, 1.0], ["don't", 2030.49, 2030.63, 1.0], ["do", 2030.63, 2030.75, 1.0], ["it.", 2030.75, 2030.93, 1.0], ["We", 2031.03, 2031.41, 1.0], ["always", 2031.41, 2032.23, 1.0], ["have", 2032.23, 2032.55, 1.0], ["a", 2032.55, 2032.67, 1.0], ["bias", 2032.67, 2033.03, 1.0], ["to", 2033.03, 2033.23, 1.0], ["take", 2033.23, 2033.41, 1.0], ["care", 2033.41, 2033.53, 1.0], ["of", 2033.53, 2033.63, 1.0], ["the", 2033.63, 2033.73, 1.0], ["members.", 2033.73, 2034.17, 1.0]]}, {"start": 2035.05, "end": 2039.69, "text": "When they call us and report their incident, that's all the information we have", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["When", 2035.05, 2035.49, 1.0], ["they", 2035.49, 2035.65, 1.0], ["call", 2035.65, 2035.91, 1.0], ["us", 2035.91, 2036.09, 1.0], ["and", 2036.09, 2036.21, 1.0], ["report", 2036.21, 2036.51, 1.0], ["their", 2036.51, 2036.71, 1.0], ["incident,", 2036.71, 2037.09, 1.0], ["that's", 2037.49, 2038.67, 1.0], ["all", 2038.67, 2038.77, 1.0], ["the", 2038.77, 2038.87, 1.0], ["information", 2038.87, 2039.25, 1.0], ["we", 2039.25, 2039.45, 1.0], ["have", 2039.45, 2039.69, 1.0]]}, {"start": 2039.69, "end": 2040.81, "text": "is what they're telling us.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["is", 2039.69, 2039.83, 1.0], ["what", 2039.83, 2039.99, 1.0], ["they're", 2039.99, 2040.17, 1.0], ["telling", 2040.17, 2040.45, 1.0], ["us.", 2040.45, 2040.81, 1.0]]}, {"start": 2041.11, "end": 2043.21, "text": "And so that's the truth.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 2041.11, 2041.33, 1.0], ["so", 2041.33, 2041.53, 1.0], ["that's", 2041.53, 2042.77, 1.0], ["the", 2042.77, 2042.89, 1.0], ["truth.", 2042.89, 2043.21, 1.0]]}, {"start": 2044.13, "end": 2047.97, "text": "We're acting on that and deploying resources immediately and away we go.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We're", 2044.13, 2044.57, 1.0], ["acting", 2044.57, 2044.91, 1.0], ["on", 2044.91, 2045.15, 1.0], ["that", 2045.15, 2045.39, 1.0], ["and", 2045.39, 2045.57, 1.0], ["deploying", 2045.57, 2045.97, 1.0], ["resources", 2045.97, 2046.55, 1.0], ["immediately", 2046.55, 2047.03, 1.0], ["and", 2047.03, 2047.29, 1.0], ["away", 2047.29, 2047.51, 1.0], ["we", 2047.51, 2047.67, 1.0], ["go.", 2047.67, 2047.97, 1.0]]}, {"start": 2047.97, "end": 2051.03, "text": "You know, we're not trying to, we're not an insurance company.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["You", 2047.97, 2048.27, 1.0], ["know,", 2048.27, 2048.35, 1.0], ["we're", 2048.47, 2048.57, 1.0], ["not", 2048.57, 2048.77, 1.0], ["trying", 2048.77, 2049.07, 1.0], ["to,", 2049.07, 2049.25, 1.0], ["we're", 2049.39, 2049.97, 1.0], ["not", 2049.97, 2050.17, 1.0], ["an", 2050.17, 2050.33, 1.0], ["insurance", 2050.33, 2050.63, 1.0], ["company.", 2050.63, 2051.03, 1.0]]}, {"start": 2051.17, "end": 2055.51, "text": "We're not trying to find ways to deny coverage or not cover it.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We're", 2051.17, 2051.65, 1.0], ["not", 2051.65, 2051.75, 1.0], ["trying", 2051.75, 2051.95, 1.0], ["to", 2051.95, 2052.09, 1.0], ["find", 2052.09, 2052.35, 1.0], ["ways", 2052.35, 2052.71, 1.0], ["to", 2052.71, 2052.95, 1.0], ["deny", 2052.95, 2053.93, 1.0], ["coverage", 2053.93, 2054.47, 1.0], ["or", 2054.47, 2054.71, 1.0], ["not", 2054.71, 2055.01, 1.0], ["cover", 2055.01, 2055.35, 1.0], ["it.", 2055.35, 2055.51, 1.0]]}, {"start": 2055.67, "end": 2060.11, "text": "We're trying to find ways to serve you immediately. So we don't wait around", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We're", 2055.67, 2056.09, 1.0], ["trying", 2056.09, 2056.21, 1.0], ["to", 2056.21, 2056.33, 1.0], ["find", 2056.33, 2056.51, 1.0], ["ways", 2056.51, 2056.77, 1.0], ["to", 2056.77, 2056.95, 1.0], ["serve", 2056.95, 2057.29, 1.0], ["you", 2057.29, 2057.53, 1.0], ["immediately.", 2057.53, 2058.11, 1.0], ["So", 2058.11, 2058.59, 1.0], ["we", 2058.59, 2059.33, 1.0], ["don't", 2059.33, 2059.59, 1.0], ["wait", 2059.59, 2059.83, 1.0], ["around", 2059.83, 2060.11, 1.0]]}, {"start": 2060.11, "end": 2064.21, "text": "for more information. Like when it's time to go, we giddy up.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["for", 2060.11, 2060.35, 1.0], ["more", 2060.35, 2060.65, 1.0], ["information.", 2060.65, 2061.23, 1.0], ["Like", 2061.23, 2061.67, 1.0], ["when", 2061.67, 2061.87, 1.0], ["it's", 2061.87, 2062.77, 1.0], ["time", 2062.77, 2062.93, 1.0], ["to", 2062.93, 2063.05, 1.0], ["go,", 2063.05, 2063.27, 1.0], ["we", 2063.43, 2063.67, 1.0], ["giddy", 2063.67, 2063.99, 1.0], ["up.", 2063.99, 2064.21, 1.0]]}, {"start": 2064.37, "end": 2065.27, "text": "We're hiring attorneys.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We're", 2064.37, 2064.53, 1.0], ["hiring", 2064.53, 2064.81, 1.0], ["attorneys.", 2064.81, 2065.27, 1.0]]}, {"start": 2065.45, "end": 2068.99, "text": "If we need to send someone on site, we send them on site, whatever is needed.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["If", 2065.45, 2065.87, 1.0], ["we", 2065.87, 2065.97, 1.0], ["need", 2065.97, 2066.09, 1.0], ["to", 2066.09, 2066.19, 1.0], ["send", 2066.19, 2066.37, 1.0], ["someone", 2066.37, 2066.63, 1.0], ["on", 2066.63, 2066.85, 1.0], ["site,", 2066.85, 2067.07, 1.0], ["we", 2067.19, 2067.27, 1.0], ["send", 2067.27, 2067.47, 1.0], ["them", 2067.47, 2067.59, 1.0], ["on", 2067.59, 2067.75, 1.0], ["site,", 2067.75, 2067.99, 1.0], ["whatever", 2068.17, 2068.41, 1.0], ["is", 2068.41, 2068.75, 1.0], ["needed.", 2068.75, 2068.99, 1.0]]}, {"start": 2069.07, "end": 2074.15, "text": "We start doing that based on what the member tells us, because that's the original", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We", 2069.07, 2069.55, 1.0], ["start", 2069.55, 2069.79, 1.0], ["doing", 2069.79, 2069.99, 1.0], ["that", 2069.99, 2070.27, 1.0], ["based", 2070.27, 2070.57, 1.0], ["on", 2070.57, 2070.71, 1.0], ["what", 2070.71, 2070.83, 1.0], ["the", 2070.83, 2070.97, 1.0], ["member", 2070.97, 2071.17, 1.0], ["tells", 2071.17, 2071.47, 1.0], ["us,", 2071.47, 2071.63, 1.0], ["because", 2071.71, 2071.95, 1.0], ["that's", 2071.95, 2072.41, 1.0], ["the", 2072.41, 2073.21, 1.0], ["original", 2073.21, 2074.15, 1.0]]}, {"start": 2074.15, "end": 2079.51, "text": "source of the information. and we assume that they're telling us the truth, and they usually are.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["source", 2074.15, 2074.53, 1.0], ["of", 2074.53, 2074.65, 1.0], ["the", 2074.65, 2074.77, 1.0], ["information.", 2074.77, 2075.19, 1.0], ["and", 2075.19, 2075.55, 1.0], ["we", 2075.55, 2075.77, 1.0], ["assume", 2075.77, 2076.73, 1.0], ["that", 2076.73, 2076.89, 1.0], ["they're", 2076.89, 2077.07, 1.0], ["telling", 2077.07, 2077.33, 1.0], ["us", 2077.33, 2077.53, 1.0], ["the", 2077.53, 2077.65, 1.0], ["truth,", 2077.65, 2077.91, 1.0], ["and", 2077.93, 2078.21, 1.0], ["they", 2078.21, 2078.99, 1.0], ["usually", 2078.99, 2079.23, 1.0], ["are.", 2079.23, 2079.51, 1.0]]}, {"start": 2079.99, "end": 2085.71, "text": "Yeah. Yep. So, I mean, that's a very valid point and a very valid question.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["Yeah.", 2079.99, 2080.11, 1.0], ["Yep.", 2080.61, 2080.77, 1.0], ["So,", 2081.59, 2081.85, 1.0], ["I", 2081.95, 2082.01, 1.0], ["mean,", 2082.01, 2082.09, 1.0], ["that's", 2082.09, 2082.27, 1.0], ["a", 2082.27, 2082.35, 1.0], ["very", 2082.35, 2082.53, 1.0], ["valid", 2082.53, 2082.81, 1.0], ["point", 2082.81, 2083.15, 1.0], ["and", 2083.15, 2084.35, 1.0], ["a", 2084.35, 2084.45, 1.0], ["very", 2084.45, 2084.65, 1.0], ["valid", 2084.65, 2085.03, 1.0], ["question.", 2085.03, 2085.71, 1.0]]}, {"start": 2086.01, "end": 2088.35, "text": "The question being, you basically just answered it.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["The", 2086.01, 2086.39, 1.0], ["question", 2086.39, 2086.59, 1.0], ["being,", 2086.59, 2086.87, 1.0], ["you", 2087.05, 2087.21, 1.0], ["basically", 2087.21, 2087.49, 1.0], ["just", 2087.49, 2087.71, 1.0], ["answered", 2087.71, 2088.11, 1.0], ["it.", 2088.11, 2088.35, 1.0]]}, {"start": 2088.77, "end": 2093.59, "text": "How do I know? If I become a member, how do I know you're really going to have my back?", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["How", 2088.77, 2089.21, 1.0], ["do", 2089.21, 2089.35, 1.0], ["I", 2089.35, 2089.53, 1.0], ["know?", 2089.53, 2089.69, 1.0], ["If", 2089.79, 2089.85, 1.0], ["I", 2089.85, 2089.91, 1.0], ["become", 2089.91, 2090.13, 1.0], ["a", 2090.13, 2090.25, 1.0], ["member,", 2090.25, 2090.47, 1.0], ["how", 2090.61, 2090.97, 1.0], ["do", 2090.97, 2091.17, 1.0], ["I", 2091.17, 2091.33, 1.0], ["know", 2091.33, 2091.51, 1.0], ["you're", 2091.51, 2091.81, 1.0], ["really", 2091.81, 2092.29, 1.0], ["going", 2092.29, 2092.57, 1.0], ["to", 2092.57, 2092.75, 1.0], ["have", 2092.75, 2092.99, 1.0], ["my", 2092.99, 2093.21, 1.0], ["back?", 2093.21, 2093.59, 1.0]]}, {"start": 2094.11, "end": 2098.21, "text": "And I'll tell you, the answer I've given is that, well, there's a proven track", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 2094.11, 2094.55, 1.0], ["I'll", 2094.55, 2094.91, 1.0], ["tell", 2094.91, 2095.03, 1.0], ["you,", 2095.03, 2095.13, 1.0], ["the", 2095.19, 2095.47, 1.0], ["answer", 2095.47, 2095.75, 1.0], ["I've", 2095.75, 2096.03, 1.0], ["given", 2096.03, 2096.27, 1.0], ["is", 2096.27, 2096.67, 1.0], ["that,", 2096.67, 2096.93, 1.0], ["well,", 2097.15, 2097.29, 1.0], ["there's", 2097.33, 2097.51, 1.0], ["a", 2097.51, 2097.63, 1.0], ["proven", 2097.63, 2097.91, 1.0], ["track", 2097.91, 2098.21, 1.0]]}, {"start": 2098.21, "end": 2102.65, "text": "record with your company of actually following through on that and actually", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["record", 2098.21, 2098.57, 1.0], ["with", 2098.57, 2098.77, 1.0], ["your", 2098.77, 2098.89, 1.0], ["company", 2098.89, 2099.27, 1.0], ["of", 2099.27, 2099.77, 1.0], ["actually", 2099.77, 2100.75, 1.0], ["following", 2100.75, 2101.17, 1.0], ["through", 2101.17, 2101.45, 1.0], ["on", 2101.45, 2101.69, 1.0], ["that", 2101.69, 2101.95, 1.0], ["and", 2101.95, 2102.39, 1.0], ["actually", 2102.39, 2102.65, 1.0]]}, {"start": 2102.65, "end": 2104.91, "text": "following through in such a way like the case we mentioned earlier.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["following", 2102.65, 2103.03, 1.0], ["through", 2103.03, 2103.23, 1.0], ["in", 2103.23, 2103.35, 1.0], ["such", 2103.35, 2103.47, 1.0], ["a", 2103.47, 2103.51, 1.0], ["way", 2103.51, 2103.65, 1.0], ["like", 2103.65, 2103.81, 1.0], ["the", 2103.81, 2103.97, 1.0], ["case", 2103.97, 2104.21, 1.0], ["we", 2104.21, 2104.33, 1.0], ["mentioned", 2104.33, 2104.57, 1.0], ["earlier.", 2104.57, 2104.91, 1.0]]}, {"start": 2105.19, "end": 2108.75, "text": "Of actually sticking by somebody in a difficult case.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Of", 2105.19, 2105.43, 1.0], ["actually", 2105.43, 2105.83, 1.0], ["sticking", 2105.83, 2106.33, 1.0], ["by", 2106.33, 2106.61, 1.0], ["somebody", 2106.61, 2106.99, 1.0], ["in", 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stood", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["case", 2113.23, 2113.75, 1.0], ["with", 2113.75, 2114.71, 1.0], ["prosecutors", 2114.71, 2115.81, 1.0], ["that", 2115.81, 2116.13, 1.0], ["wanted", 2116.13, 2116.31, 1.0], ["to", 2116.31, 2116.43, 1.0], ["come", 2116.43, 2116.59, 1.0], ["after", 2116.59, 2116.85, 1.0], ["somebody,", 2116.85, 2117.35, 1.0], ["and", 2117.97, 2118.29, 1.0], ["you", 2118.29, 2118.41, 1.0], ["guys", 2118.41, 2118.65, 1.0], ["stood", 2118.65, 2119.13, 1.0]]}, {"start": 2119.13, "end": 2123.83, "text": "behind your member, backed him up the whole way through, paid for his defense,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["behind", 2119.13, 2119.59, 1.0], ["your", 2119.59, 2119.83, 1.0], ["member,", 2119.83, 2120.13, 1.0], ["backed", 2120.41, 2120.61, 1.0], ["him", 2120.61, 2120.75, 1.0], ["up", 2120.75, 2120.87, 1.0], ["the", 2120.87, 2121.05, 1.0], ["whole", 2121.05, 2121.37, 1.0], ["way", 2121.37, 2121.57, 1.0], 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2130.67, 1.0], ["will", 2130.67, 2130.83, 1.0], ["stand", 2130.83, 2131.13, 1.0], ["behind", 2131.13, 2131.63, 1.0], ["your", 2131.63, 2132.37, 1.0], ["members,", 2132.37, 2132.69, 1.0]]}, {"start": 2132.69, "end": 2136.01, "text": "even in times where it's like, oh, this could be difficult.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["even", 2132.69, 2133.01, 1.0], ["in", 2133.01, 2133.33, 1.0], ["times", 2133.33, 2133.71, 1.0], ["where", 2133.71, 2133.95, 1.0], ["it's", 2133.95, 2134.13, 1.0], ["like,", 2134.13, 2134.31, 1.0], ["oh,", 2134.31, 2134.49, 1.0], ["this", 2134.69, 2134.85, 1.0], ["could", 2134.85, 2135.31, 1.0], ["be", 2135.31, 2135.51, 1.0], ["difficult.", 2135.51, 2136.01, 1.0]]}, {"start": 2136.81, "end": 2141.37, "text": "Yeah, you know, I guess we don't even think about it as difficult.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Yeah,", 2136.81, 2137.25, 1.0], ["you", 2137.77, 2137.91, 1.0], ["know,", 2137.91, 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"end": 2151.61, "text": "clear cut. 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You know, there's some people in the industry who have some", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["That's", 2211.39, 2211.79, 1.0], ["fine", 2211.79, 2211.97, 1.0], ["by", 2211.97, 2212.15, 1.0], ["us.", 2212.15, 2212.41, 1.0], ["You", 2212.81, 2213.21, 1.0], ["know,", 2213.21, 2213.33, 1.0], ["there's", 2213.47, 2213.67, 1.0], ["some", 2213.67, 2213.91, 1.0], ["people", 2213.91, 2214.35, 1.0], ["in", 2214.35, 2214.49, 1.0], ["the", 2214.49, 2214.59, 1.0], ["industry", 2214.59, 2214.93, 1.0], ["who", 2214.93, 2215.37, 1.0], ["have", 2215.37, 2215.63, 1.0], ["some", 2215.63, 2215.83, 1.0]]}, {"start": 2215.826, "end": 2219.706, "text": "insurance restrictions where you take the plea bargain, you're now guilty of", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["insurance", 2215.83, 2216.27, 1.0], ["restrictions", 2216.27, 2216.79, 1.0], ["where", 2216.79, 2217.27, 1.0], ["you", 2217.27, 2218.03, 1.0], ["take", 2218.03, 2218.19, 1.0], ["the", 2218.19, 2218.27, 1.0], ["plea", 2218.27, 2218.43, 1.0], ["bargain,", 2218.43, 2218.77, 1.0], ["you're", 2218.91, 2218.97, 1.0], ["now", 2218.97, 2219.11, 1.0], ["guilty", 2219.11, 2219.45, 1.0], ["of", 2219.45, 2219.71, 1.0]]}, {"start": 2219.706, "end": 2222.486, "text": "whatever that lower-level crime is,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["whatever", 2219.71, 2219.97, 1.0], ["that", 2219.97, 2220.35, 1.0], ["lower-level", 2220.35, 2221.25, 1.0], ["crime", 2221.25, 2221.95, 1.0], ["is,", 2221.95, 2222.49, 1.0]]}, {"start": 2223.086, "end": 2227.106, "text": "and they have to ask for the money back that they spent on your behalf because", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["and", 2223.09, 2223.49, 1.0], ["they", 2223.49, 2223.63, 1.0], ["have", 2223.63, 2223.81, 1.0], ["to", 2223.81, 2223.95, 1.0], ["ask", 2223.95, 2224.19, 1.0], ["for", 2224.19, 2224.33, 1.0], ["the", 2224.33, 2224.41, 1.0], ["money", 2224.41, 2224.55, 1.0], ["back", 2224.55, 2224.89, 1.0], ["that", 2224.89, 2225.27, 1.0], ["they", 2225.27, 2225.93, 1.0], ["spent", 2225.93, 2226.17, 1.0], ["on", 2226.17, 2226.31, 1.0], ["your", 2226.31, 2226.47, 1.0], ["behalf", 2226.47, 2226.83, 1.0], ["because", 2226.83, 2227.11, 1.0]]}, {"start": 2227.106, "end": 2229.306, "text": "that's the way the insurance industry works.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["that's", 2227.11, 2227.51, 1.0], ["the", 2227.51, 2227.59, 1.0], ["way", 2227.59, 2227.71, 1.0], ["the", 2227.71, 2227.85, 1.0], ["insurance", 2227.85, 2228.41, 1.0], ["industry", 2228.41, 2228.93, 1.0], ["works.", 2228.93, 2229.31, 1.0]]}, {"start": 2229.486, "end": 2230.166, "text": "It's regulated.", "confidence": 0.95, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["It's", 2229.49, 2229.73, 0.95], ["regulated.", 2229.73, 2230.17, 0.95]]}, {"start": 2230.446, "end": 2233.246, "text": "Right. Our structure is not like that. So you want to take a plea and that's", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Right.", 2230.45, 2230.73, 1.0], ["Our", 2230.83, 2231.01, 1.0], ["structure", 2231.01, 2231.33, 1.0], ["is", 2231.33, 2231.51, 1.0], ["not", 2231.51, 2231.65, 1.0], ["like", 2231.65, 2231.85, 1.0], ["that.", 2231.85, 2232.05, 1.0], ["So", 2232.15, 2232.23, 1.0], ["you", 2232.23, 2232.35, 1.0], ["want", 2232.35, 2232.45, 1.0], ["to", 2232.45, 2232.51, 1.0], ["take", 2232.51, 2232.63, 1.0], ["a", 2232.63, 2232.75, 1.0], ["plea", 2232.75, 2232.89, 1.0], ["and", 2232.89, 2233.03, 1.0], ["that's", 2233.03, 2233.25, 1.0]]}, {"start": 2233.246, "end": 2236.686, "text": "favorable for you? Fine by us. We're not asking for the money back. Okay.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["favorable", 2233.25, 2233.55, 1.0], ["for", 2233.55, 2233.79, 1.0], ["you?", 2233.79, 2234.03, 1.0], ["Fine", 2234.11, 2234.41, 1.0], ["by", 2234.41, 2234.63, 1.0], ["us.", 2234.63, 2234.91, 1.0], ["We're", 2234.99, 2235.25, 1.0], ["not", 2235.25, 2235.39, 1.0], ["asking", 2235.39, 2235.67, 1.0], ["for", 2235.67, 2235.83, 1.0], ["the", 2235.83, 2235.93, 1.0], ["money", 2235.93, 2236.09, 1.0], ["back.", 2236.09, 2236.35, 1.0], ["Okay.", 2236.47, 2236.69, 1.0]]}, {"start": 2236.846, "end": 2239.366, "text": "You don't take the plea. You go to trial. You lose.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["You", 2236.85, 2237.25, 1.0], ["don't", 2237.25, 2237.41, 1.0], ["take", 2237.41, 2237.57, 1.0], ["the", 2237.57, 2237.69, 1.0], ["plea.", 2237.69, 2237.91, 1.0], ["You", 2238.05, 2238.15, 1.0], ["go", 2238.15, 2238.33, 1.0], ["to", 2238.33, 2238.45, 1.0], ["trial.", 2238.45, 2238.73, 1.0], ["You", 2238.73, 2238.95, 1.0], ["lose.", 2238.95, 2239.37, 1.0]]}, {"start": 2240.106, "end": 2243.746, "text": "You want to have fine by us we don't I mean we're not happy we want you to get", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["You", 2240.11, 2240.55, 1.0], ["want", 2240.55, 2240.71, 1.0], ["to", 2240.71, 2240.77, 1.0], ["have", 2240.77, 2240.93, 1.0], ["fine", 2240.93, 2241.55, 1.0], ["by", 2241.55, 2241.75, 1.0], ["us", 2241.75, 2241.95, 1.0], ["we", 2241.95, 2242.11, 1.0], ["don't", 2242.11, 2242.23, 1.0], ["I", 2242.23, 2242.39, 1.0], ["mean", 2242.39, 2242.47, 1.0], ["we're", 2242.47, 2242.75, 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We have an unlimited", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I", 2287.32, 2287.38, 1.0], ["mean,", 2287.38, 2287.42, 1.0], ["we", 2287.44, 2287.58, 1.0], ["have", 2287.58, 2287.78, 1.0], ["an", 2287.78, 2287.9, 1.0], ["unlimited", 2287.9, 2288.3, 1.0], ["budget", 2288.3, 2288.66, 1.0], ["for", 2288.66, 2289.08, 1.0], ["the", 2289.08, 2289.24, 1.0], ["defense", 2289.24, 2289.56, 1.0], ["costs.", 2289.56, 2289.84, 1.0], ["We", 2289.96, 2289.96, 1.0], ["have", 2289.96, 2290.08, 1.0], ["an", 2290.08, 2290.16, 1.0], ["unlimited", 2290.16, 2290.54, 1.0]]}, {"start": 2290.542, "end": 2298.362, "text": "budget for the private investigators, the expert witnesses, the forensic, all that kind of stuff.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["budget", 2290.54, 2290.9, 1.0], ["for", 2290.9, 2291.64, 1.0], ["the", 2291.64, 2291.86, 1.0], ["private", 2291.86, 2292.36, 1.0], ["investigators,", 2292.36, 2293.1, 1.0], ["the", 2293.38, 2293.48, 1.0], ["expert", 2293.48, 2294.14, 1.0], ["witnesses,", 2294.14, 2294.64, 1.0], ["the", 2295.44, 2295.84, 1.0], ["forensic,", 2295.84, 2296.42, 1.0], ["all", 2296.68, 2297.58, 1.0], ["that", 2297.58, 2297.78, 1.0], ["kind", 2297.78, 2297.98, 1.0], ["of", 2297.98, 2298.1, 1.0], ["stuff.", 2298.1, 2298.36, 1.0]]}, {"start": 2298.462, "end": 2300.782, "text": "These are things that people don't necessarily think about. They think,", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["These", 2298.46, 2298.68, 1.0], ["are", 2298.68, 2298.84, 1.0], ["things", 2298.84, 2299.04, 1.0], ["that", 2299.04, 2299.24, 1.0], ["people", 2299.24, 2299.42, 1.0], ["don't", 2299.42, 2299.74, 1.0], ["necessarily", 2299.74, 2300.14, 1.0], ["think", 2300.14, 2300.36, 1.0], ["about.", 2300.36, 2300.5, 1.0], ["They", 2300.6, 2300.64, 1.0], ["think,", 2300.64, 2300.78, 1.0]]}, {"start": 2300.882, "end": 2305.082, "text": "oh, I'll just go hire an attorney. But then it's like, but you need other experts.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["oh,", 2300.88, 2300.9, 1.0], ["I'll", 2300.92, 2301.0, 1.0], ["just", 2301.0, 2301.08, 1.0], ["go", 2301.08, 2301.2, 1.0], ["hire", 2301.2, 2301.36, 1.0], ["an", 2301.36, 2301.46, 1.0], ["attorney.", 2301.46, 2301.7, 1.0], ["But", 2301.86, 2301.96, 1.0], ["then", 2301.96, 2302.12, 1.0], ["it's", 2302.12, 2302.3, 1.0], ["like,", 2302.3, 2302.44, 1.0], ["but", 2302.56, 2302.78, 1.0], ["you", 2302.78, 2303.04, 1.0], ["need", 2303.04, 2303.5, 1.0], ["other", 2303.5, 2304.12, 1.0], ["experts.", 2304.12, 2305.08, 1.0]]}, {"start": 2306.222, "end": 2309.502, "text": "Yeah and it really it starts with the right attorney a", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Yeah", 2306.22, 2306.66, 1.0], ["and", 2306.66, 2307.08, 1.0], ["it", 2307.08, 2307.2, 1.0], ["really", 2307.2, 2307.42, 1.0], ["it", 2307.42, 2307.72, 1.0], ["starts", 2307.72, 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2351.32, 1.0], ["in", 2351.32, 2351.4, 1.0], ["the", 2351.4, 2351.48, 1.0], ["denver", 2351.48, 2351.8, 1.0], ["metro", 2351.8, 2352.36, 1.0], ["area", 2352.36, 2352.72, 1.0], ["so", 2352.72, 2353.02, 1.0], ["we", 2353.02, 2353.58, 1.0], ["could", 2353.58, 2353.72, 1.0], ["have", 2353.72, 2354.02, 1.0], ["three", 2354.02, 2354.72, 1.0], ["incidents", 2354.72, 2355.14, 1.0], ["in", 2355.14, 2355.36, 1.0], ["denver", 2355.36, 2355.66, 1.0], ["in", 2355.66, 2356.02, 1.0], ["the", 2356.02, 2356.12, 1.0]]}, {"start": 2356.122, "end": 2358.302, "text": "same week we don't that's a lot but If there were,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["same", 2356.12, 2356.3, 1.0], ["week", 2356.3, 2356.54, 1.0], ["we", 2356.54, 2356.78, 1.0], ["don't", 2356.78, 2357.0, 1.0], ["that's", 2357.0, 2357.28, 1.0], ["a", 2357.28, 2357.36, 1.0], ["lot", 2357.36, 2357.56, 1.0], ["but", 2357.56, 2357.76, 1.0], ["If", 2357.76, 2357.9, 1.0], ["there", 2357.9, 2358.0, 1.0], ["were,", 2358.0, 2358.3, 1.0]]}, {"start": 2358.562, "end": 2362.662, "text": "and let's say one was brandishing and one was a home invasion where the member", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["and", 2358.56, 2358.94, 1.0], ["let's", 2358.94, 2359.12, 1.0], ["say", 2359.12, 2359.24, 1.0], ["one", 2359.24, 2359.48, 1.0], ["was", 2359.48, 2359.7, 1.0], ["brandishing", 2359.7, 2360.18, 1.0], ["and", 2360.18, 2360.66, 1.0], ["one", 2360.66, 2360.88, 1.0], ["was", 2360.88, 2361.2, 1.0], ["a", 2361.2, 2361.46, 1.0], ["home", 2361.46, 2361.76, 1.0], ["invasion", 2361.76, 2362.14, 1.0], ["where", 2362.14, 2362.32, 1.0], ["the", 2362.32, 2362.46, 1.0], ["member", 2362.46, 2362.66, 1.0]]}, {"start": 2362.662, "end": 2366.182, "text": "had a shoot and they killed the person, that's probably two different attorneys.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["had", 2362.66, 2362.86, 1.0], ["a", 2362.86, 2363.04, 1.0], ["shoot", 2363.04, 2363.26, 1.0], ["and", 2363.26, 2363.44, 1.0], ["they", 2363.44, 2363.58, 1.0], ["killed", 2363.58, 2363.82, 1.0], ["the", 2363.82, 2363.96, 1.0], ["person,", 2363.96, 2364.32, 1.0], ["that's", 2364.6, 2365.16, 1.0], ["probably", 2365.16, 2365.36, 1.0], ["two", 2365.36, 2365.52, 1.0], ["different", 2365.52, 2365.78, 1.0], ["attorneys.", 2365.78, 2366.18, 1.0]]}, {"start": 2366.602, "end": 2371.682, "text": "Like we need a very specific skill set, you know, and let's say that member's charged with murder.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Like", 2366.6, 2367.04, 1.0], ["we", 2367.04, 2367.28, 1.0], ["need", 2367.28, 2367.44, 1.0], ["a", 2367.44, 2367.54, 1.0], ["very", 2367.54, 2367.78, 1.0], ["specific", 2367.78, 2368.5, 1.0], ["skill", 2368.5, 2368.9, 1.0], ["set,", 2368.9, 2369.34, 1.0], ["you", 2369.6, 2370.08, 1.0], ["know,", 2370.08, 2370.16, 1.0], ["and", 2370.22, 2370.3, 1.0], ["let's", 2370.3, 2370.46, 1.0], ["say", 2370.46, 2370.56, 1.0], ["that", 2370.56, 2370.72, 1.0], 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The brandishing one, we probably don't need", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["That's", 2377.04, 2377.48, 1.0], ["the", 2377.48, 2377.62, 1.0], ["standard", 2377.62, 2377.92, 1.0], ["for", 2377.92, 2378.12, 1.0], ["that", 2378.12, 2378.32, 1.0], ["one.", 2378.32, 2378.48, 1.0], ["The", 2378.7, 2379.1, 1.0], ["brandishing", 2379.1, 2379.52, 1.0], ["one,", 2379.52, 2379.78, 1.0], ["we", 2379.88, 2380.26, 1.0], ["probably", 2380.26, 2380.56, 1.0], ["don't", 2380.56, 2380.74, 1.0], ["need", 2380.74, 2380.88, 1.0]]}, {"start": 2380.882, "end": 2384.042, "text": "that same person. We need a person who's doing a lot of those types of cases.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["that", 2380.88, 2381.06, 1.0], ["same", 2381.06, 2381.26, 1.0], ["person.", 2381.26, 2381.54, 1.0], ["We", 2381.54, 2381.78, 1.0], ["need", 2381.78, 2381.92, 1.0], ["a", 2381.92, 2382.02, 1.0], ["person", 2382.02, 2382.26, 1.0], ["who's", 2382.26, 2382.48, 1.0], ["doing", 2382.48, 2382.66, 1.0], ["a", 2382.66, 2382.84, 1.0], ["lot", 2382.84, 2382.98, 1.0], ["of", 2382.98, 2383.12, 1.0], ["those", 2383.12, 2383.34, 1.0], ["types", 2383.34, 2383.56, 1.0], ["of", 2383.56, 2383.74, 1.0], ["cases.", 2383.74, 2384.04, 1.0]]}, {"start": 2384.042, "end": 2388.282, "text": "So it's very customized. It's not a list. It's not a, hey, oh,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 2384.04, 2384.38, 1.0], ["it's", 2384.38, 2385.16, 1.0], ["very", 2385.16, 2385.48, 1.0], ["customized.", 2385.48, 2385.92, 1.0], ["It's", 2385.92, 2386.32, 1.0], ["not", 2386.32, 2386.48, 1.0], ["a", 2386.48, 2386.62, 1.0], ["list.", 2386.62, 2387.0, 1.0], ["It's", 2387.0, 2387.32, 1.0], ["not", 2387.32, 2387.54, 1.0], ["a,", 2387.54, 2387.76, 1.0], ["hey,", 2387.92, 2388.04, 1.0], ["oh,", 2388.16, 2388.28, 1.0]]}, {"start": 2388.362, "end": 2390.502, "text": "well, we have two guys in Denver and that's all we use.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["well,", 2388.36, 2388.46, 1.0], ["we", 2388.54, 2388.6, 1.0], ["have", 2388.6, 2388.78, 1.0], ["two", 2388.78, 2388.94, 1.0], ["guys", 2388.94, 2389.22, 1.0], ["in", 2389.22, 2389.36, 1.0], ["Denver", 2389.36, 2389.6, 1.0], ["and", 2389.6, 2389.72, 1.0], ["that's", 2389.72, 2389.92, 1.0], ["all", 2389.92, 2390.06, 1.0], ["we", 2390.06, 2390.22, 1.0], ["use.", 2390.22, 2390.5, 1.0]]}, {"start": 2391.131, "end": 2395.271, "text": "In every situation, we're dialing in. Now, are there some cities where we use", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["In", 2391.13, 2391.43, 1.0], ["every", 2391.43, 2391.79, 1.0], ["situation,", 2391.79, 2392.39, 1.0], ["we're", 2392.43, 2393.09, 1.0], ["dialing", 2393.09, 2393.59, 1.0], ["in.", 2393.59, 2393.83, 1.0], ["Now,", 2393.95, 2394.07, 1.0], ["are", 2394.11, 2394.21, 1.0], ["there", 2394.21, 2394.31, 1.0], ["some", 2394.31, 2394.49, 1.0], ["cities", 2394.49, 2394.73, 1.0], ["where", 2394.73, 2394.91, 1.0], ["we", 2394.91, 2395.03, 1.0], ["use", 2395.03, 2395.27, 1.0]]}, {"start": 2395.271, "end": 2396.431, "text": "the same person more than once?", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["the", 2395.27, 2395.41, 1.0], ["same", 2395.41, 2395.59, 1.0], ["person", 2395.59, 2395.85, 1.0], ["more", 2395.85, 2396.03, 1.0], ["than", 2396.03, 2396.15, 1.0], ["once?", 2396.15, 2396.43, 1.0]]}, {"start": 2396.511, "end": 2399.651, "text": "Of course, because they've had success, and it's the same type of case,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Of", 2396.51, 2396.59, 1.0], ["course,", 2396.59, 2396.83, 1.0], ["because", 2396.95, 2397.13, 1.0], ["they've", 2397.13, 2397.37, 1.0], ["had", 2397.37, 2397.51, 1.0], ["success,", 2397.51, 2398.01, 1.0], ["and", 2398.05, 2398.55, 1.0], ["it's", 2398.55, 2398.75, 1.0], ["the", 2398.75, 2398.85, 1.0], ["same", 2398.85, 2399.07, 1.0], ["type", 2399.07, 2399.27, 1.0], ["of", 2399.27, 2399.37, 1.0], ["case,", 2399.37, 2399.65, 1.0]]}, {"start": 2399.671, "end": 2403.511, "text": "or they have the requirements for whatever the new case is, but we don't do", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["or", 2399.67, 2399.83, 1.0], ["they", 2399.83, 2399.95, 1.0], ["have", 2399.95, 2400.15, 1.0], ["the", 2400.15, 2400.29, 1.0], ["requirements", 2400.29, 2400.81, 1.0], ["for", 2400.81, 2401.13, 1.0], ["whatever", 2401.13, 2401.55, 1.0], ["the", 2401.55, 2401.75, 1.0], ["new", 2401.75, 2401.89, 1.0], ["case", 2401.89, 2402.17, 1.0], ["is,", 2402.17, 2402.41, 1.0], ["but", 2402.61, 2403.05, 1.0], ["we", 2403.05, 2403.19, 1.0], ["don't", 2403.19, 2403.39, 1.0], ["do", 2403.39, 2403.51, 1.0]]}, {"start": 2403.511, "end": 2405.251, "text": "lists. Other people do a list.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["lists.", 2403.51, 2403.85, 1.0], ["Other", 2403.95, 2404.07, 1.0], ["people", 2404.07, 2404.35, 1.0], ["do", 2404.35, 2404.65, 1.0], ["a", 2404.65, 2404.87, 1.0], ["list.", 2404.87, 2405.25, 1.0]]}, {"start": 2405.711, "end": 2409.891, "text": "You know, Kyle Sweet, who's our, you know, Kyle, one of our founders, he's an attorney.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["You", 2405.71, 2406.07, 1.0], ["know,", 2406.07, 2406.17, 1.0], ["Kyle", 2406.19, 2406.85, 1.0], ["Sweet,", 2406.85, 2407.17, 1.0], ["who's", 2407.37, 2407.49, 1.0], ["our,", 2407.49, 2407.67, 1.0], ["you", 2407.77, 2407.95, 1.0], ["know,", 2407.95, 2408.05, 1.0], ["Kyle,", 2408.17, 2408.39, 1.0], ["one", 2408.53, 2408.63, 1.0], ["of", 2408.63, 2408.71, 1.0], ["our", 2408.71, 2408.83, 1.0], ["founders,", 2408.83, 2409.13, 1.0], ["he's", 2409.27, 2409.43, 1.0], ["an", 2409.43, 2409.51, 1.0], ["attorney.", 2409.51, 2409.89, 1.0]]}, {"start": 2410.391, "end": 2413.371, "text": "I think his position, when I talked about it with him one time,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I", 2410.39, 2410.75, 1.0], ["think", 2410.75, 2410.87, 1.0], ["his", 2410.87, 2411.11, 1.0], ["position,", 2411.11, 2411.53, 1.0], ["when", 2411.79, 2412.31, 1.0], ["I", 2412.31, 2412.43, 1.0], ["talked", 2412.43, 2412.63, 1.0], ["about", 2412.63, 2412.81, 1.0], ["it", 2412.81, 2412.91, 1.0], ["with", 2412.91, 2413.03, 1.0], ["him", 2413.03, 2413.07, 1.0], ["one", 2413.07, 2413.25, 1.0], ["time,", 2413.25, 2413.37, 1.0]]}, {"start": 2413.491, "end": 2417.231, "text": "he's like, that's the most preposterous thing ever, that you would try to either", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["he's", 2413.49, 2413.57, 1.0], ["like,", 2413.57, 2413.69, 1.0], ["that's", 2413.81, 2414.05, 1.0], ["the", 2414.05, 2414.19, 1.0], ["most", 2414.19, 2414.43, 1.0], ["preposterous", 2414.43, 2415.17, 1.0], ["thing", 2415.17, 2415.37, 1.0], ["ever,", 2415.37, 2415.61, 1.0], ["that", 2415.75, 2415.85, 1.0], ["you", 2415.85, 2416.43, 1.0], ["would", 2416.43, 2416.55, 1.0], ["try", 2416.55, 2416.73, 1.0], ["to", 2416.73, 2416.89, 1.0], ["either", 2416.89, 2417.23, 1.0]]}, {"start": 2417.231, "end": 2420.011, "text": "pick your own attorney, or they would send you a list.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["pick", 2417.23, 2417.45, 1.0], ["your", 2417.45, 2417.63, 1.0], ["own", 2417.63, 2417.75, 1.0], ["attorney,", 2417.75, 2418.15, 1.0], ["or", 2418.19, 2418.89, 1.0], ["they", 2418.89, 2419.03, 1.0], ["would", 2419.03, 2419.17, 1.0], ["send", 2419.17, 2419.37, 1.0], ["you", 2419.37, 2419.53, 1.0], ["a", 2419.53, 2419.67, 1.0], ["list.", 2419.67, 2420.01, 1.0]]}, {"start": 2420.491, "end": 2426.751, "text": "So, I don't know your wife's name, but if you were in jail and they sent the", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So,", 2420.49, 2420.93, 1.0], ["I", 2421.59, 2421.81, 1.0], ["don't", 2421.81, 2422.25, 1.0], ["know", 2422.25, 2422.65, 1.0], ["your", 2422.65, 2422.87, 1.0], ["wife's", 2422.87, 2423.39, 1.0], ["name,", 2423.39, 2423.63, 1.0], ["but", 2423.79, 2423.93, 1.0], ["if", 2423.93, 2424.53, 1.0], ["you", 2424.53, 2424.67, 1.0], ["were", 2424.67, 2424.79, 1.0], ["in", 2424.79, 2424.91, 1.0], ["jail", 2424.91, 2425.21, 1.0], ["and", 2425.21, 2425.97, 1.0], ["they", 2425.97, 2426.15, 1.0], ["sent", 2426.15, 2426.51, 1.0], ["the", 2426.51, 2426.75, 1.0]]}, {"start": 2426.751, "end": 2428.431, "text": "list, they can't send it to you.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["list,", 2426.75, 2427.15, 1.0], ["they", 2427.21, 2427.57, 1.0], ["can't", 2427.57, 2427.75, 1.0], ["send", 2427.75, 2427.93, 1.0], ["it", 2427.93, 2428.03, 1.0], ["to", 2428.03, 2428.15, 1.0], ["you.", 2428.15, 2428.43, 1.0]]}, {"start": 2428.571, "end": 2435.171, "text": "They're not delivering a fax or a PDF to you in jail. So, your wife's going to get it.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["They're", 2428.57, 2429.01, 1.0], ["not", 2429.01, 2429.13, 1.0], ["delivering", 2429.13, 2429.93, 1.0], ["a", 2429.93, 2430.43, 1.0], ["fax", 2430.43, 2430.77, 1.0], ["or", 2430.77, 2431.15, 1.0], ["a", 2431.15, 2431.93, 1.0], ["PDF", 2431.93, 2432.33, 1.0], ["to", 2432.33, 2432.79, 1.0], ["you", 2432.79, 2432.97, 1.0], ["in", 2432.97, 2433.71, 1.0], ["jail.", 2433.71, 2434.01, 1.0], ["So,", 2434.01, 2434.21, 1.0], ["your", 2434.27, 2434.33, 1.0], ["wife's", 2434.33, 2434.65, 1.0], ["going", 2434.65, 2434.75, 1.0], ["to", 2434.75, 2434.81, 1.0], ["get", 2434.81, 2434.99, 1.0], ["it.", 2434.99, 2435.17, 1.0]]}, {"start": 2435.311, "end": 2438.371, "text": "And there's 10 attorneys on there. Which one are we going to pick?", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 2435.31, 2435.71, 1.0], ["there's", 2435.71, 2435.89, 1.0], ["10", 2435.89, 2436.03, 1.0], ["attorneys", 2436.03, 2436.45, 1.0], ["on", 2436.45, 2436.75, 1.0], ["there.", 2436.75, 2437.03, 1.0], ["Which", 2437.31, 2437.75, 1.0], ["one", 2437.75, 2437.89, 1.0], ["are", 2437.89, 2437.97, 1.0], ["we", 2437.97, 2438.01, 1.0], ["going", 2438.01, 2438.09, 1.0], ["to", 2438.09, 2438.17, 1.0], ["pick?", 2438.17, 2438.37, 1.0]]}, {"start": 2439.471, "end": 2444.571, "text": "Which one is right under the circumstances? So, we just have a different system. It's just custom.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Which", 2439.47, 2439.91, 1.0], ["one", 2439.91, 2440.35, 1.0], ["is", 2440.35, 2440.47, 1.0], ["right", 2440.47, 2440.69, 1.0], ["under", 2440.69, 2440.89, 1.0], ["the", 2440.89, 2441.01, 1.0], ["circumstances?", 2441.01, 2441.45, 1.0], ["So,", 2441.45, 2441.85, 1.0], ["we", 2441.85, 2441.99, 1.0], ["just", 2441.99, 2442.15, 1.0], ["have", 2442.15, 2442.49, 1.0], ["a", 2442.49, 2442.59, 1.0], ["different", 2442.59, 2442.85, 1.0], ["system.", 2442.85, 2443.27, 1.0], ["It's", 2443.51, 2443.91, 1.0], ["just", 2443.91, 2444.07, 1.0], ["custom.", 2444.07, 2444.57, 1.0]]}, {"start": 2444.991, "end": 2448.951, "text": "Sometimes I use the word concierge. They can do some people identify with that.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Sometimes", 2444.99, 2445.43, 1.0], ["I", 2445.43, 2445.67, 1.0], ["use", 2445.67, 2445.81, 1.0], ["the", 2445.81, 2445.91, 1.0], ["word", 2445.91, 2446.05, 1.0], ["concierge.", 2446.05, 2446.89, 1.0], ["They", 2447.09, 2447.11, 1.0], ["can", 2447.11, 2447.29, 1.0], ["do", 2447.29, 2447.43, 1.0], ["some", 2447.43, 2447.89, 1.0], ["people", 2447.89, 2448.17, 1.0], ["identify", 2448.17, 2448.45, 1.0], ["with", 2448.45, 2448.77, 1.0], ["that.", 2448.77, 2448.95, 1.0]]}, {"start": 2448.951, "end": 2454.871, "text": "But it's a high-touch, high-service, personal concierge approach to making sure", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["But", 2448.95, 2449.47, 1.0], ["it's", 2449.47, 2449.59, 1.0], ["a", 2449.59, 2449.67, 1.0], ["high-touch,", 2449.67, 2450.31, 1.0], ["high-service,", 2450.51, 2451.31, 1.0], ["personal", 2451.49, 2451.87, 1.0], ["concierge", 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2458.75, 2459.03, 1.0], ["cookie-cutter", 2459.03, 2459.83, 1.0], ["about", 2459.83, 2460.21, 1.0], ["it.", 2460.21, 2460.65, 1.0]]}, {"start": 2461.111, "end": 2464.911, "text": "We're not running a standard playbook with the same attorneys all the time.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We're", 2461.11, 2461.61, 1.0], ["not", 2461.61, 2461.71, 1.0], ["running", 2461.71, 2461.99, 1.0], ["a", 2461.99, 2462.13, 1.0], ["standard", 2462.13, 2462.39, 1.0], ["playbook", 2462.39, 2462.91, 1.0], ["with", 2462.91, 2463.17, 1.0], ["the", 2463.17, 2463.41, 1.0], ["same", 2463.41, 2463.65, 1.0], ["attorneys", 2463.65, 2464.13, 1.0], ["all", 2464.13, 2464.39, 1.0], ["the", 2464.39, 2464.53, 1.0], ["time.", 2464.53, 2464.91, 1.0]]}, {"start": 2466.511, "end": 2467.791, "text": "Every situation is different.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Every", 2466.51, 2467.01, 1.0], ["situation", 2467.01, 2467.37, 1.0], ["is", 2467.37, 2467.57, 1.0], ["different.", 2467.57, 2467.79, 1.0]]}, {"start": 2467.951, "end": 2472.551, "text": "I don't think people maybe realize just how big a deal that is.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["I", 2467.95, 2468.05, 1.0], ["don't", 2468.05, 2468.25, 1.0], ["think", 2468.25, 2468.39, 1.0], ["people", 2468.39, 2468.81, 1.0], ["maybe", 2468.81, 2469.77, 1.0], ["realize", 2469.77, 2470.15, 1.0], ["just", 2470.15, 2470.37, 1.0], ["how", 2470.37, 2470.59, 1.0], ["big", 2470.59, 2471.61, 1.0], ["a", 2471.61, 2471.73, 1.0], ["deal", 2471.73, 2471.93, 1.0], ["that", 2471.93, 2472.15, 1.0], ["is.", 2472.15, 2472.55, 1.0]]}, {"start": 2472.891, "end": 2474.931, "text": "And they should also know, too, that...", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 2472.89, 2473.39, 1.0], ["they", 2473.39, 2473.85, 1.0], ["should", 2473.85, 2473.99, 1.0], ["also", 2473.99, 2474.17, 1.0], ["know,", 2474.17, 2474.39, 1.0], ["too,", 2474.41, 2474.53, 1.0], ["that...", 2474.65, 2474.93, 1.0]]}, {"start": 2476.275, "end": 2479.355, "text": "One of the reasons why you'd want to be a member of CCW Safe is because there", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["One", 2476.27, 2476.63, 1.0], ["of", 2476.63, 2476.75, 1.0], ["the", 2476.75, 2476.75, 1.0], ["reasons", 2476.75, 2476.91, 1.0], ["why", 2476.91, 2477.13, 1.0], ["you'd", 2477.13, 2477.31, 1.0], ["want", 2477.31, 2477.37, 1.0], ["to", 2477.37, 2477.43, 1.0], ["be", 2477.43, 2477.51, 1.0], ["a", 2477.51, 2477.59, 1.0], ["member", 2477.59, 2477.81, 1.0], ["of", 2477.81, 2477.95, 1.0], ["CCW", 2477.95, 2478.29, 1.0], ["Safe", 2478.29, 2478.53, 1.0], ["is", 2478.53, 2478.79, 1.0], ["because", 2478.79, 2479.05, 1.0], ["there", 2479.05, 2479.35, 1.0]]}, {"start": 2479.355, "end": 2485.355, "text": "is the expertise on your team to help guide and make those decisions.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["is", 2479.35, 2479.55, 1.0], ["the", 2479.55, 2479.69, 1.0], ["expertise", 2479.69, 2480.27, 1.0], ["on", 2480.27, 2481.43, 1.0], ["your", 2481.43, 2481.61, 1.0], ["team", 2481.61, 2482.05, 1.0], ["to", 2482.05, 2482.89, 1.0], ["help", 2482.89, 2483.45, 1.0], ["guide", 2483.45, 2483.93, 1.0], ["and", 2483.93, 2484.15, 1.0], ["make", 2484.15, 2484.47, 1.0], ["those", 2484.47, 2484.83, 1.0], ["decisions.", 2484.83, 2485.35, 1.0]]}, {"start": 2485.655, "end": 2489.895, "text": "Because you have attorneys, including attorneys like Don West,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Because", 2485.65, 2486.17, 1.0], ["you", 2486.17, 2486.47, 1.0], ["have", 2486.47, 2486.95, 1.0], ["attorneys,", 2486.95, 2487.63, 1.0], ["including", 2487.97, 2488.73, 1.0], ["attorneys", 2488.73, 2489.15, 1.0], ["like", 2489.15, 2489.37, 1.0], ["Don", 2489.37, 2489.57, 1.0], ["West,", 2489.57, 2489.89, 1.0]]}, {"start": 2490.095, "end": 2494.235, "text": "with very high-profile trial case experience.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["with", 2490.09, 2490.25, 1.0], ["very", 2490.25, 2490.81, 1.0], ["high-profile", 2490.81, 2492.61, 1.0], ["trial", 2492.61, 2493.17, 1.0], ["case", 2493.17, 2493.53, 1.0], ["experience.", 2493.53, 2494.23, 1.0]]}, {"start": 2495.395, "end": 2499.255, "text": "You have guys that have been cops. You have guys that have been investigators.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["You", 2495.39, 2495.91, 1.0], ["have", 2495.91, 2496.37, 1.0], ["guys", 2496.37, 2497.15, 1.0], ["that", 2497.15, 2497.33, 1.0], ["have", 2497.33, 2497.41, 1.0], ["been", 2497.41, 2497.59, 1.0], ["cops.", 2497.59, 2497.93, 1.0], ["You", 2498.05, 2498.09, 1.0], ["have", 2498.09, 2498.21, 1.0], ["guys", 2498.21, 2498.39, 1.0], ["that", 2498.39, 2498.51, 1.0], ["have", 2498.51, 2498.55, 1.0], ["been", 2498.55, 2498.63, 1.0], ["investigators.", 2498.63, 2499.25, 1.0]]}, {"start": 2499.255, "end": 2504.395, "text": "You have guys, I mean, that have worked in so many different facets of that", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["You", 2499.25, 2499.53, 1.0], ["have", 2499.53, 2499.67, 1.0], ["guys,", 2499.67, 2499.91, 1.0], ["I", 2500.01, 2500.13, 1.0], ["mean,", 2500.13, 2500.23, 1.0], ["that", 2500.43, 2500.59, 1.0], ["have", 2500.59, 2500.77, 1.0], ["worked", 2500.77, 2501.03, 1.0], ["in", 2501.03, 2501.21, 1.0], ["so", 2501.21, 2501.39, 1.0], ["many", 2501.39, 2501.55, 1.0], ["different", 2501.55, 2501.75, 1.0], ["facets", 2501.75, 2502.17, 1.0], ["of", 2502.17, 2502.81, 1.0], ["that", 2502.81, 2504.39, 1.0]]}, {"start": 2504.395, "end": 2509.235, "text": "world that can provide the feedback and be like, this is what we need for this.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["world", 2504.39, 2505.13, 1.0], ["that", 2505.13, 2505.91, 1.0], ["can", 2505.91, 2506.21, 1.0], ["provide", 2506.21, 2507.21, 1.0], ["the", 2507.21, 2507.37, 1.0], ["feedback", 2507.37, 2507.71, 1.0], ["and", 2507.71, 2507.87, 1.0], ["be", 2507.87, 2507.95, 1.0], ["like,", 2507.95, 2508.09, 1.0], ["this", 2508.23, 2508.35, 1.0], ["is", 2508.35, 2508.47, 1.0], ["what", 2508.47, 2508.59, 1.0], ["we", 2508.59, 2508.73, 1.0], ["need", 2508.73, 2508.93, 1.0], ["for", 2508.93, 2509.07, 1.0], ["this.", 2509.07, 2509.23, 1.0]]}, {"start": 2509.335, "end": 2514.755, "text": "We've seen this not just once, we've seen it a dozen times or whatever it is.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["We've", 2509.33, 2509.49, 1.0], ["seen", 2509.49, 2510.49, 1.0], ["this", 2510.49, 2510.71, 1.0], ["not", 2510.71, 2510.87, 1.0], ["just", 2510.87, 2511.05, 1.0], ["once,", 2511.05, 2511.31, 1.0], ["we've", 2511.31, 2511.51, 1.0], ["seen", 2511.51, 2511.71, 1.0], ["it", 2511.71, 2511.87, 1.0], ["a", 2511.87, 2512.43, 1.0], ["dozen", 2512.43, 2512.75, 1.0], ["times", 2512.75, 2513.25, 1.0], ["or", 2513.25, 2513.85, 1.0], ["whatever", 2513.85, 2514.17, 1.0], ["it", 2514.17, 2514.43, 1.0], ["is.", 2514.43, 2514.75, 1.0]]}, {"start": 2515.135, "end": 2519.815, "text": "Yeah, and Don loves working at CCW Safe.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Yeah,", 2515.13, 2515.43, 1.0], ["and", 2515.91, 2516.01, 1.0], ["Don", 2516.01, 2516.19, 1.0], ["loves", 2516.19, 2518.47, 1.0], ["working", 2518.47, 2518.81, 1.0], ["at", 2518.81, 2518.97, 1.0], ["CCW", 2518.97, 2519.43, 1.0], ["Safe.", 2519.43, 2519.81, 1.0]]}, {"start": 2520.615, "end": 2523.315, "text": "I'm going to paraphrase something he said to me one time. He goes,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I'm", 2520.61, 2521.01, 1.0], ["going", 2521.01, 2521.09, 1.0], ["to", 2521.09, 2521.19, 1.0], ["paraphrase", 2521.19, 2521.79, 1.0], ["something", 2521.79, 2522.11, 1.0], ["he", 2522.11, 2522.27, 1.0], ["said", 2522.27, 2522.45, 1.0], ["to", 2522.45, 2522.57, 1.0], ["me", 2522.57, 2522.67, 1.0], ["one", 2522.67, 2522.83, 1.0], ["time.", 2522.83, 2523.03, 1.0], ["He", 2523.03, 2523.19, 1.0], ["goes,", 2523.19, 2523.31, 1.0]]}, {"start": 2523.455, "end": 2530.035, "text": "this is the best place I've ever been in my career because I get to help people.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["this", 2523.45, 2523.53, 1.0], ["is", 2523.53, 2523.69, 1.0], ["the", 2523.69, 2523.83, 1.0], ["best", 2523.83, 2524.27, 1.0], ["place", 2524.27, 2525.55, 1.0], ["I've", 2525.55, 2525.79, 1.0], ["ever", 2525.79, 2526.19, 1.0], ["been", 2526.19, 2526.39, 1.0], ["in", 2526.39, 2526.51, 1.0], ["my", 2526.51, 2526.69, 1.0], ["career", 2526.69, 2527.19, 1.0], ["because", 2527.19, 2527.75, 1.0], ["I", 2527.75, 2529.15, 1.0], ["get", 2529.15, 2529.29, 1.0], ["to", 2529.29, 2529.43, 1.0], ["help", 2529.43, 2529.65, 1.0], ["people.", 2529.65, 2530.03, 1.0]]}, {"start": 2530.755, "end": 2534.475, "text": "I have an unlimited wallet. You know, the budget is unlimited.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I", 2530.75, 2531.23, 1.0], ["have", 2531.23, 2531.43, 1.0], ["an", 2531.43, 2531.57, 1.0], ["unlimited", 2531.57, 2532.05, 1.0], ["wallet.", 2532.05, 2532.87, 1.0], ["You", 2533.19, 2533.27, 1.0], ["know,", 2533.27, 2533.37, 1.0], ["the", 2533.47, 2533.59, 1.0], ["budget", 2533.59, 2533.85, 1.0], ["is", 2533.85, 2534.05, 1.0], ["unlimited.", 2534.05, 2534.47, 1.0]]}, {"start": 2534.475, "end": 2537.975, "text": "I can get the best of the best. I don't have to worry about who's paying for it.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I", 2534.47, 2534.83, 1.0], ["can", 2534.83, 2534.99, 1.0], ["get", 2534.99, 2535.15, 1.0], ["the", 2535.15, 2535.29, 1.0], ["best", 2535.29, 2535.49, 1.0], ["of", 2535.49, 2535.61, 1.0], ["the", 2535.61, 2535.69, 1.0], ["best.", 2535.69, 2535.93, 1.0], ["I", 2536.01, 2536.07, 1.0], ["don't", 2536.07, 2536.19, 1.0], ["have", 2536.19, 2536.31, 1.0], ["to", 2536.31, 2536.41, 1.0], ["worry", 2536.41, 2536.67, 1.0], ["about", 2536.67, 2536.87, 1.0], ["who's", 2536.87, 2537.11, 1.0], ["paying", 2537.11, 2537.39, 1.0], ["for", 2537.39, 2537.75, 1.0], ["it.", 2537.75, 2537.97, 1.0]]}, {"start": 2538.295, "end": 2542.755, "text": "My odds of success for the member are increased because of that.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["My", 2538.29, 2538.77, 1.0], ["odds", 2538.77, 2539.23, 1.0], ["of", 2539.23, 2539.41, 1.0], ["success", 2539.41, 2539.91, 1.0], 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2550.03, 1.0]]}, {"start": 2550.035, "end": 2554.235, "text": "is right and getting the attorneys, paying for the experts, anything that,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["is", 2550.03, 2550.25, 1.0], ["right", 2550.25, 2550.69, 1.0], ["and", 2550.69, 2551.41, 1.0], ["getting", 2551.41, 2551.69, 1.0], ["the", 2551.69, 2551.89, 1.0], ["attorneys,", 2551.89, 2552.31, 1.0], ["paying", 2552.53, 2552.67, 1.0], ["for", 2552.67, 2552.83, 1.0], ["the", 2552.83, 2552.95, 1.0], ["experts,", 2552.95, 2553.35, 1.0], ["anything", 2553.59, 2553.89, 1.0], ["that,", 2553.89, 2554.23, 1.0]]}, {"start": 2554.335, "end": 2556.075, "text": "I mean, it's like an unlimited", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I", 2554.33, 2554.35, 1.0], ["mean,", 2554.35, 2554.47, 1.0], ["it's", 2554.51, 2554.87, 1.0], ["like", 2554.87, 2555.05, 1.0], ["an", 2555.05, 2555.21, 1.0], ["unlimited", 2555.21, 2556.07, 1.0]]}, {"start": 2557.415, "end": 2560.235, "text": "resources to get the member to be taken care of.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["resources", 2557.41, 2557.85, 1.0], ["to", 2557.85, 2558.29, 1.0], ["get", 2558.29, 2558.59, 1.0], ["the", 2558.59, 2558.73, 1.0], ["member", 2558.73, 2558.97, 1.0], ["to", 2558.97, 2559.11, 1.0], ["be", 2559.11, 2559.25, 1.0], ["taken", 2559.25, 2559.55, 1.0], ["care", 2559.55, 2559.85, 1.0], ["of.", 2559.85, 2560.23, 1.0]]}, {"start": 2560.495, "end": 2565.715, "text": "And then to turn it over to people like our critical response team to take care", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 2560.49, 2560.93, 1.0], ["then", 2560.93, 2561.19, 1.0], ["to", 2561.19, 2561.49, 1.0], ["turn", 2561.49, 2561.81, 1.0], ["it", 2561.81, 2561.95, 1.0], ["over", 2561.95, 2562.21, 1.0], ["to", 2562.21, 2562.37, 1.0], ["people", 2562.37, 2562.69, 1.0], ["like", 2562.69, 2562.99, 1.0], ["our", 2562.99, 2563.15, 1.0], ["critical", 2563.15, 2563.43, 1.0], ["response", 2563.43, 2563.99, 1.0], ["team", 2563.99, 2564.41, 1.0], ["to", 2564.41, 2565.07, 1.0], ["take", 2565.07, 2565.51, 1.0], ["care", 2565.51, 2565.71, 1.0]]}, {"start": 2565.715, "end": 2569.315, "text": "of them in person and do all these, I mean, so Don, Don is a,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["of", 2565.71, 2565.81, 1.0], ["them", 2565.81, 2565.95, 1.0], ["in", 2565.95, 2566.09, 1.0], ["person", 2566.09, 2566.45, 1.0], ["and", 2566.45, 2566.69, 1.0], ["do", 2566.69, 2566.85, 1.0], ["all", 2566.85, 2567.01, 1.0], ["these,", 2567.01, 2567.13, 1.0], ["I", 2567.27, 2567.33, 1.0], ["mean,", 2567.33, 2567.43, 1.0], ["so", 2567.53, 2567.63, 1.0], ["Don,", 2567.63, 2567.89, 1.0], ["Don", 2568.47, 2568.91, 1.0], ["is", 2568.91, 2569.11, 1.0], ["a,", 2569.11, 2569.31, 1.0]]}, {"start": 2569.495, "end": 2571.015, "text": "this is the right place to be.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["this", 2569.49, 2569.83, 1.0], ["is", 2569.83, 2569.97, 1.0], ["the", 2569.97, 2570.13, 1.0], ["right", 2570.13, 2570.37, 1.0], ["place", 2570.37, 2570.69, 1.0], ["to", 2570.69, 2570.83, 1.0], ["be.", 2570.83, 2571.01, 1.0]]}, {"start": 2571.175, "end": 2577.135, "text": "And he, he really, really cares about the people he talks to on that emergency", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 2571.17, 2571.19, 1.0], ["he,", 2571.19, 2571.37, 1.0], ["he", 2571.41, 2572.27, 1.0], ["really,", 2572.27, 2573.27, 1.0], ["really", 2573.39, 2573.57, 1.0], ["cares", 2573.57, 2573.97, 1.0], ["about", 2573.97, 2574.35, 1.0], ["the", 2574.35, 2574.99, 1.0], ["people", 2574.99, 2575.21, 1.0], ["he", 2575.21, 2575.37, 1.0], ["talks", 2575.37, 2575.65, 1.0], ["to", 2575.65, 2575.85, 1.0], ["on", 2575.85, 2576.55, 1.0], ["that", 2576.55, 2576.73, 1.0], ["emergency", 2576.73, 2577.13, 1.0]]}, {"start": 2577.135, "end": 2581.315, "text": "hotline, whether it's 2 a.m. or 2 p.m. Yeah.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["hotline,", 2577.13, 2577.65, 1.0], ["whether", 2577.81, 2577.93, 1.0], ["it's", 2577.93, 2578.23, 1.0], ["2", 2578.23, 2578.85, 1.0], ["a.m.", 2578.85, 2579.31, 1.0], ["or", 2579.49, 2579.55, 1.0], ["2", 2579.55, 2579.99, 1.0], ["p.m.", 2579.99, 2580.49, 1.0], ["Yeah.", 2581.09, 2581.31, 1.0]]}, {"start": 2581.755, "end": 2584.795, "text": "Well, and to that point, I mean, here's another question for you.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["Well,", 2581.75, 2581.83, 1.0], ["and", 2581.91, 2581.99, 1.0], ["to", 2581.99, 2582.13, 1.0], ["that", 2582.13, 2582.33, 1.0], ["point,", 2582.33, 2582.69, 1.0], ["I", 2583.01, 2583.03, 1.0], ["mean,", 2583.03, 2583.23, 1.0], ["here's", 2583.35, 2583.73, 1.0], ["another", 2583.73, 2583.81, 1.0], ["question", 2583.81, 2584.47, 1.0], ["for", 2584.47, 2584.65, 1.0], ["you.", 2584.65, 2584.79, 1.0]]}, {"start": 2584.975, "end": 2587.335, "text": "I know the answer, but I want people to hear this.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["I", 2584.97, 2585.31, 1.0], ["know", 2585.31, 2585.49, 1.0], ["the", 2585.49, 2585.65, 1.0], ["answer,", 2585.65, 2586.01, 1.0], ["but", 2586.15, 2586.27, 1.0], ["I", 2586.27, 2586.41, 1.0], ["want", 2586.41, 2586.53, 1.0], ["people", 2586.53, 2586.73, 1.0], ["to", 2586.73, 2586.87, 1.0], ["hear", 2586.87, 2587.05, 1.0], ["this.", 2587.05, 2587.33, 1.0]]}, {"start": 2589.775, "end": 2593.815, "text": "I asked the earlier question about how do people know that you're going to actually,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["I", 2589.77, 2590.17, 1.0], ["asked", 2590.17, 2590.39, 1.0], ["the", 2590.39, 2590.49, 1.0], ["earlier", 2590.49, 2590.67, 1.0], ["question", 2590.67, 2591.01, 1.0], ["about", 2591.01, 2591.29, 1.0], ["how", 2591.29, 2591.59, 1.0], ["do", 2591.59, 2592.05, 1.0], ["people", 2592.05, 2592.35, 1.0], ["know", 2592.35, 2592.85, 1.0], ["that", 2592.85, 2593.15, 1.0], ["you're", 2593.15, 2593.31, 1.0], ["going", 2593.31, 2593.39, 1.0], ["to", 2593.39, 2593.47, 1.0], ["actually,", 2593.47, 2593.81, 1.0]]}, {"start": 2594.575, "end": 2598.375, "text": "back them up, that you're actually going to cover them. Here's the follow-up question to that.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["back", 2594.57, 2594.97, 1.0], ["them", 2594.97, 2595.19, 1.0], ["up,", 2595.19, 2595.39, 1.0], ["that", 2595.49, 2595.63, 1.0], ["you're", 2595.63, 2595.85, 1.0], ["actually", 2595.85, 2596.07, 1.0], ["going", 2596.07, 2596.19, 1.0], ["to", 2596.19, 2596.25, 1.0], ["cover", 2596.25, 2596.43, 1.0], ["them.", 2596.43, 2596.55, 1.0], ["Here's", 2596.87, 2597.27, 1.0], ["the", 2597.27, 2597.37, 1.0], ["follow-up", 2597.37, 2597.65, 1.0], ["question", 2597.65, 2597.95, 1.0], ["to", 2597.95, 2598.13, 1.0], ["that.", 2598.13, 2598.37, 1.0]]}, {"start": 2599.455, "end": 2603.495, "text": "You have an emergency hotline. I'm in an incident. That incident may happen", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["You", 2599.45, 2599.85, 1.0], ["have", 2599.85, 2599.97, 1.0], ["an", 2599.97, 2600.07, 1.0], ["emergency", 2600.07, 2600.35, 1.0], ["hotline.", 2600.35, 2600.85, 1.0], ["I'm", 2601.29, 2601.69, 1.0], ["in", 2601.69, 2601.77, 1.0], ["an", 2601.77, 2601.93, 1.0], ["incident.", 2601.93, 2602.27, 1.0], ["That", 2602.27, 2602.67, 1.0], ["incident", 2602.67, 2602.93, 1.0], ["may", 2602.93, 2603.13, 1.0], ["happen", 2603.13, 2603.49, 1.0]]}, {"start": 2603.495, "end": 2607.155, "text": "any time of day, any which way.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["any", 2603.49, 2603.95, 1.0], ["time", 2603.95, 2604.13, 1.0], ["of", 2604.13, 2604.29, 1.0], ["day,", 2604.29, 2604.51, 1.0], ["any", 2605.17, 2605.25, 1.0], ["which", 2605.25, 2606.77, 1.0], ["way.", 2606.77, 2607.15, 1.0]]}, {"start": 2608.075, "end": 2611.095, "text": "And how do I know if I call that emergency line?", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 2608.07, 2608.59, 1.0], ["how", 2608.59, 2609.11, 1.0], ["do", 2609.11, 2609.23, 1.0], ["I", 2609.23, 2609.37, 1.0], ["know", 2609.37, 2609.67, 1.0], ["if", 2609.67, 2609.93, 1.0], ["I", 2609.93, 2610.13, 1.0], ["call", 2610.13, 2610.33, 1.0], ["that", 2610.33, 2610.47, 1.0], ["emergency", 2610.47, 2610.73, 1.0], ["line?", 2610.73, 2611.09, 1.0]]}, {"start": 2611.235, "end": 2615.315, "text": "Like, somebody's going to be there and somebody that can actually guide me in", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Like,", 2611.23, 2611.33, 1.0], ["somebody's", 2611.73, 2612.17, 1.0], ["going", 2612.17, 2612.29, 1.0], ["to", 2612.29, 2612.33, 1.0], ["be", 2612.33, 2612.53, 1.0], ["there", 2612.53, 2612.73, 1.0], ["and", 2612.73, 2612.87, 1.0], ["somebody", 2612.87, 2613.13, 1.0], ["that", 2613.13, 2613.37, 1.0], ["can", 2613.37, 2613.73, 1.0], ["actually", 2613.73, 2614.19, 1.0], ["guide", 2614.19, 2614.53, 1.0], ["me", 2614.53, 2614.79, 1.0], ["in", 2614.79, 2615.31, 1.0]]}, {"start": 2615.315, "end": 2621.235, "text": "that moment, in my moment of tremendous need and perhaps even panic.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["that", 2615.31, 2615.53, 1.0], ["moment,", 2615.53, 2615.87, 1.0], ["in", 2616.09, 2616.19, 1.0], ["my", 2616.19, 2616.47, 1.0], ["moment", 2616.47, 2618.19, 1.0], ["of", 2618.19, 2618.49, 1.0], ["tremendous", 2618.49, 2619.35, 1.0], ["need", 2619.35, 2619.89, 1.0], ["and", 2619.89, 2620.23, 1.0], ["perhaps", 2620.23, 2620.55, 1.0], ["even", 2620.55, 2620.81, 1.0], ["panic.", 2620.81, 2621.23, 1.0]]}, {"start": 2621.875, "end": 2622.395, "text": "Yeah.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Yeah.", 2621.87, 2622.39, 1.0]]}, {"start": 2622.555, "end": 2624.535, "text": "So what does that look like, that phone call?", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["So", 2622.55, 2622.79, 1.0], ["what", 2622.79, 2623.35, 1.0], ["does", 2623.35, 2623.47, 1.0], ["that", 2623.47, 2623.59, 1.0], ["look", 2623.59, 2623.77, 1.0], ["like,", 2623.77, 2623.95, 1.0], ["that", 2624.03, 2624.15, 1.0], ["phone", 2624.15, 2624.33, 1.0], ["call?", 2624.33, 2624.53, 1.0]]}, {"start": 2624.535, "end": 2633.715, "text": "Yeah, we have a service that monitors the phone line 24 hours a day, 365 days a year.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Yeah,", 2624.53, 2625.31, 1.0], ["we", 2625.49, 2626.05, 1.0], ["have", 2626.05, 2626.29, 1.0], ["a", 2626.29, 2626.43, 1.0], ["service", 2626.43, 2628.23, 1.0], ["that", 2628.23, 2629.09, 1.0], ["monitors", 2629.09, 2630.03, 1.0], ["the", 2630.03, 2630.37, 1.0], ["phone", 2630.37, 2630.85, 1.0], ["line", 2630.85, 2631.05, 1.0], ["24", 2631.05, 2631.33, 1.0], ["hours", 2631.33, 2631.61, 1.0], ["a", 2631.61, 2631.71, 1.0], ["day,", 2631.71, 2631.79, 1.0], ["365", 2631.87, 2632.23, 1.0], ["days", 2632.23, 2633.23, 1.0], ["a", 2633.23, 2633.39, 1.0], ["year.", 2633.39, 2633.71, 1.0]]}, {"start": 2634.735, "end": 2636.395, "text": "They answer every call.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["They", 2634.73, 2635.37, 1.0], ["answer", 2635.37, 2635.77, 1.0], ["every", 2635.77, 2636.07, 1.0], ["call.", 2636.07, 2636.39, 1.0]]}, {"start": 2638.874, "end": 2643.274, "text": "That's an, for lack of a better phrase, is an operator. So they make sure the call is answered.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["That's", 2638.87, 2639.27, 1.0], ["an,", 2639.27, 2639.37, 1.0], ["for", 2639.61, 2639.97, 1.0], ["lack", 2639.97, 2640.21, 1.0], ["of", 2640.21, 2640.31, 1.0], ["a", 2640.31, 2640.39, 1.0], ["better", 2640.39, 2640.55, 1.0], ["phrase,", 2640.55, 2640.81, 1.0], ["is", 2640.95, 2641.01, 1.0], ["an", 2641.01, 2641.17, 1.0], ["operator.", 2641.17, 2641.73, 1.0], ["So", 2641.87, 2642.05, 1.0], ["they", 2642.05, 2642.19, 1.0], ["make", 2642.19, 2642.39, 1.0], ["sure", 2642.39, 2642.51, 1.0], ["the", 2642.51, 2642.65, 1.0], ["call", 2642.65, 2642.85, 1.0], ["is", 2642.85, 2642.97, 1.0], ["answered.", 2642.97, 2643.27, 1.0]]}, {"start": 2643.414, "end": 2648.494, "text": "And then they ask three or four quick questions just to orient the call and get us information.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 2643.41, 2643.49, 1.0], ["then", 2643.49, 2643.67, 1.0], ["they", 2643.67, 2643.89, 1.0], ["ask", 2643.89, 2644.29, 1.0], ["three", 2644.29, 2644.59, 1.0], ["or", 2644.59, 2644.71, 1.0], ["four", 2644.71, 2644.89, 1.0], ["quick", 2644.89, 2645.19, 1.0], ["questions", 2645.19, 2645.71, 1.0], ["just", 2645.71, 2646.05, 1.0], ["to", 2646.05, 2646.27, 1.0], ["orient", 2646.27, 2646.73, 1.0], ["the", 2646.73, 2647.03, 1.0], ["call", 2647.03, 2647.39, 1.0], ["and", 2647.39, 2647.69, 1.0], ["get", 2647.69, 2647.89, 1.0], ["us", 2647.89, 2648.07, 1.0], ["information.", 2648.07, 2648.49, 1.0]]}, {"start": 2648.754, "end": 2652.514, "text": "So first we're asking the person if they're a member.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 2648.75, 2648.89, 1.0], ["first", 2648.89, 2650.19, 1.0], ["we're", 2650.19, 2650.45, 1.0], ["asking", 2650.45, 2651.09, 1.0], ["the", 2651.09, 2651.25, 1.0], ["person", 2651.25, 2651.57, 1.0], ["if", 2651.57, 2651.97, 1.0], ["they're", 2651.97, 2652.15, 1.0], ["a", 2652.15, 2652.27, 1.0], ["member.", 2652.27, 2652.51, 1.0]]}, {"start": 2653.314, "end": 2656.934, "text": "We've had members of other services call our hotline before.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We've", 2653.31, 2653.75, 1.0], ["had", 2653.75, 2653.93, 1.0], ["members", 2653.93, 2654.67, 1.0], ["of", 2654.67, 2654.85, 1.0], ["other", 2654.85, 2655.07, 1.0], ["services", 2655.07, 2655.53, 1.0], ["call", 2655.53, 2655.87, 1.0], ["our", 2655.87, 2656.13, 1.0], ["hotline", 2656.13, 2656.55, 1.0], ["before.", 2656.55, 2656.93, 1.0]]}, {"start": 2657.454, "end": 2661.814, "text": "They're like, yeah, this is USCCA. I'm like, no, not this number.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["They're", 2657.45, 2657.89, 1.0], ["like,", 2657.89, 2658.03, 1.0], ["yeah,", 2658.09, 2658.21, 1.0], ["this", 2658.35, 2658.55, 1.0], ["is", 2658.55, 2658.71, 1.0], ["USCCA.", 2658.71, 2659.51, 1.0], ["I'm", 2659.75, 2659.97, 1.0], ["like,", 2659.97, 2660.19, 1.0], ["no,", 2660.37, 2660.59, 1.0], ["not", 2660.93, 2661.31, 1.0], ["this", 2661.31, 2661.53, 1.0], ["number.", 2661.53, 2661.81, 1.0]]}, {"start": 2662.854, "end": 2667.294, "text": "We give them the other number to call. But, you know, okay, is it an emergency?", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["We", 2662.85, 2663.29, 1.0], ["give", 2663.29, 2663.49, 1.0], ["them", 2663.49, 2663.61, 1.0], ["the", 2663.61, 2663.79, 1.0], ["other", 2663.79, 2663.99, 1.0], ["number", 2663.99, 2664.19, 1.0], ["to", 2664.19, 2664.31, 1.0], ["call.", 2664.31, 2664.55, 1.0], ["But,", 2664.87, 2665.31, 1.0], ["you", 2665.53, 2665.65, 1.0], ["know,", 2665.65, 2665.73, 1.0], ["okay,", 2665.85, 2666.05, 1.0], ["is", 2666.31, 2666.59, 1.0], ["it", 2666.59, 2666.69, 1.0], ["an", 2666.69, 2666.81, 1.0], ["emergency?", 2666.81, 2667.29, 1.0]]}, {"start": 2668.174, "end": 2671.254, "text": "And sometimes people say, well, no, I'm just updating my credit card number.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 2668.17, 2668.57, 1.0], ["sometimes", 2668.57, 2668.85, 1.0], ["people", 2668.85, 2669.17, 1.0], ["say,", 2669.17, 2669.37, 1.0], ["well,", 2669.47, 2669.55, 1.0], ["no,", 2669.61, 2669.67, 1.0], ["I'm", 2669.77, 2669.85, 1.0], ["just", 2669.85, 2669.99, 1.0], ["updating", 2669.99, 2670.37, 1.0], ["my", 2670.37, 2670.57, 1.0], ["credit", 2670.57, 2670.79, 1.0], ["card", 2670.79, 2670.99, 1.0], ["number.", 2670.99, 2671.25, 1.0]]}, {"start": 2671.354, "end": 2672.754, "text": "And we're like, no, not on this line.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 2671.35, 2671.39, 1.0], ["we're", 2671.39, 2671.47, 1.0], ["like,", 2671.47, 2671.57, 1.0], ["no,", 2671.65, 2671.75, 1.0], ["not", 2671.95, 2672.13, 1.0], ["on", 2672.13, 2672.25, 1.0], ["this", 2672.25, 2672.41, 1.0], ["line.", 2672.41, 2672.75, 1.0]]}, {"start": 2673.134, "end": 2677.074, "text": "And so they get, so they, it's like 30 seconds.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 2673.13, 2673.53, 1.0], ["so", 2673.53, 2673.67, 1.0], ["they", 2673.67, 2673.81, 1.0], ["get,", 2673.81, 2673.97, 1.0], ["so", 2674.11, 2674.17, 1.0], ["they,", 2674.17, 2674.33, 1.0], ["it's", 2674.65, 2675.63, 1.0], ["like", 2675.63, 2676.45, 1.0], ["30", 2676.45, 2676.73, 1.0], ["seconds.", 2676.73, 2677.07, 1.0]]}, {"start": 2677.274, "end": 2681.834, "text": "And then we get current contact information because in the aftermath of an incident,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 2677.27, 2677.37, 1.0], ["then", 2677.37, 2677.51, 1.0], ["we", 2677.51, 2677.65, 1.0], ["get", 2677.65, 2677.87, 1.0], ["current", 2677.87, 2678.21, 1.0], ["contact", 2678.21, 2678.61, 1.0], ["information", 2678.61, 2679.31, 1.0], ["because", 2679.31, 2680.03, 1.0], ["in", 2680.03, 2680.37, 1.0], ["the", 2680.37, 2680.63, 1.0], ["aftermath", 2680.63, 2681.13, 1.0], ["of", 2681.13, 2681.41, 1.0], ["an", 2681.41, 2681.51, 1.0], ["incident,", 2681.51, 2681.83, 1.0]]}, {"start": 2682.254, "end": 2686.654, "text": "they may not be using the phone that we have on file. The police may have their phone.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["they", 2682.25, 2682.65, 1.0], ["may", 2682.65, 2682.83, 1.0], ["not", 2682.83, 2682.99, 1.0], ["be", 2682.99, 2683.15, 1.0], ["using", 2683.15, 2683.41, 1.0], ["the", 2683.41, 2683.59, 1.0], ["phone", 2683.59, 2683.85, 1.0], ["that", 2683.85, 2684.01, 1.0], ["we", 2684.01, 2684.13, 1.0], ["have", 2684.13, 2684.37, 1.0], ["on", 2684.37, 2684.53, 1.0], ["file.", 2684.53, 2684.95, 1.0], ["The", 2685.19, 2685.27, 1.0], ["police", 2685.27, 2685.63, 1.0], ["may", 2685.63, 2685.85, 1.0], ["have", 2685.85, 2686.09, 1.0], ["their", 2686.09, 2686.25, 1.0], ["phone.", 2686.25, 2686.65, 1.0]]}, {"start": 2686.974, "end": 2691.034, "text": "They may be on their wife's phone or neighbor. We had a guy who was on his neighbor's", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["They", 2686.97, 2687.05, 1.0], ["may", 2687.05, 2687.21, 1.0], ["be", 2687.21, 2687.37, 1.0], ["on", 2687.37, 2687.63, 1.0], ["their", 2687.63, 2687.81, 1.0], ["wife's", 2687.81, 2688.23, 1.0], ["phone", 2688.23, 2688.55, 1.0], ["or", 2688.55, 2688.93, 1.0], ["neighbor.", 2688.93, 2689.65, 1.0], ["We", 2689.81, 2689.89, 1.0], ["had", 2689.89, 2689.97, 1.0], ["a", 2689.97, 2690.05, 1.0], ["guy", 2690.05, 2690.17, 1.0], ["who", 2690.17, 2690.29, 1.0], ["was", 2690.29, 2690.37, 1.0], ["on", 2690.37, 2690.47, 1.0], ["his", 2690.47, 2690.59, 1.0], ["neighbor's", 2690.59, 2691.03, 1.0]]}, {"start": 2691.034, "end": 2694.274, "text": "phone who gave us his neighbor's information a couple months ago.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["phone", 2691.03, 2691.83, 1.0], ["who", 2691.83, 2691.99, 1.0], ["gave", 2691.99, 2692.15, 1.0], ["us", 2692.15, 2692.31, 1.0], ["his", 2692.31, 2692.47, 1.0], ["neighbor's", 2692.47, 2692.87, 1.0], ["information", 2692.87, 2693.37, 1.0], ["a", 2693.37, 2693.59, 1.0], ["couple", 2693.59, 2693.73, 1.0], ["months", 2693.73, 2693.99, 1.0], ["ago.", 2693.99, 2694.27, 1.0]]}, {"start": 2694.394, "end": 2698.914, "text": "So we're getting good contact information. If for some reason we become disconnected", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 2694.39, 2694.79, 1.0], ["we're", 2694.79, 2694.93, 1.0], ["getting", 2694.93, 2695.13, 1.0], ["good", 2695.13, 2695.27, 1.0], ["contact", 2695.27, 2695.59, 1.0], ["information.", 2695.59, 2696.11, 1.0], ["If", 2696.11, 2696.35, 1.0], ["for", 2696.35, 2696.51, 1.0], ["some", 2696.51, 2696.75, 1.0], ["reason", 2696.75, 2697.03, 1.0], ["we", 2697.03, 2697.31, 1.0], ["become", 2697.31, 2697.75, 1.0], ["disconnected", 2697.75, 2698.91, 1.0]]}, {"start": 2698.914, "end": 2703.154, "text": "on the call, they're on a cell phone and this call drops, we've all had that happen.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["on", 2698.91, 2699.23, 1.0], ["the", 2699.23, 2699.31, 1.0], ["call,", 2699.31, 2699.57, 1.0], ["they're", 2699.69, 2700.19, 1.0], ["on", 2700.19, 2700.27, 1.0], ["a", 2700.27, 2700.35, 1.0], ["cell", 2700.35, 2700.53, 1.0], ["phone", 2700.53, 2700.79, 1.0], ["and", 2700.79, 2700.93, 1.0], ["this", 2700.93, 2701.09, 1.0], ["call", 2701.09, 2701.89, 1.0], ["drops,", 2701.89, 2702.29, 1.0], ["we've", 2702.31, 2702.51, 1.0], ["all", 2702.51, 2702.61, 1.0], ["had", 2702.61, 2702.77, 1.0], ["that", 2702.77, 2702.91, 1.0], ["happen.", 2702.91, 2703.15, 1.0]]}, {"start": 2703.234, "end": 2707.214, "text": "So we want to make sure that we immediately have that in case for some reason", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 2703.23, 2703.31, 1.0], ["we", 2703.31, 2703.45, 1.0], ["want", 2703.45, 2703.57, 1.0], ["to", 2703.57, 2703.65, 1.0], ["make", 2703.65, 2703.79, 1.0], ["sure", 2703.79, 2703.99, 1.0], ["that", 2703.99, 2704.77, 1.0], ["we", 2704.77, 2704.91, 1.0], ["immediately", 2704.91, 2705.31, 1.0], ["have", 2705.31, 2705.65, 1.0], ["that", 2705.65, 2705.89, 1.0], ["in", 2705.89, 2706.07, 1.0], ["case", 2706.07, 2706.29, 1.0], ["for", 2706.29, 2706.79, 1.0], ["some", 2706.79, 2706.99, 1.0], ["reason", 2706.99, 2707.21, 1.0]]}, {"start": 2707.214, "end": 2711.674, "text": "we don't keep the call going through no fault of anybody's.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["we", 2707.21, 2707.41, 1.0], ["don't", 2707.41, 2707.77, 1.0], ["keep", 2707.77, 2708.65, 1.0], ["the", 2708.65, 2708.79, 1.0], ["call", 2708.79, 2708.99, 1.0], ["going", 2708.99, 2709.39, 1.0], ["through", 2709.39, 2710.05, 1.0], ["no", 2710.05, 2710.23, 1.0], ["fault", 2710.23, 2710.51, 1.0], ["of", 2710.51, 2711.13, 1.0], ["anybody's.", 2711.13, 2711.67, 1.0]]}, {"start": 2711.994, "end": 2715.334, "text": "Then they patch that call through to Don. So it takes about 30 seconds to get", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Then", 2711.99, 2712.39, 1.0], ["they", 2712.39, 2712.51, 1.0], ["patch", 2712.51, 2712.79, 1.0], ["that", 2712.79, 2712.95, 1.0], ["call", 2712.95, 2713.15, 1.0], ["through", 2713.15, 2713.33, 1.0], ["to", 2713.33, 2713.47, 1.0], ["Don.", 2713.47, 2713.61, 1.0], ["So", 2713.75, 2713.81, 1.0], ["it", 2713.81, 2713.91, 1.0], ["takes", 2713.91, 2714.07, 1.0], ["about", 2714.07, 2714.25, 1.0], ["30", 2714.25, 2714.55, 1.0], ["seconds", 2714.55, 2714.95, 1.0], ["to", 2714.95, 2715.17, 1.0], ["get", 2715.17, 2715.33, 1.0]]}, {"start": 2715.334, "end": 2719.274, "text": "through the first questions, and then they patch it through to Don.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["through", 2715.33, 2715.53, 1.0], ["the", 2715.53, 2715.73, 1.0], ["first", 2715.73, 2716.57, 1.0], ["questions,", 2716.57, 2717.07, 1.0], ["and", 2717.07, 2717.85, 1.0], ["then", 2717.85, 2717.97, 1.0], ["they", 2717.97, 2718.09, 1.0], ["patch", 2718.09, 2718.39, 1.0], ["it", 2718.39, 2718.51, 1.0], ["through", 2718.51, 2718.69, 1.0], ["to", 2718.69, 2718.89, 1.0], ["Don.", 2718.89, 2719.27, 1.0]]}, {"start": 2720.174, "end": 2723.174, "text": "Don has his phone on, of course, 24 hours a day.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Don", 2720.17, 2720.57, 1.0], ["has", 2720.57, 2720.87, 1.0], ["his", 2720.87, 2721.03, 1.0], ["phone", 2721.03, 2721.23, 1.0], ["on,", 2721.23, 2721.43, 1.0], ["of", 2721.51, 2721.57, 1.0], ["course,", 2721.57, 2721.75, 1.0], ["24", 2722.01, 2722.37, 1.0], ["hours", 2722.37, 2722.77, 1.0], ["a", 2722.77, 2722.91, 1.0], ["day.", 2722.91, 2723.17, 1.0]]}, {"start": 2723.914, "end": 2727.674, "text": "He takes vacation sometimes. So we have Jennifer Chance, who's another one of", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["He", 2723.91, 2724.37, 1.0], ["takes", 2724.37, 2724.57, 1.0], ["vacation", 2724.57, 2724.97, 1.0], ["sometimes.", 2724.97, 2725.39, 1.0], ["So", 2725.65, 2725.91, 1.0], ["we", 2725.91, 2726.03, 1.0], ["have", 2726.03, 2726.19, 1.0], ["Jennifer", 2726.19, 2726.47, 1.0], ["Chance,", 2726.47, 2726.87, 1.0], ["who's", 2727.01, 2727.15, 1.0], ["another", 2727.15, 2727.37, 1.0], ["one", 2727.37, 2727.55, 1.0], ["of", 2727.55, 2727.67, 1.0]]}, {"start": 2727.674, "end": 2728.494, "text": "our in-house attorneys.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["our", 2727.67, 2727.81, 1.0], ["in-house", 2727.81, 2728.11, 1.0], ["attorneys.", 2728.11, 2728.49, 1.0]]}, {"start": 2728.774, "end": 2734.574, "text": "She was 10, 12 years as a prosecutor, actually, in Oklahoma City.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["She", 2728.77, 2728.83, 1.0], ["was", 2728.83, 2729.03, 1.0], ["10,", 2729.03, 2730.45, 1.0], ["12", 2730.83, 2731.03, 1.0], ["years", 2731.03, 2731.33, 1.0], ["as", 2731.33, 2731.59, 1.0], ["a", 2731.59, 2731.69, 1.0], ["prosecutor,", 2731.69, 2732.25, 1.0], ["actually,", 2732.27, 2732.81, 1.0], ["in", 2733.11, 2733.29, 1.0], ["Oklahoma", 2733.29, 2733.75, 1.0], ["City.", 2733.75, 2734.57, 1.0]]}, {"start": 2734.914, "end": 2737.674, "text": "So she has the whole perspective from that.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 2734.91, 2735.37, 1.0], ["she", 2735.37, 2735.59, 1.0], ["has", 2735.59, 2735.85, 1.0], ["the", 2735.85, 2735.97, 1.0], ["whole", 2735.97, 2736.13, 1.0], ["perspective", 2736.13, 2736.69, 1.0], ["from", 2736.69, 2737.51, 1.0], ["that.", 2737.51, 2737.67, 1.0]]}, {"start": 2737.674, "end": 2739.234, "text": "She knows how that other side works.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["She", 2737.67, 2737.83, 1.0], ["knows", 2737.83, 2738.13, 1.0], ["how", 2738.13, 2738.27, 1.0], ["that", 2738.27, 2738.43, 1.0], ["other", 2738.43, 2738.61, 1.0], ["side", 2738.61, 2738.83, 1.0], ["works.", 2738.83, 2739.23, 1.0]]}, {"start": 2739.374, "end": 2743.294, "text": "Yeah, she absolutely does. She's amazing. She also was the assistant general", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Yeah,", 2739.37, 2739.61, 1.0], ["she", 2739.83, 2739.95, 1.0], ["absolutely", 2739.95, 2740.45, 1.0], ["does.", 2740.45, 2740.71, 1.0], ["She's", 2740.73, 2740.97, 1.0], ["amazing.", 2740.97, 2741.23, 1.0], ["She", 2741.37, 2741.43, 1.0], ["also", 2741.43, 2741.67, 1.0], ["was", 2741.67, 2741.93, 1.0], ["the", 2741.93, 2742.15, 1.0], ["assistant", 2742.15, 2742.97, 1.0], ["general", 2742.97, 2743.29, 1.0]]}, {"start": 2743.294, "end": 2747.514, "text": "counsel to the governor of Oklahoma years ago. So she does legislative research", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["counsel", 2743.29, 2743.65, 1.0], ["to", 2743.65, 2743.89, 1.0], ["the", 2743.89, 2744.03, 1.0], ["governor", 2744.03, 2744.33, 1.0], ["of", 2744.33, 2744.77, 1.0], ["Oklahoma", 2744.77, 2745.19, 1.0], ["years", 2745.19, 2745.53, 1.0], ["ago.", 2745.53, 2745.79, 1.0], ["So", 2745.79, 2746.03, 1.0], ["she", 2746.03, 2746.17, 1.0], ["does", 2746.17, 2746.35, 1.0], ["legislative", 2746.35, 2746.95, 1.0], ["research", 2746.95, 2747.51, 1.0]]}, {"start": 2747.514, "end": 2749.394, "text": "and other things for us. But back to the question.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["and", 2747.51, 2747.81, 1.0], ["other", 2747.81, 2747.97, 1.0], ["things", 2747.97, 2748.19, 1.0], ["for", 2748.19, 2748.39, 1.0], ["us.", 2748.39, 2748.55, 1.0], ["But", 2748.65, 2748.73, 1.0], ["back", 2748.73, 2748.91, 1.0], ["to", 2748.91, 2749.05, 1.0], ["the", 2749.05, 2749.13, 1.0], ["question.", 2749.13, 2749.39, 1.0]]}, {"start": 2749.574, "end": 2751.914, "text": "So there's a list.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 2749.57, 2749.65, 1.0], ["there's", 2749.65, 2751.49, 1.0], ["a", 2751.49, 2751.63, 1.0], ["list.", 2751.63, 2751.91, 1.0]]}, {"start": 2751.914, "end": 2753.254, "text": "The point is, somebody is going to...", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["The", 2751.91, 2751.99, 1.0], ["point", 2751.99, 2752.01, 1.0], ["is,", 2752.01, 2752.19, 1.0], ["somebody", 2752.37, 2752.63, 1.0], ["is", 2752.63, 2752.83, 1.0], ["going", 2752.83, 2752.99, 1.0], ["to...", 2752.99, 2753.25, 1.0]]}, {"start": 2753.254, "end": 2758.734, "text": "Yes. So for some reason Don doesn't answer, the call rolls to Jennifer.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Yes.", 2753.25, 2753.51, 0.95], ["So", 2753.69, 2753.77, 1.0], ["for", 2753.77, 2753.91, 1.0], ["some", 2753.91, 2754.13, 1.0], ["reason", 2754.13, 2754.31, 1.0], ["Don", 2754.31, 2754.61, 1.0], ["doesn't", 2754.61, 2755.11, 1.0], ["answer,", 2755.11, 2755.77, 1.0], ["the", 2756.45, 2757.23, 1.0], ["call", 2757.23, 2757.45, 1.0], ["rolls", 2757.45, 2758.25, 1.0], ["to", 2758.25, 2758.39, 1.0], ["Jennifer.", 2758.39, 2758.73, 1.0]]}, {"start": 2759.354, "end": 2762.274, "text": "If for some reason she doesn't answer, it never happens like this,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["If", 2759.35, 2759.83, 1.0], ["for", 2759.83, 2759.97, 1.0], ["some", 2759.97, 2760.15, 1.0], ["reason", 2760.15, 2760.33, 1.0], ["she", 2760.33, 2760.51, 1.0], ["doesn't", 2760.51, 2760.79, 1.0], ["answer,", 2760.79, 2761.01, 1.0], ["it", 2761.11, 2761.29, 1.0], ["never", 2761.29, 2761.55, 1.0], ["happens", 2761.55, 2761.87, 1.0], ["like", 2761.87, 2762.05, 1.0], ["this,", 2762.05, 2762.27, 1.0]]}, {"start": 2762.354, "end": 2764.094, "text": "but I'll just walk you through the process.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["but", 2762.35, 2762.43, 1.0], ["I'll", 2762.43, 2762.57, 1.0], ["just", 2762.57, 2762.81, 1.0], ["walk", 2762.81, 2763.33, 1.0], ["you", 2763.33, 2763.45, 1.0], ["through", 2763.45, 2763.57, 1.0], ["the", 2763.57, 2763.71, 1.0], ["process.", 2763.71, 2764.09, 1.0]]}, {"start": 2764.494, "end": 2770.514, "text": "Then the call rolls to Kyle, who's also an attorney. So there's three attorneys stacked up there.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Then", 2764.49, 2764.97, 1.0], ["the", 2764.97, 2765.85, 1.0], ["call", 2765.85, 2766.05, 1.0], ["rolls", 2766.05, 2766.29, 1.0], ["to", 2766.29, 2766.41, 1.0], ["Kyle,", 2766.41, 2766.73, 1.0], ["who's", 2766.83, 2767.01, 1.0], ["also", 2767.01, 2767.27, 1.0], ["an", 2767.27, 2767.41, 1.0], ["attorney.", 2767.41, 2767.67, 1.0], ["So", 2767.89, 2768.01, 1.0], ["there's", 2768.01, 2768.77, 1.0], ["three", 2768.77, 2768.99, 1.0], ["attorneys", 2768.99, 2769.55, 1.0], ["stacked", 2769.55, 2769.95, 1.0], ["up", 2769.95, 2770.21, 1.0], ["there.", 2770.21, 2770.51, 1.0]]}, {"start": 2771.674, "end": 2776.674, "text": "Don gets 98% of the calls. Jennifer gets two.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Don", 2771.67, 2772.15, 1.0], ["gets", 2772.15, 2772.45, 1.0], ["98%", 2772.45, 2774.33, 1.0], ["of", 2774.33, 2774.53, 1.0], ["the", 2774.53, 2774.61, 1.0], ["calls.", 2774.61, 2775.13, 1.0], ["Jennifer", 2775.57, 2776.05, 1.0], ["gets", 2776.05, 2776.35, 1.0], ["two.", 2776.35, 2776.67, 1.0]]}, {"start": 2777.294, "end": 2782.234, "text": "Kyle gets like almost zero. I think he had one three years ago. They made it down to him.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Kyle", 2777.29, 2777.61, 1.0], ["gets", 2777.61, 2777.87, 1.0], ["like", 2777.87, 2778.79, 1.0], ["almost", 2778.79, 2779.19, 1.0], ["zero.", 2779.19, 2779.49, 1.0], ["I", 2779.49, 2779.73, 1.0], ["think", 2779.73, 2779.87, 1.0], ["he", 2779.87, 2779.99, 1.0], ["had", 2779.99, 2780.11, 1.0], ["one", 2780.11, 2780.31, 1.0], ["three", 2780.31, 2780.53, 1.0], ["years", 2780.53, 2780.77, 1.0], ["ago.", 2780.77, 2780.99, 1.0], ["They", 2780.99, 2781.25, 1.0], ["made", 2781.25, 2781.51, 1.0], ["it", 2781.51, 2781.63, 1.0], ["down", 2781.63, 2781.83, 1.0], ["to", 2781.83, 2781.97, 1.0], ["him.", 2781.97, 2782.23, 1.0]]}, {"start": 2782.694, "end": 2785.194, "text": "So you're going to talk to an attorney and you're going to have a privileged", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 2782.69, 2783.11, 1.0], ["you're", 2783.11, 2783.35, 1.0], ["going", 2783.35, 2783.43, 1.0], ["to", 2783.43, 2783.51, 1.0], ["talk", 2783.51, 2783.71, 1.0], ["to", 2783.71, 2783.81, 1.0], ["an", 2783.81, 2783.93, 1.0], ["attorney", 2783.93, 2784.15, 1.0], ["and", 2784.15, 2784.33, 1.0], ["you're", 2784.33, 2784.41, 1.0], ["going", 2784.41, 2784.47, 1.0], ["to", 2784.47, 2784.53, 1.0], ["have", 2784.53, 2784.65, 1.0], ["a", 2784.65, 2784.77, 1.0], ["privileged", 2784.77, 2785.19, 1.0]]}, {"start": 2785.194, "end": 2788.954, "text": "conversation. And we've had that. Some people in the industry are like,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["conversation.", 2785.19, 2786.05, 1.0], ["And", 2786.47, 2786.89, 1.0], ["we've", 2786.89, 2787.09, 1.0], ["had", 2787.09, 2787.21, 1.0], ["that.", 2787.21, 2787.35, 1.0], ["Some", 2787.67, 2788.09, 1.0], ["people", 2788.09, 2788.31, 1.0], ["in", 2788.31, 2788.41, 1.0], ["the", 2788.41, 2788.47, 1.0], ["industry", 2788.47, 2788.69, 1.0], ["are", 2788.69, 2788.85, 1.0], ["like,", 2788.85, 2788.95, 1.0]]}, {"start": 2789.014, "end": 2790.294, "text": "oh, that's not privileged.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["oh,", 2789.01, 2789.13, 1.0], ["that's", 2789.23, 2789.43, 1.0], ["not", 2789.43, 2789.69, 1.0], ["privileged.", 2789.69, 2790.29, 1.0]]}, {"start": 2790.714, "end": 2795.454, "text": "You know, we verified that with an independent third party attorney.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["You", 2790.71, 2790.73, 1.0], ["know,", 2790.73, 2790.87, 1.0], ["we", 2790.97, 2792.15, 1.0], ["verified", 2792.15, 2792.57, 1.0], ["that", 2792.57, 2792.89, 1.0], ["with", 2792.89, 2793.13, 1.0], ["an", 2793.13, 2793.27, 1.0], ["independent", 2793.27, 2793.73, 1.0], ["third", 2793.73, 2794.67, 1.0], ["party", 2794.67, 2795.01, 1.0], ["attorney.", 2795.01, 2795.45, 1.0]]}, {"start": 2795.714, "end": 2799.494, "text": "All of our processes have been vetted by someone else to make sure that we have", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["All", 2795.71, 2795.83, 1.0], ["of", 2795.83, 2795.95, 1.0], ["our", 2795.95, 2796.07, 1.0], ["processes", 2796.07, 2796.67, 1.0], ["have", 2796.67, 2796.95, 1.0], ["been", 2796.95, 2797.11, 1.0], ["vetted", 2797.11, 2797.45, 1.0], ["by", 2797.45, 2797.67, 1.0], ["someone", 2797.67, 2797.99, 1.0], ["else", 2797.99, 2798.29, 1.0], ["to", 2798.29, 2798.47, 1.0], ["make", 2798.47, 2798.65, 1.0], ["sure", 2798.65, 2798.81, 1.0], ["that", 2798.81, 2799.01, 1.0], ["we", 2799.01, 2799.31, 1.0], ["have", 2799.31, 2799.49, 1.0]]}, {"start": 2799.494, "end": 2800.994, "text": "the protections in place for the members.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["the", 2799.49, 2799.61, 1.0], ["protections", 2799.61, 2800.01, 1.0], ["in", 2800.01, 2800.27, 1.0], ["place", 2800.27, 2800.47, 1.0], ["for", 2800.47, 2800.65, 1.0], ["the", 2800.65, 2800.75, 1.0], ["members.", 2800.75, 2800.99, 1.0]]}, {"start": 2801.294, "end": 2805.094, "text": "So when the act of the call transferring from the operator to Don,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 2801.29, 2801.71, 1.0], ["when", 2801.71, 2802.03, 1.0], ["the", 2802.03, 2802.17, 1.0], ["act", 2802.17, 2802.49, 1.0], ["of", 2802.49, 2802.59, 1.0], ["the", 2802.59, 2802.69, 1.0], ["call", 2802.69, 2802.97, 1.0], ["transferring", 2802.97, 2803.53, 1.0], ["from", 2803.53, 2803.91, 1.0], ["the", 2803.91, 2804.09, 1.0], ["operator", 2804.09, 2804.51, 1.0], ["to", 2804.51, 2804.75, 1.0], ["Don,", 2804.75, 2805.09, 1.0]]}, {"start": 2806.766, "end": 2809.506, "text": "it generates a group text to eight people.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["it", 2806.77, 2807.05, 1.0], ["generates", 2807.05, 2807.57, 1.0], ["a", 2807.57, 2807.99, 1.0], ["group", 2807.99, 2808.23, 1.0], ["text", 2808.23, 2808.63, 1.0], ["to", 2808.63, 2808.93, 1.0], ["eight", 2808.93, 2809.15, 1.0], ["people.", 2809.15, 2809.51, 1.0]]}, {"start": 2809.686, "end": 2811.146, "text": "And I've seen that happen.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["And", 2809.69, 2809.93, 1.0], ["I've", 2809.93, 2810.09, 1.0], ["seen", 2810.09, 2810.39, 1.0], ["that", 2810.39, 2810.71, 1.0], ["happen.", 2810.71, 2811.15, 1.0]]}, {"start": 2811.326, "end": 2815.466, "text": "Yeah, it's an automated system. You know, for all you computer guys out there,", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Yeah,", 2811.33, 2811.49, 1.0], ["it's", 2811.57, 2811.67, 1.0], ["an", 2811.67, 2811.77, 1.0], ["automated", 2811.77, 2812.17, 1.0], ["system.", 2812.17, 2812.77, 1.0], ["You", 2813.63, 2814.11, 1.0], ["know,", 2814.11, 2814.15, 1.0], ["for", 2814.21, 2814.33, 1.0], ["all", 2814.33, 2814.43, 1.0], ["you", 2814.43, 2814.57, 1.0], ["computer", 2814.57, 2814.91, 1.0], ["guys", 2814.91, 2815.15, 1.0], ["out", 2815.15, 2815.31, 1.0], ["there,", 2815.31, 2815.47, 1.0]]}, {"start": 2815.546, "end": 2820.306, "text": "there's a little API that kicks in and the information gathered in the screening", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["there's", 2815.55, 2815.71, 1.0], ["a", 2815.71, 2815.81, 1.0], ["little", 2815.81, 2815.95, 1.0], ["API", 2815.95, 2816.41, 1.0], ["that", 2816.41, 2816.95, 1.0], ["kicks", 2816.95, 2817.23, 1.0], ["in", 2817.23, 2817.59, 1.0], ["and", 2817.59, 2818.37, 1.0], ["the", 2818.37, 2818.53, 1.0], ["information", 2818.53, 2819.09, 1.0], ["gathered", 2819.09, 2819.51, 1.0], ["in", 2819.51, 2819.75, 1.0], ["the", 2819.75, 2819.87, 1.0], ["screening", 2819.87, 2820.31, 1.0]]}, {"start": 2820.306, "end": 2823.946, "text": "gets transmitted to eight people, including Don,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["gets", 2820.31, 2821.19, 1.0], ["transmitted", 2821.19, 2821.77, 1.0], ["to", 2821.77, 2822.03, 1.0], ["eight", 2822.03, 2822.29, 1.0], ["people,", 2822.29, 2822.69, 1.0], ["including", 2822.81, 2823.63, 1.0], ["Don,", 2823.63, 2823.95, 1.0]]}, {"start": 2824.126, "end": 2826.406, "text": "Jennifer, Kyle, Stan, Mike, myself,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Jennifer,", 2824.13, 2824.35, 1.0], ["Kyle,", 2824.55, 2824.87, 1.0], ["Stan,", 2825.25, 2825.45, 1.0], ["Mike,", 2825.65, 2825.83, 1.0], ["myself,", 2825.93, 2826.41, 1.0]]}, {"start": 2827.046, "end": 2830.306, "text": "Chris, Gary, and David Darter in our office.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Chris,", 2827.05, 2827.53, 1.0], ["Gary,", 2827.83, 2828.23, 1.0], ["and", 2828.45, 2828.85, 1.0], ["David", 2828.85, 2829.21, 1.0], ["Darter", 2829.21, 2829.65, 1.0], ["in", 2829.65, 2829.81, 1.0], ["our", 2829.81, 2829.93, 1.0], ["office.", 2829.93, 2830.31, 1.0]]}, {"start": 2830.446, "end": 2836.746, "text": "And so we all get activated 24 hours a day. We have another system that's automated", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 2830.45, 2830.93, 1.0], ["so", 2830.93, 2831.05, 1.0], ["we", 2831.05, 2831.23, 1.0], ["all", 2831.23, 2831.39, 1.0], ["get", 2831.39, 2831.55, 1.0], ["activated", 2831.55, 2831.99, 1.0], ["24", 2831.99, 2832.31, 1.0], ["hours", 2832.31, 2832.69, 1.0], ["a", 2832.69, 2832.83, 1.0], ["day.", 2832.83, 2833.03, 1.0], ["We", 2833.03, 2833.73, 1.0], ["have", 2833.73, 2833.83, 1.0], ["another", 2833.83, 2834.33, 1.0], ["system", 2834.33, 2834.91, 1.0], ["that's", 2834.91, 2836.25, 1.0], ["automated", 2836.25, 2836.75, 1.0]]}, {"start": 2836.746, "end": 2841.006, "text": "as well that triggers at the same time, and it starts talking to our member", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["as", 2836.75, 2836.99, 1.0], ["well", 2836.99, 2837.25, 1.0], ["that", 2837.25, 2837.47, 1.0], ["triggers", 2837.47, 2837.81, 1.0], ["at", 2837.81, 2838.03, 1.0], ["the", 2838.03, 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["in", 2846.31, 2846.65, 1.0], ["their", 2846.65, 2847.29, 1.0], ["standard", 2847.29, 2848.11, 1.0], ["contact", 2848.11, 2848.59, 1.0], ["information", 2848.59, 2849.29, 1.0], ["into", 2849.29, 2849.89, 1.0], ["a", 2849.89, 2850.07, 1.0], ["different", 2850.07, 2850.35, 1.0], ["app.", 2850.35, 2850.81, 1.0]]}, {"start": 2850.986, "end": 2854.726, "text": "So all this automation, and every time that system does something,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 2850.99, 2851.39, 1.0], ["all", 2851.39, 2852.49, 1.0], ["this", 2852.49, 2852.67, 1.0], ["automation,", 2852.67, 2853.05, 1.0], ["and", 2853.27, 2853.31, 1.0], ["every", 2853.31, 2853.49, 1.0], ["time", 2853.49, 2853.67, 1.0], ["that", 2853.67, 2853.89, 1.0], ["system", 2853.89, 2854.19, 1.0], ["does", 2854.19, 2854.39, 1.0], ["something,", 2854.39, 2854.73, 1.0]]}, {"start": 2854.946, "end": 2857.006, "text": "it makes your phone make a noise too.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["it", 2854.95, 2855.41, 1.0], ["makes", 2855.41, 2855.61, 1.0], ["your", 2855.61, 2855.75, 1.0], ["phone", 2855.75, 2856.03, 1.0], ["make", 2856.03, 2856.43, 1.0], ["a", 2856.43, 2856.53, 1.0], ["noise", 2856.53, 2856.77, 1.0], ["too.", 2856.77, 2857.01, 1.0]]}, {"start": 2857.666, "end": 2861.066, "text": "So even if it's in the middle of the night, it's not just like if you got your", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 2857.67, 2857.73, 1.0], ["even", 2857.73, 2858.47, 1.0], ["if", 2858.47, 2858.67, 1.0], ["it's", 2858.67, 2858.83, 1.0], ["in", 2858.83, 2858.95, 1.0], ["the", 2858.95, 2859.03, 1.0], ["middle", 2859.03, 2859.21, 1.0], ["of", 2859.21, 2859.39, 1.0], ["the", 2859.39, 2859.47, 1.0], ["night,", 2859.47, 2859.69, 1.0], ["it's", 2859.85, 2859.95, 1.0], ["not", 2859.95, 2860.11, 1.0], ["just", 2860.11, 2860.31, 1.0], ["like", 2860.31, 2860.49, 1.0], ["if", 2860.49, 2860.65, 1.0], ["you", 2860.65, 2860.71, 1.0], ["got", 2860.71, 2860.87, 1.0], ["your", 2860.87, 2861.07, 1.0]]}, {"start": 2861.066, "end": 2863.286, "text": "text on and it's one ding and you didn't hear it.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["text", 2861.07, 2861.45, 1.0], ["on", 2861.45, 2861.65, 1.0], ["and", 2861.65, 2861.79, 1.0], ["it's", 2861.79, 2861.93, 1.0], ["one", 2861.93, 2862.13, 1.0], ["ding", 2862.13, 2862.37, 1.0], ["and", 2862.37, 2862.55, 1.0], ["you", 2862.55, 2862.65, 1.0], ["didn't", 2862.65, 2862.87, 1.0], ["hear", 2862.87, 2863.09, 1.0], ["it.", 2863.09, 2863.29, 1.0]]}, {"start": 2863.506, "end": 2866.886, "text": "Like there's multiple things going on with your phone to get you going.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Like", 2863.51, 2863.97, 1.0], ["there's", 2863.97, 2864.21, 1.0], ["multiple", 2864.21, 2864.57, 1.0], ["things", 2864.57, 2864.97, 1.0], ["going", 2864.97, 2865.25, 1.0], ["on", 2865.25, 2865.47, 1.0], ["with", 2865.47, 2865.63, 1.0], ["your", 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And so that activates everybody.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 2867.75, 2868.23, 1.0], ["there's", 2868.23, 2868.71, 1.0], ["redundancy", 2868.71, 2869.27, 1.0], ["built", 2869.27, 2869.57, 1.0], ["in", 2869.57, 2869.77, 1.0], ["with", 2869.77, 2869.93, 1.0], ["the", 2869.93, 2870.05, 1.0], ["attorneys.", 2870.05, 2870.45, 1.0], ["And", 2870.93, 2871.41, 1.0], ["so", 2871.41, 2871.71, 1.0], ["that", 2871.71, 2872.45, 1.0], ["activates", 2872.45, 2873.01, 1.0], ["everybody.", 2873.01, 2873.59, 1.0]]}, {"start": 2874.486, "end": 2878.746, "text": "Then our critical response team starts reporting in 24 hours a day,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Then", 2874.49, 2874.97, 1.0], ["our", 2874.97, 2875.11, 1.0], ["critical", 2875.11, 2875.37, 1.0], ["response", 2875.37, 2875.89, 1.0], ["team", 2875.89, 2876.13, 1.0], ["starts", 2876.13, 2876.51, 1.0], ["reporting", 2876.51, 2877.29, 1.0], ["in", 2877.29, 2877.63, 1.0], ["24", 2877.63, 2878.01, 1.0], ["hours", 2878.01, 2878.43, 1.0], ["a", 2878.43, 2878.57, 1.0], ["day,", 2878.57, 2878.75, 1.0]]}, {"start": 2879.386, "end": 2880.946, "text": "standing by, standing by.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["standing", 2879.39, 2879.63, 1.0], ["by,", 2879.63, 2879.95, 1.0], ["standing", 2880.23, 2880.55, 1.0], ["by.", 2880.55, 2880.95, 1.0]]}, {"start": 2881.406, "end": 2886.886, "text": "The other attorneys standing by. So everybody's reporting in so we know who's on and available.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["The", 2881.41, 2881.89, 1.0], ["other", 2881.89, 2882.13, 1.0], ["attorneys", 2882.13, 2882.57, 1.0], ["standing", 2882.57, 2882.89, 1.0], ["by.", 2882.89, 2883.17, 1.0], ["So", 2883.29, 2883.57, 1.0], ["everybody's", 2883.57, 2884.03, 1.0], ["reporting", 2884.03, 2884.43, 1.0], ["in", 2884.43, 2884.67, 1.0], ["so", 2884.67, 2884.85, 1.0], ["we", 2884.85, 2885.01, 1.0], ["know", 2885.01, 2885.19, 1.0], ["who's", 2885.19, 2885.53, 1.0], ["on", 2885.53, 2886.33, 1.0], ["and", 2886.33, 2886.45, 1.0], ["available.", 2886.45, 2886.89, 1.0]]}, {"start": 2888.166, "end": 2891.186, "text": "Unless somebody's on vacation they're reporting in standing", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Unless", 2888.17, 2888.73, 1.0], ["somebody's", 2888.73, 2889.15, 1.0], ["on", 2889.15, 2889.23, 1.0], ["vacation", 2889.23, 2889.67, 1.0], 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1.0, "speaker": "Kent Brown", "timestamps": [["critical", 2903.09, 2903.47, 1.0], ["response", 2903.47, 2903.91, 1.0], ["team", 2903.91, 2904.23, 1.0], ["on", 2904.23, 2904.53, 1.0], ["site", 2904.53, 2904.81, 1.0], ["is", 2904.81, 2905.05, 1.0], ["needed", 2905.05, 2905.35, 1.0], ["they're", 2905.35, 2906.27, 1.0], ["going", 2906.27, 2906.35, 1.0]]}, {"start": 2906.346, "end": 2909.146, "text": "to put that in the text and through our other", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["to", 2906.35, 2906.43, 1.0], ["put", 2906.43, 2906.59, 1.0], ["that", 2906.59, 2906.83, 1.0], ["in", 2906.83, 2907.03, 1.0], ["the", 2907.03, 2907.13, 1.0], ["text", 2907.13, 2907.51, 1.0], ["and", 2907.51, 2908.65, 1.0], ["through", 2908.65, 2908.79, 1.0], ["our", 2908.79, 2908.95, 1.0], ["other", 2908.95, 2909.15, 1.0]]}, {"start": 2909.146, "end": 2911.886, "text": "tool we there's again there's redundancy so people are", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": 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[["redundancy", 2915.27, 2915.77, 1.0], ["and", 2915.77, 2915.97, 1.0], ["it", 2915.97, 2916.05, 1.0], ["goes", 2916.05, 2916.25, 1.0], ["through", 2916.25, 2916.41, 1.0], ["an", 2916.41, 2916.55, 1.0], ["independent", 2916.55, 2916.93, 1.0], ["app", 2916.93, 2918.47, 1.0], ["and", 2918.47, 2918.63, 1.0]]}, {"start": 2918.626, "end": 2921.486, "text": "our phone and we get notified through that", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["our", 2918.63, 2918.75, 1.0], ["phone", 2918.75, 2919.09, 1.0], ["and", 2919.09, 2919.97, 1.0], ["we", 2919.97, 2920.45, 1.0], ["get", 2920.45, 2920.63, 1.0], ["notified", 2920.63, 2920.99, 1.0], ["through", 2920.99, 2921.25, 1.0], ["that", 2921.25, 2921.49, 1.0]]}, {"start": 2921.486, "end": 2924.506, "text": "too so they notify and then if it's like critical response", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["too", 2921.49, 2921.69, 1.0], ["so", 2921.69, 2921.93, 1.0], ["they", 2921.93, 2922.15, 1.0], ["notify", 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whatever st louis and they", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["information", 2929.97, 2930.51, 1.0], ["yeah", 2930.51, 2930.99, 1.0], ["like", 2930.99, 2931.37, 1.0], ["let's", 2931.37, 2931.61, 1.0], ["say", 2931.61, 2931.73, 1.0], ["i", 2931.73, 2931.91, 1.0], ["can", 2931.91, 2932.05, 1.0], ["get", 2932.05, 2932.25, 1.0], ["there", 2932.25, 2932.49, 1.0], ["by", 2932.49, 2932.75, 1.0], ["whatever", 2932.75, 2933.09, 1.0], ["st", 2933.09, 2933.35, 1.0], ["louis", 2933.35, 2933.63, 1.0], ["and", 2933.63, 2933.93, 1.0], ["they", 2933.93, 2934.03, 1.0]]}, {"start": 2934.026, "end": 2940.186, "text": "go you know what here's american flight 342 lands at you know 8 45 i can be", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["go", 2934.03, 2934.15, 1.0], ["you", 2934.15, 2934.31, 1.0], ["know", 2934.31, 2934.39, 1.0], ["what", 2934.39, 2934.53, 1.0], ["here's", 2934.53, 2934.81, 1.0], ["american", 2934.81, 2935.15, 1.0], ["flight", 2935.15, 2935.59, 1.0], ["342", 2935.59, 2936.83, 1.0], ["lands", 2936.83, 2937.69, 1.0], ["at", 2937.69, 2937.91, 1.0], ["you", 2937.91, 2938.25, 1.0], ["know", 2938.25, 2938.41, 1.0], ["8", 2938.41, 2939.09, 1.0], ["45", 2939.09, 2939.51, 1.0], ["i", 2939.51, 2939.93, 1.0], ["can", 2939.93, 2940.05, 1.0], ["be", 2940.05, 2940.19, 1.0]]}, {"start": 2940.186, "end": 2943.646, "text": "on the scene at 9 45 whatever it is.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["on", 2940.19, 2940.37, 1.0], ["the", 2940.37, 2940.47, 1.0], ["scene", 2940.47, 2940.71, 1.0], ["at", 2940.71, 2940.89, 1.0], ["9", 2940.89, 2941.87, 1.0], ["45", 2941.87, 2942.27, 1.0], ["whatever", 2942.79, 2943.27, 1.0], ["it", 2943.27, 2943.49, 1.0], ["is.", 2943.49, 2943.65, 1.0]]}, {"start": 2943.746, "end": 2949.146, "text": "And so they start reporting in so that we can get them deployed and have help as soon as possible.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 2943.75, 2943.75, 1.0], ["so", 2943.75, 2943.85, 1.0], ["they", 2943.85, 2944.05, 1.0], ["start", 2944.05, 2944.29, 1.0], ["reporting", 2944.29, 2944.73, 1.0], ["in", 2944.73, 2945.11, 1.0], ["so", 2945.11, 2945.33, 1.0], ["that", 2945.33, 2945.47, 1.0], ["we", 2945.47, 2945.63, 1.0], ["can", 2945.63, 2945.81, 1.0], ["get", 2945.81, 2946.11, 1.0], ["them", 2946.11, 2946.97, 1.0], ["deployed", 2946.97, 2947.47, 1.0], ["and", 2947.47, 2947.71, 1.0], ["have", 2947.71, 2947.97, 1.0], ["help", 2947.97, 2948.19, 1.0], ["as", 2948.19, 2948.43, 1.0], ["soon", 2948.43, 2948.51, 1.0], ["as", 2948.51, 2948.65, 1.0], ["possible.", 2948.65, 2949.15, 1.0]]}, {"start": 2949.746, "end": 2955.986, "text": "If critical response is not needed, Don will give us a very sort of thumbnail", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["If", 2949.75, 2950.23, 1.0], ["critical", 2950.23, 2950.51, 1.0], ["response", 2950.51, 2951.15, 1.0], ["is", 2951.15, 2951.35, 1.0], ["not", 2951.35, 2951.57, 1.0], ["needed,", 2951.57, 2951.91, 1.0], ["Don", 2952.57, 2952.73, 1.0], ["will", 2952.73, 2952.91, 1.0], ["give", 2952.91, 2953.11, 1.0], ["us", 2953.11, 2953.31, 1.0], ["a", 2953.31, 2953.69, 1.0], ["very", 2953.69, 2954.21, 1.0], ["sort", 2954.21, 2954.71, 1.0], ["of", 2954.71, 2954.93, 1.0], ["thumbnail", 2954.93, 2955.99, 1.0]]}, {"start": 2955.986, "end": 2960.326, "text": "of what's going on again, because we don't want privileged information there.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["of", 2955.99, 2956.65, 1.0], ["what's", 2956.65, 2956.93, 1.0], ["going", 2956.93, 2957.17, 1.0], ["on", 2957.17, 2957.43, 1.0], ["again,", 2957.43, 2957.63, 1.0], ["because", 2957.65, 2957.89, 1.0], ["we", 2957.89, 2958.07, 1.0], ["don't", 2958.07, 2958.27, 1.0], ["want", 2958.27, 2958.55, 1.0], ["privileged", 2958.55, 2959.11, 1.0], ["information", 2959.11, 2959.81, 1.0], ["there.", 2959.81, 2960.33, 1.0]]}, {"start": 2960.726, "end": 2965.226, "text": "We don't need it to cover the person. We don't need it to deploy the resources.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We", 2960.73, 2961.21, 1.0], ["don't", 2961.21, 2961.41, 1.0], ["need", 2961.41, 2961.69, 1.0], ["it", 2961.69, 2961.85, 1.0], ["to", 2961.85, 2962.09, 1.0], ["cover", 2962.09, 2962.71, 1.0], ["the", 2962.71, 2962.87, 1.0], ["person.", 2962.87, 2963.17, 1.0], ["We", 2963.39, 2963.39, 1.0], ["don't", 2963.39, 2963.55, 1.0], ["need", 2963.55, 2963.77, 1.0], ["it", 2963.77, 2963.91, 1.0], ["to", 2963.91, 2964.09, 1.0], ["deploy", 2964.09, 2964.51, 1.0], ["the", 2964.51, 2964.69, 1.0], ["resources.", 2964.69, 2965.23, 1.0]]}, {"start": 2965.506, "end": 2969.526, "text": "Don has that. And so then he's just giving us enough to say,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Don", 2965.51, 2965.99, 1.0], ["has", 2965.99, 2966.27, 1.0], ["that.", 2966.27, 2966.49, 1.0], ["And", 2966.63, 2966.67, 1.0], ["so", 2966.67, 2966.81, 1.0], ["then", 2966.81, 2966.97, 1.0], ["he's", 2966.97, 2967.17, 1.0], ["just", 2967.17, 2967.33, 1.0], ["giving", 2967.33, 2967.59, 1.0], ["us", 2967.59, 2968.05, 1.0], ["enough", 2968.05, 2969.07, 1.0], ["to", 2969.07, 2969.25, 1.0], ["say,", 2969.25, 2969.53, 1.0]]}, {"start": 2970.922, "end": 2975.002, "text": "Here's kind of where we're at, and I'm going to retain an attorney immediately,", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Here's", 2970.92, 2971.42, 1.0], ["kind", 2971.42, 2971.74, 1.0], ["of", 2971.74, 2971.88, 1.0], ["where", 2971.88, 2972.04, 1.0], ["we're", 2972.04, 2972.22, 1.0], ["at,", 2972.22, 2972.46, 1.0], ["and", 2972.62, 2972.74, 1.0], ["I'm", 2972.74, 2972.92, 1.0], ["going", 2972.92, 2973.06, 1.0], ["to", 2973.06, 2973.26, 1.0], ["retain", 2973.26, 2974.08, 1.0], ["an", 2974.08, 2974.24, 1.0], ["attorney", 2974.24, 2974.48, 1.0], ["immediately,", 2974.48, 2975.0, 1.0]]}, {"start": 2975.002, "end": 2978.582, "text": "or we don't need to do anything right now.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["or", 2975.0, 2975.52, 1.0], ["we", 2975.52, 2976.2, 1.0], ["don't", 2976.2, 2977.56, 1.0], ["need", 2977.56, 2977.7, 1.0], ["to", 2977.7, 2977.8, 1.0], ["do", 2977.8, 2977.92, 1.0], ["anything", 2977.92, 2978.16, 1.0], ["right", 2978.16, 2978.36, 1.0], ["now.", 2978.36, 2978.58, 1.0]]}, {"start": 2978.742, "end": 2982.782, "text": "We're going to wait to see if the police follow up on this one or not,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We're", 2978.74, 2978.82, 1.0], ["going", 2978.82, 2978.9, 1.0], ["to", 2978.9, 2979.0, 1.0], ["wait", 2979.0, 2979.2, 1.0], ["to", 2979.2, 2979.36, 1.0], ["see", 2979.36, 2979.64, 1.0], ["if", 2979.64, 2980.32, 1.0], ["the", 2980.32, 2980.48, 1.0], ["police", 2980.48, 2980.88, 1.0], ["follow", 2980.88, 2981.58, 1.0], ["up", 2981.58, 2981.82, 1.0], ["on", 2981.82, 2981.96, 1.0], ["this", 2981.96, 2982.18, 1.0], ["one", 2982.18, 2982.34, 1.0], ["or", 2982.34, 2982.46, 1.0], ["not,", 2982.46, 2982.78, 1.0]]}, {"start": 2982.782, "end": 2984.762, "text": "and then we go from there.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["and", 2982.78, 2983.1, 1.0], ["then", 2983.1, 2983.36, 1.0], ["we", 2983.36, 2984.18, 1.0], ["go", 2984.18, 2984.34, 1.0], ["from", 2984.34, 2984.54, 1.0], ["there.", 2984.54, 2984.76, 1.0]]}, {"start": 2985.542, "end": 2991.282, "text": "That's really how it gets initiated, and there literally is eight people in", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["That's", 2985.54, 2985.94, 1.0], ["really", 2985.94, 2986.1, 1.0], ["how", 2986.1, 2986.28, 1.0], ["it", 2986.28, 2986.42, 1.0], ["gets", 2986.42, 2986.66, 1.0], ["initiated,", 2986.66, 2987.7, 1.0], ["and", 2987.7, 2988.28, 1.0], ["there", 2988.28, 2988.44, 1.0], ["literally", 2988.44, 2988.92, 1.0], ["is", 2988.92, 2989.26, 1.0], ["eight", 2989.26, 2989.54, 1.0], ["people", 2989.54, 2989.92, 1.0], ["in", 2989.92, 2991.28, 1.0]]}, {"start": 2991.282, "end": 2994.262, "text": "that group that are ready to go. I'm on it.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["that", 2991.28, 2991.56, 1.0], ["group", 2991.56, 2991.88, 1.0], ["that", 2991.88, 2992.42, 1.0], ["are", 2992.42, 2992.98, 1.0], ["ready", 2992.98, 2993.2, 1.0], ["to", 2993.2, 2993.32, 1.0], ["go.", 2993.32, 2993.5, 1.0], ["I'm", 2993.7, 2993.86, 1.0], ["on", 2993.86, 2994.06, 1.0], ["it.", 2994.06, 2994.26, 1.0]]}, {"start": 2994.762, "end": 3000.282, "text": "I get it 24 hours a day. I've spent 30 minutes at my kitchen table at 3 o'clock", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I", 2994.76, 2995.16, 1.0], ["get", 2995.16, 2995.4, 1.0], ["it", 2995.4, 2995.54, 1.0], ["24", 2995.54, 2995.82, 1.0], ["hours", 2995.82, 2996.14, 1.0], ["a", 2996.14, 2996.26, 1.0], ["day.", 2996.26, 2996.38, 1.0], ["I've", 2996.38, 2996.68, 1.0], ["spent", 2996.68, 2996.94, 1.0], ["30", 2996.94, 2997.8, 1.0], ["minutes", 2997.8, 2998.08, 1.0], ["at", 2998.08, 2998.3, 1.0], ["my", 2998.3, 2998.5, 1.0], ["kitchen", 2998.5, 2999.16, 1.0], ["table", 2999.16, 2999.6, 1.0], ["at", 2999.6, 2999.88, 1.0], ["3", 2999.88, 2999.98, 1.0], ["o'clock", 2999.98, 3000.28, 1.0]]}, {"start": 3000.282, "end": 3001.642, "text": "in the morning waiting for Don", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["in", 3000.28, 3000.4, 1.0], ["the", 3000.4, 3000.48, 1.0], ["morning", 3000.48, 3000.78, 1.0], ["waiting", 3000.78, 3001.24, 1.0], ["for", 3001.24, 3001.42, 1.0], ["Don", 3001.42, 3001.64, 1.0]]}, {"start": 3001.642, "end": 3005.282, "text": "to give the update because sometimes the conversations take a long time.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["to", 3001.64, 3001.86, 1.0], ["give", 3001.86, 3002.28, 1.0], ["the", 3002.28, 3002.42, 1.0], ["update", 3002.42, 3002.74, 1.0], ["because", 3002.74, 3002.96, 1.0], ["sometimes", 3002.96, 3003.26, 1.0], ["the", 3003.26, 3003.42, 1.0], ["conversations", 3003.42, 3003.98, 1.0], ["take", 3003.98, 3004.76, 1.0], ["a", 3004.76, 3004.9, 1.0], ["long", 3004.9, 3005.02, 1.0], ["time.", 3005.02, 3005.28, 1.0]]}, {"start": 3005.482, "end": 3009.882, "text": "So we get the answer in five minutes sometimes, and then sometimes it's 30 minutes, and that's okay.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 3005.48, 3005.52, 1.0], ["we", 3005.52, 3005.68, 1.0], ["get", 3005.68, 3006.1, 1.0], ["the", 3006.1, 3006.2, 1.0], ["answer", 3006.2, 3006.4, 1.0], ["in", 3006.4, 3006.56, 1.0], ["five", 3006.56, 3006.74, 1.0], ["minutes", 3006.74, 3006.98, 1.0], ["sometimes,", 3006.98, 3007.42, 1.0], ["and", 3007.42, 3007.96, 1.0], ["then", 3007.96, 3008.06, 1.0], ["sometimes", 3008.06, 3008.38, 1.0], ["it's", 3008.38, 3008.56, 1.0], ["30", 3008.56, 3008.78, 1.0], ["minutes,", 3008.78, 3009.16, 1.0], ["and", 3009.18, 3009.34, 1.0], ["that's", 3009.34, 3009.54, 1.0], ["okay.", 3009.54, 3009.88, 1.0]]}, {"start": 3010.522, "end": 3014.322, "text": "And so it has been a foolproof system.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3010.52, 3010.82, 1.0], ["so", 3010.82, 3011.04, 1.0], ["it", 3011.04, 3011.32, 1.0], ["has", 3011.32, 3013.12, 1.0], ["been", 3013.12, 3013.3, 1.0], ["a", 3013.3, 3013.46, 1.0], ["foolproof", 3013.46, 3013.86, 1.0], ["system.", 3013.86, 3014.32, 1.0]]}, {"start": 3014.482, "end": 3019.622, "text": "We've never missed the call. We've never had one where nobody answered.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We've", 3014.48, 3014.68, 1.0], ["never", 3014.68, 3014.94, 1.0], ["missed", 3014.94, 3015.86, 1.0], ["the", 3015.86, 3015.98, 1.0], ["call.", 3015.98, 3016.38, 1.0], ["We've", 3016.38, 3016.82, 1.0], ["never", 3016.82, 3017.1, 1.0], ["had", 3017.1, 3017.84, 1.0], ["one", 3017.84, 3018.02, 1.0], ["where", 3018.02, 3018.2, 1.0], ["nobody", 3018.2, 3018.84, 1.0], ["answered.", 3018.84, 3019.62, 1.0]]}, {"start": 3021.362, "end": 3025.922, "text": "That was part of it. Back to your question earlier about what they asked me to do and why I'm here.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["That", 3021.36, 3021.8, 1.0], ["was", 3021.8, 3022.24, 1.0], ["part", 3022.24, 3022.44, 1.0], ["of", 3022.44, 3022.58, 1.0], ["it.", 3022.58, 3022.72, 1.0], ["Back", 3022.78, 3023.02, 1.0], ["to", 3023.02, 3023.12, 1.0], ["your", 3023.12, 3023.2, 1.0], ["question", 3023.2, 3023.46, 1.0], ["earlier", 3023.46, 3023.7, 1.0], ["about", 3023.7, 3024.02, 1.0], ["what", 3024.02, 3024.48, 1.0], ["they", 3024.48, 3024.64, 1.0], ["asked", 3024.64, 3024.84, 1.0], ["me", 3024.84, 3024.94, 1.0], ["to", 3024.94, 3025.06, 1.0], ["do", 3025.06, 3025.3, 1.0], ["and", 3025.3, 3025.48, 1.0], ["why", 3025.48, 3025.6, 1.0], ["I'm", 3025.6, 3025.74, 1.0], ["here.", 3025.74, 3025.92, 1.0]]}, {"start": 3026.662, "end": 3031.922, "text": "Building those systems correctly, getting the redundancies that we need so the", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Building", 3026.66, 3027.06, 1.0], ["those", 3027.06, 3027.38, 1.0], ["systems", 3027.38, 3027.84, 1.0], ["correctly,", 3027.84, 3028.5, 1.0], ["getting", 3028.8, 3028.92, 1.0], ["the", 3028.92, 3029.1, 1.0], ["redundancies", 3029.1, 3029.72, 1.0], ["that", 3029.72, 3030.04, 1.0], ["we", 3030.04, 3030.2, 1.0], ["need", 3030.2, 3030.64, 1.0], ["so", 3031.4, 3031.8, 1.0], ["the", 3031.8, 3031.92, 1.0]]}, {"start": 3031.922, "end": 3032.962, "text": "members are served better.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["members", 3031.92, 3032.2, 1.0], ["are", 3032.2, 3032.36, 1.0], ["served", 3032.36, 3032.66, 1.0], ["better.", 3032.66, 3032.96, 1.0]]}, {"start": 3033.182, "end": 3037.242, "text": "Yeah, that is so key. And I appreciate it. It may, even to you,", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["Yeah,", 3033.18, 3033.34, 1.0], ["that", 3033.96, 3034.12, 1.0], ["is", 3034.12, 3034.22, 1.0], ["so", 3034.22, 3034.38, 1.0], ["key.", 3034.38, 3034.58, 1.0], ["And", 3034.74, 3034.78, 1.0], ["I", 3034.78, 3034.88, 1.0], ["appreciate", 3034.88, 3035.24, 1.0], ["it.", 3035.24, 3035.82, 1.0], ["It", 3035.82, 3036.04, 1.0], ["may,", 3036.04, 3036.24, 1.0], ["even", 3036.5, 3036.9, 1.0], ["to", 3036.9, 3037.06, 1.0], ["you,", 3037.06, 3037.24, 1.0]]}, {"start": 3037.362, "end": 3041.182, "text": "like where you're so involved in the nuts and bolts on a daily basis, it's like, ah, you know,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["like", 3037.36, 3037.44, 1.0], ["where", 3037.44, 3037.58, 1.0], ["you're", 3037.58, 3037.74, 1.0], ["so", 3037.74, 3037.9, 1.0], ["involved", 3037.9, 3038.24, 1.0], ["in", 3038.24, 3038.36, 1.0], ["the", 3038.36, 3038.44, 1.0], ["nuts", 3038.44, 3038.58, 1.0], ["and", 3038.58, 3038.7, 1.0], ["bolts", 3038.7, 3038.94, 1.0], ["on", 3038.94, 3039.16, 1.0], ["a", 3039.16, 3039.24, 1.0], ["daily", 3039.24, 3039.4, 1.0], ["basis,", 3039.4, 3039.74, 1.0], ["it's", 3039.78, 3040.1, 1.0], ["like,", 3040.1, 3040.28, 1.0], ["ah,", 3040.36, 3040.64, 1.0], ["you", 3040.9, 3041.02, 1.0], ["know,", 3041.02, 3041.18, 1.0]]}, {"start": 3041.502, "end": 3044.682, "text": "it may not seem like a big deal to you, but I think that's really cool and helpful", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["it", 3041.5, 3041.58, 1.0], ["may", 3041.58, 3041.64, 1.0], ["not", 3041.64, 3041.76, 1.0], ["seem", 3041.76, 3041.92, 1.0], ["like", 3041.92, 3042.04, 1.0], ["a", 3042.04, 3042.12, 1.0], ["big", 3042.12, 3042.24, 1.0], ["deal", 3042.24, 3042.4, 1.0], ["to", 3042.4, 3042.5, 1.0], ["you,", 3042.5, 3042.58, 1.0], ["but", 3042.62, 3042.7, 1.0], ["I", 3042.7, 3042.8, 1.0], ["think", 3042.8, 3042.96, 1.0], ["that's", 3042.96, 3043.2, 1.0], ["really", 3043.2, 3043.54, 1.0], ["cool", 3043.54, 3044.06, 1.0], ["and", 3044.06, 3044.32, 1.0], ["helpful", 3044.32, 3044.68, 1.0]]}, {"start": 3044.682, "end": 3050.362, "text": "for members and prospective members to hear like, this is how this works.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["for", 3044.68, 3045.4, 1.0], ["members", 3045.4, 3045.74, 1.0], ["and", 3045.74, 3046.0, 1.0], ["prospective", 3046.0, 3046.46, 1.0], ["members", 3046.46, 3047.06, 1.0], ["to", 3047.06, 3047.74, 1.0], ["hear", 3047.74, 3048.18, 1.0], ["like,", 3048.18, 3048.42, 1.0], ["this", 3048.54, 3049.16, 1.0], ["is", 3049.16, 3049.38, 1.0], ["how", 3049.38, 3049.66, 1.0], ["this", 3049.66, 3050.04, 1.0], ["works.", 3050.04, 3050.36, 1.0]]}, {"start": 3050.502, "end": 3054.322, "text": "This is what happens when a call comes in so that they can see,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["This", 3050.5, 3050.62, 1.0], ["is", 3050.62, 3050.78, 1.0], ["what", 3050.78, 3051.06, 1.0], ["happens", 3051.06, 3051.68, 1.0], ["when", 3051.68, 3052.04, 1.0], ["a", 3052.04, 3052.16, 1.0], ["call", 3052.16, 3052.44, 1.0], ["comes", 3052.44, 3052.8, 1.0], ["in", 3052.8, 3053.0, 1.0], ["so", 3053.0, 3053.38, 1.0], ["that", 3053.38, 3053.56, 1.0], ["they", 3053.56, 3053.8, 1.0], ["can", 3053.8, 3054.0, 1.0], ["see,", 3054.0, 3054.32, 1.0]]}, {"start": 3054.322, "end": 3057.102, "text": "oh they really are going they're going to get my call", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["oh", 3054.32, 3055.0, 1.0], ["they", 3055.0, 3055.3, 1.0], ["really", 3055.3, 3055.62, 1.0], ["are", 3055.62, 3055.78, 1.0], ["going", 3055.78, 3056.0, 1.0], ["they're", 3056.0, 3056.24, 1.0], ["going", 3056.24, 3056.32, 1.0], ["to", 3056.32, 3056.42, 1.0], ["get", 3056.42, 3056.72, 1.0], ["my", 3056.72, 3056.9, 1.0], ["call", 3056.9, 3057.1, 1.0]]}, {"start": 3057.102, "end": 3060.562, "text": "they're going to hear my call they're going to you know communicate with me", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["they're", 3057.1, 3057.26, 1.0], ["going", 3057.26, 3057.34, 1.0], ["to", 3057.34, 3057.44, 1.0], ["hear", 3057.44, 3057.66, 1.0], ["my", 3057.66, 3057.86, 1.0], ["call", 3057.86, 3058.14, 1.0], ["they're", 3058.14, 3058.34, 1.0], ["going", 3058.34, 3058.5, 1.0], ["to", 3058.5, 3058.72, 1.0], ["you", 3058.72, 3059.22, 1.0], ["know", 3059.22, 3059.34, 1.0], ["communicate", 3059.34, 3059.94, 1.0], ["with", 3059.94, 3060.32, 1.0], ["me", 3060.32, 3060.56, 1.0]]}, {"start": 3060.562, "end": 3064.442, "text": "they're going to activate the critical response team if that's what's necessary", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["they're", 3060.56, 3061.08, 1.0], ["going", 3061.08, 3061.18, 1.0], ["to", 3061.18, 3061.36, 1.0], ["activate", 3061.36, 3062.06, 1.0], ["the", 3062.06, 3062.28, 1.0], ["critical", 3062.28, 3062.54, 1.0], ["response", 3062.54, 3063.06, 1.0], ["team", 3063.06, 3063.34, 1.0], ["if", 3063.34, 3063.56, 1.0], ["that's", 3063.56, 3063.84, 1.0], ["what's", 3063.84, 3064.06, 1.0], ["necessary", 3064.06, 3064.44, 1.0]]}, {"start": 3064.442, "end": 3069.382, "text": "meaning putting boots on ground where i am to be right there to essentially", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["meaning", 3064.44, 3064.76, 1.0], ["putting", 3064.76, 3065.42, 1.0], ["boots", 3065.42, 3065.92, 1.0], ["on", 3065.92, 3066.2, 1.0], ["ground", 3066.2, 3066.58, 1.0], ["where", 3066.58, 3066.9, 1.0], ["i", 3066.9, 3067.22, 1.0], ["am", 3067.22, 3067.76, 1.0], ["to", 3067.76, 3068.24, 1.0], ["be", 3068.24, 3068.38, 1.0], ["right", 3068.38, 3068.62, 1.0], ["there", 3068.62, 3068.84, 1.0], ["to", 3068.84, 3069.0, 1.0], ["essentially", 3069.0, 3069.38, 1.0]]}, {"start": 3069.382, "end": 3075.422, "text": "and sometimes literally hold my hand through an incident.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["and", 3069.38, 3069.9, 1.0], ["sometimes", 3069.9, 3070.28, 1.0], ["literally", 3070.28, 3070.88, 1.0], ["hold", 3070.88, 3071.82, 1.0], ["my", 3071.82, 3072.6, 1.0], ["hand", 3072.6, 3073.28, 1.0], ["through", 3073.28, 3074.2, 1.0], ["an", 3074.2, 3075.04, 1.0], ["incident.", 3075.04, 3075.42, 1.0]]}, {"start": 3075.422, "end": 3078.502, "text": "Yeah it's and we get activated", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Yeah", 3075.42, 3076.5, 1.0], ["it's", 3076.5, 3076.94, 1.0], ["and", 3076.94, 3077.74, 1.0], ["we", 3077.74, 3077.86, 1.0], ["get", 3077.86, 3078.0, 1.0], ["activated", 3078.0, 3078.5, 1.0]]}, {"start": 3078.502, "end": 3081.962, "text": "not knowing what's happened because we", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["not", 3078.5, 3079.7, 1.0], ["knowing", 3079.7, 3080.02, 1.0], ["what's", 3080.02, 3080.56, 1.0], ["happened", 3080.56, 3080.86, 1.0], ["because", 3080.86, 3081.72, 1.0], ["we", 3081.72, 3081.96, 1.0]]}, {"start": 3081.962, "end": 3084.702, "text": "just we intentionally on that little screening portion of the", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["just", 3081.96, 3082.18, 1.0], ["we", 3082.18, 3082.46, 1.0], ["intentionally", 3082.46, 3082.96, 1.0], ["on", 3082.96, 3083.28, 1.0], ["that", 3083.28, 3083.42, 1.0], ["little", 3083.42, 3083.62, 1.0], ["screening", 3083.62, 3084.0, 1.0], ["portion", 3084.0, 3084.4, 1.0], ["of", 3084.4, 3084.62, 1.0], ["the", 3084.62, 3084.7, 1.0]]}, {"start": 3084.702, "end": 3087.682, "text": "call the operator actually", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["call", 3084.7, 3085.04, 1.0], ["the", 3085.04, 3086.8, 1.0], ["operator", 3086.8, 3087.28, 1.0], ["actually", 3087.28, 3087.68, 1.0]]}, {"start": 3087.682, "end": 3090.862, "text": "gives the instruction to the caller to say do not", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["gives", 3087.68, 3088.06, 1.0], ["the", 3088.06, 3088.24, 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3099.562, "text": "know if this is considered an emergency or not because that part of the call", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["know", 3095.28, 3095.5, 1.0], ["if", 3095.5, 3095.86, 1.0], ["this", 3095.86, 3096.04, 1.0], ["is", 3096.04, 3096.2, 1.0], ["considered", 3096.2, 3096.58, 1.0], ["an", 3096.58, 3096.82, 1.0], ["emergency", 3096.82, 3097.22, 1.0], ["or", 3097.22, 3097.5, 1.0], ["not", 3097.5, 3097.84, 1.0], ["because", 3097.84, 3098.56, 1.0], ["that", 3098.56, 3098.9, 1.0], ["part", 3098.9, 3099.14, 1.0], ["of", 3099.14, 3099.26, 1.0], ["the", 3099.26, 3099.34, 1.0], ["call", 3099.34, 3099.56, 1.0]]}, {"start": 3099.562, "end": 3104.082, "text": "is not privileged and so they're really great about that and if the person starts", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["is", 3099.56, 3099.76, 1.0], ["not", 3099.76, 3100.04, 1.0], ["privileged", 3100.04, 3101.02, 1.0], ["and", 3101.02, 3101.8, 1.0], ["so", 3101.8, 3101.98, 1.0], 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1.0], ["the", 3107.42, 3107.56, 1.0]]}, {"start": 3107.562, "end": 3109.882, "text": "attorney right now, and then they patch it through.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["attorney", 3107.56, 3107.88, 1.0], ["right", 3107.88, 3108.2, 1.0], ["now,", 3108.2, 3108.44, 1.0], ["and", 3108.7, 3109.02, 1.0], ["then", 3109.02, 3109.12, 1.0], ["they", 3109.12, 3109.24, 1.0], ["patch", 3109.24, 3109.54, 1.0], ["it", 3109.54, 3109.68, 1.0], ["through.", 3109.68, 3109.88, 1.0]]}, {"start": 3111.412, "end": 3114.792, "text": "All the protocols in place, the redundancy in place. I mean,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["All", 3111.41, 3111.71, 1.0], ["the", 3111.71, 3111.83, 1.0], ["protocols", 3111.83, 3112.33, 1.0], ["in", 3112.33, 3112.61, 1.0], ["place,", 3112.61, 3112.93, 1.0], ["the", 3113.27, 3113.31, 1.0], ["redundancy", 3113.31, 3113.89, 1.0], ["in", 3113.89, 3114.15, 1.0], ["place.", 3114.15, 3114.47, 1.0], ["I", 3114.65, 3114.65, 1.0], ["mean,", 3114.65, 3114.79, 1.0]]}, {"start": 3114.892, "end": 3117.132, "text": "like, this is a real professional thing.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["like,", 3114.89, 3114.97, 1.0], ["this", 3115.17, 3115.23, 1.0], ["is", 3115.23, 3115.39, 1.0], ["a", 3115.39, 3115.55, 1.0], ["real", 3115.55, 3115.89, 1.0], ["professional", 3115.89, 3116.49, 1.0], ["thing.", 3116.49, 3117.13, 1.0]]}, {"start": 3117.592, "end": 3120.972, "text": "And so it's not like, well, you know, I hope Don picks up the phone.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3117.59, 3117.99, 1.0], ["so", 3117.99, 3118.29, 1.0], ["it's", 3118.29, 3118.61, 1.0], ["not", 3118.61, 3118.79, 1.0], ["like,", 3118.79, 3119.03, 1.0], ["well,", 3119.13, 3119.29, 1.0], ["you", 3119.51, 3119.59, 1.0], ["know,", 3119.59, 3119.65, 1.0], ["I", 3119.77, 3119.83, 1.0], ["hope", 3119.83, 3120.05, 1.0], ["Don", 3120.05, 3120.21, 1.0], ["picks", 3120.21, 3120.43, 1.0], ["up", 3120.43, 3120.57, 1.0], ["the", 3120.57, 3120.67, 1.0], ["phone.", 3120.67, 3120.97, 1.0]]}, {"start": 3121.452, "end": 3125.612, "text": "Like it just, you dialed Don's cell phone number and maybe he's around. It's not like that.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Like", 3121.45, 3121.85, 1.0], ["it", 3121.85, 3121.99, 1.0], ["just,", 3121.99, 3122.15, 1.0], ["you", 3122.31, 3122.33, 1.0], ["dialed", 3122.33, 3122.61, 1.0], ["Don's", 3122.61, 3122.97, 1.0], ["cell", 3122.97, 3123.09, 1.0], ["phone", 3123.09, 3123.27, 1.0], ["number", 3123.27, 3123.53, 1.0], ["and", 3123.53, 3123.69, 1.0], ["maybe", 3123.69, 3123.87, 1.0], ["he's", 3123.87, 3124.11, 1.0], ["around.", 3124.11, 3124.45, 1.0], ["It's", 3124.57, 3124.71, 1.0], ["not", 3124.71, 3124.91, 1.0], ["like", 3124.91, 3125.23, 1.0], ["that.", 3125.23, 3125.61, 1.0]]}, {"start": 3126.052, "end": 3129.552, "text": "You know, it's a very sophisticated process that takes place.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["You", 3126.05, 3126.29, 1.0], ["know,", 3126.29, 3126.35, 1.0], ["it's", 3126.37, 3126.55, 1.0], ["a", 3126.55, 3126.65, 1.0], ["very", 3126.65, 3126.97, 1.0], ["sophisticated", 3126.97, 3127.63, 1.0], ["process", 3127.63, 3128.35, 1.0], ["that", 3128.35, 3128.87, 1.0], ["takes", 3128.87, 3129.15, 1.0], ["place.", 3129.15, 3129.55, 1.0]]}, {"start": 3129.692, "end": 3133.172, "text": "And so, and as you mentioned with redundancy, which is so key with.", "confidence": 0.95, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["And", 3129.69, 3129.77, 0.95], ["so,", 3129.77, 3130.11, 0.95], ["and", 3130.25, 3130.45, 0.95], ["as", 3130.45, 3130.63, 0.95], ["you", 3130.63, 3130.71, 0.95], ["mentioned", 3130.71, 3130.93, 0.95], ["with", 3130.93, 3131.15, 0.95], ["redundancy,", 3131.15, 3131.75, 0.95], ["which", 3131.91, 3131.99, 0.95], ["is", 3131.99, 3132.19, 0.95], ["so", 3132.19, 3132.39, 0.95], ["key", 3132.39, 3132.61, 0.95], ["with.", 3132.61, 3133.17, 0.95]]}, {"start": 3133.172, "end": 3136.392, "text": "Something like that. Redundancy. Yeah. I mean, and then there's fail-safes even", "confidence": 0.99, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Something", 3133.17, 3133.39, 0.95], ["like", 3133.39, 3133.53, 0.95], ["that.", 3133.53, 3133.67, 0.95], ["Redundancy.", 3133.87, 3134.27, 1.0], ["Yeah.", 3134.49, 3134.63, 1.0], ["I", 3134.87, 3134.91, 1.0], ["mean,", 3134.91, 3135.07, 1.0], ["and", 3135.13, 3135.23, 1.0], ["then", 3135.23, 3135.37, 1.0], ["there's", 3135.37, 3135.61, 1.0], ["fail-safes", 3135.61, 3136.17, 1.0], ["even", 3136.17, 3136.39, 1.0]]}, {"start": 3136.392, "end": 3139.432, "text": "there and beyond that, that I don't want to go into every single detail,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["there", 3136.39, 3136.57, 1.0], ["and", 3136.57, 3136.79, 1.0], ["beyond", 3136.79, 3137.11, 1.0], ["that,", 3137.11, 3137.47, 1.0], ["that", 3137.53, 3137.63, 1.0], ["I", 3137.63, 3137.83, 1.0], ["don't", 3137.83, 3138.05, 1.0], ["want", 3138.05, 3138.17, 1.0], ["to", 3138.17, 3138.21, 1.0], ["go", 3138.21, 3138.33, 1.0], ["into", 3138.33, 3138.47, 1.0], ["every", 3138.47, 3138.73, 1.0], ["single", 3138.73, 3139.05, 1.0], ["detail,", 3139.05, 3139.43, 1.0]]}, {"start": 3139.432, "end": 3145.112, "text": "But I think people can rest comfortably knowing the right person is going to answer the phone.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["But", 3139.43, 3139.93, 1.0], ["I", 3139.93, 3140.21, 1.0], ["think", 3140.21, 3140.35, 1.0], ["people", 3140.35, 3140.63, 1.0], ["can", 3140.63, 3140.83, 1.0], ["rest", 3140.83, 3141.15, 1.0], ["comfortably", 3141.15, 3141.73, 1.0], ["knowing", 3141.73, 3142.09, 1.0], ["the", 3142.09, 3143.03, 1.0], ["right", 3143.03, 3143.21, 1.0], ["person", 3143.21, 3143.55, 1.0], ["is", 3143.55, 3143.77, 1.0], ["going", 3143.77, 3143.89, 1.0], ["to", 3143.89, 3144.01, 1.0], ["answer", 3144.01, 3144.57, 1.0], ["the", 3144.57, 3144.75, 1.0], ["phone.", 3144.75, 3145.11, 1.0]]}, {"start": 3145.412, "end": 3149.512, "text": "They know what to do. The other part of the team is on standby,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["They", 3145.41, 3145.65, 1.0], ["know", 3145.65, 3145.93, 1.0], ["what", 3145.93, 3146.15, 1.0], ["to", 3146.15, 3146.31, 1.0], ["do.", 3146.31, 3146.61, 1.0], ["The", 3146.87, 3147.33, 1.0], ["other", 3147.33, 3147.59, 1.0], ["part", 3147.59, 3147.87, 1.0], ["of", 3147.87, 3148.01, 1.0], ["the", 3148.01, 3148.11, 1.0], ["team", 3148.11, 3148.37, 1.0], ["is", 3148.37, 3148.63, 1.0], ["on", 3148.63, 3149.05, 1.0], ["standby,", 3149.05, 3149.51, 1.0]]}, {"start": 3149.672, "end": 3151.012, "text": "ready to go if we need them.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["ready", 3149.67, 3149.87, 1.0], ["to", 3149.87, 3150.03, 1.0], ["go", 3150.03, 3150.21, 1.0], ["if", 3150.21, 3150.39, 1.0], ["we", 3150.39, 3150.49, 1.0], ["need", 3150.49, 3150.71, 1.0], ["them.", 3150.71, 3151.01, 1.0]]}, {"start": 3151.352, "end": 3154.952, "text": "Most of the incidents don't require the critical response team to go on site.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Most", 3151.35, 3151.83, 1.0], ["of", 3151.83, 3151.93, 1.0], ["the", 3151.93, 3152.03, 1.0], ["incidents", 3152.03, 3152.33, 1.0], ["don't", 3152.33, 3152.73, 1.0], ["require", 3152.73, 3153.09, 1.0], ["the", 3153.09, 3153.29, 1.0], ["critical", 3153.29, 3153.55, 1.0], ["response", 3153.55, 3153.95, 1.0], ["team", 3153.95, 3154.27, 1.0], ["to", 3154.27, 3154.41, 1.0], ["go", 3154.41, 3154.55, 1.0], ["on", 3154.55, 3154.71, 1.0], ["site.", 3154.71, 3154.95, 1.0]]}, {"start": 3155.132, "end": 3159.152, "text": "But they should know, even if you're calling in about your brandishing incident,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["But", 3155.13, 3155.61, 1.0], ["they", 3155.61, 3155.77, 1.0], ["should", 3155.77, 3156.01, 1.0], ["know,", 3156.01, 3156.35, 1.0], ["even", 3156.51, 3156.97, 1.0], ["if", 3156.97, 3157.13, 1.0], ["you're", 3157.13, 3157.25, 1.0], ["calling", 3157.25, 3157.51, 1.0], ["in", 3157.51, 3157.71, 1.0], ["about", 3157.71, 3157.89, 1.0], ["your", 3157.89, 3158.05, 1.0], ["brandishing", 3158.05, 3158.57, 1.0], ["incident,", 3158.57, 3159.15, 1.0]]}, {"start": 3159.372, "end": 3163.272, "text": "where we're not going to respond on site, those people are still standing by", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["where", 3159.37, 3159.59, 1.0], ["we're", 3159.59, 3160.13, 1.0], ["not", 3160.13, 3160.35, 1.0], ["going", 3160.35, 3160.51, 1.0], ["to", 3160.51, 3160.61, 1.0], ["respond", 3160.61, 3160.93, 1.0], ["on", 3160.93, 3161.13, 1.0], ["site,", 3161.13, 3161.35, 1.0], ["those", 3161.55, 3161.93, 1.0], ["people", 3161.93, 3162.17, 1.0], ["are", 3162.17, 3162.33, 1.0], ["still", 3162.33, 3162.53, 1.0], ["standing", 3162.53, 3162.89, 1.0], ["by", 3162.89, 3163.27, 1.0]]}, {"start": 3163.272, "end": 3166.912, "text": "until we know what your level of the incident was.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["until", 3163.27, 3163.71, 1.0], ["we", 3163.71, 3163.99, 1.0], ["know", 3163.99, 3164.33, 1.0], ["what", 3164.33, 3164.87, 1.0], ["your", 3164.87, 3165.05, 1.0], ["level", 3165.05, 3165.99, 1.0], ["of", 3165.99, 3166.17, 1.0], ["the", 3166.17, 3166.27, 1.0], ["incident", 3166.27, 3166.59, 1.0], ["was.", 3166.59, 3166.91, 1.0]]}, {"start": 3166.912, "end": 3170.932, "text": "It's like they're literally waiting to find out if they need to be deployed.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["It's", 3166.91, 3167.09, 1.0], ["like", 3167.09, 3167.23, 1.0], ["they're", 3167.23, 3167.45, 1.0], ["literally", 3167.45, 3167.89, 1.0], ["waiting", 3167.89, 3168.83, 1.0], ["to", 3168.83, 3169.09, 1.0], ["find", 3169.09, 3169.35, 1.0], ["out", 3169.35, 3169.63, 1.0], ["if", 3169.63, 3169.81, 1.0], ["they", 3169.81, 3169.95, 1.0], ["need", 3169.95, 3170.15, 1.0], ["to", 3170.15, 3170.29, 1.0], ["be", 3170.29, 3170.45, 1.0], ["deployed.", 3170.45, 3170.93, 1.0]]}, {"start": 3171.352, "end": 3173.872, "text": "And so we start right there.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3171.35, 3171.75, 1.0], ["so", 3171.75, 3171.97, 1.0], ["we", 3171.97, 3173.15, 1.0], ["start", 3173.15, 3173.43, 1.0], ["right", 3173.43, 3173.63, 1.0], ["there.", 3173.63, 3173.87, 1.0]]}, {"start": 3173.992, "end": 3178.072, "text": "And as I mentioned, I mean, you guys take this seriously. I mentioned earlier, I've seen it happen.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["And", 3173.99, 3174.15, 1.0], ["as", 3174.15, 3174.29, 1.0], ["I", 3174.29, 3174.35, 1.0], ["mentioned,", 3174.35, 3174.57, 1.0], ["I", 3174.71, 3174.71, 1.0], ["mean,", 3174.71, 3174.81, 1.0], ["you", 3175.01, 3175.29, 1.0], ["guys", 3175.29, 3175.43, 1.0], ["take", 3175.43, 3175.57, 1.0], ["this", 3175.57, 3175.73, 1.0], ["seriously.", 3175.73, 3176.21, 1.0], ["I", 3176.29, 3176.51, 1.0], ["mentioned", 3176.51, 3176.73, 1.0], ["earlier,", 3176.73, 3176.93, 1.0], ["I've", 3177.05, 3177.17, 1.0], ["seen", 3177.17, 3177.47, 1.0], ["it", 3177.47, 3177.73, 1.0], ["happen.", 3177.73, 3178.07, 1.0]]}, {"start": 3178.252, "end": 3182.592, "text": "I was at dinner with several of your team that are on that list,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["I", 3178.25, 3178.27, 1.0], ["was", 3178.27, 3178.41, 1.0], ["at", 3178.41, 3178.57, 1.0], ["dinner", 3178.57, 3178.91, 1.0], ["with", 3178.91, 3179.25, 1.0], ["several", 3179.25, 3179.67, 1.0], ["of", 3179.67, 3179.91, 1.0], ["your", 3179.91, 3180.05, 1.0], ["team", 3180.05, 3180.43, 1.0], ["that", 3180.43, 3180.97, 1.0], ["are", 3180.97, 3181.15, 1.0], ["on", 3181.15, 3181.71, 1.0], ["that", 3181.71, 3182.05, 1.0], ["list,", 3182.05, 3182.59, 1.0]]}, {"start": 3182.852, "end": 3189.372, "text": "that critical response team group, sitting, having dinner, having a lovely conversation after a show.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["that", 3182.85, 3183.35, 1.0], ["critical", 3183.35, 3183.63, 1.0], ["response", 3183.63, 3184.11, 1.0], ["team", 3184.11, 3184.51, 1.0], ["group,", 3184.51, 3185.61, 1.0], ["sitting,", 3186.09, 3186.55, 1.0], ["having", 3186.71, 3186.91, 1.0], ["dinner,", 3186.91, 3187.17, 1.0], ["having", 3187.29, 3187.43, 1.0], ["a", 3187.43, 3187.55, 1.0], ["lovely", 3187.55, 3187.79, 1.0], ["conversation", 3187.79, 3188.41, 1.0], ["after", 3188.41, 3188.81, 1.0], ["a", 3188.81, 3189.07, 1.0], ["show.", 3189.07, 3189.37, 1.0]]}, {"start": 3189.532, "end": 3191.592, "text": "It wasn't a shot show, but it was a show kind of like this.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["It", 3189.53, 3189.59, 1.0], ["wasn't", 3189.59, 3189.79, 1.0], ["a", 3189.79, 3189.89, 1.0], ["shot", 3189.89, 3190.01, 1.0], ["show,", 3190.01, 3190.21, 1.0], ["but", 3190.29, 3190.37, 1.0], ["it", 3190.37, 3190.43, 1.0], ["was", 3190.43, 3190.53, 1.0], ["a", 3190.53, 3190.63, 1.0], ["show", 3190.63, 3190.81, 1.0], ["kind", 3190.81, 3190.99, 1.0], ["of", 3190.99, 3191.05, 1.0], ["like", 3191.05, 3191.27, 1.0], ["this.", 3191.27, 3191.59, 1.0]]}, {"start": 3191.932, "end": 3196.932, "text": "And all of a sudden, like, and you knew something was up because every one of their phones went off.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 3191.93, 3192.33, 1.0], ["all", 3192.33, 3192.51, 1.0], ["of", 3192.51, 3192.59, 1.0], ["a", 3192.59, 3192.79, 1.0], ["sudden,", 3192.79, 3192.81, 1.0], ["like,", 3193.51, 3193.81, 1.0], ["and", 3193.87, 3194.01, 1.0], ["you", 3194.01, 3194.13, 1.0], ["knew", 3194.13, 3194.27, 1.0], ["something", 3194.27, 3194.45, 1.0], ["was", 3194.45, 3194.59, 1.0], ["up", 3194.59, 3194.71, 1.0], ["because", 3194.71, 3194.93, 1.0], ["every", 3194.93, 3195.41, 1.0], ["one", 3195.41, 3195.61, 1.0], ["of", 3195.61, 3195.71, 1.0], ["their", 3195.71, 3195.83, 1.0], ["phones", 3195.83, 3196.19, 1.0], ["went", 3196.19, 3196.61, 1.0], ["off.", 3196.61, 3196.93, 1.0]]}, {"start": 3197.912, "end": 3201.732, "text": "And then every one of them is like, oh, what's going on? Okay, we have an incident.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 3197.91, 3197.97, 1.0], ["then", 3197.97, 3198.11, 1.0], ["every", 3198.11, 3198.45, 1.0], ["one", 3198.45, 3198.61, 1.0], ["of", 3198.61, 3198.73, 1.0], ["them", 3198.73, 3198.81, 1.0], ["is", 3198.81, 3198.91, 1.0], ["like,", 3198.91, 3199.03, 1.0], ["oh,", 3199.15, 3199.25, 1.0], ["what's", 3199.35, 3199.53, 1.0], ["going", 3199.53, 3199.71, 1.0], ["on?", 3199.71, 3199.95, 1.0], ["Okay,", 3200.63, 3200.95, 1.0], ["we", 3201.09, 3201.17, 1.0], ["have", 3201.17, 3201.31, 1.0], ["an", 3201.31, 3201.41, 1.0], ["incident.", 3201.41, 3201.73, 1.0]]}, {"start": 3202.272, "end": 3207.272, "text": "Okay, all right. And then they're like waiting for more information, you know.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Okay,", 3202.27, 3202.59, 1.0], ["all", 3202.83, 3202.97, 1.0], ["right.", 3202.97, 3203.11, 1.0], ["And", 3203.21, 3203.29, 1.0], ["then", 3203.29, 3203.39, 1.0], ["they're", 3203.39, 3203.51, 1.0], ["like", 3203.51, 3203.65, 1.0], ["waiting", 3203.65, 3204.05, 1.0], ["for", 3204.05, 3205.67, 1.0], ["more", 3205.67, 3205.83, 1.0], ["information,", 3205.83, 3206.91, 1.0], ["you", 3207.01, 3207.13, 1.0], ["know.", 3207.13, 3207.27, 1.0]]}, {"start": 3207.432, "end": 3210.832, "text": "And then it turned out, I think, that we don't need to go anywhere just yet,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 3207.43, 3207.75, 1.0], ["then", 3207.75, 3207.85, 1.0], ["it", 3207.85, 3207.95, 1.0], ["turned", 3207.95, 3208.11, 1.0], ["out,", 3208.11, 3208.31, 1.0], ["I", 3208.41, 3208.49, 1.0], ["think,", 3208.49, 3208.65, 1.0], ["that", 3208.77, 3208.87, 1.0], ["we", 3208.87, 3209.27, 1.0], ["don't", 3209.27, 3209.45, 1.0], ["need", 3209.45, 3209.55, 1.0], ["to", 3209.55, 3209.65, 1.0], ["go", 3209.65, 3209.79, 1.0], ["anywhere", 3209.79, 3210.11, 1.0], ["just", 3210.11, 3210.53, 1.0], ["yet,", 3210.53, 3210.83, 1.0]]}, {"start": 3210.912, "end": 3213.232, "text": "you know. And so we went back to having dinner.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["you", 3210.91, 3211.01, 1.0], ["know.", 3211.01, 3211.15, 1.0], ["And", 3211.25, 3211.35, 1.0], ["so", 3211.35, 3211.59, 1.0], ["we", 3211.59, 3211.97, 1.0], ["went", 3211.97, 3212.41, 1.0], ["back", 3212.41, 3212.59, 1.0], ["to", 3212.59, 3212.73, 1.0], ["having", 3212.73, 3212.93, 1.0], ["dinner.", 3212.93, 3213.23, 1.0]]}, {"start": 3213.572, "end": 3214.052, "text": "Carry on.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Carry", 3213.57, 3213.89, 1.0], ["on.", 3213.89, 3214.05, 1.0]]}, {"start": 3214.072, "end": 3216.132, "text": "But they're ready to go in case, you know, they need to.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["But", 3214.07, 3214.23, 1.0], ["they're", 3214.23, 3214.39, 1.0], ["ready", 3214.39, 3214.57, 1.0], ["to", 3214.57, 3214.73, 1.0], ["go", 3214.73, 3214.93, 1.0], ["in", 3214.93, 3215.09, 1.0], ["case,", 3215.09, 3215.29, 1.0], ["you", 3215.49, 3215.63, 1.0], ["know,", 3215.63, 3215.69, 1.0], ["they", 3215.69, 3215.81, 1.0], ["need", 3215.81, 3215.97, 1.0], ["to.", 3215.97, 3216.13, 1.0]]}, {"start": 3216.752, "end": 3220.212, "text": "I was interviewing someone. We're hiring some people.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["I", 3216.75, 3217.07, 1.0], ["was", 3217.07, 3217.39, 1.0], ["interviewing", 3217.39, 3218.65, 1.0], ["someone.", 3218.65, 3219.13, 1.0], ["We're", 3219.33, 3219.39, 1.0], ["hiring", 3219.39, 3219.69, 1.0], ["some", 3219.69, 3219.91, 1.0], ["people.", 3219.91, 3220.21, 1.0]]}, {"start": 3220.972, "end": 3226.112, "text": "And I was doing a Zoom interview with this person who wants to work for us, a great guy.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3220.97, 3221.41, 1.0], ["I", 3221.41, 3221.79, 1.0], ["was", 3221.79, 3221.91, 1.0], ["doing", 3221.91, 3222.07, 1.0], ["a", 3222.07, 3222.27, 1.0], ["Zoom", 3222.27, 3222.59, 1.0], ["interview", 3222.59, 3223.33, 1.0], ["with", 3223.33, 3223.67, 1.0], ["this", 3223.67, 3223.87, 1.0], ["person", 3223.87, 3224.27, 1.0], ["who", 3224.27, 3224.51, 1.0], ["wants", 3224.51, 3224.75, 1.0], ["to", 3224.75, 3224.89, 1.0], ["work", 3224.89, 3225.05, 1.0], ["for", 3225.05, 3225.19, 1.0], ["us,", 3225.19, 3225.43, 1.0], ["a", 3225.53, 3225.57, 1.0], ["great", 3225.57, 3225.79, 1.0], ["guy.", 3225.79, 3226.11, 1.0]]}, {"start": 3227.919, "end": 3231.839, "text": "And I said to him, even on Zoom, like, I'm like, just so you know,", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["And", 3227.92, 3228.18, 1.0], ["I", 3228.18, 3228.28, 1.0], ["said", 3228.28, 3228.54, 1.0], ["to", 3228.54, 3228.74, 1.0], ["him,", 3228.74, 3228.94, 1.0], ["even", 3229.16, 3229.4, 1.0], ["on", 3229.4, 3229.56, 1.0], ["Zoom,", 3229.56, 3229.9, 1.0], ["like,", 3230.24, 3230.32, 1.0], ["I'm", 3230.4, 3230.48, 1.0], ["like,", 3230.48, 3230.62, 1.0], ["just", 3231.28, 3231.52, 1.0], ["so", 3231.52, 3231.66, 1.0], ["you", 3231.66, 3231.76, 1.0], ["know,", 3231.76, 3231.84, 1.0]]}, {"start": 3231.959, "end": 3235.779, "text": "my phone is on and I do look at it occasionally. I don't want it to seem rude.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["my", 3231.96, 3232.04, 1.0], ["phone", 3232.04, 3232.28, 1.0], ["is", 3232.28, 3232.44, 1.0], ["on", 3232.44, 3232.74, 1.0], ["and", 3232.74, 3232.96, 1.0], ["I", 3232.96, 3233.32, 1.0], ["do", 3233.32, 3233.52, 1.0], ["look", 3233.52, 3233.88, 1.0], ["at", 3233.88, 3234.04, 1.0], ["it", 3234.04, 3234.14, 1.0], ["occasionally.", 3234.14, 3234.5, 1.0], ["I", 3234.5, 3234.72, 1.0], ["don't", 3234.72, 3234.82, 1.0], ["want", 3234.82, 3234.96, 1.0], ["it", 3234.96, 3235.1, 1.0], ["to", 3235.1, 3235.2, 1.0], ["seem", 3235.2, 3235.42, 1.0], ["rude.", 3235.42, 3235.78, 1.0]]}, {"start": 3235.939, "end": 3241.939, "text": "I go, but if we get an emergency call at any time, you know,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I", 3235.94, 3236.0, 1.0], ["go,", 3236.0, 3236.12, 1.0], ["but", 3236.2, 3236.28, 1.0], ["if", 3236.28, 3236.46, 1.0], ["we", 3236.46, 3237.18, 1.0], ["get", 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I have a role in those calls.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I've", 3265.16, 3265.32, 1.0], ["got", 3265.32, 3265.36, 1.0], ["a", 3265.36, 3265.46, 1.0], ["report", 3265.46, 3265.7, 1.0], ["standing", 3265.7, 3266.06, 1.0], ["by.", 3266.06, 3266.36, 1.0], ["I", 3266.36, 3266.6, 1.0], ["have", 3266.6, 3266.78, 1.0], ["a", 3266.78, 3266.86, 1.0], ["role", 3266.86, 3267.06, 1.0], ["in", 3267.06, 3267.22, 1.0], ["those", 3267.22, 3267.38, 1.0], ["calls.", 3267.38, 3267.66, 1.0]]}, {"start": 3267.679, "end": 3270.139, "text": "And then I'm like, then I'll jump back on.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3267.68, 3267.86, 1.0], ["then", 3267.86, 3268.02, 1.0], ["I'm", 3268.02, 3269.12, 1.0], ["like,", 3269.12, 3269.24, 1.0], ["then", 3269.3, 3269.4, 1.0], ["I'll", 3269.4, 3269.54, 1.0], ["jump", 3269.54, 3269.68, 1.0], ["back", 3269.68, 3269.88, 1.0], ["on.", 3269.88, 3270.14, 1.0]]}, {"start": 3270.219, "end": 3273.399, "text": "And he said, well, what happens now? I go, now we're waiting.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3270.22, 3270.3, 1.0], ["he", 3270.3, 3270.4, 1.0], ["said,", 3270.4, 3270.6, 1.0], ["well,", 3270.64, 3271.24, 1.0], ["what", 3271.36, 3271.88, 1.0], ["happens", 3271.88, 3272.16, 1.0], ["now?", 3272.16, 3272.4, 1.0], ["I", 3272.52, 3272.58, 1.0], ["go,", 3272.58, 3272.7, 1.0], ["now", 3272.76, 3272.92, 1.0], ["we're", 3272.92, 3273.12, 1.0], ["waiting.", 3273.12, 3273.4, 1.0]]}, {"start": 3274.219, "end": 3277.579, "text": "And that was another one, like in your situation, where we didn't really need", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["And", 3274.22, 3274.54, 1.0], ["that", 3274.54, 3274.86, 1.0], ["was", 3274.86, 3275.02, 1.0], ["another", 3275.02, 3275.24, 1.0], ["one,", 3275.24, 3275.38, 1.0], ["like", 3275.44, 3275.6, 1.0], ["in", 3275.6, 3275.74, 1.0], ["your", 3275.74, 3275.88, 1.0], ["situation,", 3275.88, 3276.36, 1.0], ["where", 3276.56, 3276.64, 1.0], ["we", 3276.64, 3277.08, 1.0], ["didn't", 3277.08, 3277.26, 1.0], ["really", 3277.26, 3277.44, 1.0], ["need", 3277.44, 3277.58, 1.0]]}, {"start": 3277.579, "end": 3281.179, "text": "to do a lot right in that moment. 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She's tolerant.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 3281.38, 3281.52, 1.0], ["it", 3281.52, 3282.58, 1.0], ["happens", 3282.58, 3282.96, 1.0], ["all", 3282.96, 3283.2, 1.0], ["day", 3283.2, 3283.34, 1.0], ["long.", 3283.34, 3283.6, 1.0], ["Yeah,", 3283.76, 3283.96, 1.0], ["my", 3284.24, 3284.32, 1.0], ["wife", 3284.32, 3284.6, 1.0], ["gets", 3284.6, 3284.88, 1.0], ["it.", 3284.88, 3285.14, 1.0], ["She's", 3285.48, 3285.88, 1.0], ["tolerant.", 3285.88, 3286.42, 1.0]]}, {"start": 3287.139, "end": 3290.459, "text": "I used to, like the first couple, I would get them at 2 o'clock in the morning.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I", 3287.14, 3287.2, 1.0], ["used", 3287.2, 3287.4, 1.0], ["to,", 3287.4, 3287.56, 1.0], ["like", 3287.86, 3287.94, 1.0], ["the", 3287.94, 3288.06, 1.0], ["first", 3288.06, 3288.34, 1.0], ["couple,", 3288.34, 3288.62, 1.0], ["I", 3288.78, 3288.8, 1.0], ["would", 3288.8, 3289.0, 1.0], ["get", 3289.0, 3289.44, 1.0], ["them", 3289.44, 3289.54, 1.0], ["at", 3289.54, 3289.66, 1.0], ["2", 3289.66, 3289.76, 1.0], ["o'clock", 3289.76, 3290.02, 1.0], ["in", 3290.02, 3290.14, 1.0], ["the", 3290.14, 3290.18, 1.0], ["morning.", 3290.18, 3290.46, 1.0]]}, {"start": 3291.119, "end": 3295.339, "text": "And I knew, like, oh, we may not find out for a while. So I'll just lay here", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3291.12, 3291.52, 1.0], ["I", 3291.52, 3291.62, 1.0], ["knew,", 3291.62, 3291.8, 1.0], ["like,", 3291.94, 3292.06, 1.0], ["oh,", 3292.6, 3292.78, 1.0], ["we", 3292.84, 3293.26, 1.0], ["may", 3293.26, 3293.4, 1.0], ["not", 3293.4, 3293.58, 1.0], ["find", 3293.58, 3293.82, 1.0], ["out", 3293.82, 3293.96, 1.0], ["for", 3293.96, 3294.1, 1.0], ["a", 3294.1, 3294.18, 1.0], ["while.", 3294.18, 3294.34, 1.0], ["So", 3294.34, 3294.54, 1.0], ["I'll", 3294.54, 3294.7, 1.0], ["just", 3294.7, 3294.88, 1.0], ["lay", 3294.88, 3295.16, 1.0], ["here", 3295.16, 3295.34, 1.0]]}, {"start": 3295.339, "end": 3297.659, "text": "in bed and, you know, wait for Don to update.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["in", 3295.34, 3295.48, 1.0], ["bed", 3295.48, 3295.72, 1.0], ["and,", 3295.72, 3295.94, 1.0], ["you", 3295.94, 3296.54, 1.0], ["know,", 3296.54, 3296.6, 1.0], ["wait", 3296.64, 3296.82, 1.0], ["for", 3296.82, 3297.02, 1.0], ["Don", 3297.02, 3297.16, 1.0], ["to", 3297.16, 3297.32, 1.0], ["update.", 3297.32, 3297.66, 1.0]]}, {"start": 3297.979, "end": 3301.579, "text": "I can't get away with that anymore. I have to go in the other room.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I", 3297.98, 3298.38, 1.0], ["can't", 3298.38, 3298.58, 1.0], ["get", 3298.58, 3298.68, 1.0], ["away", 3298.68, 3298.84, 1.0], ["with", 3298.84, 3298.98, 1.0], ["that", 3298.98, 3299.12, 1.0], ["anymore.", 3299.12, 3299.42, 1.0], ["I", 3299.66, 3299.82, 1.0], ["have", 3299.82, 3300.08, 1.0], ["to", 3300.08, 3300.18, 1.0], ["go", 3300.18, 3300.36, 1.0], ["in", 3300.36, 3301.14, 1.0], ["the", 3301.14, 3301.22, 1.0], ["other", 3301.22, 3301.36, 1.0], ["room.", 3301.36, 3301.58, 1.0]]}, {"start": 3301.659, "end": 3305.879, "text": "My wife's like, don't be in here laying awake waiting for this result.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["My", 3301.66, 3301.74, 1.0], ["wife's", 3301.74, 3302.02, 1.0], ["like,", 3302.02, 3302.14, 1.0], ["don't", 3302.24, 3302.56, 1.0], ["be", 3302.56, 3303.88, 1.0], ["in", 3303.88, 3304.04, 1.0], ["here", 3304.04, 3304.18, 1.0], ["laying", 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I was like, whew.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["just", 3353.1, 3353.2, 1.0], ["took", 3353.2, 3353.4, 1.0], ["a", 3353.4, 3353.48, 1.0], ["deep", 3353.48, 3353.66, 1.0], ["breath", 3353.66, 3353.9, 1.0], ["because", 3353.9, 3354.08, 1.0], ["it", 3354.08, 3354.22, 1.0], ["was", 3354.22, 3354.34, 1.0], ["a", 3354.34, 3354.44, 1.0], ["lot,", 3354.44, 3354.62, 1.0], ["it", 3354.62, 3354.72, 1.0], ["was", 3354.72, 3354.78, 1.0], ["a", 3354.78, 3354.84, 1.0], ["lot", 3354.84, 3354.94, 1.0], ["going", 3354.94, 3355.1, 1.0], ["on.", 3355.1, 3355.22, 1.0], ["I", 3355.24, 3355.36, 1.0], ["was", 3355.36, 3355.42, 1.0], ["like,", 3355.42, 3355.54, 1.0], ["whew.", 3355.64, 3355.84, 1.0]]}, {"start": 3356.579, "end": 3360.579, "text": "And I turned around and my wife had been standing in the background,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3356.58, 3356.94, 1.0], ["I", 3356.94, 3357.06, 1.0], ["turned", 3357.06, 3357.26, 1.0], ["around", 3357.26, 3357.58, 1.0], ["and", 3357.58, 3358.42, 1.0], ["my", 3358.42, 3358.56, 1.0], ["wife", 3358.56, 3358.84, 1.0], ["had", 3358.84, 3358.98, 1.0], ["been", 3358.98, 3359.24, 1.0], ["standing", 3359.24, 3359.86, 1.0], ["in", 3359.86, 3360.02, 1.0], ["the", 3360.02, 3360.1, 1.0], ["background,", 3360.1, 3360.58, 1.0]]}, {"start": 3360.779, "end": 3363.919, "text": "kind of observing the whole call. I didn't know it.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["kind", 3360.78, 3361.78, 1.0], ["of", 3361.78, 3361.96, 1.0], ["observing", 3361.96, 3362.5, 1.0], ["the", 3362.5, 3362.88, 1.0], ["whole", 3362.88, 3363.0, 1.0], ["call.", 3363.0, 3363.22, 1.0], ["I", 3363.34, 3363.36, 1.0], ["didn't", 3363.36, 3363.52, 1.0], ["know", 3363.52, 3363.72, 1.0], ["it.", 3363.72, 3363.92, 1.0]]}, {"start": 3364.419, "end": 3367.279, "text": "And she looked and she pointed at the laptop and she said,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3364.42, 3364.78, 1.0], ["she", 3364.78, 3364.96, 1.0], ["looked", 3364.96, 3365.2, 1.0], ["and", 3365.2, 3365.34, 1.0], ["she", 3365.34, 3365.48, 1.0], ["pointed", 3365.48, 3365.84, 1.0], ["at", 3365.84, 3366.04, 1.0], ["the", 3366.04, 3366.16, 1.0], ["laptop", 3366.16, 3366.52, 1.0], ["and", 3366.52, 3366.8, 1.0], ["she", 3366.8, 3367.0, 1.0], ["said,", 3367.0, 3367.28, 1.0]]}, {"start": 3368.381, "end": 3372.781, "text": "That's what you do? Like, that's what you do when somebody's in this horrible", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["That's", 3368.38, 3368.78, 1.0], ["what", 3368.78, 3368.88, 1.0], ["you", 3368.88, 3368.98, 1.0], ["do?", 3368.98, 3369.16, 1.0], ["Like,", 3369.38, 3369.52, 1.0], ["that's", 3369.64, 3369.88, 1.0], ["what", 3369.88, 3370.58, 1.0], ["you", 3370.58, 3370.74, 1.0], ["do", 3370.74, 3370.9, 1.0], ["when", 3370.9, 3371.1, 1.0], ["somebody's", 3371.1, 3371.74, 1.0], ["in", 3371.74, 3372.1, 1.0], ["this", 3372.1, 3372.34, 1.0], ["horrible", 3372.34, 3372.78, 1.0]]}, {"start": 3372.781, "end": 3374.381, "text": "situation? And I said, yeah.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["situation?", 3372.78, 3373.32, 1.0], ["And", 3373.32, 3373.64, 1.0], ["I", 3373.64, 3373.76, 1.0], ["said,", 3373.76, 3373.96, 1.0], ["yeah.", 3374.14, 3374.38, 1.0]]}, {"start": 3375.041, "end": 3377.241, "text": "She's like, that was unreal.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["She's", 3375.04, 3375.44, 1.0], ["like,", 3375.44, 3375.56, 1.0], ["that", 3375.74, 3376.24, 1.0], ["was", 3376.24, 3376.44, 1.0], ["unreal.", 3376.44, 3377.24, 1.0]]}, {"start": 3378.141, "end": 3382.661, "text": "She goes, if people saw that, everybody would sign up immediately.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["She", 3378.14, 3378.54, 1.0], ["goes,", 3378.54, 3378.94, 1.0], ["if", 3378.96, 3379.14, 1.0], ["people", 3379.14, 3379.56, 1.0], ["saw", 3379.56, 3380.16, 1.0], ["that,", 3380.16, 3380.58, 1.0], ["everybody", 3380.76, 3381.24, 1.0], ["would", 3381.24, 3381.7, 1.0], ["sign", 3381.7, 3381.96, 1.0], ["up", 3381.96, 3382.16, 1.0], ["immediately.", 3382.16, 3382.66, 1.0]]}, {"start": 3383.121, "end": 3385.941, "text": "And I said, well, we're trying to tell people what that is. I can't show them", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3383.12, 3383.52, 1.0], ["I", 3383.52, 3383.6, 1.0], ["said,", 3383.6, 3383.7, 1.0], ["well,", 3383.76, 3383.84, 1.0], ["we're", 3383.84, 3384.02, 1.0], ["trying", 3384.02, 3384.12, 1.0], ["to", 3384.12, 3384.24, 1.0], ["tell", 3384.24, 3384.38, 1.0], ["people", 3384.38, 3384.62, 1.0], ["what", 3384.62, 3384.86, 1.0], ["that", 3384.86, 3385.02, 1.0], ["is.", 3385.02, 3385.22, 1.0], ["I", 3385.3, 3385.38, 1.0], ["can't", 3385.38, 3385.6, 1.0], ["show", 3385.6, 3385.8, 1.0], ["them", 3385.8, 3385.94, 1.0]]}, {"start": 3385.941, "end": 3388.801, "text": "that because there's some things on there that we can't show.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["that", 3385.94, 3386.16, 1.0], ["because", 3386.16, 3386.46, 1.0], ["there's", 3386.46, 3386.74, 1.0], ["some", 3386.74, 3386.88, 1.0], ["things", 3386.88, 3387.06, 1.0], ["on", 3387.06, 3387.2, 1.0], ["there", 3387.2, 3387.32, 1.0], ["that", 3387.32, 3387.46, 1.0], ["we", 3387.46, 3387.56, 1.0], ["can't", 3387.56, 3387.86, 1.0], ["show.", 3387.86, 3388.8, 1.0]]}, {"start": 3389.881, "end": 3393.001, "text": "And she said, well, there's two things that stood out to me on that.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["And", 3389.88, 3390.28, 1.0], ["she", 3390.28, 3390.68, 1.0], ["said,", 3390.68, 3390.86, 1.0], ["well,", 3390.94, 3390.98, 1.0], ["there's", 3391.02, 3391.14, 1.0], ["two", 3391.14, 3391.28, 1.0], ["things", 3391.28, 3391.56, 1.0], ["that", 3391.56, 3391.72, 1.0], ["stood", 3391.72, 3391.96, 1.0], ["out", 3391.96, 3392.14, 1.0], ["to", 3392.14, 3392.28, 1.0], ["me", 3392.28, 3392.48, 1.0], ["on", 3392.48, 3392.74, 1.0], ["that.", 3392.74, 3393.0, 1.0]]}, {"start": 3393.561, "end": 3396.721, "text": "She said, there's seven or eight people on that call. 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He didn't have clothes. 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And then she said, the other thing that", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["She", 3445.4, 3445.76, 1.0], ["was", 3445.76, 3445.88, 1.0], ["really", 3445.88, 3446.1, 1.0], ["incredible", 3446.1, 3446.48, 1.0], ["to", 3446.48, 3446.72, 1.0], ["see", 3446.72, 3446.92, 1.0], ["that.", 3446.92, 3447.18, 1.0], ["And", 3447.32, 3447.38, 1.0], ["then", 3447.38, 3447.5, 1.0], ["she", 3447.5, 3447.64, 1.0], ["said,", 3447.64, 3447.84, 1.0], ["the", 3447.9, 3447.96, 1.0], ["other", 3447.96, 3448.08, 1.0], ["thing", 3448.08, 3448.26, 1.0], ["that", 3448.26, 3448.4, 1.0]]}, {"start": 3448.401, "end": 3453.061, "text": "stood out is nobody ever said, well, what does that cost?", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["stood", 3448.4, 3448.6, 1.0], ["out", 3448.6, 3448.8, 1.0], ["is", 3448.8, 3448.98, 1.0], ["nobody", 3448.98, 3449.48, 1.0], ["ever", 3449.48, 3450.16, 1.0], ["said,", 3450.16, 3451.6, 1.0], ["well,", 3452.08, 3452.2, 1.0], ["what", 3452.26, 3452.38, 1.0], ["does", 3452.38, 3452.5, 1.0], ["that", 3452.5, 3452.66, 1.0], ["cost?", 3452.66, 3453.06, 1.0]]}, {"start": 3453.161, "end": 3456.861, "text": "Or how much is this? 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Like, this guy is in the worst possible", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Like,", 3464.92, 3465.0, 1.0], ["just", 3465.12, 3465.24, 1.0], ["do,", 3465.24, 3465.52, 1.0], ["oh,", 3465.76, 3466.0, 1.0], ["yeah,", 3466.12, 3466.2, 1.0], ["fine,", 3466.3, 3466.54, 1.0], ["do", 3466.7, 3466.8, 1.0], ["it.", 3466.8, 3467.02, 1.0], ["Like,", 3467.14, 3467.26, 1.0], ["this", 3468.0, 3468.22, 1.0], ["guy", 3468.22, 3468.46, 1.0], ["is", 3468.46, 3469.0, 1.0], ["in", 3469.0, 3469.14, 1.0], ["the", 3469.14, 3469.26, 1.0], ["worst", 3469.26, 3469.94, 1.0], ["possible", 3469.94, 3470.44, 1.0]]}, {"start": 3470.441, "end": 3473.301, "text": "situation. He's used his firearm inside his home.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["situation.", 3470.44, 3471.04, 1.0], ["He's", 3471.04, 3471.3, 1.0], ["used", 3471.3, 3471.94, 1.0], ["his", 3471.94, 3472.08, 1.0], ["firearm", 3472.08, 3472.54, 1.0], ["inside", 3472.54, 3472.84, 1.0], ["his", 3472.84, 3473.06, 1.0], ["home.", 3473.06, 3473.3, 1.0]]}, {"start": 3473.761, "end": 3476.341, "text": "The person that was attacking him is deceased.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["The", 3473.76, 3474.2, 1.0], ["person", 3474.2, 3474.58, 1.0], ["that", 3474.58, 3474.72, 1.0], ["was", 3474.72, 3474.84, 1.0], ["attacking", 3474.84, 3475.24, 1.0], ["him", 3475.24, 3475.5, 1.0], ["is", 3475.5, 3475.68, 1.0], ["deceased.", 3475.68, 3476.34, 1.0]]}, {"start": 3476.861, "end": 3480.201, "text": "He's been arrested. He's been charged. 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I mean, it's just, like, horrific.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I", 3480.36, 3480.36, 1.0], ["mean,", 3480.36, 3480.42, 1.0], ["like,", 3480.5, 3480.62, 1.0], ["it", 3480.74, 3481.2, 1.0], ["cannot", 3481.2, 3481.26, 1.0], ["be.", 3481.26, 3481.64, 1.0], ["I", 3481.78, 3482.02, 1.0], ["mean,", 3482.02, 3482.1, 1.0], ["it's", 3482.1, 3482.26, 1.0], ["just,", 3482.26, 3482.42, 1.0], ["like,", 3482.56, 3482.64, 1.0], ["horrific.", 3482.74, 3483.14, 1.0]]}, {"start": 3483.901, "end": 3487.461, "text": "And I said, yeah, like, this is, like, whatever the,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3483.9, 3484.3, 1.0], ["I", 3484.3, 3484.5, 1.0], ["said,", 3484.5, 3484.7, 1.0], ["yeah,", 3485.0, 3485.12, 1.0], ["like,", 3485.32, 3485.76, 1.0], ["this", 3486.02, 3486.16, 1.0], ["is,", 3486.16, 3486.34, 1.0], ["like,", 3486.58, 3486.96, 1.0], ["whatever", 3487.06, 3487.26, 1.0], ["the,", 3487.26, 3487.46, 1.0]]}, {"start": 3488.544, 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3510.44, 1.0], ["it", 3510.44, 3510.66, 1.0], ["really", 3510.66, 3510.94, 1.0], ["was", 3510.94, 3511.24, 1.0], ["just", 3511.24, 3511.48, 1.0], ["whatever", 3511.48, 3511.86, 1.0], ["is", 3511.86, 3512.12, 1.0], ["needed", 3512.12, 3512.38, 1.0]]}, {"start": 3512.384, "end": 3514.024, "text": "to get this guy through today,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["to", 3512.38, 3512.6, 1.0], ["get", 3512.6, 3512.76, 1.0], ["this", 3512.76, 3512.96, 1.0], ["guy", 3512.96, 3513.18, 1.0], ["through", 3513.18, 3513.5, 1.0], ["today,", 3513.5, 3514.02, 1.0]]}, {"start": 3514.744, "end": 3517.204, "text": "tomorrow, and then on into the process.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["tomorrow,", 3514.74, 3515.16, 1.0], ["and", 3515.42, 3515.92, 1.0], ["then", 3515.92, 3516.06, 1.0], ["on", 3516.06, 3516.34, 1.0], ["into", 3516.34, 3516.62, 1.0], ["the", 3516.62, 3516.76, 1.0], ["process.", 3516.76, 3517.2, 1.0]]}, {"start": 3517.204, "end": 3523.284, "text": "And so I always think that that's a pretty good endorsement because my wife's hard to impress.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3517.2, 3517.58, 1.0], ["so", 3517.58, 3518.5, 1.0], ["I", 3518.5, 3518.76, 1.0], ["always", 3518.76, 3519.32, 1.0], ["think", 3519.32, 3519.52, 1.0], ["that", 3519.52, 3519.68, 1.0], ["that's", 3519.68, 3519.92, 1.0], ["a", 3519.92, 3520.06, 1.0], ["pretty", 3520.06, 3520.34, 1.0], ["good", 3520.34, 3520.62, 1.0], ["endorsement", 3520.62, 3521.18, 1.0], ["because", 3521.18, 3521.44, 1.0], ["my", 3521.44, 3522.38, 1.0], ["wife's", 3522.38, 3522.64, 1.0], ["hard", 3522.64, 3522.78, 1.0], ["to", 3522.78, 3522.9, 1.0], ["impress.", 3522.9, 3523.28, 1.0]]}, {"start": 3526.284, "end": 3531.044, "text": "And I appreciate you sharing that as well. That is, uh, okay.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["And", 3526.28, 3526.76, 1.0], ["I", 3526.76, 3526.88, 1.0], ["appreciate", 3526.88, 3527.12, 1.0], ["you", 3527.12, 3527.28, 1.0], ["sharing", 3527.28, 3527.46, 1.0], ["that", 3527.46, 3527.72, 1.0], ["as", 3527.72, 3528.46, 1.0], ["well.", 3528.46, 3528.72, 1.0], ["That", 3528.94, 3528.94, 1.0], ["is,", 3528.94, 3529.16, 1.0], ["uh,", 3529.48, 3529.58, 1.0], ["okay.", 3530.82, 3531.04, 1.0]]}, {"start": 3531.184, "end": 3533.444, "text": "Well, I mean, I think we've just kind of come full circle, Kent.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Well,", 3531.18, 3531.28, 1.0], ["I", 3531.3, 3531.36, 1.0], ["mean,", 3531.36, 3531.48, 1.0], ["I", 3531.56, 3531.68, 1.0], ["think", 3531.68, 3531.82, 1.0], ["we've", 3531.82, 3531.96, 1.0], ["just", 3531.96, 3532.1, 1.0], ["kind", 3532.1, 3532.26, 1.0], ["of", 3532.26, 3532.32, 1.0], ["come", 3532.32, 3532.48, 1.0], ["full", 3532.48, 3532.86, 1.0], ["circle,", 3532.86, 3533.18, 1.0], ["Kent.", 3533.3, 3533.44, 1.0]]}, {"start": 3533.604, "end": 3537.644, "text": "I mean, I started this off by basically saying what got me on board in the beginning", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["I", 3533.6, 3533.66, 1.0], ["mean,", 3533.66, 3533.74, 1.0], ["I", 3533.84, 3533.96, 1.0], ["started", 3533.96, 3534.34, 1.0], ["this", 3534.34, 3534.54, 1.0], ["off", 3534.54, 3534.7, 1.0], ["by", 3534.7, 3534.78, 1.0], ["basically", 3534.78, 3535.02, 1.0], ["saying", 3535.02, 3535.36, 1.0], ["what", 3535.36, 3536.1, 1.0], ["got", 3536.1, 3536.32, 1.0], ["me", 3536.32, 3536.66, 1.0], ["on", 3536.66, 3537.04, 1.0], ["board", 3537.04, 3537.22, 1.0], ["in", 3537.22, 3537.34, 1.0], ["the", 3537.34, 3537.4, 1.0], ["beginning", 3537.4, 3537.64, 1.0]]}, {"start": 3537.644, "end": 3545.764, "text": "was just seeing how initially the founders of the company, uh, care about people.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["was", 3537.64, 3538.02, 1.0], ["just", 3538.02, 3538.28, 1.0], ["seeing", 3538.28, 3538.7, 1.0], ["how", 3538.7, 3539.36, 1.0], ["initially", 3539.36, 3541.04, 1.0], ["the", 3541.04, 3541.3, 1.0], ["founders", 3541.3, 3541.8, 1.0], ["of", 3541.8, 3542.44, 1.0], ["the", 3542.44, 3542.9, 1.0], ["company,", 3542.9, 3543.32, 1.0], ["uh,", 3543.54, 3544.2, 1.0], ["care", 3544.72, 3545.08, 1.0], ["about", 3545.08, 3545.36, 1.0], ["people.", 3545.36, 3545.76, 1.0]]}, {"start": 3546.924, "end": 3554.064, "text": "And you just told a story about how what you do is caring for and about people, your members.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 3546.92, 3547.36, 1.0], ["you", 3547.36, 3547.8, 1.0], ["just", 3547.8, 3548.0, 1.0], ["told", 3548.0, 3548.3, 1.0], ["a", 3548.3, 3548.44, 1.0], ["story", 3548.44, 3548.64, 1.0], ["about", 3548.64, 3548.88, 1.0], ["how", 3548.88, 3549.36, 1.0], ["what", 3549.36, 3549.78, 1.0], ["you", 3549.78, 3550.0, 1.0], ["do", 3550.0, 3550.32, 1.0], ["is", 3550.32, 3550.96, 1.0], ["caring", 3550.96, 3551.56, 1.0], ["for", 3551.56, 3552.14, 1.0], ["and", 3552.14, 3552.44, 1.0], ["about", 3552.44, 3552.8, 1.0], ["people,", 3552.8, 3553.46, 1.0], ["your", 3553.68, 3553.74, 1.0], ["members.", 3553.74, 3554.06, 1.0]]}, {"start": 3554.764, "end": 3558.284, "text": "So I can't think of a better argument to be made. I mean, if someone's listening", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["So", 3554.76, 3555.2, 1.0], ["I", 3555.2, 3555.4, 1.0], ["can't", 3555.4, 3555.8, 1.0], ["think", 3555.8, 3555.94, 1.0], ["of", 3555.94, 3556.04, 1.0], ["a", 3556.04, 3556.16, 1.0], ["better", 3556.16, 3556.42, 1.0], ["argument", 3556.42, 3556.96, 1.0], ["to", 3556.96, 3557.12, 1.0], ["be", 3557.12, 3557.26, 1.0], ["made.", 3557.26, 3557.44, 1.0], ["I", 3557.56, 3557.56, 1.0], ["mean,", 3557.56, 3557.62, 1.0], ["if", 3557.7, 3557.8, 1.0], ["someone's", 3557.8, 3558.02, 1.0], ["listening", 3558.02, 3558.28, 1.0]]}, {"start": 3558.284, "end": 3562.844, "text": "to this and thinking, I'm on the fence or I already belong to this organization,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["to", 3558.28, 3558.36, 1.0], ["this", 3558.36, 3558.5, 1.0], ["and", 3558.5, 3558.62, 1.0], ["thinking,", 3558.62, 3558.9, 1.0], ["I'm", 3559.12, 3559.6, 1.0], ["on", 3559.6, 3559.82, 1.0], ["the", 3559.82, 3559.94, 1.0], ["fence", 3559.94, 3560.34, 1.0], ["or", 3560.34, 3560.64, 1.0], ["I", 3560.64, 3560.94, 1.0], ["already", 3560.94, 3561.2, 1.0], ["belong", 3561.2, 3561.48, 1.0], ["to", 3561.48, 3561.66, 1.0], ["this", 3561.66, 3561.96, 1.0], ["organization,", 3561.96, 3562.84, 1.0]]}, {"start": 3562.844, "end": 3565.684, "text": "but I may be thinking about something, you know, making a change.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["but", 3562.84, 3563.26, 1.0], ["I", 3563.26, 3563.34, 1.0], ["may", 3563.34, 3563.52, 1.0], ["be", 3563.52, 3563.64, 1.0], ["thinking", 3563.64, 3564.06, 1.0], ["about", 3564.06, 3564.36, 1.0], ["something,", 3564.36, 3564.72, 1.0], ["you", 3564.9, 3564.94, 1.0], ["know,", 3564.94, 3565.02, 1.0], ["making", 3565.06, 3565.22, 1.0], ["a", 3565.22, 3565.34, 1.0], ["change.", 3565.34, 3565.68, 1.0]]}, {"start": 3565.804, "end": 3569.864, "text": "Like, I can't think of a stronger case than what you just made right there.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Like,", 3565.8, 3565.88, 1.0], ["I", 3566.26, 3567.18, 1.0], ["can't", 3567.18, 3567.54, 1.0], ["think", 3567.54, 3567.68, 1.0], ["of", 3567.68, 3567.78, 1.0], ["a", 3567.78, 3567.92, 1.0], ["stronger", 3567.92, 3568.28, 1.0], ["case", 3568.28, 3568.82, 1.0], ["than", 3568.82, 3568.98, 1.0], ["what", 3568.98, 3569.06, 1.0], ["you", 3569.06, 3569.14, 1.0], ["just", 3569.14, 3569.3, 1.0], ["made", 3569.3, 3569.5, 1.0], ["right", 3569.5, 3569.64, 1.0], ["there.", 3569.64, 3569.86, 1.0]]}, {"start": 3570.164, "end": 3575.024, "text": "Yeah, appreciate all the kind words. And I just, I'll close with this to say,", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Yeah,", 3570.16, 3570.52, 1.0], ["appreciate", 3570.6, 3570.88, 1.0], ["all", 3570.88, 3571.22, 1.0], ["the", 3571.22, 3571.4, 1.0], ["kind", 3571.4, 3571.54, 1.0], ["words.", 3571.54, 3571.88, 1.0], ["And", 3571.88, 3572.26, 1.0], ["I", 3572.26, 3573.12, 1.0], ["just,", 3573.12, 3573.42, 1.0], ["I'll", 3573.46, 3573.9, 1.0], ["close", 3573.9, 3574.18, 1.0], ["with", 3574.18, 3574.32, 1.0], ["this", 3574.32, 3574.54, 1.0], ["to", 3574.54, 3574.72, 1.0], ["say,", 3574.72, 3575.02, 1.0]]}, {"start": 3575.024, "end": 3582.464, "text": "I don't believe anybody would ever regret becoming a member of ours. They just won't.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["I", 3575.02, 3577.68, 1.0], ["don't", 3577.68, 3578.04, 1.0], ["believe", 3578.04, 3578.36, 1.0], ["anybody", 3578.36, 3578.72, 1.0], ["would", 3578.72, 3578.96, 1.0], ["ever", 3578.96, 3579.12, 1.0], ["regret", 3579.12, 3579.54, 1.0], ["becoming", 3579.54, 3579.98, 1.0], ["a", 3579.98, 3580.16, 1.0], ["member", 3580.16, 3580.42, 1.0], ["of", 3580.42, 3580.84, 1.0], ["ours.", 3580.84, 3581.22, 1.0], ["They", 3581.42, 3581.74, 1.0], ["just", 3581.74, 3582.06, 1.0], ["won't.", 3582.06, 3582.46, 1.0]]}, {"start": 3582.724, "end": 3585.544, "text": "We really are just focused on taking care of them.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We", 3582.72, 3583.24, 1.0], ["really", 3583.24, 3583.64, 1.0], ["are", 3583.64, 3583.82, 1.0], ["just", 3583.82, 3584.08, 1.0], ["focused", 3584.08, 3584.44, 1.0], ["on", 3584.44, 3584.64, 1.0], ["taking", 3584.64, 3584.92, 1.0], ["care", 3584.92, 3585.18, 1.0], ["of", 3585.18, 3585.3, 1.0], ["them.", 3585.3, 3585.54, 1.0]]}, {"start": 3585.664, "end": 3591.664, "text": "And the founders, they did all the heavy lifting years before I got there. They set the culture.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3585.66, 3585.72, 1.0], ["the", 3585.72, 3586.82, 1.0], ["founders,", 3586.82, 3587.28, 1.0], ["they", 3587.52, 3587.78, 1.0], ["did", 3587.78, 3587.92, 1.0], ["all", 3587.92, 3588.08, 1.0], ["the", 3588.08, 3588.18, 1.0], ["heavy", 3588.18, 3588.4, 1.0], ["lifting", 3588.4, 3588.76, 1.0], ["years", 3588.76, 3589.68, 1.0], ["before", 3589.68, 3589.98, 1.0], ["I", 3589.98, 3590.18, 1.0], ["got", 3590.18, 3590.38, 1.0], ["there.", 3590.38, 3590.64, 1.0], ["They", 3590.78, 3591.0, 1.0], ["set", 3591.0, 3591.22, 1.0], ["the", 3591.22, 3591.36, 1.0], ["culture.", 3591.36, 3591.66, 1.0]]}, {"start": 3591.824, "end": 3594.524, "text": "They set the standard for what the service is.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["They", 3591.82, 3591.98, 1.0], ["set", 3591.98, 3592.22, 1.0], ["the", 3592.22, 3592.36, 1.0], ["standard", 3592.36, 3592.68, 1.0], ["for", 3592.68, 3592.92, 1.0], ["what", 3592.92, 3593.1, 1.0], ["the", 3593.1, 3593.3, 1.0], ["service", 3593.3, 3593.82, 1.0], ["is.", 3593.82, 3594.52, 1.0]]}, {"start": 3595.204, "end": 3596.784, "text": "And that doesn't change.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3595.2, 3595.72, 1.0], ["that", 3595.72, 3596.04, 1.0], ["doesn't", 3596.04, 3596.38, 1.0], ["change.", 3596.38, 3596.78, 1.0]]}, {"start": 3597.544, "end": 3601.024, "text": "Some of the things we do behind the scenes change. Okay, we had to get new systems", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Some", 3597.54, 3598.06, 1.0], ["of", 3598.06, 3598.18, 1.0], ["the", 3598.18, 3598.26, 1.0], ["things", 3598.26, 3598.44, 1.0], ["we", 3598.44, 3598.58, 1.0], ["do", 3598.58, 3598.72, 1.0], ["behind", 3598.72, 3598.98, 1.0], ["the", 3598.98, 3599.1, 1.0], ["scenes", 3599.1, 3599.3, 1.0], ["change.", 3599.3, 3599.6, 1.0], ["Okay,", 3599.6, 3599.86, 1.0], ["we", 3600.02, 3600.04, 1.0], ["had", 3600.04, 3600.12, 1.0], ["to", 3600.12, 3600.2, 1.0], ["get", 3600.2, 3600.32, 1.0], ["new", 3600.32, 3600.58, 1.0], ["systems", 3600.58, 3601.02, 1.0]]}, {"start": 3601.024, "end": 3604.064, "text": "and get the redundancies and all that, you know, do the members really care", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["and", 3601.02, 3601.36, 1.0], ["get", 3601.36, 3601.46, 1.0], ["the", 3601.46, 3601.58, 1.0], ["redundancies", 3601.58, 3602.24, 1.0], ["and", 3602.24, 3602.46, 1.0], ["all", 3602.46, 3602.58, 1.0], ["that,", 3602.58, 3602.7, 1.0], ["you", 3602.84, 3602.86, 1.0], ["know,", 3602.86, 3602.96, 1.0], ["do", 3603.1, 3603.24, 1.0], ["the", 3603.24, 3603.32, 1.0], ["members", 3603.32, 3603.6, 1.0], ["really", 3603.6, 3603.86, 1.0], ["care", 3603.86, 3604.06, 1.0]]}, {"start": 3604.064, "end": 3606.664, "text": "about that? Yeah, they do. It's nice for them to hear and know.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["about", 3604.06, 3604.24, 1.0], ["that?", 3604.24, 3604.48, 1.0], ["Yeah,", 3604.64, 3604.78, 1.0], ["they", 3604.9, 3605.0, 1.0], ["do.", 3605.0, 3605.24, 1.0], ["It's", 3605.46, 3605.54, 1.0], ["nice", 3605.54, 3605.72, 1.0], ["for", 3605.72, 3605.88, 1.0], ["them", 3605.88, 3606.0, 1.0], ["to", 3606.0, 3606.12, 1.0], ["hear", 3606.12, 3606.28, 1.0], ["and", 3606.28, 3606.46, 1.0], ["know.", 3606.46, 3606.66, 1.0]]}, {"start": 3607.204, "end": 3613.124, "text": "But the core mission of personal care, you know, high touch,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["But", 3607.2, 3607.64, 1.0], ["the", 3607.64, 3608.08, 1.0], ["core", 3608.08, 3608.42, 1.0], ["mission", 3608.42, 3608.96, 1.0], ["of", 3608.96, 3609.24, 1.0], ["personal", 3609.24, 3610.34, 1.0], ["care,", 3610.34, 3610.9, 1.0], ["you", 3611.88, 3611.94, 1.0], ["know,", 3611.94, 3612.08, 1.0], ["high", 3612.3, 3612.6, 1.0], ["touch,", 3612.6, 3613.12, 1.0]]}, {"start": 3614.204, "end": 3618.244, "text": "high experience, amazing service, that doesn't change.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["high", 3614.2, 3614.66, 1.0], ["experience,", 3614.66, 3615.5, 1.0], ["amazing", 3615.5, 3616.44, 1.0], ["service,", 3616.44, 3617.0, 1.0], ["that", 3617.36, 3617.52, 1.0], ["doesn't", 3617.52, 3617.92, 1.0], ["change.", 3617.92, 3618.24, 1.0]]}, {"start": 3618.244, "end": 3623.264, "text": "And it's the worst moment of your life you're going to go through to know that", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3618.24, 3618.52, 1.0], ["it's", 3618.52, 3618.8, 1.0], ["the", 3618.8, 3619.3, 1.0], ["worst", 3619.3, 3619.74, 1.0], ["moment", 3619.74, 3620.08, 1.0], ["of", 3620.08, 3620.26, 1.0], ["your", 3620.26, 3620.4, 1.0], ["life", 3620.4, 3620.8, 1.0], ["you're", 3620.8, 3621.18, 1.0], ["going", 3621.18, 3621.28, 1.0], ["to", 3621.28, 3621.38, 1.0], ["go", 3621.38, 3621.66, 1.0], ["through", 3621.66, 3622.02, 1.0], ["to", 3622.02, 3622.9, 1.0], ["know", 3622.9, 3623.12, 1.0], ["that", 3623.12, 3623.26, 1.0]]}, {"start": 3623.264, "end": 3626.764, "text": "you have all the expertise and all these people caring for you.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["you", 3623.26, 3623.38, 1.0], ["have", 3623.38, 3623.6, 1.0], ["all", 3623.6, 3624.16, 1.0], ["the", 3624.16, 3624.3, 1.0], ["expertise", 3624.3, 3624.84, 1.0], ["and", 3624.84, 3625.46, 1.0], ["all", 3625.46, 3625.62, 1.0], ["these", 3625.62, 3625.8, 1.0], ["people", 3625.8, 3626.08, 1.0], ["caring", 3626.08, 3626.38, 1.0], ["for", 3626.38, 3626.58, 1.0], ["you.", 3626.58, 3626.76, 1.0]]}, {"start": 3626.824, "end": 3633.244, "text": "That never changes. And people should have some peace of mind in knowing that our team is", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["That", 3626.82, 3627.26, 1.0], ["never", 3627.26, 3627.56, 1.0], ["changes.", 3627.56, 3628.02, 1.0], ["And", 3628.02, 3628.88, 1.0], ["people", 3628.88, 3629.2, 1.0], ["should", 3629.2, 3629.86, 1.0], ["have", 3629.86, 3630.08, 1.0], ["some", 3630.08, 3630.3, 1.0], ["peace", 3630.3, 3630.54, 1.0], ["of", 3630.54, 3630.66, 1.0], ["mind", 3630.66, 3631.04, 1.0], ["in", 3631.04, 3631.32, 1.0], ["knowing", 3631.32, 3631.56, 1.0], ["that", 3631.56, 3631.82, 1.0], ["our", 3631.82, 3632.62, 1.0], ["team", 3632.62, 3632.9, 1.0], ["is", 3632.9, 3633.24, 1.0]]}, {"start": 3634.318, "end": 3636.818, "text": "sitting by the phone literally 24 hours a day.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["sitting", 3634.32, 3634.86, 1.0], ["by", 3634.86, 3635.08, 1.0], ["the", 3635.08, 3635.2, 1.0], ["phone", 3635.2, 3635.48, 1.0], ["literally", 3635.48, 3635.74, 1.0], ["24", 3635.74, 3636.2, 1.0], ["hours", 3636.2, 3636.54, 1.0], ["a", 3636.54, 3636.66, 1.0], ["day.", 3636.66, 3636.82, 1.0]]}, {"start": 3637.198, "end": 3642.098, "text": "Awesome. So, folks, those of you listening and thinking about membership,", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["Awesome.", 3637.2, 3637.4, 1.0], ["So,", 3638.32, 3638.56, 1.0], ["folks,", 3638.64, 3638.86, 1.0], ["those", 3639.08, 3639.52, 1.0], ["of", 3639.52, 3639.64, 1.0], ["you", 3639.64, 3639.76, 1.0], ["listening", 3639.76, 3640.6, 1.0], ["and", 3640.6, 3641.3, 1.0], ["thinking", 3641.3, 3641.62, 1.0], ["about", 3641.62, 3641.78, 1.0], ["membership,", 3641.78, 3642.1, 1.0]]}, {"start": 3642.358, "end": 3644.238, "text": "you should head on over to ccwsafe.com.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["you", 3642.36, 3642.6, 1.0], ["should", 3642.6, 3642.72, 1.0], ["head", 3642.72, 3642.86, 1.0], ["on", 3642.86, 3642.94, 1.0], ["over", 3642.94, 3643.12, 1.0], ["to", 3643.12, 3643.26, 1.0], ["ccwsafe.com.", 3643.26, 3644.24, 1.0]]}, {"start": 3644.658, "end": 3647.578, "text": "Yeah, and give us a call. And check out the plans. Yeah, give them a call. There you go.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Yeah,", 3644.66, 3645.02, 1.0], ["and", 3645.16, 3645.26, 1.0], ["give", 3645.26, 3645.42, 1.0], ["us", 3645.42, 3645.42, 1.0], ["a", 3645.42, 3645.42, 1.0], ["call.", 3645.42, 3645.42, 1.0], ["And", 3645.42, 3645.42, 1.0], ["check", 3645.42, 3645.58, 1.0], ["out", 3645.58, 3645.7, 1.0], ["the", 3645.7, 3645.82, 1.0], ["plans.", 3645.82, 3646.14, 1.0], ["Yeah,", 3646.32, 3646.62, 1.0], ["give", 3646.7, 3646.88, 1.0], ["them", 3646.88, 3647.0, 1.0], ["a", 3647.0, 3647.04, 1.0], ["call.", 3647.04, 3647.18, 1.0], ["There", 3647.26, 3647.36, 1.0], ["you", 3647.36, 3647.42, 1.0], ["go.", 3647.42, 3647.58, 1.0]]}, {"start": 3647.718, "end": 3652.438, "text": "Yeah, if you have questions, I have a staff of folks that answer the phones, 8 to 5 central time.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Yeah,", 3647.72, 3647.88, 1.0], ["if", 3647.92, 3648.02, 1.0], ["you", 3648.02, 3648.06, 1.0], ["have", 3648.06, 3648.14, 1.0], ["questions,", 3648.14, 3648.5, 1.0], ["I", 3648.68, 3648.76, 1.0], ["have", 3648.76, 3648.94, 1.0], ["a", 3648.94, 3649.52, 1.0], ["staff", 3649.52, 3649.8, 1.0], ["of", 3649.8, 3650.0, 1.0], ["folks", 3650.0, 3650.46, 1.0], ["that", 3650.46, 3650.62, 1.0], ["answer", 3650.62, 3650.86, 1.0], ["the", 3650.86, 3650.98, 1.0], ["phones,", 3650.98, 3651.26, 1.0], ["8", 3651.28, 3651.44, 1.0], ["to", 3651.44, 3651.54, 1.0], ["5", 3651.54, 3651.76, 1.0], ["central", 3651.76, 3652.06, 1.0], ["time.", 3652.06, 3652.44, 1.0]]}, {"start": 3653.378, "end": 3657.518, "text": "Our least tenured person on there, I think, is at three years.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Our", 3653.38, 3653.74, 1.0], ["least", 3653.74, 3654.1, 1.0], ["tenured", 3654.1, 3654.9, 1.0], ["person", 3654.9, 3655.26, 1.0], ["on", 3655.26, 3655.48, 1.0], ["there,", 3655.48, 3655.64, 1.0], ["I", 3655.72, 3655.82, 1.0], ["think,", 3655.82, 3656.0, 1.0], ["is", 3656.06, 3656.2, 1.0], ["at", 3656.2, 3656.66, 1.0], ["three", 3656.66, 3656.96, 1.0], ["years.", 3656.96, 3657.52, 1.0]]}, {"start": 3657.938, "end": 3661.938, "text": "And we don't have a lot of turnover because we treat our employees the same", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3657.94, 3658.3, 1.0], ["we", 3658.3, 3658.46, 1.0], ["don't", 3658.46, 3658.66, 1.0], ["have", 3658.66, 3658.84, 1.0], ["a", 3658.84, 3658.94, 1.0], ["lot", 3658.94, 3659.02, 1.0], ["of", 3659.02, 3659.12, 1.0], ["turnover", 3659.12, 3659.44, 1.0], ["because", 3659.44, 3659.78, 1.0], ["we", 3659.78, 3660.14, 1.0], ["treat", 3660.14, 3660.78, 1.0], ["our", 3660.78, 3660.94, 1.0], ["employees", 3660.94, 3661.4, 1.0], ["the", 3661.4, 3661.7, 1.0], ["same", 3661.7, 3661.94, 1.0]]}, {"start": 3661.938, "end": 3663.078, "text": "way that we treat our members.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["way", 3661.94, 3662.14, 1.0], ["that", 3662.14, 3662.3, 1.0], ["we", 3662.3, 3662.4, 1.0], ["treat", 3662.4, 3662.6, 1.0], ["our", 3662.6, 3662.74, 1.0], ["members.", 3662.74, 3663.08, 1.0]]}, {"start": 3663.598, "end": 3668.938, "text": "And we treat our partners like concealed carry the same way that we would want to be treated.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3663.6, 3664.04, 1.0], ["we", 3664.04, 3664.24, 1.0], ["treat", 3664.24, 3664.42, 1.0], ["our", 3664.42, 3664.56, 1.0], ["partners", 3664.56, 3665.1, 1.0], ["like", 3665.1, 3665.44, 1.0], ["concealed", 3665.44, 3666.1, 1.0], ["carry", 3666.1, 3666.46, 1.0], ["the", 3666.46, 3666.68, 1.0], ["same", 3666.68, 3666.86, 1.0], ["way", 3666.86, 3667.1, 1.0], ["that", 3667.1, 3667.28, 1.0], ["we", 3667.28, 3667.94, 1.0], ["would", 3667.94, 3668.18, 1.0], ["want", 3668.18, 3668.34, 1.0], ["to", 3668.34, 3668.46, 1.0], ["be", 3668.46, 3668.6, 1.0], ["treated.", 3668.6, 3668.94, 1.0]]}, {"start": 3669.338, "end": 3672.558, "text": "So there's a lot of experienced people who can answer all your questions.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So", 3669.34, 3669.78, 1.0], ["there's", 3669.78, 3670.08, 1.0], ["a", 3670.08, 3670.16, 1.0], ["lot", 3670.16, 3670.32, 1.0], ["of", 3670.32, 3670.44, 1.0], ["experienced", 3670.44, 3670.84, 1.0], ["people", 3670.84, 3671.18, 1.0], ["who", 3671.18, 3671.34, 1.0], ["can", 3671.34, 3671.5, 1.0], ["answer", 3671.5, 3671.74, 1.0], ["all", 3671.74, 3671.92, 1.0], ["your", 3671.92, 3672.06, 1.0], ["questions.", 3672.06, 3672.56, 1.0]]}, {"start": 3673.198, "end": 3676.218, "text": "They're patient. They love to talk to folks about the business.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["They're", 3673.2, 3673.64, 1.0], ["patient.", 3673.64, 3673.98, 1.0], ["They", 3674.16, 3674.26, 1.0], ["love", 3674.26, 3674.48, 1.0], ["to", 3674.48, 3674.62, 1.0], ["talk", 3674.62, 3674.86, 1.0], ["to", 3674.86, 3675.04, 1.0], ["folks", 3675.04, 3675.34, 1.0], ["about", 3675.34, 3675.64, 1.0], ["the", 3675.64, 3675.82, 1.0], ["business.", 3675.82, 3676.22, 1.0]]}, {"start": 3676.478, "end": 3681.718, "text": "And, yeah, we would love to have anybody in this audience become a member.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And,", 3676.48, 3676.6, 1.0], ["yeah,", 3676.62, 3677.32, 1.0], ["we", 3677.62, 3678.14, 1.0], ["would", 3678.14, 3678.3, 1.0], ["love", 3678.3, 3678.44, 1.0], ["to", 3678.44, 3678.56, 1.0], ["have", 3678.56, 3678.78, 1.0], ["anybody", 3678.78, 3679.58, 1.0], ["in", 3679.58, 3679.88, 1.0], ["this", 3679.88, 3680.04, 1.0], ["audience", 3680.04, 3680.46, 1.0], ["become", 3680.46, 3681.2, 1.0], ["a", 3681.2, 3681.4, 1.0], ["member.", 3681.4, 3681.72, 1.0]]}, {"start": 3681.898, "end": 3683.978, "text": "Right. And we'd be happy to have them.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Right.", 3681.9, 3682.24, 1.0], ["And", 3682.42, 3682.72, 1.0], ["we'd", 3682.72, 3683.28, 1.0], ["be", 3683.28, 3683.38, 1.0], ["happy", 3683.38, 3683.58, 1.0], ["to", 3683.58, 3683.7, 1.0], ["have", 3683.7, 3683.84, 1.0], ["them.", 3683.84, 3683.98, 1.0]]}, {"start": 3684.238, "end": 3687.618, "text": "And then also, if folks listening happen to be a firearms instructor.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["And", 3684.24, 3684.52, 1.0], ["then", 3684.52, 3684.64, 1.0], ["also,", 3684.64, 3684.96, 1.0], ["if", 3685.14, 3685.34, 1.0], ["folks", 3685.34, 3685.6, 1.0], ["listening", 3685.6, 3685.9, 1.0], ["happen", 3685.9, 3686.2, 1.0], ["to", 3686.2, 3686.32, 1.0], ["be", 3686.32, 3686.54, 1.0], ["a", 3686.54, 3686.84, 1.0], ["firearms", 3686.84, 3687.18, 1.0], ["instructor.", 3687.18, 3687.62, 1.0]]}, {"start": 3687.778, "end": 3688.478, "text": "Oh, yes.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Oh,", 3687.78, 3688.22, 1.0], ["yes.", 3688.3, 3688.48, 1.0]]}, {"start": 3688.478, "end": 3694.258, "text": "A shooting range, a firearm retailer, the certified partner program you're going", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["A", 3688.48, 3688.92, 1.0], ["shooting", 3688.92, 3689.32, 1.0], ["range,", 3689.32, 3689.82, 1.0], ["a", 3689.98, 3690.34, 1.0], ["firearm", 3690.34, 3690.74, 1.0], ["retailer,", 3690.74, 3691.22, 1.0], ["the", 3691.9, 3692.32, 1.0], ["certified", 3692.32, 3692.62, 1.0], ["partner", 3692.62, 3692.98, 1.0], ["program", 3692.98, 3693.58, 1.0], ["you're", 3693.58, 3694.2, 1.0], ["going", 3694.2, 3694.26, 1.0]]}, {"start": 3694.258, "end": 3697.838, "text": "to want to take a look at. And what's the best way for them to learn more about that?", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["to", 3694.26, 3694.3, 1.0], ["want", 3694.3, 3694.4, 1.0], ["to", 3694.4, 3694.5, 1.0], ["take", 3694.5, 3694.62, 1.0], ["a", 3694.62, 3694.7, 1.0], ["look", 3694.7, 3694.82, 1.0], ["at.", 3694.82, 3694.98, 1.0], ["And", 3694.98, 3695.12, 1.0], ["what's", 3695.12, 3695.38, 1.0], ["the", 3695.38, 3695.46, 1.0], ["best", 3695.46, 3695.6, 1.0], ["way", 3695.6, 3695.78, 1.0], ["for", 3695.78, 3696.02, 1.0], ["them", 3696.02, 3696.32, 1.0], ["to", 3696.32, 3696.62, 1.0], ["learn", 3696.62, 3697.32, 1.0], ["more", 3697.32, 3697.48, 1.0], ["about", 3697.48, 3697.66, 1.0], ["that?", 3697.66, 3697.84, 1.0]]}, {"start": 3697.958, "end": 3703.018, "text": "So you can go at ccwsafe.com slash partner and see a little overview there.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["So", 3697.96, 3698.14, 1.0], ["you", 3698.14, 3698.16, 1.0], ["can", 3698.16, 3698.24, 1.0], ["go", 3698.24, 3698.42, 1.0], ["at", 3698.42, 3698.66, 1.0], ["ccwsafe.com", 3698.66, 3700.08, 1.0], ["slash", 3700.08, 3700.34, 1.0], ["partner", 3700.34, 3700.8, 1.0], ["and", 3700.8, 3701.86, 1.0], ["see", 3701.86, 3702.12, 1.0], ["a", 3702.12, 3702.26, 1.0], ["little", 3702.26, 3702.38, 1.0], ["overview", 3702.38, 3702.76, 1.0], ["there.", 3702.76, 3703.02, 1.0]]}, {"start": 3703.118, "end": 3706.878, "text": "There's a form you can fill out and give us a little info. We'll contact you.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["There's", 3703.12, 3703.26, 1.0], ["a", 3703.26, 3703.36, 1.0], ["form", 3703.36, 3703.54, 1.0], ["you", 3703.54, 3703.66, 1.0], ["can", 3703.66, 3703.78, 1.0], ["fill", 3703.78, 3703.98, 1.0], ["out", 3703.98, 3704.42, 1.0], ["and", 3704.42, 3705.1, 1.0], ["give", 3705.1, 3705.26, 1.0], ["us", 3705.26, 3705.38, 1.0], ["a", 3705.38, 3705.48, 1.0], ["little", 3705.48, 3705.6, 1.0], ["info.", 3705.6, 3705.92, 1.0], ["We'll", 3705.92, 3706.28, 1.0], ["contact", 3706.28, 3706.62, 1.0], ["you.", 3706.62, 3706.88, 1.0]]}, {"start": 3706.998, "end": 3713.258, "text": "Or you can call the main 800 number and ask for Garrett, who runs our affiliate team.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["Or", 3707.0, 3707.12, 1.0], ["you", 3707.12, 3707.26, 1.0], ["can", 3707.26, 3707.4, 1.0], ["call", 3707.4, 3707.62, 1.0], ["the", 3707.62, 3707.78, 1.0], ["main", 3707.78, 3707.96, 1.0], ["800", 3707.96, 3708.32, 1.0], ["number", 3708.32, 3708.74, 1.0], ["and", 3708.74, 3709.66, 1.0], ["ask", 3709.66, 3710.1, 1.0], ["for", 3710.1, 3710.3, 1.0], ["Garrett,", 3710.3, 3710.66, 1.0], ["who", 3710.84, 3711.18, 1.0], ["runs", 3711.18, 3712.2, 1.0], ["our", 3712.2, 3712.4, 1.0], ["affiliate", 3712.4, 3712.78, 1.0], ["team.", 3712.78, 3713.26, 1.0]]}, {"start": 3713.418, "end": 3717.618, "text": "And he can give you a little information on what we're doing.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["And", 3713.42, 3713.82, 1.0], ["he", 3713.82, 3713.96, 1.0], ["can", 3713.96, 3714.14, 1.0], ["give", 3714.14, 3714.38, 1.0], ["you", 3714.38, 3714.54, 1.0], ["a", 3714.54, 3714.68, 1.0], ["little", 3714.68, 3714.88, 1.0], ["information", 3714.88, 3716.96, 1.0], ["on", 3716.96, 3717.18, 1.0], ["what", 3717.18, 3717.3, 1.0], ["we're", 3717.3, 3717.44, 1.0], ["doing.", 3717.44, 3717.62, 1.0]]}, {"start": 3717.618, "end": 3722.558, "text": "We have a great program for the partners to help them get educated,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["We", 3717.62, 3717.8, 1.0], ["have", 3717.8, 3717.92, 1.0], ["a", 3717.92, 3718.02, 1.0], ["great", 3718.02, 3718.28, 1.0], ["program", 3718.28, 3718.62, 1.0], ["for", 3718.62, 3718.82, 1.0], ["the", 3718.82, 3718.94, 1.0], ["partners", 3718.94, 3719.44, 1.0], ["to", 3719.44, 3720.06, 1.0], ["help", 3720.06, 3720.32, 1.0], ["them", 3720.32, 3720.76, 1.0], ["get", 3720.76, 3721.84, 1.0], ["educated,", 3721.84, 3722.56, 1.0]]}, {"start": 3722.558, "end": 3726.978, "text": "be able to explain what we're doing, share, and that, you know,", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["be", 3722.56, 3723.36, 1.0], ["able", 3723.36, 3723.58, 1.0], ["to", 3723.58, 3723.78, 1.0], ["explain", 3723.78, 3724.3, 1.0], ["what", 3724.3, 3724.54, 1.0], ["we're", 3724.54, 3724.72, 1.0], ["doing,", 3724.72, 3725.06, 1.0], ["share,", 3725.26, 3725.68, 1.0], ["and", 3725.88, 3726.46, 1.0], ["that,", 3726.46, 3726.64, 1.0], ["you", 3726.64, 3726.88, 1.0], ["know,", 3726.88, 3726.98, 1.0]]}, {"start": 3727.198, "end": 3729.338, "text": "it's beneficial to them as well.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["it's", 3727.2, 3727.56, 1.0], ["beneficial", 3727.56, 3728.22, 1.0], ["to", 3728.22, 3728.74, 1.0], ["them", 3728.74, 3728.98, 1.0], ["as", 3728.98, 3729.16, 1.0], ["well.", 3729.16, 3729.34, 1.0]]}, {"start": 3729.478, "end": 3732.118, "text": "So, yeah, give us a call. We would love to help you out. And if you need help", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So,", 3729.48, 3729.54, 1.0], ["yeah,", 3729.66, 3729.72, 1.0], ["give", 3729.82, 3729.92, 1.0], ["us", 3729.92, 3730.06, 1.0], ["a", 3730.06, 3730.16, 1.0], ["call.", 3730.16, 3730.32, 1.0], ["We", 3730.42, 3730.5, 1.0], ["would", 3730.5, 3730.64, 1.0], ["love", 3730.64, 3730.82, 1.0], ["to", 3730.82, 3730.96, 1.0], ["help", 3730.96, 3731.1, 1.0], ["you", 3731.1, 3731.22, 1.0], ["out.", 3731.22, 3731.38, 1.0], ["And", 3731.38, 3731.52, 1.0], ["if", 3731.52, 3731.64, 1.0], ["you", 3731.64, 3731.72, 1.0], ["need", 3731.72, 3731.86, 1.0], ["help", 3731.86, 3732.12, 1.0]]}, {"start": 3732.118, "end": 3736.818, "text": "in your location, spreading the word, we have resources around the country, too.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["in", 3732.12, 3732.64, 1.0], ["your", 3732.64, 3732.8, 1.0], ["location,", 3732.8, 3733.42, 1.0], ["spreading", 3733.78, 3734.18, 1.0], ["the", 3734.18, 3734.34, 1.0], ["word,", 3734.34, 3734.6, 1.0], ["we", 3734.82, 3735.06, 1.0], ["have", 3735.06, 3735.28, 1.0], ["resources", 3735.28, 3735.8, 1.0], ["around", 3735.8, 3736.12, 1.0], ["the", 3736.12, 3736.24, 1.0], ["country,", 3736.24, 3736.54, 1.0], ["too.", 3736.58, 3736.82, 1.0]]}, {"start": 3736.998, "end": 3739.698, "text": "So, yeah, ccwsafe.com slash partner.", "confidence": 1.0, "speaker": "Kent Brown", "timestamps": [["So,", 3737.0, 3737.16, 1.0], ["yeah,", 3737.66, 3737.74, 1.0], ["ccwsafe.com", 3737.82, 3739.08, 1.0], ["slash", 3739.08, 3739.34, 1.0], ["partner.", 3739.34, 3739.7, 1.0]]}, {"start": 3740.138, "end": 3740.358, "text": "Excellent.", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["Excellent.", 3740.14, 3740.36, 1.0]]}, {"start": 3741.319, "end": 3742.459, "text": "Kent, thank you for your time today.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Kent,", 3741.32, 3741.64, 1.0], ["thank", 3741.74, 3741.84, 1.0], ["you", 3741.84, 3741.92, 1.0], ["for", 3741.92, 3742.0, 1.0], ["your", 3742.0, 3742.1, 1.0], ["time", 3742.1, 3742.24, 1.0], ["today.", 3742.24, 3742.46, 1.0]]}, {"start": 3742.639, "end": 3742.879, "text": "Awesome.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Awesome.", 3742.64, 3742.88, 1.0]]}, {"start": 3742.999, "end": 3746.839, "text": "I know you're a busy guy and it's a busy show. And it's been exciting to see", "confidence": 1.0, "speaker": "Riley Bowman", "newpara": true, "timestamps": [["I", 3743.0, 3743.08, 1.0], ["know", 3743.08, 3743.32, 1.0], ["you're", 3743.32, 3743.56, 1.0], ["a", 3743.56, 3743.66, 1.0], ["busy", 3743.66, 3743.8, 1.0], ["guy", 3743.8, 3744.04, 1.0], ["and", 3744.04, 3744.62, 1.0], ["it's", 3744.62, 3744.8, 1.0], ["a", 3744.8, 3744.86, 1.0], ["busy", 3744.86, 3744.98, 1.0], ["show.", 3744.98, 3745.28, 1.0], ["And", 3745.6, 3745.82, 1.0], ["it's", 3745.82, 3746.1, 1.0], ["been", 3746.1, 3746.2, 1.0], ["exciting", 3746.2, 3746.48, 1.0], ["to", 3746.48, 3746.62, 1.0], ["see", 3746.62, 3746.84, 1.0]]}, {"start": 3746.839, "end": 3749.919, "text": "the, you know, the interest that you've had here in the booth.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["the,", 3746.84, 3747.16, 1.0], ["you", 3747.16, 3747.52, 1.0], ["know,", 3747.52, 3747.62, 1.0], ["the", 3747.76, 3747.98, 1.0], ["interest", 3747.98, 3748.34, 1.0], ["that", 3748.34, 3748.66, 1.0], ["you've", 3748.66, 3749.04, 1.0], ["had", 3749.04, 3749.26, 1.0], ["here", 3749.26, 3749.5, 1.0], ["in", 3749.5, 3749.62, 1.0], ["the", 3749.62, 3749.68, 1.0], ["booth.", 3749.68, 3749.92, 1.0]]}, {"start": 3750.119, "end": 3753.339, "text": "People, a lot of people stopped by and talking to you all. So hope that continues", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["People,", 3750.12, 3750.3, 1.0], ["a", 3750.36, 3750.42, 1.0], ["lot", 3750.42, 3750.48, 1.0], ["of", 3750.48, 3750.54, 1.0], ["people", 3750.54, 3750.66, 1.0], ["stopped", 3750.66, 3750.94, 1.0], ["by", 3750.94, 3751.16, 1.0], ["and", 3751.16, 3751.3, 1.0], ["talking", 3751.3, 3751.54, 1.0], ["to", 3751.54, 3751.66, 1.0], ["you", 3751.66, 3751.76, 1.0], ["all.", 3751.76, 3751.94, 1.0], ["So", 3752.04, 3752.14, 1.0], ["hope", 3752.14, 3752.86, 1.0], ["that", 3752.86, 3753.02, 1.0], ["continues", 3753.02, 3753.34, 1.0]]}, {"start": 3753.339, "end": 3755.579, "text": "for you. And of course, we wish you the best of success.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["for", 3753.34, 3753.62, 1.0], ["you.", 3753.62, 3753.84, 1.0], ["And", 3753.96, 3754.0, 1.0], ["of", 3754.0, 3754.12, 1.0], ["course,", 3754.12, 3754.24, 1.0], ["we", 3754.26, 3754.38, 1.0], ["wish", 3754.38, 3754.56, 1.0], ["you", 3754.56, 3754.68, 1.0], ["the", 3754.68, 3754.78, 1.0], ["best", 3754.78, 3755.02, 1.0], ["of", 3755.02, 3755.2, 1.0], ["success.", 3755.2, 3755.58, 1.0]]}, {"start": 3755.779, "end": 3760.219, "text": "And we're thankful to be a part of your journey in any way and,", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["And", 3755.78, 3755.82, 1.0], ["we're", 3755.82, 3756.1, 1.0], ["thankful", 3756.1, 3756.32, 1.0], ["to", 3756.32, 3756.54, 1.0], ["be", 3756.54, 3757.28, 1.0], ["a", 3757.28, 3757.38, 1.0], ["part", 3757.38, 3757.64, 1.0], ["of", 3757.64, 3757.94, 1.0], ["your", 3757.94, 3758.14, 1.0], ["journey", 3758.14, 3758.42, 1.0], ["in", 3758.42, 3758.7, 1.0], ["any", 3758.7, 3759.56, 1.0], ["way", 3759.56, 3759.84, 1.0], ["and,", 3759.84, 3760.22, 1.0]]}, {"start": 3760.279, "end": 3762.479, "text": "you know, in any small way as well.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["you", 3760.28, 3760.82, 1.0], ["know,", 3760.82, 3760.92, 1.0], ["in", 3761.02, 3761.2, 1.0], ["any", 3761.2, 3761.48, 1.0], ["small", 3761.48, 3761.84, 1.0], ["way", 3761.84, 3762.1, 1.0], ["as", 3762.1, 3762.32, 1.0], ["well.", 3762.32, 3762.48, 1.0]]}, {"start": 3762.679, "end": 3765.359, "text": "Whatever way that is. Awesome. Thank you for having us.", "confidence": 1.0, "speaker": "Riley Bowman", "timestamps": [["Whatever", 3762.68, 3763.06, 1.0], ["way", 3763.06, 3763.54, 1.0], ["that", 3763.54, 3763.74, 1.0], ["is.", 3763.74, 3764.02, 1.0], ["Awesome.", 3764.38, 3764.58, 1.0], ["Thank", 3764.72, 3764.82, 1.0], ["you", 3764.82, 3764.9, 1.0], ["for", 3764.9, 3765.02, 1.0], ["having", 3765.02, 3765.16, 1.0], ["us.", 3765.16, 3765.36, 1.0]]}, {"start": 3765.599, "end": 3766.059, "text": "Thanks, Riley.", "confidence": 1.0, "speaker": "Kent Brown", "newpara": true, "timestamps": [["Thanks,", 3765.6, 3765.82, 1.0], ["Riley.", 3765.9, 3766.06, 1.0]]}, {"start": 3766.439, "end": 3771.599, "text": "Great. There you have it. 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